Samsung M3015 Series Service Manual Download Page 87

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4. Troubleshooting

4.7. Troubleshooting

4.7.1. Procedure of checking the symptoms

Before attempting to repair the printer first obtain a detailed description of the problem from the customer.

Power On

Red LED on /
Error message
is displayed.

OPE LED

Green OK?

Print (test page)

Printing

quality is

nomal?

Refer to "Solution

of Image Problem"

See the troubleshooting
for error code

END

- No Power

- Power Module error

- Main PBA

OPE LED

ON?

4-23

Summary of Contents for M3015 Series

Page 1: ...00 SERVICEMANUAL Mono Laser Printer Contents 1 Precautions 2 Product Specifications and Description 3 Disassembly and Reassembly 4 Troubleshooting 5 System Diagrams 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ...Printer Specification 2 2 2 1 2 2 Controller and Software 2 3 2 1 2 3 Paper Handling 2 4 2 1 2 4 Reliability and Service 2 5 2 1 2 5 Environment 2 5 2 1 2 6 Supplies 2 6 2 1 2 7 Maintenance parts 2 6 2 1 2 8 Options 2 7 2 2 System Overview 2 8 2 2 1 Front View 2 8 2 2 2 Rear View 2 9 2 2 3 Paper Path 2 10 2 2 4 System Layout 2 11 2 2 4 1 Feeding Part 2 12 2 2 4 2 Transfer Roller 2 14 2 2 4 3 Drive...

Page 3: ... 3 1 2 Precautions when handling PBA 3 1 3 1 3 Releasing Plastic Latches 3 2 3 2 Replacing Preventive Maintenance Parts 3 3 3 2 1 Fuser Unit 3 3 3 2 2 Pick up and Forward Roller Assy 3 5 3 2 3 Separation Roller 3 6 3 3 Replacing the main SVC part 3 7 3 3 1 Side Cover 3 7 3 3 2 Rear Cover 3 8 3 3 3 Front Cover 3 9 3 3 4 Top Cover 3 10 3 3 5 Main Board 3 10 3 3 6 SMPS Board 3 11 3 3 7 HVPS Board 3 1...

Page 4: ...4 17 4 5 2 Samsung Easy Printer Manager 4 19 4 6 EDC program 4 21 4 7 Troubleshooting 4 23 4 7 1 Procedure of checking the symptoms 4 23 4 7 2 Error Code and Troubleshooting 4 24 4 7 3 Image quality problem 4 40 5 System Diagrams 5 1 5 1 Block Diagram 5 1 5 2 Connection Diagram 5 2 6 Reference Information 6 1 6 1 Tool for Troubleshooting 6 1 6 2 Glossary 6 2 6 3 The Sample Pattern for the Test 6 8...

Page 5: ...rements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC EN 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance ...

Page 6: ...product this can cause electric shock Do not allow paper clips pins or other foreign objects to fall into the product these could cause a short circuit leading to an electric shock or fire hazard 5 Never touch the plugs on either end of the power cable with wet hands this can cause electric shock When servicing the product remove the power plug from the wall socket 6 Use caution when inserting or ...

Page 7: ...ition the machine near a humidifier or in front of an air conditioner Moisture and dust built up inside the machine can lead to overheating and cause a fire or cause parts to rust 11 Do not position the product in direct sunlight This will cause the temperature inside the product to rise possibly leading to the product failing to work properly and in extreme conditions could lead to a fire 12 Do n...

Page 8: ...ns 1 Replace parts carefully and always use Samsung parts Take care to note the exact location of parts and also cable routing before dismantling any part of the machine Ensure all parts and cables are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical pa...

Page 9: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 10: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 11: ...1 Precautions 1 4 Caution for Data Loss To prevent loss of customers data the SVC engineer provides end user with relevant information in advance Copyright 1995 2017 SAMSUNG All rights reserved 1 7 ...

