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Samsung Multifunction ProXpress C267 Series, User Manual, Page: 301 / 349

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Samsung Multifunction ProXpress C267 Series User Manual Download Page 301

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems

302

• Power and cable connecting problems

303

• Printing problems

304

• Printing quality problems

308

• Copying problems

316

• Scanning problems

317

• Faxing problems

319

• Operating system problems

321

 

 For errors that occur during the wireless software installation and settings, refer to the 
troubleshooting section in the wireless setting chapter (see "Troubleshooting for wireless 
network" on page 186).

 

Summary of Contents for Multifunction ProXpress C267 Series

Page 1: ...cerning installation basic operation and troubleshooting on Windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ...59 Basic scanning 62 Basic faxing 63 Using USB memory device 67 3 Maintenance Ordering supplies and accessories 73 Available consumables 74 Available accessories 75 Available maintenance parts 76 Storing the toner cartridge 77 Redistributing toner 79 Replacing the toner cartridge 81 Replacing the waste toner container 84 Installing accessories 86 Monitoring the supplies life 90 Setting the toner l...

Page 3: ...3 BASIC Understanding the status LED 115 Understanding display messages 117 5 Appendix Specifications 123 Regulatory information 133 Copyright 146 ...

Page 4: ...know before using the machine Key benefits 5 Features by model 8 Useful to know 13 About the user s guide 14 Safety information 15 Machine overview 21 Control panel overview 24 Turning on the machine 26 Installing the driver locally 27 Reinstalling the driver 29 ...

Page 5: ... tag on your printer and get the print job done see Using the NFC feature on page 190 You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 198 Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Easy Capture Manager on page 281 Samsung Easy Printer Mana...

Page 6: ... documents with words such as Confidential see Using advanced print features on page 244 You can print in various operating systems see System requirements on page 129 Your machine is equipped with a USB interface and or a network interface Supports various wireless network setting method Using WPS Wi Fi Protected Setup You can easily connect to a wireless network using the WPS feature on the mach...

Page 7: ...Key benefits Support XOA applications The machine supports XOA custom applications Regarding the XOA custom applications please contact your XOA custom application provider ...

Page 8: ...ed Software You can install the printer driver and software when you insert the software CD into your CD ROM drive For windows select the printer driver and software in the Select Software to Install window Operating System C267xFW Windows Mac Linux Unix Software C267xFW SPL printer driver PCL printer driver PS printer drivera XPS printer drivera ...

Page 9: ...asy Document Creator Easy Capture Manager Samsung Easy Color Managera SyncThru Web Service SyncThru Admin Web Service Easy Eco Driver Fax Samsung Network PC Fax Scan Twain scan driver WIA scan driver a Download the software from the Samsung website and install it http www samsung com find your product Support or Downloads Before installing check whether your computer s OS support the software Soft...

Page 10: ...orta Network Interface 802 11b g n wireless LANb NFC Near Field Communication Google Cloud Print AirPrint Eco printing Duplex 2 sided printing Duplex 2 sided printing manual c d USB memory interface Memory module Optional tray Tray2 Mass Storage Device e Document Feeder Duplex Automatic Document Feeder DADF Automatic Document Feeder ADF ...

Page 11: ... send Priority send Duplex send Secure receive Duplex print Send Receive forward fax Send Receive forward email Send Receive forward server Scan Scanning to email Scanning to SMB server Scanning to FTP server Duplex scan Scan to PC Features C267xFW ...

Page 12: ...ce Duplex copy a If you use the parallel port you cannot use the USB cable b Depending on your country wireless LAN card may not be available For some countries only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine c Available for Windows OS only d Only tray1 is supported e The machine is equipped with 4GB of SD secure digital card Features ...

Page 13: ... Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 115 A paper jam has occurred Open and close the door see Front view on page 22 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 106 Printouts are blurry The toner level might be low or uneven Shake the...

Page 14: ...on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to print...

Page 15: ... damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the machi...

Page 16: ...tric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can ...

Page 17: ...he power off and disconnect all cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to lift the device safely The machine could fall causing injury or machine damage Then lift the machine If the machine weighs under 20 kg 44 09 l...

Page 18: ...e machine is not well ventilated this could result in fire Do not overload wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplu...

Page 19: ...r fuser unit This could cause an explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be dangerous if inhaled or ingested Using recycled supplies such as toner can cause damage to the machine In case of damage due to the use of recycled supplies a service fee will be charged For supplies that contain toner dust toner cartridge ...

Page 20: ...fety information 20 1 Introduction When changing the toner cartridge or removing jammed paper be careful not to let toner dust touch your body or clothes Toner dust can be dangerous if inhaled or ingested ...

Page 21: ...omponents may change depending on the circumstances Machine Power cord Quick installation guide Software CDa a The software CD contains the print drivers user s guide and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 22: ...atic Document Feeder DADF width guide 14 Output support 3 Duplex Automatic Document Feeder DADF input tray 15 Front cover handle 4 Duplex Automatic Document Feeder DADF output tray 16 Scanner lid 5 Control panel 17 Scanner glass 6 Control board cover 18 Paper width guides on a multi purpose tray 7 Front cover 19 Multi purpose support tray 8 Tray 1 20 Toner cartridge 9 Optional traya a This is an o...

Page 23: ...ending on model or country see Features by model on page 8 1 2 3 4 5 8 7 6 9 10 1 1 Waster toner container 2 Rear cover 3 Rear cover handle 4 Power receptacle 5 Power switch 6 5V output port for IEEE 1284B Porta a The optional IEEE 1284B parallel connector can be used by plugging in both the USB port and the 5V output port 7 USB port 8 Network port 9 Telephone line socket LINE 10 Extension telepho...

Page 24: ...del or country see Features by model on page 8 When using the touch screen only use your finger Sharp objects can damage the screen 1 Touch screen Displays the current status and allows you to access available menus 2 Numeric keypad Dials a number or enters alphanumeric characters see Understanding keypad on page 237 3 Clear Deletes characters in the edit area 4 Stop Stops an operation at any time...

Page 25: ...this button you can hear a dial tone Then enter a fax number It is similar to making a call using speaker phone see Receiving manually in Tel mode on page 273 8 Help Gives detailed information about this machine s menus or status 9 Reset Resets the current machine s setup 10 Wireless LED Shows the current status of the wireless network connection see Understanding the status LED on page 115 11 Sta...

Page 26: ...hine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 1 Connect the machine to the electricity supply first 2 Turn the power switch on 1 2 ...

Page 27: ...hine and interface in use Only use a USB cable no longer than 3 meters 118 inches 12 Windows 1 Make sure that the machine is connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For ...

Page 28: ...om the Windows Store You need have a Microsoft account to use the Windows Store 1 From Charms select Search 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver in the Desktop screen you can download from the Samsung website www samsung com find your product S...

Page 29: ...iver again see Installing the driver locally on page 27 From the Windows 8 Start Screen 1 Make sure that the machine is connected to your computer and powered on 2 Click on the Uninstall Samsung Printer Software tile in the Start screen 3 Follow the instructions in the window If you cannot find a Samsung Printer Software tile uninstall from the desktop screen mode If you want to uninstall Samsung ...

Page 30: ...er provides information about the overall menu structure and the basic setup options Menu overview 31 Machine s basic settings 37 Media and tray 38 Basic printing 52 Basic copying 59 Basic scanning 62 Basic faxing 63 Using USB memory device 67 ...

Page 31: ...pying options Scan When you touch Scan from the display screen the Scanscreenappearswhichhasseveraltabsandlots of Scanning options Fax When you touch Fax from the display screen the Fax screen appears which has several tabs and lots of Faxing options Setup You can browse current machine settings or change machine values Job Status Job status shows the jobs currently running completed job or in que...

Page 32: ...to Fit Copy Options Darkness Color Mode Original Type N Up Copy Options N Up Original Orientation Duplex Darkness Color Mode Original Size Original Type Book Copy Options Book Copy Both Left Right Darkness Color Mode Original Size Original Type Memory Send To Options Darkness Resolution Original Type Original Size Duplex On Hook Dial To Options Darkness Resolution Color Mode Original Type Original...

Page 33: ...ginal Type Resolution Color Mode File Format PDF Encryptiona Digital Signature in PDFb Duplex Darkness File Name FTP Destination Options Original Size Original Type Resolution Color Mode File Format PDF Encryptiona Digital Signature in PDFb Duplex Darkness File Name Custom Email From To CC BCC Subject Options Original Size Original Type Resolution Color Mode File Format PDF Encryptiona Digital Sig...

Page 34: ...Mode File Format PDF Encryptionb Digital Signature in PDFc Filing Policy Duplex Darkness File Name File Manage Show Space b This option appears only if the File Format option is PDF type c This option appears only if you have set a digital signature on the SyncThru Web Service Settings tab Machine Settings Scan Scan Security Digital Signature in PDF Machine Setup Default Setting Copy Default Scan ...

Page 35: ...a PIN Wi Fi Direct On Off Device Name IP Address Group Owner Network Key Status Wi Fi Signal Clear Wi Fi Settings Protocol Management HTTP WINS SNMPv1 v2 SNTP UPnP SSDP mDNS SetIP SLP Network Configuration Clear Settings Print Setup Orientation Duplex Copies Resolution Clear Text Edge Enhance Trapping Screen Auto CR Skip Blank Pages Emulation Paper Source Initial Setup Machine ID Fax Number Date T...

Page 36: ...e Scan to Cloud on page 232 Admin Setup User Access Control Authentication Card Registration Stamp Stamp Activate Item Opacity Position Change Admin Password Firmware Upgrade Image Overwrite Application Troubleshooting Language Current Job Complete Job System Boxes Stored Print Secured Print Shared Folder Options Copies Auto Fit Duplex Paper Source Color Mode Google Drive Dropbox ...

Page 37: ...ing arrows or numeric keypad see Understanding keypad on page 237 Month 01 to 12 Day 01 to 31 Year requires four digits Hour 01 to 12 Minute 00 to 59 Clock Mode You can set your machine to display the current time using either a 12 hour or 24 hour format Power Save When you are not using the machine for a while use this feature to save power When you press the Power Wake Up button start printing o...

Page 38: ...ents Make sure not to use the inkjet photo paper with this machine It could cause damage to the machine Using flammable print media can cause a fire Use designated print media see Print media specifications on page 125 The use of flammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 2 Tray overview To change the size you nee...

Page 39: ...ptions or models Check your machine type see Tray overview on page 38 If you do not adjust the guide it may cause paper registration image skew or jamming of the paper 3 Loading paper in the tray Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 Tray 1 optional tray 1 Pull out the paper tray LGL 2 1 ...

