4. Troubleshooting
4.7.2. Error Code and Troubleshooting
Error in machine can be checked through “Event Log Information” report.
Error Code
Error Message
Troubleshooting
11-2T11
Tray 1 paper mismatch
P.4–33
11-2T71
Manual Paper Mismatch
P.4–33
A1-1110
Main Motor Failure: #A1-1110. Turn off then on. Call for service if
the problem persists
P.4–34
C1-1110
Prepare new toner cartridge
P.4–35
C1-1150
Replace with new toner cartridge.
P.4–35
C1-1411
Toner cartridge is not installed. Install the cartridge
P.4–35
C1-1511
You are using a non-genuine cartridge now. It might cause
malfunctioning or breakdown of this printer
P.4–36
C1-1512
Toner cartridge is not compatible. Check the user guide
P.4–36
C1-1711
Toner Cartridge Failure: #C1-1711. Call for service
P.4–36
C1-1712
Toner Cartridge Failure: #C1-1712. Call for service
P.4–36
C3-1110
Prepare new imaging unit
P.4–37
C3-1140
End of life, Replace with new imaging unit
P.4–37
C3-1150
Replace with new imaging unit
P.4–37
C3-1170
End of life. Replace with new imaging unit
P.4–37
C3-1411
Imaging unit is not installed. Install the unit
P.4–37
C3-1512
Imaging unit is not compatible. Check the user guide
P.4–37
M1-1110
Paper jam in tray 1. Please remove the paper
P.4–38
M1-1710
Paper jam in manual feeder. Please remove the paper
P.4–38
M1-5112
Paper is empty in tray 1. Load paper
P.4–39
M1-5113
Paper is empty in tray 1. Load paper
P.4–39
M1-5120
Paper is empty in all tray. Load paper
P.4–39
M1-5612
Paper is empty in MP tray. Load paper
P.4–39
M1-5712
Paper is empty in manual feeder. Load paper
P.4–39
M2-1110
Paper jam inside of machine. Please remove the paper
P.4–40
M2-2110
Paper jam at the top of duplex path. Please remove the paper
P.4–41
M2-2310
Paper jam at the bottom of duplex path. Please remove the paper
P.4–41
M3-1110
Paper jam in exit area. Please remove the paper
P.4–41
M3-1112
Paper jam inside of machine. Please remove the paper
P.4–41
M3-2130
Paper in output bin is full. Remove printed paper
P.4–42
S1-3212
Video Failure: #S1-3212. Please turn off then on. Call for service if
the problem persists
P.4–43
S2-4110
Door is open. Close it.
P.4–43
S6-3123
This IP address conflicts with that of other system. Check it
P.4–44
S6-3210
Network Failure: #S6-3210. Turn off then on. Call for service if the
problem persists
P.4–44
U1-2132
Fuser Unit Failure: #U1-2132. Turn off then on. Call for service if
the problem persists
P.4–45
4-24
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