Page 12: ...ed 4 800 x 600 dpi effective 3 Processor 600 MHz 4 Printer Language Emulation SPL PCL5e PCL6 5 Memory DDR3 128 MB 6 Interface Hi Speed USB 2 0 Ethernet 10 100 Base TX Interface 802 11b g n wireless LAN Only SL M3015DW NFC printing Only SL M3015DW 7 Control Panel No LCD 4 keys and LEDs 8 Toner cartridge yield Initial Approx 700 pages Standard High yield Approx 1 200 pages 4 000 pages 2 1 Copyright ...

Page 13: ...r sales 2 1 2 1 Printer Specification Item Specification Simplex Up to 30 ppm in A4 31 ppm in Letter Engine Speed Duplex Up to 15 ppm in A4 16 ppm in Letter From Sleep Less than 15 seconds Warmup time From Power off Less than 25 seconds From Ready Less than 8 5 seconds FPOT From Sleep Less than 15 seconds Optical 600 x 600 dpi Resolution Enhanced 4 800 x 600 dpi effective 600 x 600 x 3 bit Copyrig...

Page 14: ...04 12 10 13 04 13 10 14 04 14 10 15 04 32 64 bit SuSE Linux Enterprise Desktop 11 12 32 64 bit Debian 6 7 8 32 64 bit Mint 13 14 15 16 17 Mac OS Mac OS X 10 6 10 11 Supporting OS UNIX Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Fonts PCL 95 Scalable Fonts Include OCR A OCR B 1 Bitmap USB Hi speed USB 2 0 USB Host Direct USB ...

Page 15: ...rdstock Recycled Archive Bond Media Weight 60 163 g m 16 43 lb Standard Cassette Tray Sensing H W Install Detect No Paper Empty Yes Paper Type Detect No Paper Size Detect No Capacity 1 sheet Media Sizes A4 A5 A6 Letter Legal Executive Folio Oficio ISO B5 JIS B5 Envelope Monarch No 10 DL C5 C6 Custom 76 x 127 mm 216 x 356 mm 3 x 5 8 5 x 14 Media Type Plain Thin Thick Thicker Cardstock Transparency ...

Page 16: ...ep Less than 26 dBA Ready Less than 45 W Normal operation Less than 420 W Max Peak Less than 450 W Sleep Less than 1 4 W If Wi fi direct on is disabled less than 1 3W Power Off Less than 0 2 W Power Consumption TEC Less than 1 3Kwh week If Wi fi direct on is disabled less than 1 2Kwh week Dimension W x D x H SET 368 x 334 5 x 202 mm 14 5 x 13 2 x 8 0 inches Weight SET With Toner cartridge 7 2 kg 1...

Page 17: ...The number of pages may be affected by operating environment printing interval graphics media type and media size Depending on the options percentage of image area and job mode used the toner cartridge s lifespan may differ 2 1 2 7 Maintenance parts Item Image Part Code Life Fuser Unit JC91 01034A for 110V JC91 01034B for 220V Approx 50 000 pages Pick Up Feed Forward Roller Assy JC93 00405A Approx...

Page 19: ...of the main component 2 2 1 Front View 1 Output Tray 2 Control panel 3 Front cover 4 Paper level indicator 5 Tray 1 6 Manual Feeder 7 Paper width guides on a manual feeder 8 Output support 9 NFC Near Field Communication tag 10 Toner cartridge 11 Imaging Unit M3015DW only Copyright 1995 2017 SAMSUNG All rights reserved 2 8 ...

Page 20: ...2 Product Specifications and Description 2 2 2 Rear View 1 Network Port 2 USB Port 3 Power Switch 4 Power Receptacle 5 Rear Cover 2 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 21: ...2 Product Specifications and Description 2 2 3 Paper Path The following diagram displays the path the paper follows during the printing process Copyright 1995 2017 SAMSUNG All rights reserved 2 10 ...