Page 40: ... correct paper size slot marked at the bottom of the tray to adjust to the size see Tray overview on page 38 3 Flex or fan the edge of the paper stack to separate the pages before loading papers 4 After inserting paper into the tray squeeze the paper width guides and paper length guide 1 Paper length guide 2 Paper width guide 2 1 ...

Page 41: ...th a leading edge curl it may cause a paper jam or the paper can be wrinkled 5 Insert the tray back into the machine 6 When you print a document set the paper type and size for tray see Setting the paper size and type on page 47 Multi purpose tray The multi purpose tray can hold special sizes and types of print material such as postcards note cards and envelopes see Print media specifications on p...

Page 42: ...media specifications on page 125 Flatten any curl on postcards envelopes and labels before loading them into the multi purpose tray 1 Press the push release of multi purpose tray and it down to open 2 Load the paper 3 Squeeze the multi purpose tray paper width guides and adjust them to the width of the paper Do not force them too much or the paper will bent resulting in a paper jam or skew When pr...

Page 43: ...hine supports a display screen or touch screen you can set it from the control panel Then set the paper type from the Printing preferences window Paper tab Paper Type see Opening printing preferences on page 54 When using special media we recommend you feed one sheet at a time see Print media specifications on page 125 Illustrations on this user s guide may differ from your machine depending on it...

Page 44: ...d folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope 1 Acceptable 2 Unacceptable Envelopes with a peel off adhesive strip or with more than one flap that folds over t...

Page 45: ...aused by fingerprints handle them carefully To avoid fading do not expose printed transparencies to prolonged sunlight Ensure that transparencies are not wrinkled curled or have any torn edges Do not use transparencies that separate from the backing sheet To prevent transparencies from sticking to each other do not let the printed sheets stack up as they are being printed out Recommended media Tra...

Page 46: ...n set the margins to at least 6 4 mm 0 25 inches away from the edges of the material Preprinted paper When loading preprinted paper the printed side should be facing up with an uncurled edge at the front If you experience problems with paper feeding turn the paper around Note that print quality is not guaranteed Must be printed with heat resistant ink that will not melt vaporize or release hazardo...

Page 47: ...indow Paper tab Paper Type see Opening printing preferences on page 54 You can set the paper size and type from DeviceSettings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 292 1 Select Setup Machine Setup Next Paper Setup select a tray Paper Size or Paper Type on the t...

Page 48: ...ee Front view on page 22 7 Preparing originals Do not load paper smaller than 142 x 148 mm 5 6 x 5 8 inches or larger than 216 x 356 mm 8 5 x 14 inches Do not attempt to load the following s of paper in order to prevent paper jam low print quality and machine damage Carbon paper or carbon backed paper Coated paper Onion skin or thin paper Wrinkled or creased paper Curled or rolled paper Torn paper...

Page 49: ... depending on its options or models Check your machine type see Front view on page 22 On the scanner glass Using the scanner glass you can copy or scan originals You can get the best scan quality especially for colored or gray scaled images Make sure that no originals are in the document feeder If an original is detected in the document feeder the machine gives it priority over the original on the...

Page 50: ... scanner lid until its hinges are caught by the stopper and then close the lid If the book or magazine is thicker than 30 mm start copying with the scanner lid open Be careful not to break the scanner glass You may get hurt Do not put hands while closing the scanner lid The scanner lid may fall on your hands and get hurt Do not look into the light from inside of the scanner while copying or scanni...

Page 51: ...ut tray Make sure that the bottom of the original stack matches the paper size marked on the document input tray 3 Adjust the document feeder width guides to the paper size Dust on the document feeder glass may cause black lines on the printout Always keep the glass clean see Cleaning the machine on page 92 ...

Page 52: ...on page 256 The following Printing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or Preferencesf...

Page 53: ...t job If the print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Stop button on the control panel ...

Page 54: ...ended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu The Print window appears 3 Select your machine from the Select Printer 4 Click Properties or Preferences The screenshot may differ depending on model You can apply Eco features to save paper and toner before printing see Easy Eco ...

Page 55: ...tab 2 Enter a name for the item in the Favorites input box 3 Click Save 4 Enter name and description and then select the desired icon 5 Click OK When you save Favorites all current driver settings are saved To use a saved setting select it in the Favorites tab The machine is now set to print according to the settings you have selected To delete saved settings select it in the Favorites tab and cli...

Page 56: ...odel see Menu overview on page 31 or Control panel overview on page 24 1 Select Eco Settings Next on the touch screen 2 Select the option you want Default Mode Select this to turn on or off the eco mode Off Set the eco mode off On Set the eco mode on If you set the eco mode on with a passcode from the SyncThru Web Service Settings tab Machine Settings System Eco Settings or Samsung Easy Printer Ma...

Page 57: ...sed electricity and the amount of saved paper in accordance with the settings you selected The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled Refers to the calculation coefficient about CO2 energy and paper from IEA the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturi...

Page 58: ... click Go 2 Click Login on the upper right of SyncThru Web Service website see Logging into SyncThru Web Service on page 285 3 Settings Machine Settings System RAM Disk 4 Enable RAM Disk This feature may not appear on the display depending on options or models If so it is not applicable to your machine Printing secure documents from the control panel Accessing menus may differ from model to model ...

Page 59: ...ntrol panel If you need to cancel the copying job during the operation press Stop button and the copying will stop 16 Changing the settings for each copy Your machine provides default settings for copying so that you can quickly and easily make a copy If you press the Stop button twice while setting the copy options all of the options you have set for the current copy job will be canceled and retu...

Page 60: ...ed copy You can reduce or enlarge the size of a copied image from 25 to 400 from the document feeder or scanner glass Thisfeature may notbe available depending on model oroptionalgoods see Variety feature on page 10 If the machine set to Eco mode reduce and enlarge features are not available To select from the predefined copy sizes 1 Select Copy Custom Copy Options Reduce Enlarge on the touch scre...

Page 61: ...s feature is not available 1 Select Copy ID Copy on the touch screen 2 Place the front side of an original facing down on the scanner glass where arrows indicate as shown Then close the scanner lid 3 Touch Next on the touch screen 4 Touch Start on the touch screen or press Start on the control panel Your machine begins scanning the front side 5 Turn the original over and place it on the scanner gl...

Page 62: ...touch screen If you see Not Available message check the port connection or select Enable Scan from Device Panel in Samsung Easy Printer Manager Switch to advanced mode Scan to PC Settings 3 Touch Options and select the option you want 4 Touch back and select the scan destination you want You can create and save the frequently used settings as a profile list Also you can add and delete the profile ...

Page 63: ...ine port 2 Micro filter 3 DSL modem Telephone line see Rear view on page 23 19 Preparing to fax Before you send or receive a fax you need to connect the supplied cord to the wall jack see Rear view on page 23 Refer to Connecting Fax Line in the Quick Installation Guide The method of connecting a telephone line varies by country 20 Sending a fax When you place the originals you can use either the d...

Page 64: ...originals on page 49 2 Select Fax On Hook Dial on the touch screen 3 Touch Options select the option you want using arrows back Next on the touch screen see Adjusting the document settings on page 65 4 Touch On Hook on the touch screen 5 Enter a fax number using the number keypad on the control panel 6 TouchStartonthetouchscreenorpress Start onthecontrolpanel when you hear a high pitched fax signa...

Page 65: ... see Menu overview on page 31 or Control panel overview on page 24 Resolution The default document settings produce good results when using typical text based originals However if you send originals that are of poor quality or contain photographs you can adjust the resolution to produce a higher quality fax The resolution setting is applied to the current fax job To change the default setting see ...

Page 66: ...lution mode supported by the other fax machine 3 Press Stop button or home icon to return to ready mode Darkness You can select the degree of darkness of the original document The darkness setting is applied to the current fax job To change the default setting see Fax on page 212 1 Select Fax select an item such as Memory Send On Hook Dial Delayed Send or etc Options Darkness on the touch screen 2...

Page 67: ...evice The USB memory port on the front of your machine is designed for USB V1 1 and USB V2 0 memory devices Your machine supports USB memory devices with FAT16 FAT32 and a sector size of 512 bytes Check your USB memory device s file system from your dealer You must use only an authorized USB memory device with an A plug connector Use only a metal shielded USB memory device Only use a USB memory de...

Page 68: ...own on the document glass or load the documents face up into the document feeder see Loading originals on page 49 3 Select Scan USB Next Start on the touch screen The machine begins scanning After scanning is complete you can remove the USB memory device from the machine Customizing Scan to USB You can specify image size file format or color mode for each scanning to USB job 1 Select Direct USB Sc...

Page 69: ...evious screen 4 Press Stop button or home icon to return to ready mode You can change the default scan settings see Scan on page 208 26 Printing from a USB memory device You can directly print files stored on a USB memory device File is supported by Direct Print option PRN Only files created by provided driver with your machine are compatible If you print PRN files created from other machine the p...

Page 70: ...ars 5 Press Stop button or home icon to return to ready mode Restoring data 1 Insert the USB memory device on which the backup data is stored in to the USB memory port 2 Select Setup Machine Setup Next Initial Setup Import Setting on the touch screen 3 Select Setup Data or Address Book 4 Select the file you want to restore 5 Touch Yes appears to restore the backup file to the machine 6 Press Stop ...

Page 71: ...mory device into the USB memory port on your machine 2 select Direct USB File Manage Next select the folder or file you want Options Format on the touch screen 3 Touch Yes when the confirmation window appears 4 Press Stop button or home icon to return to ready mode Viewing the USB memory status You can check the amount of memory space available for scanning and saving documents 1 Insert a USB memo...

Page 72: ...ies 73 Available consumables 74 Available accessories 75 Available maintenance parts 76 Storing the toner cartridge 77 Redistributing toner 79 Replacing the toner cartridge 81 Replacing the waste toner container 84 Installing accessories 86 Monitoring the supplies life 90 Setting the toner low alert 91 Cleaning the machine 92 Tips for moving storing the machine 98 ...

Page 73: ... to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 74: ...n genuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty Type Average yielda a Declared yield value in accordance with ISO IEC 19798 The number of pages may be affected by opera...

Page 75: ...attach an additional 520a sheet tray a Plain paper 80 g m2 20 lb bond CLP S680A IEEE 1284 Portb b The optional IEEE 1284 port can be used by plugging in both the USB port and the 5V output port Allows you to use various interface When installing the printer driver with an IEEE1284B parallel connector the machine might not be found and after installing the printer driver only basic printing feature...

Page 76: ...placing maintenance parts can be performed only by an authorized service provider dealer or the retailer where you bought the machine To purchase maintenance parts contact the retailer where you bought the machine The replacement period for the maintenance parts is informed by the Samsung Printer Status program Or if your machine supports display screen a message is displayed in the display screen...

Page 77: ... bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 or greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car for a lon...

