Troubleshooting
_ 51
Paper feeding problems
Condition
Suggested solutions
Paper jams during
printing.
Clear the paper jam. (See "Clearing paper jams"
on page 48.)
Paper sticks
together.
•
Check the maximum paper capacity of the
tray. (See "Print media specifications" on
page 61.)
•
Make sure that you are using the correct type
of paper. (See "Print media specifications" on
page 61.)
•
Remove paper from the tray and flex or fan
the paper.
•
Humid conditions may cause some paper to
stick together, replace with a new stack.
Multiple sheets of
paper do not feed.
Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
Paper does not feed
into the machine.
•
Remove any obstructions from inside the
machine.
•
Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
•
There is too much paper in the tray. Remove
excess paper from the tray.
•
The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Print media specifications" on
page 61.)
The paper keeps
jamming.
•
There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the manual feeder.
•
An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Print media
specifications" on page 61.)
•
There may be debris inside the machine.
Open the top cover and remove any debris.
Transparencies stick
together in the paper
exit.
Use only transparencies specifically designed
for laser printers. Remove each transparency as
it exits from the machine.
Envelopes skew or
fail to feed correctly.
Ensure that the paper guides are against both
sides of the envelopes.
Printing problems
Condition
Possible cause
Suggested solutions
The machine
does not print.
The machine is
not receiving
power.
Check the power cord
connections.
The machine is
not selected as
the default
machine.
Select your machine as your
default machine in your Windows.
Check the machine for the following:
•
The top cover is not closed. Close the top cover.
•
Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 48.)
•
No paper is loaded. Load paper. (See "Loading
paper in the tray" on page 28.)
•
The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact a service
representative.
The connection
cable between
the computer and
the machine is
not connected
properly.
Disconnect the machine cable and
reconnect it.
The connection
cable between
the computer and
the machine is
defective.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different machine
cable.
The port setting
is incorrect.
Check the Windows printer
settings to make sure that the print
job is sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
The machine
may be
configured
incorrectly.
Check the
Printing Preferences
to ensure that all of the print
settings are correct. (See
"Opening printing preferences" on
page 33.)
The printer driver
may be
incorrectly
installed.
Repair the machine software (See
"Installing USB connected
machine’s driver" on page 22).
The machine is
malfunctioning.
•
Check the LEDs on the control
panel to see if the machine is
indicating a system error. If the
error cannot be cleared, contact
a service representative.
•
Checking an error message is
also possible from the Printer
Status or the Smart Panel on
your computer.