Page 22: ...er cartridge Imaging Unit Drive unit Transfer roller Fuser Cassette etc The Hardware part consists of the main control board power board operation panel etc 1 Exit Roller 2 LSU 3 Toner Cartridge Imaging Unit 4 Feed Roller 5 Forward Roller 6 Separation Roller 7 Pick up Roller 8 Regi Roller 9 Transfer Roller 10 Cassette 11 Duplex Unit 12 Fuser Unit 2 11 Copyright 1995 2017 SAMSUNG All rights reserve...

Page 23: ...er existence sensing function paper arranging function various size papers accepting function 2 Pick Up Forward Separation roller When pickup takes place the pickup roller moves down to come into contact with the surface of the paper The pickup roller moves down when the pickup clutch is activated The forward roller and the separation roller serve to make sure that a single sheet of paper is moved...

Page 24: ...r registration timing with that of the toned image on the drum It also is used for jam detection to ensure paper has left the paper tray 4 Manual Feeder The manual feeder can hold special sizes and types of print material such as postcards note cards and envelopes 2 13 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 25: ...he transfer roller delivers the toner off the OPC drum to the paper 2 2 4 3 Drive Unit In this model the driving device consists of BLDC motor Regi Pick up clutches various gears for OPC Fuser Pick up Feed Regi Exit Copyright 1995 2017 SAMSUNG All rights reserved 2 14 ...

Page 26: ...2 Thermistor It is a temperature detecting sensor Temperature Resistance 7 KΩ 180 3 Heat roller The heat roller transfers the heat from the lamp to apply a heat on the paper The surface of a heat roller is coated with Teflon so toner does not stick to the surface 4 Pressure roller A pressure roller mounted under a heat roller is made of a silicon resin and the surface also is coated with Teflon Wh...

Page 27: ... OPC drum is turned with the paper feeding speed The HSYNC signal is created when the laser beam from LSU reaches the end of the polygon mirror and the signal is sent to the controller The controller detects the HSYNC signal to adjust the vertical line of the image on paper In other words after the HSYNC signal is detected the image data is sent to the LSU to adjust the left margin on paper The on...

Page 28: ... drum charge roller and cleaning blade Developing Method Non magnetic 1 element contacting method Toner Non magnetic 1 element shatter type toner OPC Cleaning Collect the toner by using cleaning blade Handling of wasted toner Collect the wasted toner in the cleaning frame by using cleaning blade Classifying device for toner cartridge ID is classified by CRUM Separated Toner System Image Layout 2 1...

Page 29: ...AIN 1 LSU P M ot or 1 5V SDIO FET x2 5V_SM PS 24V_SM PS M i cr o S W HVPS 3 3V_C_O PEN CI S I F HT82V38 M OD EM I F SPI CI S LED Dr i ver AK7864 Sensor 4 ADF Cover ADF_P_DET ADF_P_PO S Scan hom e M ot orStep 2 SCAN ADF Speaker M O DEM I F Conexant UI M FP 2Li ne LCD PRT LED ty pe LSU Vi deo Dualbeam SPI USB2 0 Devi ce U ART M FP Em bedded USB G PIOorUART CI S M odul e 25M Hz 12M Hz 25M Hz RTC CR20...

Page 30: ...ssor Its process speed is 600 MHz It is integrated engine controller and video controller DDR3 128MB is adopted for high speed data processing Boot has 16MB SPI USB is the embedded type and wired network supports 100M full duplex Main board diagram 2 19 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 31: ...nnector 6 Main BLDC Motor connector 7 Paper Exit sensor connector 8 Fuser thermistor interface connector 9 Wired network connector 10 USB device connector 11 Wireless module interface connector SL M3015DW only 12 CRUM interface connector Information Part Code JC92 02916A SL M3015DW JC92 02915A SL M3015ND PBA name PBA MAIN Copyright 1995 2017 SAMSUNG All rights reserved 2 20 ...