Page 78: ...ount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Page 79: ...In some cases white streaks or light printing will still occur even after you have redistributed the toner Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do no...

Page 80: ...Redistributing toner 80 3 Maintenance ...

Page 81: ...machine see Available consumables on page 74 Shake the toner cartridge thoroughly it will increase the initial print quality Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper ...

Page 82: ...Replacing the toner cartridge 82 3 Maintenance ...

Page 83: ...Replacing the toner cartridge 83 3 Maintenance ...

Page 84: ...ntainer for your machine see Available consumables on page 74 Toner particles can be released inside the machine but it does not mean the machine is damaged Contact a service representative when print quality problems occur When you pull out the waste toner container out of the machine move the container carefully not to drop it from your hands Make sure that you lay the waste toner container on a...

Page 85: ...Replacing the waste toner container 85 3 Maintenance 1 2 1 2 1 2 ...

Page 86: ...of an explosion if battery is replaced by an incorrect type Your service provider should remove the old battery from your device and dispose of it in accordance with the relevant regulations in your country 5 Setting Device Options When you install the optional devices such as optional tray memory etc this machine automatically detects and sets the optional devices If you cannot use the optional d...

Page 87: ...talled If this feature is checked you can select the Print Mode Printer Configuration Select the printer language for the print job AdministratorSettings You can select the Printer Status and EMF Spooling Admin Job Accounting Allows you to associate user and account identification information with each document you print User permission If you check this option only users with user permission can ...

Page 88: ...hat your machine problem is being caused by third party DIMM s The order information is provided for optional accessories see Available accessories on page 75 After installing the optional memory you can use the advanced printing features such as proofing a job and specifying of printing a secure print job in the printer properties window You can control the active job queue in Document Box see Us...

Page 89: ...Installing accessories 89 3 Maintenance 1 2 1 2 ...

Page 90: ...rts if necessary Accessing menus may differ from model to model see Menu overview on page 31 Some menus may not appear in the display depending on options or models If so it is not applicable to your machine 1 Select Setup Machine Setup Next Report Supplies Information on the touch screen 2 Touch Yes when the confirmation windows appears 3 Press Stop button or home icon to return to ready mode ...

Page 91: ...sung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 292 1 Select Setup Machine Setup Next Initial Setup Toner Low Alert on the touch screen You can set the toner s Warning Level for the toner low error in the Toner Low Alert option Warning Level means the remaining amount of toner ...

Page 92: ...containing large amounts of alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you 7 Cleaning the outside Clean the machine cabinet with a soft lint free clot...

Page 93: ...rtridge Use the handle on the cartridge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine Use a dry lint free cloth to clean the machine Turn the machine off and unplug t...

Page 94: ...Cleaning the machine 94 3 Maintenance ...

Page 95: ...unplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 ...

Page 96: ...ded Turn the machine off and unplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Lift and...

Page 97: ...Cleaning the machine 97 3 Maintenance 3 Wipe the surface of the scanner until it is clean and dry 1 Scanner lid 2 Scanner glass 3 Document feeder glass 4 White bar 4 Close the scanner lid 1 2 3 4 ...

Page 98: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 99: ...play messages 117 This chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced Guide see Troubleshooting on page 301 If you cannot find a solution in the User s Gui...

Page 100: ...nes Ensure that the adjustable guides are positioned correctly see Tray overview on page 38 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper type and size in a tray Use only recommended print media see Print media specifications on page 125 ...

Page 101: ...en an original document jams in the document feeder a warning message appears on the display To avoid tearing the document remove the jammed document slowly and carefully To prevent document jams use the scanner glass for thick thin or mixed paper originals ...

Page 102: ...n front of scanner Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 This troubleshooting may not be available depending on model or optional goods see Variety feature on page 10 ...

Page 103: ...inside of scanner Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 This troubleshooting may not be available depending on model or optional goods see Variety feature on page 10 ...

Page 104: ...de may differ from your machine depending on its options or models Check your machine type see Front view on page 22 This troubleshooting may not be available depending on model or optional goods see Front view on page 22 1 Remove any remaining pages from the document feeder 2 Gently remove the jammed paper from the document feeder ...

Page 105: ... scanner duplex path Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 This troubleshooting may not be available depending on model or optional goods see Front view on page 22 2 1 ...

Page 106: ...aper pull the jammed paper out slowly and gently 5 In tray1 Click this link to open an animation about clearing a jam Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 ...

Page 107: ...Clearing paper jams 107 4 Troubleshooting 6 In optional tray Click this link to open an animation about clearing a jam ...

Page 108: ...Clearing paper jams 108 4 Troubleshooting If you do not see the paper in this area stop and go to next step ...

Page 109: ...Clearing paper jams 109 4 Troubleshooting 7 In the multi purpose tray Click this link to open an animation about clearing a jam ...

Page 110: ...Clearing paper jams 110 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 3 ...

Page 111: ...er area is hot Turn the machine off and let the machine cool before removing paper from the Fuser Unit area Failure to take care when removing paper from this area may cause injury Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 ...

Page 112: ...Clearing paper jams 112 4 Troubleshooting 9 In the exit area Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine ...

Page 113: ...Clearing paper jams 113 4 Troubleshooting If you do not see the paper in this area stop and go to next step ...

Page 114: ...Clearing paper jams 114 4 Troubleshooting 10 In the duplex unit area Click this link to open an animation about clearing a jam ...

Page 115: ...g data On The machine is on line and can be used Red Blinking A minor error has occurred and the machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes Small amount of toner is left in the cartridge The estimated cartridge lifea of toner is close Prepare a new cartridge for replacement You may temporarily increase the printing quali...

Page 116: ...Eco mode is on see Eco printing on page 56 Off Eco mode is off a Estimated cartridge life means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19798 The number of pages may be affected by operating environment percentage of image area printing interval graphics media and media size Some amount of toner may remai...

Page 117: ...mber color indicates the color of toner 11 Paper Jam related messages Message Meaning Suggested solutions Jam inside of duplex Paper has jammed during duplex printing This is applicable only to machines with this feature Clear the jam see In the duplex unit area on page 114 Jam in exit area Paper has jammed in the paper exit area Clear the jam see In the exit area on page 112 Jam inside of machine...

Page 118: ...em persists please call for service Prepare new color toner Small amount of toner is left in the indicated cartridge The estimated cartridge life of toner is close Prepare a new cartridge for a replacement You may temporarily increase the printing quality by redistributing the toner see Redistributing toner on page 79 Replacenew color toner Replace with new color toner cartridge The indicated tone...

Page 119: ... the multi purpose tray see Multi purpose tray on page 41 Tray 2 cassette Out The optional tray2 is not installed Install the optional tray 2 If the optional tray 2 is installed check the cable connecting the machine and the optional tray 2 If the problempersists callfor service Message Meaning Suggested solutions IP Conflict The network IP address you have set is being used by someone else Check ...

Page 120: ...sts There is a problem in the motor system Reboot the power If the problem persists please call for service Message Meaning Suggested solutions Error error number LSU Failure error number Turn off then on Call for service if the problem persists There is a problem in the LSU Reboot the power If the problem persists please call for service Error error number Fan Failure error number Turn off then o...

Page 121: ...er with a Samsung genuine waste toner container see Replacing the waste toner container on page 84 Message Meaning Suggested solutions Waste Not Installed The waste toner container is not installed Install the waste toner container If it is already installed try to reinstall the waste toner container If the problem persists call for service Replace pickup roller Thelifeofthetraypick up roller has ...

Page 122: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 123 Regulatory information 133 Copyright 146 ...

Page 123: ... 504 3 mm 18 46 x 17 81 x 19 85 inches Weighta Machine with consumables 26 62 Kg 58 69 Ibs Noise Levelb c Ready mode Less than 37 dB A Print mode Less than 55 dB A Copy mode Scanner glass Less than 56 dB A Document feeder Less than 56 dB A Scan mode Scanner glass Less than 56 dB A Document feeder Less than 56 dB A Temperature Operation 10 to 30 C 50 to 86 F Storage packed 20 to 40 C 4 to 104 F Hum...

Page 124: ...ation tested basic machine installation A4 paper simplex printing c China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice d See the rating label on the machine for the correct voltage V frequency hertz and of current A for your machine e The power consumption may be affected by the machine s status setting conditions op...

Page 125: ...to 90 g m2 19 to 24 lbs bond 50 sheets Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches Statement 140 x 216 mm 5 5 x 8 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 ...

Page 126: ... bond 91 to 105 g m2 24 to 28 lbs bond 10 sheets Thicker paperb c Refer to the Plain paper section Refer to the Plain paper section 164 to 220 g m2 43 to 59 lbs bond 50 sheets of 220 g m2 59 lbs bond Not available in optional tray 164 to 220 g m2 43 to 59 lbs bond 10 sheets Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 70 g m2 16 to 19 lbs bond 250 sheets of 70...

Page 127: ...er section 120 to 150 g m2 32 to 40 lbs bond 50 sheets Not available in optional tray 120 to 150 g m2 32 to 40 lbs bond 10 sheets Card stock b c Letter Legal US Folio A4 JIS B5 ISO B5 Executive A5 Refer to the Plain paper section 121 to 163 g m2 32 to 43 lbs bond 50 sheets 121 to 163 g m2 32 to 43 lbs bond 10 sheets Bond paper Refer to the Plain paper section Refer to the Plain paper section 105 t...

Page 128: ...ts Minimum size custom Tray1 98 x 127 mm 3 86 x 5 inches Optional tray 148 5 x 210 mm 5 85 x 8 27inches Multi Purpose tray 76 x 127 mm 3 x 5 inches 60 to 220 g m2 16 to 59 lbs bond for tray1 60 to 163 g m2 16 to 43 lbs bond for optional tray 60 to 220 g m2 16 to 59 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and enviro...

Page 129: ...ium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Windows 8 Windows 8 1 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 2 GB 2 GB 20 GB...

Page 130: ...inistrator rights can install the software Windows Terminal Services is compatible with your machine Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 10 9 Intel processors 2 GB 4 GB ...

Page 131: ...12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 SUSE Linux Enterprise Desktop 10 11 Debian 5 0 6 0 7 0 7 1 Mint 13 14 15 CPU Pentium IV 2 4 GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Free HDD space Up to 100 MB ...

Page 132: ...e TX Wired Lan 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows Server 2008 R2 Various Linux OS Mac OS X 10 5 10 9 UNIX OS Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP IPSec Wireless security Authentication Ope...

Page 133: ...azardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basi...

Page 134: ...t reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENERGY STAR label will be on your machine Check if your...

Page 135: ...harger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these itemsfromother s ofwaste and recyclethemresponsiblyto promotethe sustainable reuse of material resources Household users should contact either the retailer where they purchas...

Page 136: ...ence to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connec...

