A
Troubleshooting
Before requesting service, please check the following.
Symptom
Check
Remedy
The unit will not turn on.
•
Is the power adapter plugged into
the outlet?
•
Connect the power adaptor to the
outlet.
A function does not work when
the button is pressed.
•
Is there static electricity in the air?
•
Disconnect the power plug and
connect it again.
Sound is not produced.
•
Is the Mute function on?
•
Is the volume set to minimum?
•
Connect it correctly.
•
Press the
Mute
button to
cancel the mute function.
•
Adjust the volume.
The TV SoundConnect (TV pairing)
failed.
•
Does your TV support TV
SoundConnect?
•
Is your TV firmware the latest
version?
•
Does an error occur when
connecting?
•
TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
•
Press and hold the
TV SoundConnect
button to the connection.
•
Update your TV with the latest
firmware.
•
Contact the Samsung Call Center.
•
Press and hold the
TV SoundConnect
button for more than 5 seconds to reset TV
SoundConnect and connect a new TV.
HUB doesn't work properly
•
Is the HUB plugged in?
•
Is the LAN cable connected to
the wireless router and the HUB
properly?
•
When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
•
Plug in the HUB.
•
Connect the LAN cable to the
ETHERNET SWITCH
on the back
of the HUB and to your wireless
router.
•
Reset the HUB (see page 62).
•
If you experience troubles with
connecting the HUB and M5, try
relocating the M5 so that the M5
is closer to the wireless router or
HUB.
Appendix
63
4444