Page 32: ...AFTR Status LED Mode LED Power LED WPS LED OPE communicates with main controller via UART The power LED is controlled by the main board OPE board diagram OPE board image Information Part Code JC92 02609A PBA name PBA OPE Connection 1 MAIN PBA I F HARNESS JC39 01990A 2 21 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 33: ...The Wireless LAN Module supports 802 11b g n It communicates with video controller via SPI WLAN board image Information Part Code JC92 02517A PBA name PBA WNPC Connection 1 Interface connector to main board JC39 01984A FFC CABLE WLAN Copyright 1995 2017 SAMSUNG All rights reserved 2 22 ...

Page 34: ...he Joint PBA is the interface connection board for Regi clutch Pick up clutch Fan Joint PBA image Information Part Code JC92 02406A PBA name JOINT PBA Connection 1 Regi Clutch 2 Pick Up Clutch 3 HVPS I F 4 Fan 2 23 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 35: ...des 5V and 24V from a 110V 220V power input SMPS board image Specification General Input Output Voltage AC 110V 90V 135V AC 220V 180V 270V Input Current 10 0A 110V 8 0A 220V Output Power 58W DC 5V 10W DC 24V 48W Information 110V 220V Part Code JC44 00206A JC44 00207A PBA name SMPS V1 SMPS V2 Connection 1 AC_Inlet 2 INPUT_AC Switch 3 FUSER_AC Output 4 OUTPUT_DC Copyright 1995 2017 SAMSUNG All right...

Page 36: ...cription 1 AC_N 2 AC_N AC Input Switch DC Output Connector CON3 Pin Assign Pin No Description Pin Assign Pin No Description 1 GND Ground 8 5V 5V Power 2 GND Ground 9 5V 5V Power 3 GND Ground 10 GND Ground 4 24V 24V Power 11 24V_OFF Sleep mode 5 24V 24V Power 12 RELAY ON Fuser Relay 6 24V 24V Power 13 24V_F Photo Triac Bias 7 GND Ground 14 Fuser on Fuser On 2 25 Copyright 1995 2017 SAMSUNG All righ...

Page 37: ...s which includes MHV DEV BLADE SUPPLY THV HVPS board image Information Part Code JC44 00205A PBA name HVPS Connection 1 Charger 2 DEV 3 SUP 4 Blade 5 THV 6 HVPS I F 7 Clutch I F 8 Outbin Full I F 9 Crum I F 10 Empty sensor I F 11 Regi Feed sensor I F Copyright 1995 2017 SAMSUNG All rights reserved 2 26 ...

Page 38: ...usually no more than a few centimeters Present and anticipated applications include contactless transactions data exchange and simplified setup of more complex communications such as Wi Fi Communication is also possible between an NFC device and an unpowered NFC chip called a tag NFC tag sticker stores Mac PIN Mobile Print App URL of Printer MFP Information Part Code JC68 03012A Part Name LABEL ET...

Page 39: ...ensor Paper detection S3 Photo interrupter Bin full sensor Bin Full detection S4 Photo interrupter Regi sensor Paper detection S5 Photo interrupter Feed Sensor Paper detection S6 Switch Front Cover Cover open detection M1 Main Motor OPC drum Fuser Unit Pick up Feed Regi driving C1 Pick up clutch Pick up driving control C2 Registration clutch Regi driving control Copyright 1995 2017 SAMSUNG All rig...

Page 40: ...S High Voltage Generation P2 SMPS Constant Voltage Generation P3 Main Board Main Controller P4 CRUM Board Toner Cartridge Check P5 OPE Board Toner status display Machine Operation for power cancel P6 WLAN Board Wi Fi SL M3015DW only 2 29 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 41: ...or the feed sensor doesn t be ON JAM 1 Even though the paper reaches to the feed sensor the feed sensor doesn t not change state After the tail edge of the paper passes the feed sensor the lead edge of paper is not detected by the exit sensor within a predetermined period of time JAM 2 The trail edge of the paper does not clear the exit sensor within a predetermined period of time 2 2 6 2 Transfer...