Page 137: ...wer output of the wireless device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter must not be collocated or operation in conjunction with any other antenna or transmitter Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any inter...

Page 138: ... an indication of the maximum number of devices allowed to be connected to a telephone interface The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five L indice d equivalence de la sonnerie IES sert a indiquer le nombre maximal de terminaux qui peuvent etre raccordes a une interface telep...

Page 139: ...te notice in writing to allow the customer an opportunity to maintain uninterrupted service 22 Ringer Equivalence Number The Ringer Equivalence Number and FCC Registration Number for this machine may be found on the label located on the bottom or rear of the machine In some instances you may need to provide these numbers to the telephone company The Ringer Equivalence Number REN is a measure of th...

Page 140: ... incidence of lightning or power surges we recommend that you install surge protectors for both the power and the telephone lines Surge protectors can be purchased from your dealer or telephone and electronic specialty stores When programming emergency numbers and or making test calls to emergency numbers use a non emergency number to advise the emergency service dispatcher of your intentions The ...

Page 141: ... low voltage equipment January 1 1996 Council Directive 2004 108 EC approximation of the laws of the Member States related to electromagnetic compatibility March 9 1999 Council Directive 1999 5 EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity A full declaration defining the relevant Directives and referenced standards can be obtained fr...

Page 142: ... has been designed against and is fully compliant with all of the relevant advisory notes contained in this document European radio approval information for products fitted with EU approved radio devices Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 GHz band may be present embedded inyourprintersystem which is intended for home or off...

Page 143: ...power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices are on and transmitting This transmitter must...

Page 144: ...on country If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service Only use drivers approved for...

Page 145: ...Regulatory information 145 5 Appendix 26 China only ...

Page 146: ...ademarks or trademarks of Microsoft Corporation Microsoft Internet Explorer Excel Word PowerPoint and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Google Picasa Google Cloud Print Google Docs Android and Gmail are either registered trademarks or trademarks of Google Inc iPad iPhone iPod touch Mac and Mac OS are trademarks ...

Page 147: ... about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on Windows ...

Page 148: ...uration 168 Wireless network setup 171 Samsung Mobile Print 189 Using the NFC feature 190 AirPrint 197 Google Cloud Print 198 3 Useful Setting Menus Print 202 Copy 204 Scan 208 Fax 212 System Setup 217 Job Status 228 Eco 229 Direct USB 230 Document Box 231 Scan to Cloud 232 4 Special Features Altitude adjustment 234 Storing email address 235 Entering various characters 237 Setting up the fax addre...

Page 149: ...283 Easy Eco Driver 284 Using SyncThru Web Service 285 Using Samsung Easy Document Creator 289 Using Samsung Easy Printer Manager 290 Using Samsung Printer Status 293 Using Samsung Printer Experience 295 6 Troubleshooting Paper feeding problems 302 Power and cable connecting problems 303 Printing problems 304 Printing quality problems 308 Copying problems 316 Scanning problems 317 Faxing problems ...

Page 150: ... machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 160 Installation for Mac 151 Reinstallation for Mac 152 Installation for Linux 153 Reinstallation for Linux 154 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver...

Page 151: ...eement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK or Install Software 10 Select USB Connected Printer on the Printer Connection Type and click Continue 11 Click Add Printer button to select...

Page 152: ...n the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 153: ...e is connected to your computer and powered on 2 Copy the Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command Ifyou renotloggedinasaroot execute the command with sudo as sudo install sh 7 Proceed with the installation 8 When the installation is finished launch...

Page 154: ...ork properly uninstall the driver and reinstall it 1 Open Terminal program 2 Move to uld folder extracted from Unified Linux Driver package 3 Execute uninstall sh command If you re not logged in as root execute the command with sudo as sudo uninstall sh 4 Proceed with the uninstallation ...

Page 155: ...are Useful network programs 156 Wired network setup 157 Installing driver over the network 160 IPv6 configuration 168 Wireless network setup 171 Samsung Mobile Print 189 Using the NFC feature 190 AirPrint 197 Google Cloud Print 198 Supported optional devices and features may differ according to your model see Features by model on page 8 ...

Page 156: ...on s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncThru Web Admin Service provides you with an efficient way of managing network devices and lets you remotely monitor and troubleshoot network machines from any site with corpor...

Page 157: ... by this program First you have to set up an IP address for network printing and management In most cases a new IP address will be automatically assigned by a DHCP Dynamic Host Configuration Protocol server located on the network IPv4 configuration using SetIP Windows Before using the SetIP program disable the computer firewall from Control Panel Security Center Windows Firewall The following inst...

Page 158: ... the computer firewall from System Preferences Security or Security Privacy Firewall The following instructions may vary from your model 1 Connect your machine to the network with a network cable 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 Double click the CD ROM that appears on Finder 4 Double click the...

Page 159: ... Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Linux Before using the SetIP program disable the computer firewall from System Preferences or Administrator The following instructions may vary from your model or operating systems 1 Download the SetIP program from the Samsung web site and extract it 2 Double click the SetIPApplet html file in cdroot Lin...

Page 160: ... machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 157 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installatio...

Page 161: ...1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 157 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered machines will be shown on the screen 4 Click the model name or host name you wish to use You can print a Network Configuration Report from the machine s...

Page 162: ...cified by command Printer port name can be specified as IP address hostname USB local port name IEEE1284 port name or network path For example p xxx xxx xxx xxx in where xxx xxx xxx xxx means IP address for network printer p USB001 P LPT1 p hostname p computer_name sha red_printer or xxx xxx xxx xxx shared _printer in where computer_name shar ed_printer or xxx xxx xxx xxx shared _printer means the...

Page 163: ...dprinterdriveras a default machine driver Command line Definition Description x or X Uses existing machine driver files to create printer instance if it is already installed This command provides a way to install a printer instance that uses installed printer driver files without installing an additional driver up printer name or UP printer name Removes only specified printer instance and not the ...

Page 164: ...ponents to install 9 Enter the password and click OK or Install Software 10 Select Network Connected Printer Wired or Wireless on the Printer Connection Type and click Continue 11 Click Add Printer button to select your printer and add it to your printer list 12 Click IP and select HP JetDirect Socket in Protocol 13 Enter the machine s IP address in the Address input field 14 Enter the queue name ...

Page 165: ...stall sh 7 Proceed with the installation 8 When the installation is finished launch Printing utility Go to System Administration Printing menu or execute system config printer command in Terminal program 9 Click the Add button 10 Select AppSocket HP JetDirect and enter your machine s IP address 11 Click the Forward button and add it to your system 9 UNIX Make sure your machine supports the UNIX op...

Page 166: ...he installer script 7 Execute the install c command to verify installation results 8 Run installprinter from the command line This will bring up the Add Printer Wizard window Setup the printer in this window referring to the following procedures On some UNIX OS for example on Solaris 10 just added printers may not be enabled and or may not accept jobs In this case run the following two commands on...

Page 167: ...ption in the Description field This is optional 5 Specify the printer location in the Location field 6 Type the IP address or DNS name of the printer in the Device textbox for network connected printers On IBM AIX with jetdirect Queue type only the DNS name is possible numeric IP address is not allowed 7 Queue type shows the connection as lpd or jetdirect in the corresponding list box Additionally...

Page 168: ...twork router Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user In the IPv6 network environment follow the next procedure to use the IPv6 address 10 From the control panel Activating IPv6 Accessing menus may differ from model to model see Menu overview on page 31 1 Select Setup Machine Setup Next Network Setup TCP IP IPv6 IPv6 Acti...

Page 169: ...f it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 3 When the SyncThru Web Service window opens move the mouse cursor over the Settings of the top menu bar and then click Network Settings 4 Click TCP IPv6 on the left ...

Page 170: ...l Address from Network Configuration Report see Printing a network configuration report on page 157 Link local Address Self configured local IPv6 address Address starts with FE80 Stateless Address Automatically configured IPv6 address by a network router Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user 3 Enter the IPv6 addresses ...

Page 171: ...a network name SSID the type of security used and a Network Password are created for the network Ask your network administrator about this information before proceeding with the machine installation Infrastructure mode This is an environment generally used for homes and SOHOs Small Office Home Office This mode uses an access point to communicate with the wireless machine Ad hoc modea This mode doe...

Page 172: ...you set the password on Access Points If you do not set the password on Access Points they might be exposed to illegal access from unknown machine including PCs smart phones and printers Refer to the Access Point user guide for password settings Connecting Type Description Reference With Access Point See Setting up on the touch screen on page 173 For Windows user see Access point via USB cable rec...

Page 173: ... List recommended The machine will display a list of available networks from which to choose After a network is chosen then printer will prompt for the corresponding security key Custom In this mode users can give or edit manually their own SSID or choose the security option in detail Re connecting to the network When the wireless connection is lost the machine automatically tries to re connect to...

Page 174: ...oint or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network using WPS The Push Button Configuration PBC method allows you to connect your ...

Page 175: ... network Connecting in PIN mode 1 Select Setup Machine Setup Next Network Setup Wi Fi WPS 2 Select Connect via PIN 3 Touch OK when the confirmation window appears 4 The eight digit PIN appears on the display You need to enter the eight digit PIN within two minutes on the computer that is connected to the access point or wireless router The messages are displayed on the display screen in the order ...

Page 176: ...able is connected to the machine 2 Turn on your computer access point and machine 3 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps a...

Page 177: ...may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPA Personal orWPA2 Personal Select this option to authenticate the print server based on a WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase which is manually configured on the access point and each of its cl...

Page 178: ...nd the maximum length is 22 characters Password setting is the numeric string and the size is 8 64 characters 10 When the wireless network set up is completed disconnect the USB cable between the computer and machine Click Next 11 Follow the instructions in the installation window 17 Setting up in Mac Access point via USB cable recommended Items to prepare Access point Network connected printer So...

Page 179: ...ssary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK or Install Software 10 Select Configuration of Wireless network on the Printer Connection Type and click Continue 11 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and click Ne...

Page 180: ...value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the access point has security enabled Enter the Network Password of the access point or router 12 If your printer supports Wi Fi Direct and this function is disabled its corresponding screen...

Page 181: ...n application see Installing driver over the network on page 160 See your network administrator or the person that set up your wireless network for information about your network configuration Items to prepare Access point Network connected computer Software CD that was provided with your machine A machine installed with a wireless network interface Network cable Printing a network configuration r...

Page 182: ...For example 3 Click Login on the upper right of the SyncThru Web Service website 4 Type in the ID and Password then click Login We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens click Network Settings 6 Click Wireless Wizard Wizard will help you setup the wireless network configuration However if you want to...

Page 183: ...re CD into your CD ROM drive and follow the instructions in the window to set up the wireless network 19 Turning the Wi Fi network on off If your machine has a display you can also turn on off the Wi Fi from the machine s control panel using the Network menu 1 Check whether the network cable is connected to the machine If not connect the machine with a standard network cable 2 Start a web browser ...

