English 15
Tr
ouble
shoo
ting
Troubleshooting
Information codes
Oven
Displayed code
Possible cause
Solution
C-d0
This code occurs if the
control key is short for 1
minute.
Clean the buttons and make
sure there is no water on/
around them. Turn off the oven
and try again. If the problem
continues, contact a local
Samsung service center.
C-d1
This code occurs if the door
lock is mispositioned.
Touch
OVEN OFF
, and then
restart the oven. If the problem
persists, disconnect all power
to the oven for at least 30
seconds and then reconnect the
power. If this does not solve
the problem, call for service.
C-F0
This code occurs if
communication between
the Main and Sub PBA is
interrupted.
C-F2
This code occurs if
communication between
the Main and Touch is
interrupted.
C-20
The oven sensor is open
when the oven is operating.
The oven sensor is short
when the oven is operating.
Displayed code
Possible cause
Solution
C-21
This code occurs if the
internal temperature rises
abnormally high.
Touch
OVEN OFF
, and then
restart the oven. If the problem
persists, disconnect all power
to the oven for at least 30
seconds and then reconnect the
power. If this does not solve
the problem, call for service.
C-23
The temp probe sensor
is short when the oven is
operating.
C-30
The PCB sensor is open
when the oven is operating.
The PCB sensor is short
when the oven is operating.
C-31
This code occurs if the
PCB temperature rises
abnormally high.
Call for service.
C-70
The Steam sensor is open
when the oven is operating.
Touch
OVEN OFF
, and then
restart the oven. If the problem
persists, disconnect all power
to the oven for at least 30
seconds and then reconnect the
power. If this does not solve
the problem, call for service.
The Steam sensor is short
when the oven is operating.
C-72
There are drain system-
related problems.
C-A2
Cooling motor is
abnormally operated.
Call for service.
-dC-
(NQ70M7770DG
only)
This code appears if the
divider is inserted or
removed while the oven is
operating.
Make sure the divider is
inserted properly, and then
restart the oven.
If the problem persists,
disconnect all power to the
oven for at least 30 seconds
and then reconnect the power.
If this does not solve the
problem, call for service.
Install_NQ70M6650D_DE68-04454A-00_EN.indd 15
1/9/2017 6:13:34 PM