Page 42: ...ngine state if the temperature of the fixing unit is higher than the specified temperature and the temperature state is detected for a specific duration then the engine defines Over Heat Error When this error is detected the engine stops all functions and keeps it at the error state Also the engine informs the error status of the main system so it can take appropriate action and then the error mes...

Page 43: ...diting functions to user in Host 2 Driver translates the received document to a Printing Command language which printer can understand and transfers data to spooler 3 Stand alone Application offers the various printing application such as Easy Printer Manager Printer Status in Window system 4 Web based Application offers the same functions as Stand alone Application in Web environment Firmware is ...

Page 44: ...lar Window software as same as above 2 4 The Port Monitor facilitates the flow of information between the Host and Firmware Firmware Side is made up of 1 The Network Interface Card is used to relay the communication between Host and Kernel using various network protocol 2 The Kernel is manages the flow control emulation as it receives data from Host or Network card then manges the printing of the ...

Page 45: ...r unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power ...

Page 46: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched 3 2 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 47: ...e sure the Fuser Unit area is cool before performing any maintenance 1 Turn the machine off 2 Remove the cassette 3 Open the Front Cover then pull out the Toner Cartridge and Imaging Unit 4 Remove the right cover by releasing the hooks 5 Remove 4 screws of the rear side of the machine 6 Open the Lower Rear Cover Copyright 1995 2017 SAMSUNG All rights reserved 3 3 ...

Page 48: ... 7 Release both hooks from the Lower Rear cover And then remove the Rear Cover 8 Unplug 2 connectors SMPS board x 1 Main board x 1 9 Remove the fuser unit after removing 4 screws 3 4 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 49: ...ssy 1 Open the front cover And then remove the toner cartridge and imaging unit 2 Remove the cassette 3 Remove the bottom bar after removing 2 screws 4 Remove 2 screws 5 Remove the Pick up and Forward Roller Assy Copyright 1995 2017 SAMSUNG All rights reserved 3 5 ...

Page 50: ...sette 2 Open the separation roller cover 3 Release the separation roller holder Then release the separation roller form its holder NOTE When reassembling the separation roller holder place two springs on the bottom hole 3 6 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 51: ... the main SVC part 3 3 1 Side Cover 1 Remove the cassette 2 Open the front cover then remove the toner cartridge and imaging unit 3 Remove the left cover and right cover by releasing the hooks Copyright 1995 2017 SAMSUNG All rights reserved 3 7 ...

Page 52: ...r Cover 1 Remove the side covers Refer to 3 3 1 2 Remove 4 screws from the rear side 3 Open the Lower Rear Cover 4 Remove both hooks of the Lower Rear Cover And then release the Rear Cover 3 8 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 53: ...3 3 Front Cover 1 Remove the side covers and rear cover Refer to 3 3 1 3 3 2 2 Unplug the harness from the right side 3 Release the hook of the front cover 4 Remove the front cover Copyright 1995 2017 SAMSUNG All rights reserved 3 9 ...

Page 54: ...to 3 3 1 3 3 3 2 Remove 2 screws from the front upper of the machine 3 Lift up and release the top cover 3 3 5 Main Board 1 Remove the right cover Refer to 3 3 1 2 Unplug all harness from the main board 3 Remove 4 screws And then release the main board 3 10 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 55: ...Unplug all harness from the SMPS board 3 Remove 6 screws And then release the SMPS board 3 3 7 HVPS Board 1 Remove the right cover Refer to 3 3 1 2 Unplug all harness from the HVPS board 3 Remove 6 screws And then release the HVPS board Copyright 1995 2017 SAMSUNG All rights reserved 3 11 ...

Page 56: ...3 1 3 3 4 2 Remove the main board Refer to 3 3 5 3 Unplug the sensor harness 4 Remove the Bin Full sensor 3 3 9 Main Drive unit 1 Remove the left cover Refer to 3 3 1 2 Remove 5 screws 3 Release the main drive unit after moving the fixer to the right 3 12 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 57: ...embly 3 3 10 Pick up and Regi Clutch 1 Remove the left cover Refer to 3 3 1 2 Remove the washer securing the clutch Unplug the connector on Joint PBA And release the clutch Copyright 1995 2017 SAMSUNG All rights reserved 3 13 ...