Page 184: ...ted computer recommended After the driver installation is complete Samsung Easy Printer Manager can be set and changes in the Wi Fi Direct can be made Samsung Easy Printer Manager is Available for Windows and Mac OS users only From the Start menu select Programs or All Programs Samsung Printers Samsung Easy Printer Manager Device Settings Network Wi Fi Direct On Off Select On to enable Device Name...

Page 185: ...ation report to check the output see Printing a network configuration report on page 157 Setting up the mobile device After setting up Wi Fi Direct from the printer refer to the user manual of the mobile device you are using to set its Wi Fi Direct After setting up Wi Fi Direct you need to download the mobile printing application For example Samsung Mobile printer to print from your smartphone Whe...

Page 186: ...y Check the configured security on your access point and machine Connecting Failure General Connection Error Your computer is not receiving a signal from your machine Check the USB cable and your machine s power Connecting Failure Connected Wired Network Your machine is connected with a wired network cable Remove the wired network cable from your machine Connecting Failure Assigning the IP address...

Page 187: ...nformation report s If you want to use the software installation CD to change the port IP Connect to a network printer Then reconnect the IP address For a Static network environment The machine uses the static address when the computer is configured to static address For example If the computer s network information is as shown below IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machi...

Page 188: ... address that is set with the MAC address You can identify the MAC address of your machine by printing a network configuration report see Printing a network configuration report on page 157 Check the wireless environment You might not be able to connect to the network in the infrastructure environment where you need to type in a user s information before connecting to the access point or wireless ...

Page 189: ... driver or configuring network settings isn t necessary just simply install the Samsung Mobile Print application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have a Samsung multifunction printer scan any document into a JPG PDF or PNG format for quick and easy viewing on your mobile device 23 Downloading S...

Page 190: ...iffer This feature is available only for the model with a NFC tag see Machine overview on page 21 Using a cover or a battery other than the ones that came with the mobile device or a metal cover sticker can block NFC If NFC devices keep failing to communicate Remove the case or cover from the mobile device then try again Reinstall the battery from the mobile device then try again 25 Requirements N...

Page 191: ...Print app to start For some mobile devices NFC tag might not be located at the back of the mobile device Check the location of the NFC antenna on your mobile device before tagging If error message about changed PIN number appears enter a changed PIN number and press OK Follow the instruction on the app screen to update the PIN number If your do not have Samsung Mobile Print app installed on your m...

Page 192: ...device before tagging If error message about changed PIN number appears enter a changed PIN number and press OK Follow the instruction on the app screen to update the PIN number 6 The printer starts printing 27 Scanning 1 Check that NFC and Wi Fi Direct features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer see Setting the Wi Fi Direct for mobile printing on...

Page 193: ...ain 3 Select scan mode 4 Place a single document face down on the document glass or load the documents face up into the document feeder see Loading originals on page 49 If necessary change the scan option by pressing the icon 5 Tag the NFC tag on your mobile device usually located on the back of the mobile device over the NFC tag on your printer For some mobile devices NFC tag might not be located...

Page 194: ...nds for the Samsung Mobile Print app to start For some mobile devices NFC tag might not be located at the back of the mobile device Check the location of the NFC antenna on your mobile device before tagging If error message about changed PIN number appears enter a changed PIN number and press OK Follow the instruction on the app screen to update the PIN number If your do not have Samsung Mobile Pr...

Page 195: ...ging If error message about changed PIN number appears enter a changed PIN number and press OK Follow the instruction on the app screen to update the PIN number 6 The printer starts faxing the content 29 Registering Google Cloud Printer 1 Check that NFC and Wi Fi Direct features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer see Setting the Wi Fi Direct for m...

Page 196: ... Download the app and try again 3 Select device status icon 4 Select Google Cloud Print Register Google Cloud Printer 5 Tag the NFC tag on your mobile device usually located on the back of the mobile device over the NFC tag on your printer Wait a few seconds for the mobile device to connect to the printer For some mobile devices NFC tag might not be located at the back of the mobile device Check t...

Page 197: ...st time logging into SyncThru Web Service type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens click Settings Network Settings 6 Click Raw TCP IP LPR IPP or mDNS You can enable the IPP protocol or mDNS protocol 31 Printing via AirPrint For example the iPad manual provid...

Page 198: ...obile Print app In order to use this feature Samsung Mobile Print app needs to be installed on your cell phone 1 Open Samsung Mobile Print app from your mobile device 2 Select device setting 3 Select Google Cloud Print 4 Enter your printer s name and description If the network environment is using a proxy server you need to configure the proxy s IP and port number from Proxy Setting Contact your n...

Page 199: ...SyncThru Web Service window opens click Settings Network Settings Google Cloud Print 8 Enter your printer s name and description 9 Click Register The confirmation pop up window appears If you set the browser to block pop ups the confirmation window will not appear Allow the site to show pop ups 10 Click Finish printer registration 11 Click Manage your printers Now your printer is registered with G...

Page 200: ...he option button of the document that you want to print 4 Tap the send button 5 Tap the Cloud Print button 6 Set the printing options if you want 7 Tap Click here to Print Printing from the Chrome browser The following steps are an example of using the Chrome browser 1 Run Chrome 2 Open the document or email that you want to print 3 Click the wrench icon in the browser s top right corner 4 Click P...

Page 201: ... explains how to browse the current status of your machine and the method of setting for advanced machine setup Print 202 Copy 204 Scan 208 Fax 212 System Setup 217 Job Status 228 Eco 229 Direct USB 230 Document Box 231 Scan to Cloud 232 ...

Page 202: ...n which information is printed on a page Portrait Landscape Duplex To print on both sides of the paper choose the binding edge Off Disables this option Long Edge Short Edge Copies You can enter the number of copies using the number keypad Resolution Specifies the number of dots printed per inch dpi The higher the setting the sharper printed characters and graphics Clear Text Prints text darker tha...

Page 203: ...ate printouts with sharp details over the entire page Auto CR Allows you to append the required carriage return to each line feed which is useful for Unix or DOS users Skip Blank Pages The printer detects the printing data from computer whether a page is empty or not You can set to print or skip the blank page Emulation Sets the emulation type and option Emulation Type The machine language defines...

Page 204: ...Next Default Setting Copy Default or Copy Default Common on the touch screen Or touch Copy and select the menu item you want on the touch screen Item Description Copies You can enter the number of copies using the number keypad Duplex You can set the machine to print copies on both sides of paper 1 1 Sided Scans one side of an original and prints it on one side of the paper 1 2 Sided 1 2 Sided Rot...

Page 205: ...iginal image color Mono Select this setting to print the copy in black and white regardless whether the scanned document is in color or in black and white Original Size Sets the image size Original Type Improves the copy quality by selecting the document type for the current copy job see Original Type on page 60 Item Description Paper Source Allows you to check the current tray settings and change...

Page 206: ...riginals on the scanner glass Item Description 1 2 1 2 3 4 Basic Copy Copies can be started quickly Custom Copy Copies can be customized through detailed options ID Copy This feature is helpful for copying a small sized item such as business card see ID card copying on page 61 Auto Fit Copy Copies image to fit automatically to the paper size Layout Adjusts the layout format such as ID copy 2 4 up ...

Page 207: ...ou copy a book This feature is available only when you place originals on the scanner glass Border Erase Enter the left right top bottom margin using Number keypad Stamp You can apply the stamp feature Item Prints the time and date IP address page number device information comment or user ID to the copy output Opacity You can select the transparency Position Sets the position Item Description Wate...

Page 208: ... Sets the file format in which the image is to be saved If you select JPEG TIFF XPS or PDF you can select to scan multiple pages Depending on the selected scan type this option may not appear Multi Page PDF Scans originals in PDF but several originals are scanned as one file Single Page PDF Scans the originals in PDF and several originals are scanned as an each individual TIFF file Multi Page TIFF...

Page 209: ...ul Email Confirmation You can set the machine to print email confirmation result report If you select On Error the machine prints a report only when a transmission is not successful If a report contains characters or fonts that the machine does not support Unknown could be printed instead of the characters fonts in the report Item Description Item Description Local PC Sets scan destination to a us...

Page 210: ... PDF files Select On to encrypt the PDF file and set up a password To open the file users need to enter the password Item Description Digital Signature in PDF Adds to a digital signature to PDF files when you scan the originals to PDF files Select On to add a digital signature to PDF files Duplex Selects if the machine scans one side of the paper 1 Sided both sides of the paper 2 Sided or both sid...

Page 211: ... you can change the name cancel the job or overwrite it Change Name The sent file is saved as a different file name that is automatically programmed Overwrite Overwrites the existing the file File Name Makes a file name to store the scan data From Sets a sender s email address CC Sends the copy of the email to an additional recipient BCC The same as CC but the recipient s name is not displayed Sub...

Page 212: ...e resolution to produce a higher quality fax see Resolution on page 65 Color Mode Selects the color mode in which you want to send the fax Mono Transmits a fax in black and white Color Transmits a fax in color Original Type Enhances the fax quality based on the type of the original document being scanned Original Size Sets the image size Duplex This function is especially intended for two sided or...

Page 213: ...ose numbers are stored in the memory as junk fax numbers This feature is useful for blocking any unwanted faxes Secure Receive Stores the received fax in memory without printing out To print received documents you need to enter the password You can prevent your received faxes from beingaccessedbyunauthorizedpeople see Receiving in secure receiving mode on page 275 Prefix Dial Sets a prefix of up t...

Page 214: ...ed image of the first page of the fax sent Auto Reduction Automatically reduces an incoming fax page to fit the size of the paper loaded in the machine Item Description Discard Size Discards a specific length from the end of the received fax Receive Start Code Initiates fax reception from an extension phone plugged into the EXT socket on the back of the machine If you pick up the extension phone a...

Page 215: ... Fax Diagnostics Optimizes the settings for your fax line Auto Configuration When sending and receiving faxes the machine regularly checks for errors and automatically configures the fax settings to ensure a stable connection Start Now Allows you to automatically detect or manually specify the environment when sending or receiving faxes Select Auto Detection to automatically detect the environment...

Page 216: ... Fax image to destination from group dial list see Sending a fax to multiple destinations on page 64 Redial Redials the recently sent fax number or received caller ID in ready mode or inserts a pause into a fax number in edit mode Item Description ...

Page 217: ...ax mode copy mode or scan mode Sound Volume Sets the sound volume option see Sound Volume on page 219 Power Save Sets how long the machine waits before going to power save mode When the machine does not receive data for an extended period of time power consumption is automatically lowered Wakeup Event When this option is On you can wake up the machine from the power saving mode with the following ...

Page 218: ... USB memory stick to the machine Export Setting Exports data stored on the machine stick to a USB memory Default Paper Size You can set the default paper size to use Item Description CLR Empty Msg When toner cartridge is empty this option appears You can clear the empty message Image Management Allows you to adjust the color setting such as color registration color density etc Custom Color This me...

Page 219: ...ut the machine calculates the amount of remaining yellow toner and adjusts color density so the printouts are fine Vapor Mode You can reduce the amount of water vapor produced during printing Off Disables vapor mode On Enables vapor mode Auto Automatically enters vapor mode according to time in high humidity environments Paper Stacking If you use a machine in a humid area or you are using the damp...

Page 220: ...k Dial You can adjust the speaker volume only when the telephone line is connected a Press Fax on the touch screen b Press On Hook Dial A dial tone sounds from the speaker c Pressthearrowsuntilyouhearthevolumeyou want d Press On Hook Dial to save the change and return to ready mode Dial Tone volume Adjusts the dial tone volume You can select different levels Ring Volume Adjusts the ring volume You...

Page 221: ...he paper side A s margin closest to the binding will be the same as side B s margin closest to the binding Likewise the sides margins farthest from the binding will be the same Binding is available only in Common Margin Emulation Margin Sets the paper margins for emulation print page Top Margin Sets the top margin Left Margin Sets the left margin Item Description Item Description Auto Tray Switch ...

Page 222: ...omatically clear the message and continue printing After 0 sec This option allows you to continue printing when the paper size you have set is mismatched with the paper in the tray Off If a paper mismatch occurs the machine waits until you insert the correct paper Tray Protection Decides to use or not use the Auto tray switch feature If you set tray 1 to On for example then tray 1 is excluded duri...

Page 223: ... Prints supplies information page Usage Counter Prints a usage page The usage page contains the total number of pages printed Account This is only available when Job Accounting is enabled from the SyncThru Web Admin Service You can print a report of printout counts for each user Fax Received Prints information on the faxes you have recently received Fax Sent Prints information on the faxes you hav...

Page 224: ...s to be set If you are not sure leave as is or consult the network administrator TCP IP IPv6 Selects this option to use the network environment through IPv6 see IPv6 configuration on page 168 Ethernet Configure the network transmission speed or port Turn the power off and on after you change this option Ethernet Port You can set whether to use Ethernet on or off Turn the power off and on after you...

Page 225: ...P so there would not be a time difference when exchanging data UPnP SSDP You can set UPnP protocol mDNS You can set mDNS Multicast Domain Name System settings SetIP You can set whether to use SyncThru Web Service or not SLP You can configure SLP Service Location Protocol settings This protocol allows host applications to find services in a local area network without prior configuration Turn the po...

Page 226: ...000 To change the menu options Select Setup Admin Setup Next on the touch screen Option Description Phone Book Adds views prints or deletes the phone book list You also can create a group Email Adds views prints or deletes the email list You also can create a group Print Prints the address book Delete All Deletes all the current address book Item Description User Access Control You can control use...

Page 227: ...e 6 times alternate 0x00 and 0xff are used to overwrite the disk and in the 7th time the disk is written with 0xAA DoD5220 28 M Select to overwrite the memory 3 times When overwriting three times patterns 0x35 0xCA 0x97 are used to overwrite the disk s content This method of overwriting the disk is specified by US DoD Australian ACSI33 Select to overwrite the memory 5 times When overwriting 5 time...

Page 228: ...e Menu overview on page 31 Some menus may not appear in the display depending on options or models Touch Job Status and select the menu item you want on the touch screen Item Description Current Job Displays the list of jobs in progress and pending Complete Job Displays the list of completed jobs ...

Page 229: ...ns or models To change the menu options Touch Eco and select the menu item you want on the touch screen Item Description Eco On or Eco Off Select eco mode and change on off or on forced option Settings Sets eco related settings and change default settings Default Mode Select this to turn on or off the default mode Feature Configuration Select the Default mode or Custom mode ...

Page 230: ...USB and select the menu item you want on the touch screen Item Description Print From Views the file list from the file navigation Select a file to print Scan to USB Sets scan destination to a USB You scan the originals and save the scanned image to a USB device File Manage Views the file list from the file navigation Select a file to delete You can format the USB device Show Space Shows the remai...

Page 231: ...ions or models Touch Document Box Next and select the menu item you want on the touch screen Option Description System Boxes Stores the printing data or prints the secure page Stored Print Prints out the stored data without entering password Secured Print Prints out the stored data with entering password Shared Folder Show the shared folders on your network and save your jobs there ...

Page 232: ...the menu options Touch Setup Machine Setup Next Default Setting Scan to Cloud Default on the touch screen Or touch Scan to Cloud select the menu item you want Next on the touch screen Item Description Google Drive Sets scan destination to Google Drive or Dropbox for cloud service You scan the originals and send the scanned image to Google Drive or Dropbox see Scanning with cloud service on page 26...

Page 233: ...234 Storing email address 235 Entering various characters 237 Setting up the fax address book 239 Registering authorized users 242 Printing features 243 Scan features 259 Fax features 269 Using shared folder features 277 Using optional device features 278 The procedures in this chapter are mainly based on Windows 7 ...

Page 234: ...er program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 292 If your machine is connected to the network you can set the altitude via SyncThru Web Service see Using SyncThru Web Service on page 285 You can also set the altitude in the Initial Setup option on the machine s display see Machine s basic settings ...

Page 235: ...ess the SyncThru Web Service see Using SyncThru Web Service on page 285 2 Click Login on the upper right of the SyncThru Web Service website 3 Type in the ID and Password then click Login We recommend you to change the default password for security reasons ID admin Password sec00000 4 Click Address Book Individual Add 5 Select the Speed No and enter e mail address and fax number If you need to set...

Page 236: ... the touch screen 2 Search through the entire memory in index numerical order and select the name and address you want Searching with a particular first letter 1 Select Setup Machine Setup Next Address Book Email View Lists Individual or Group on the touch screen 2 Select Options Search and enter the first few letters of the name you want 3 Touch the arrows until the name and number you want appea...

Page 237: ...ime you press 6 the display shows a different letter M N O m n o and finally 6 You can enter a space by pressing 1 twice To delete the last digit or character press the arrows button Special character sets may differ from your machine depending on its options or the models Some of the follow key values may not appear depending on the job you are doing Key Assigned Numbers Letters or Symbols 1 1 2 ...

Page 238: ...a the keyboard pops up on the screen The keyboard initially shows lowercase letters 3 2 1 7 6 5 4 9 8 No Key Description 1 Moves the cursor between characters in the input area 2 Toggles between lowercase keys and uppercase keys 3 Returns to the upper menu 4 Deletes character in the input area 5 Deletes all characters in the input area 6 Switches from the alphanumeric keyboard to the numbers or sp...

Page 239: ...previous screen 3 Press Stop button or home icon to return to ready mode 6 Using speed dial numbers When you are prompted to enter a destination number while sending a fax enter the speed dial number at which you stored the number you want 1 Select Fax Speed Dial Send or Group Dial Send Next on the touch screen 2 Select the number you want 3 Touch Send 7 Editing speed dial numbers 1 Select Setup M...

Page 240: ...lect Setup Machine Setup Next Address Book Phone Book View List Group on the touch screen 2 Select the group dial number you want to edit 3 Select Name and edit the group name using the keyboard 4 Select Group Members and add or delete the group number using the Phone Book 5 Press Stop button or home icon to return to ready mode 10 Printing address book You can check your Address Book settings by ...

Page 241: ...h the number 1 Select Setup Machine Setup Next Address Book Phone Book View Lists Group Menu Search on the touch screen 2 Enter the name number or letter you want to search and press OK from the keyboard on the touch screen OR Press the name and number or the keypad button labeled with the letter you want to search For example if you want to find the name MOBILE press the 6 button which is labeled...

Page 242: ... 3 Type in the ID and Password then click Login We recommend you to change the default password for security reasons ID admin Password sec00000 4 Click Security User Access Control Authentication 5 Select Basic Authentication in the Authentication Mode and select Local Authentication in the AA Method and click 6 Click Apply 7 Click OK in the confirmation pop up window 8 Click User Profile Add 9 En...

Page 243: ...2003 Server 2008 Vista select Printing Preferences For Windows 7 8 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Click OK If you want to change the settings for each print job change it in Printing Preferences 13 Setting your machine as...

Page 244: ... job does not print because the printer is out of memory You can install the printer driver and software when you insert the software CD into your CD ROM drive For Windows select the printer XPS driver in the Select Software to Install window Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Print 3 Type in the...

Page 245: ...w may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help menu or click the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 55 Item Description Multiple Pages per Side Selects the number of pages to print on ...

Page 246: ... or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size option under the Paper tab to see what paper sizes are available If you select an unavailable paper size this option can be automatically canceled Select only available paper paper without or mark Double sided Printing Double sided Printing Manual a Print on both sides of a...

Page 247: ...rs Reverse Double Sided Printing Check this option to reverse the print order when duplex printing This option is not available when you use Double sided Printing Manual Paper Options Changes the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the document Watermark The watermark option allows you to print text over an ...

Page 248: ...elect Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to delete from the Current Watermarks list and click Delete d Click OK or Print until you exit the Print window Overlaya This option is available only when you use the PCL SPL printer driver see Software on page 8 An overlay is text and or images stored in the computer hard disk drive HD...

Page 249: ...ou want to use If you have stored the overlay file you want to use in an external source you can also load the file when you access the Open window After you select the file click Open The file appears in the Overlay List box and is available for printing Select the overlay from the Overlay List box d If necessary check Confirm Page Overlay When Printing box If this box is checked a message window...

Page 250: ...onfidential documents You need to enter a password to print Store Select this setting to save a document in the mass storage device without printing Store and Print This mode is used when printing and storing document at the same time Spool This option can be useful when handling large amounts of data If you select this setting the printer spools the document into the mass storage device and then ...

Page 251: ... and click on any option you want to know about Administrators can enable job accounting and configure permissions in the control panel or SyncThru Web Service Job Encryption Encrypts printing data first and transmits it to the machine This feature protects the printing information even though the data is snatched on a network Job Encryption feature is enabled only when the mass storage device is ...

Page 252: ...eactivate the printing restriction feature and retry printing You cannot print PDF files that are restricted by a password Deactivate the password feature and retry printing Whether or not a PDF file can be printed using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions you must ope...

Page 253: ...ument to print 2 Open the File menu and click Page Setup Document Setup in some applications 3 Choose your paper size orientation scaling other options and make sure that your machine is selected Click OK 4 Open the File menu and click Print 5 Choose the number of copies and indicate which pages to print 6 Click Print Changing printer settings You can use advanced printing features when using your...