Page 58: ...hen remove 4 screws securing the rear cover 2 Open the rear cover Release both hooks of the rear cover And remove the rear cover 3 Stand the machine Push the green handle to release the duplex unit 4 Pull off the hinge then remove the Duplex Unit to upward 3 14 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 59: ...cover Remove the toner cartridge and imaging unit 2 Remove the green holder And the remove the transfer roller 3 3 13 LSU 1 Remove the top cover Refer to 3 3 4 2 Unplug 2 flat cables Remove 3 screws And release the LSU Copyright 1995 2017 SAMSUNG All rights reserved 3 15 ...

Page 60: ...3 Disassembly and Reassembly 3 3 14 Exit Sensor 1 Remove the fuser unit Refer to 3 2 1 2 Release the exit sensor after unplugging the harness 3 16 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 61: ...Feed and Regi sensor PBA 1 Remove the duplex unit Refer to 3 3 11 2 Remove 1 screw 3 Remove the sensor cover while pushing the hook 4 Remove the sensor PBA after unplugging the harness Copyright 1995 2017 SAMSUNG All rights reserved 3 17 ...

Page 62: ...Refer to 3 3 4 2 Remove 2 screws securing the OPE PBA 3 Unplug the harness And then release the OPE PBA from the top cover 3 3 17 WLAN PBA SL M3015DW only 1 Remove the top cover Refer to 3 3 4 2 Release the WLAN PBA 3 18 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 63: ...screws And remove PLATE BOTTOM 4 Remove the Duplex unit while pushing green buttons 5 Remove 1 screw and GROUND SAW And unplug the motor harness 6 Remove GEAR RDCN EXIT GEAR IDLE EXIT GEAR EXT And then remove the pick up clutch regi clutch and GEAR FEED 7 Remove 10 screws 8 Separate the left frame from the machine Copyright 1995 2017 SAMSUNG All rights reserved 3 19 ...

Page 65: ...r 4 Cancel Stops an operation at any time and there are more functions Cancels the current job Prints demo page Press and hold this button for about 2 seconds until the status LED blinks slowly and release Supplies Info Usage Counter Press and hold this button for about 6 seconds and release Prints configuration reports network configuration reports Press and hold this button for about 4 seconds u...

Page 66: ...hooting 5 Power You can turn the power on off or wake the machine up from the power save mode with this button 6 Status LED Indicates the status of your machine 4 2 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 67: ... error to be cleared When the problem is cleared the machine resumes Red On The cover is opened Close the cover There is no paper in the tray when receiving or printing data Load paper in the tray The machine has stopped due to a major error Reboot the power and try the printing job again An imaging unit has almost reached its estimated cartridge life It is recommended to replace the imaging unit ...

Page 68: ...ne is connected to a wireless network WPS LED NOTE Wireless model only Blue Off The machine is disconnected from a wireless network On The machine is in power save mode Power LED Blue Off The machine is in ready mode or the machine s power is off On Eco mode is on Eco LED Green Off Eco mode is off NOTE Estimated cartridge life means the expected or estimated toner cartridge life which indicates th...

Page 69: ...not turn off the printer MFP and your computer until firmware update finishes If you are using USB connection disconnect all other USB printers from the PC The firmware update you are about to install has been tested for compatibility with Samsung toner cartridge products ONLY Installing The upgrade may cause a non Samsung toner cartridge to malfunction Do not run your printer during the firmware ...

Page 70: ...r is the ready status 2 Download the firmware file to your PC Unzip the file 3 Drag the SWUPGRADE_ON prn file and drop down it on the usblist2 exe 4 Drag the firmware file hd and drop down it on the usblist2 exe And then firmware update will be started automatically 5 Once the firmware update is complete the machine will be rebooted automatically 4 6 Copyright 1995 2017 SAMSUNG All rights reserved...

Page 71: ...ccess a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go When the main page of the SyncThruWeb Service SWS displays login as Admin in Sync Thru Web Service NOTE Login using the Administrator ID and Password established during initial machine setup If Admin ID and password is not established...

Page 72: ...4 Troubleshooting 2 Click on Maintenance Firmware Upgrade Upgrade Wizard 3 Choose installation file F W file by browsing the file system and click OK 4 8 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 73: ...y installation file F W file 5 After uploading the f w file on printer validation information will appear Check Firmware version and click Next to upgrade Firmware and press Next to start the firmware upgrade Copyright 1995 2017 SAMSUNG All rights reserved 4 9 ...

Page 74: ...4 Troubleshooting 6 The firmware update will start 7 Once the installation is complete the machine power off and power on automatically 4 10 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 75: ...e printing after clearing paper jams you must open and close the front cover NOTE To avoid tearing the paper pull the jammed paper out slowly and gently In tray 1 1 Pull out tray 1 2 Remove the jammed paper by gently pulling it straight out 3 Insert tray 1 back into the machine until it snaps into place Copyright 1995 2017 SAMSUNG All rights reserved 4 11 ...

Page 76: ... is hot Please wait until device cools down before accessing this area Turn power off to cool the machine down Take care when removing paper from the machine 1 Open the front cover And then pull the toner cartridge out 2 Open the jam guide And then remove the jammed paper by gently pulling it straight out 4 12 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 77: ...t Please wait until device cools down before accessing this area Turn power off to cool the machine down Take care when removing paper from the machine 1 Remove the jammed paper from the exit tray If you do not see the paper in this area stop and go to next step 2 Open the rear cover Copyright 1995 2017 SAMSUNG All rights reserved 4 13 ...

Page 78: ...roubleshooting 3 Open the fuser jam cover 4 Remove the jammed paper gently by pulling it straight out 5 Close the fuser jam cover 6 Close the rear cover 4 14 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 79: ...1 Open the rear cover 2 Remove the jammed paper by gently pulling it straight out 3 Close the rear cover If you do not see the paper in this area stop and go to next step 4 Pull out the tray Copyright 1995 2017 SAMSUNG All rights reserved 4 15 ...

Page 80: ...shooting 5 Open the duplex unit by pushing both buttons 6 Remove the jammed paper gently by pulling it straight out 7 Close the duplex unit 8 Insert the tray 4 16 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 81: ...ter http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s SyncThru Web Service website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the uppe...

Page 82: ...u need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security Sets settings for HTTPs IPSec IPv4 IPv6 filtering 802 1x and Authentication servers Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails You c...

Page 83: ...e your Samsung machine NOTE Available for Windows and Mac OS users only For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager For Mac Applications Folder Samsung Folder Samsung Easy Printer M...

Page 84: ...es a history of device and toner related alerts 3 Application information Includes links for changing to the refresh preference setting help and about 4 Printer information This area gives you general information about your machine You can check information such as the machine s model name IP address or Port name and machine status NOTE This button opens the Troubleshooting Guide when an error occ...

Page 85: ...ensor Detect when a paper is at Out bin full sensor Input High Low 102 0010 T1 Paper Empty Sensor Detect when paper is in Tray1 Input High Low 102 0290 Feed Sensor Detect when a paper is at Feed sensor Input High Low 102 0360 Regi Sensor Detect when a paper is at Regi sensor Input High Low 102 0370 Exit Sensor Detect when a paper is at Exit sensor Input High Low 105 0030 Black MHV Bias Black MHV b...