Page 254: ...ture on page 10 Before printing in the duplex mode decide on which edge you will be binding your finished document The binding options are as follows Long Edge Binding This option is the conventional layout used in book binding Short Edge Binding This option is the type often used with calendars 1 From your Mac application select Print from the File menu 2 Select Layout from the drop down list und...

Page 255: ... Common UNIX Printing System CUPS You can print on your machine from any such application 1 Open the document to print 2 Open the File menu and click Page Setup Print Setup for some applications 3 Choose your paper size orientation and make sure that your machine is selected Click Apply 4 Open the File menu and click Print 5 Select your machine to print 6 Choose the number of copies and indicate w...

Page 256: ...nfig printer command in Terminal program 2 Select your printer and double click it 3 Change default printing options or connection type 4 Click Apply button 18 Unix printing Some features may not be available depending on models or options It means that the features are not supported see Features by model on page 8 Proceeding the print job After installing the printer choose any of the image text ...

Page 257: ...on Select the direction in which information is printed on a page Duplex Print on both sides of paper to save paper Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Multiple pages Print several pages on one side of the paper Page Border Choose any of the border styles e g Single l...

Page 258: ...eatures 258 4 Special Features Printer Specific Settings tab Select various options in the JCL and General frames to customize various settings These options are specific to the printer and depend on the PPD file ...

Page 259: ...stored in the connected computers My Documents folder see Basic Scanning on page 62 TWAIN TWAIN is one of the preset imaging applications Scanning an image launches the selected application enabling you to control the scanning process This feature can be used via the local connection or the network connection see Scanning from image editing program on page 265 Samsung Easy Document Creator You can...

Page 260: ...ttings related to image altering 5 Select Save OK 21 Scanning from network connected machine This feature is not available for the machine that does not support the network interface see Features by model on page 8 Make sure the printer driver is installed on your computer using the software CD since the printer driver includes the scan program see Installing the driver locally on page 27 1 Place ...

Page 261: ...ication you are using 22 Scanning to email This feature may not be available depending on model or optional goods see Features by model on page 8 Setting up an email account 1 Access the SyncThru Web Service see Using SyncThru Web Service on page 285 2 Select Settings Network Settings and Outgoing Mail Server SMTP 3 Enter the IP address in dotted decimal notation or as a host name 4 Enter the serv...

Page 262: ...ch screen 6 Touch Options select the option you want using arrows Start button on the touch screen 7 The machine begins scanning and then sends the email 23 Scanning to FTP SMB server This feature may not be available depending on model or optional goods see Features by model on page 8 Setting up an FTP SMB server 1 Access the SyncThru Web Service see Using SyncThru Web Service on page 285 2 Selec...

Page 263: ...en 5 The machine begins scanning and then sends the scanned image to the specified server 24 Scanning to WSD Scans the originals and saves the scanned data on a connected computer if the computer supports the WSD Web Service for Device feature To use the WSD feature you need to install the WSD printer driver on your computer For Windows 7 you can install the WSD driver by Control Panel Devices and...

Page 264: ...originals on page 49 3 Select Scan WSD Next and select the scan destination you want on the touch screen If you see Not Available message check the port connection Or check the printer driver for WSD is correctly installed 4 Touch Start on the touch screen 25 Scanning with cloud service You should be registered to a Google Drive or Dropbox account to use this function Logging into Google Drive or ...

Page 265: ...otoshop if the software is TWAIN compliant Follow the steps below to scan with TWAIN compliant software 1 Make sure that the machine is connected to your computer and powered on 2 Place a single document face down on the document glass or load the documents face up into the document feeder see Loading originals on page 49 3 Open an application such as Adobe Photoshop 4 Click File Import and select...

Page 266: ... epub format Available for Windows OS users only WindowsXP or higherandInternetExplorer 6 0orhigheristheminimum requirement for Samsung Easy Document Creator Samsung Easy Document Creator is installed automatically when you install the machine software see Using Samsung Easy Document Creator on page 289 1 Place a single document face down on the document glass or load the documents face up into th...

Page 267: ...em continues refer to the Image Capture s help 4 Select the option you want 5 Scan and save your scanned image If scanning does not operate in Image Capture update Mac OS to the latest version Scanning from network connected machine Network or wireless model only see Features by model on page 8 1 Make sure that your machine is connected to a network 2 Place a single document face down on the docum...

Page 268: ...nt software Open the Applications folder Samsung folder Samsung Scan Assistant 30 Linux scanning 1 Make sure that the machine is connected to your computer and powered on 2 Launch a scan application such as xsane or simple scan If it s not installed please install it manually to use scan features For example you may use yum install xsane for rpm package systems and apt get install xsane for deb pa...

Page 269: ... completed Select Setup Machine Setup Next Fax Setup Fax Confirmation on the touch screen 32 Sending a fax in the computer Thisfeature may notbe available depending on model oroptionalgoods see Features by model on page 8 You can send a fax from your computer without going to the machine To send a fax from your computer the Samsung Network PC Fax program must be installed This program will be inst...

Page 270: ...uch Next to go to the Delayed Time Set screen 5 Enter the time Next select Direct Input or Fax List and enter the fax number using number keypad on the touch screen If you set a time earlier than the current time the fax will be sent at that time on the following day 6 The original is scanned into memory before transmission The machine returns to ready mode The display reminds you that you are in ...

Page 271: ...lable depending on model or optional goods see Variety feature on page 10 3 Turn this option On and then enter the forward number 4 Press Stop button or home icon to return to ready mode Subsequent sent faxes will be forwarded to the specified fax machine 35 Forwarding a received fax You can set the machine to forward the received or sent fax to other destination by a fax an email or a server If y...

Page 272: ...annot detect the original on the DADF it automatically changes the option to 1 Sided 3 Touch back to go back to the previous screen 37 Receiving a fax in the computer Thisfeature may notbe available depending on model oroptionalgoods see Features by model on page 8 To use this feature set the option on the control panel Select Setup Machine Setup Next Fax Setup Receive Forward Forward to PC Forwar...

Page 273: ...nses a fax tone on the line the machine automatically switches to Fax mode to receive the fax To use the Ans Fax mode attach an answering machine to the EXT socket on the back of your machine DRPD You can receive a call using the Distinctive Ring Pattern Detection DRPD feature Distinctive Ring is a telephone company service which enables an user to use a single telephone line to answer several dif...

Page 274: ...one connected to the EXT socket you can receive a fax from someone you are talking to on the extension telephone without going to the fax machine When you receive a call on the extension phone and hear fax tones press the keys 9 on the extension phone The machine receives the fax 9 is the remote receive code preset at the factory The first and the last asterisks are fixed but you can change the mi...

Page 275: ... sure the call is forwarded to the extension telephone or answering machine plugged into the EXT socket 43 Receiving in secure receiving mode This feature may not be available depending on model or optional goods see Features by model on page 8 You may need to prevent your received faxes from being accessed by unauthorized people Turn on secure receiving mode then all incoming faxes go into memory...

Page 276: ... Short Edge Prints pages to be read by flipping like a note pad 3 Touch back to go back to the previous screen 45 Receiving faxes in memory Since your machine is a multi tasking device it can receive faxes while you are making copies or printing If you receive a fax while you are copying or printing your machine stores incoming faxes in its memory Then as soon as you finish copying or printing the...

Page 277: ...an set the ID and password to restrict the user s access and also set the maximum number of simultaneous users 46 Creating a shared folder 1 Open the Windows Explore window from the computer 2 Enter the printer s ip address example 169 254 133 42 in the address field and press the Enter key or click Go 3 Create a new folder under nfsroot directory 47 Using the shared folder You can use the shared ...

Page 278: ...printing a private job in the Print window Check the mass storage or RAM disk option in Device Options then you can select the various features from Print Mode see Setting Device Options on page 86 1 Open the document you want to print 2 Select Print from the File menu The Print window appears 3 Select your printer driver from the Select Printer list 4 Click Properties or Preferences 5 Click the e...

Page 279: ...ine Accessing management tools 280 Easy Capture Manager 281 Samsung Easy Color Manager 282 Samsung AnyWeb Print 283 Easy Eco Driver 284 Using SyncThru Web Service 285 Using Samsung Easy Document Creator 289 Using Samsung Easy Printer Manager 290 Using Samsung Printer Status 293 Using Samsung Printer Experience 295 ...

Page 280: ...indows 8 from the Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start menu Programs or All Programs For Windows 8 after installing the driver for some management tools you can access them directly...

Page 281: ...ows OS users only This feature may not be available depending on model or optional goods see Software on page 8 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key Now you can easily print your captured screen as captured or edited ...

Page 282: ... You can also use the Samsung Easy Color Manager to create a personalized color profile This color profile can be added to the printer driver as a color option or you can replace the default color profile by transmitting the new color profile to the machine Available for Windows and Mac OS users only This feature may not be available depending on model or optional goods see Software on page 8 Down...

Page 283: ...ing on model or optional goods see Software on page 8 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 284: ...ings as a preset How to use 1 Open a document to print 2 Open printing preference window see Opening printing preferences on page 54 3 From the Favorites tab select Eco Printing Preview 4 Click OK Print in the window A preview window appears 5 Select the options you want to apply to the document You can see the preview of the applied features 6 Click Print If you want to run Easy Eco Driver every ...

Page 285: ... in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the SyncThru Web Service website 2 Type in the ID and Password then click Login We recommend you to change the default password for security reasons ID admin Password sec00000 2 SyncT...

Page 286: ...ing 802 1x and Authentication servers User Access Control Classifies users into several groups according to each user s role Each user s authorization authentication and accounting will be controlled by the group s role definition System Log The System Log contains settings related to logs of device events Log Configuration The Log Configuration section contains settings related to saving logs Log...

Page 287: ...r such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Settings tab select Machine Settings E mail Notification If you have not configured outgoing server environment go to Settings Network Settings Outgoing Mail Server SMTP to configure network environmen...

Page 288: ...options or models If so it is not applicable to your machine 1 Start a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number location and...

Page 289: ...r provides features below Image Scanning Use for scanning single or multiple pictures Document Scanning Use for scanning documents with text or text and images Text Converting Use for scanning documents that need to be saved in an editable text format Book Scanning Use for scanning books with the flatbed scanner SNS Upload Provides an easy and quick way to upload scanned image or existing images t...

Page 290: ...chine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 5 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager Samsung Easy Pr...

Page 291: ...sary section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advanced settings user interface see Advanced settings user interface overview on page 291 4 Quick links Displays Quick links to machine specific functions This section a...

Page 292: ...to PC Settings This menu includes settings related to the basic fax functionality of the selected device Disable If Disable is On incoming faxes will not be received on this device Enable Fax Receiving from Device Enables faxing on the device and allows more options to be set Alert Settings Windows only This menu includes settings related to error alerting Printer Alert Provides settings related t...

Page 293: ...ed automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error might occur in the future For e...

Page 294: ...upplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroccurs Youcandirectly open the troubleshooting section in the user s guide 5 Close Close the window ...

Page 295: ...om the Windows Store if the machine is connected to a computer with an Internet connection 8 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on the model you are using 1 Printe...

Page 296: ...rror occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings su...

Page 297: ...nter you want to delete 4 Click Yes You can see that the deleted printer is removed from the screen 10 Printing from Windows 8 This section explains common printing tasks from the Start screen Basic printing 1 Open the document to print 2 From the Charms select Devices 3 Select your printer from the list 4 Select the printer settings such as the number of copies and orientation 5 Click the Print b...

Page 298: ...ssing Stop Clear button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select your printer from the list 4 Click More settings Basic tab Basic This option allows you to choose the basic printing settings such as copi...

Page 299: ...t the various ways to layout your documents Security tab Some features may not be available depending on the model or options If this tab is not shown or disabled it means that these features are not supported Job Accounting This option allows you to print with the given permission Confidential Printing This option is used for printing confidential documents You need to enter a password to print u...

Page 300: ...ick scanning 1 Place a single document face down on the document glass or load the documents face up into the document feeder 2 Click the Samsung Printer Experience tile on the Start screen 3 Click Scan 4 Set up the scanning parameters such as image type document size and resolution 5 Click Prescan to check the image 6 Adjust the prescanned image with scanning operation functions such as rotate an...

Page 301: ...roblems 303 Printing problems 304 Printing quality problems 308 Copying problems 316 Scanning problems 317 Faxing problems 319 Operating system problems 321 For errors that occur during the wireless software installation and settings refer to the troubleshooting section in the wireless setting chapter see Troubleshooting for wireless network on page 186 ...

Page 302: ...ons from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on specia...

Page 303: ...ems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first If the machine has a Power Wake Up button on the control press it Disconnect the machine s cable and reconnect it ...

Page 304: ...nstall the toner cartridge see Replacing the toner cartridge on page 81 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 81 If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page...

Page 305: ...inting preferences on page 54 Select the correct paper source See the printer driver help screen see Using help on page 55 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page orientation setting may be incorrect Change the page orientation in your application see Opening printing pre...

Page 306: ...the board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file and the Acrobat products Printing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file...

Page 307: ... paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 54 The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thin see Opening printing preferences on page 54 Condition Possible cause Suggested solutions ...

Page 308: ...oner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 92 The surface of the LSU part inside the machine may be dirty Clean the inside of your machine see Cleaning the ma...

Page 309: ... some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening printing preferences on page 54 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper falls t...

Page 310: ...oblem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge on page 81 ...

Page 311: ...pping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 54 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing preferences on page 54 Ensure the correct paper type ...

Page 312: ...properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested solutions A a B b C A a B b C A ...

Page 313: ... are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 92 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one see Replacing the toner cartridge on page 81 The machine may require repairing Contact a service ...

Page 314: ...eas within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the t...

Page 315: ...Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 54 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ...

Page 316: ...in the document feeder If these steps do not correct the problem contact a service representative Image rubs off the copy easily Replace the paper in the tray with paper from a new package In high humidity areas do not leave paper in the machine for extended periods of time Frequent copy paper jams occur Fan the paper then turn it over in the tray Replace the paper in the tray with a fresh supply ...

Page 317: ...ter cable with a known good cable If necessary replace the printer cable Check that the scanner is configured correctly Check scan setting in the application you want to use to make certain that the scanner job is being sent to the correct port for example USB001 The unit scans very slowly Check if the machine is printing received data If so scan the document after the received data has been print...

Page 318: ... a copying or printing job in progress Try your job again when that job is finished The selected port is currently being used Restart your computer and try again The machine printer cable may be improperly connected or the power may be off The scanner driver is not installed or the operating environment is not set up properly Ensure that the machine is properly connected and the power is on then r...

Page 319: ...k or thin Make sure that the document feeder is firmly closed The document feeder rubber pad may need to be replaced Contact a service representative see Available maintenance parts on page 76 Faxes are not received automatically The receiving mode should be set to fax see Changing the receive modes on page 273 Make sure that there is paper in the tray see Print media specifications on page 125 Ch...

Page 320: ...paper or cannot answer incoming calls Speak with the other machine operator and ask them to solve the problem on their side Faxes do not store in memory There may not be enough memory space to store the fax If the display indicating the memory status shows delete any faxes you no longer need from the memory and then try to store the fax again Call for service Blank areas appear at the bottom of ea...

Page 321: ... Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Samsung Printer Experience is not shown when you click more settings Samsung Printer Experience is not installed Download ...

Page 322: ... may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat ...

Page 323: ...PS filter pdftops Update cups filters package to version 1 0 18 to fix the problem pdftops is a part of cups filters package Unchecking the collate option in the Print Dialog does not work For some distributions GNOME Print Dialog has an issue handling the collate option As workaround set the default value of collate option to False using the system s printing utility execute system config printer...

Page 324: ...int job was too complex You might need to reduce the complexity of the page or install more memory A PostScript error page prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the software application expected a setup or PostScript header file to be sent to the machine The optional tray is not selected in the driver The printer driver has...

Page 325: ...g com support BAHRAIN 8000 4726 www samsung com ae support English www samsung com ae_ar support Arabic BELARUS 810 800 500 55 500 www samsung com support BANGLADESH 09612300300 non toll free www samsung com in support BELGIUM 02 201 24 18 www samsung com be support Dutch www samsung com be_fr support French BOLIVIA 800 10 7260 www samsung com cl support BOSNIA 051 133 1999 www samsung com support...

Page 326: ...com latin_en support English CROATIA 062 726 786 www samsung com hr support Cote D Ivoire 8000 0077 www samsung com africa_fr support Country Region Customer Care Center WebSite CYPRUS 8009 4000 only from landline toll free www samsung com gr support CZECH 800 SAMSUNG 800 726786 www samsung com cz support DENMARK 70 70 19 70 www samsung com dk support DOMINICA 1 800 751 2676 www samsung com latin ...

Page 327: ...nruf www samsung com de support GEORGIA 8 800 555 555 www samsung com support Country Region Customer Care Center WebSite GHANA 0800 10077 0302 200077 www samsung com africa_en support GREECE 80111 SAMSUNG 80111 726 7864 only from land line 30 210 6897691 from mobile and land line www samsung com gr support GUATEMALA 1 800 299 0013 1 800 299 0033 www samsung com latin support Spanish www samsung c...

Page 328: ... www samsung com levant support English KAZAKHSTAN 8 10 800 500 55 500 GSM 7799 VIP care 7700 www samsung com support KENYA 0800 545 545 www samsung com support Country Region Customer Care Center WebSite KUWAIT 183 2255 183 CALL www samsung com ae support English www samsung com ae_ar support Arabic KYRGYZSTAN 00 800 500 55 500 www samsung com kz_ru support LATVIA 8000 7267 www samsung com lv sup...

Page 329: ...77267 www samsung com latin support Spanish www samsung com latin_en support English NORWAY 815 56 480 www samsung com no support Country Region Customer Care Center WebSite OMAN 800 SAMSUNG 726 7864 www samsung com ae support English www samsung com ae_ar support Arabic PAKISTAN 0800 Samsung 72678 www samsung com pk support PANAMA 800 7267 800 0101 www samsung com latin support Spanish www samsun...

Page 330: ... www samsung com latin support Spanish www samsung com latin_en support English Country Region Customer Care Center WebSite QATAR 800 2255 800 CALL www samsung com ae support English www samsung com ae_ar support Arabic RWANDA 9999 www samsung com support ROMANIA 08008 SAMSUNG 08008 726 7864 TOLL FREE No www samsung com ro support RUSSIA 8 800 555 55 55 www samsung com ru support SAUDI ARABIA 9200...

Page 331: ...252273 www samsung com levant support English TADJIKISTAN 8 10 800 500 55 500 www samsung com support Country Region Customer Care Center WebSite TAIWAN 0800 32 9999 www samsung com tw support TANZANIA 0685 88 99 00 www samsung com support THAILAND 0 2689 3232 1800 29 3232 www samsung com th support TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com latin support Spanish www samsung com latin_...

Page 332: ...800 502 000 www samsung com ua support Ukrainian www samsung com ua_ru support Russian URUGUAY 000 405 437 33 www samsung com latin support Spanish www samsung com latin_en support English UZBEKISTAN 8 10 800 500 55 500 www samsung com support VENEZUELA 0 800 SAMSUNG 726 7864 www samsung com ve support VIETNAM 1800 588 889 www samsung com vn support Country Region Customer Care Center WebSite ZAMB...

Page 333: ...orks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now depreca...

Page 334: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 335: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 336: ... control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a ...

Page 337: ...rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end ...

Page 338: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 339: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 340: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 341: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Page 342: ... address and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report ca...

Page 343: ...t USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents t...

Page 344: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 345: ... reducing or enlarging copies 60 D default settings tray setting 47 device options 86 direct printing utility 252 document box 231 general setup 231 driver installation Unix 165 E easy document creator 289 e book conversion 289 Eco 229 eco printing 56 email address 235 searching 236 235 entering character 237 error message 117 F favorites settings for printing 55 fax canceling a reserved fax job 2...

Page 346: ... for network connected 165 153 154 printer properties 256 255 scanning 268 131 using SetIP 159 linux scanning 268 loading paper in multi purpose tray 41 39 special media 43 loading originals 49 M Mac common Mac problems 322 driver installation for network connected 164 151 152 printing 253 scanning 267 130 using SetIP 158 mac scanning 267 machine information 204 209 212 222 machine setup 217 machi...

Page 347: ...pport 125 photo paper 46 setting the paper size 47 43 transparency 45 print menu 202 printer preferences Linux 256 printer status general information 293 printing changing the default print settings 243 Linux 255 Mac 253 multiple pages on one sheet of paper Mac 253 printing a document Windows 52 Mac 254 244 setting as a default machine 243 245 UNIX 256 69 using direct printing utility 252 printing...

Page 348: ...oring 235 supplies available supplies 74 estimated toner cartridge life 78 monitoring the supplies life 90 ordering 74 replacing toner cartridge 81 SyncThru Web Service general information 285 SyncThru Web Service 285 T toner cartridge estimated life 78 handling instructions 77 non Samsung and refilled 77 redistributing toner 79 81 storing 77 touch screen keyboard 238 tray adjusting the width and ...

Page 349: ...ark create 248 delete 248 edit 248 Windows common Windows problems 321 driver installation for network connected 160 27 29 system requirements 129 using SetIP 157 181 wireless Infrastructure mode 171 USB cable 176 WPS disconnecting 175 PBC mode 174 wireless LED 25 wireless network network cable 181 ...

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