Page 86: ...r On Off black Output On Off 110 0170 LSU Hsync4 Detect LSU Motor Hsync Signal Input High Low NOTE Acronyms and Abbreviations DEV Bias Developing High Voltage Bias EDC Embedded Diagnostic Control LD Laser Diode LSU Laser Scanning Unit MHV Main High Voltage Charge Voltage THV Transfer High Voltage 4 22 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 87: ...etailed description of the problem from the customer Power On Red LED on Error message is displayed OPE LED Green OK Print test page Printing quality is nomal Refer to Solution of Image Problem See the troubleshooting for error code END No Power Power Module error Main PBA OPE LED ON Copyright 1995 2017 SAMSUNG All rights reserved 4 23 ...

Page 88: ...ompatible Check the user guide P 4 37 M1 1110 Paper jam in tray 1 Please remove the paper P 4 38 M1 1710 Paper jam in manual feeder Please remove the paper P 4 38 M1 5112 Paper is empty in tray 1 Load paper P 4 39 M1 5113 Paper is empty in tray 1 Load paper P 4 39 M1 5120 Paper is empty in all tray Load paper P 4 39 M1 5612 Paper is empty in MP tray Load paper P 4 39 M1 5712 Paper is empty in manu...

Page 89: ...sts P 4 45 U1 2334 Fuser Unit Failure U1 2334 Turn off then on Call for service if the problem persists P 4 45 U1 2340 Fuser Unit Failure U1 2340 Turn off then on Call for service if the problem persists P 4 45 U1 234H Fuser Unit Failure U1 234H Turn off then on Call for service if the problem persists P 4 45 U2 1112 LSU Failure U2 1112 Turn off then on Call for service if the problem persists P 4...

Page 90: ...e Tray 1 paper mismatch Manual Paper Mismatch Symptom Paper in tray is not matched to the machine paper setting Troubleshooting method 1 Check and change the paper setting of the corresponding tray properly 4 26 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 91: ...r to the following 2 Check if the motor connector on the main board is connected properly Reconnect it 3 OPC coupler has overloaded After removing the imaging unit rotate the OPC coupler Spec 6 kgf cm If there is any damage the OPC coupler can t rotate well Replace the imaging unit 4 The main BLDC motor is defective Unplug the connector from the motor carefully Replace the main BLDC motor with new...

Page 92: ...ce the toner cartridge with new one Error Code C1 1411 C1 1414 Error message Toner cartridge is not installed Install the cartridge Symptom The toner cartridge is not installed The machine can t detect the toner cartridge Troubleshooting method 1 Turn the machine off then on 2 Remove the toner cartridge Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartr...

Page 93: ...the machine or the toner cartridge is not a samsung genuine replace it with a new one Error Code C1 1711 C1 1712 C1 1713 C1 1714 Error message Toner Cartridge Failure C1 171x Call for service Symptom The data of CRUM is not detected CRUM is defective Troubleshooting method 1 Open the front cover Check if the toner cartridge is installed 2 Remove and reinstall the toner cartridge 3 Check if the con...

Page 94: ...ck if the imaging unit is installed 2 Remove and reinstall the imaging unit 3 Check if the contact terminal is contaminated or broken Clean the contact terminal 4 Check if the CRUM harness is connected correctly Reconnect it 5 If the harness is defective replace it 6 If the problem persists replace the imaging unit with new one Error Code C3 1512 Error message Imaging unit is not compatible Check ...

Page 95: ...n roller check the Sheet Retard Pickup roller Forward roller CST Knock up CST Knock up Spring 4 If the jammed paper occurred after entering it to the separation roller check the Ribs in paper path Error Code M1 1710 Error message Paper jam in manual feeder Please remove the paper Symptom The jammed paper has occurred in the manual feeder Troubleshooting method 1 Clear the jam from the manual feede...

Page 96: ...in tray1 or manual feeder Paper is loaded in tray but the machine detects empty status Troubleshooting method 1 Load the paper in tray1 or manual feeder 2 If the problem persists check the following 3 Check if the empty actuator works normally If it is defective or broken replace it 4 If the actuator operation is OK check the empty sensor Reconnect the sensor connector If the sensor is defective r...

Page 97: ...ive or broken replace it 4 If the photo sensor is defective replace the regi feed sensor PBA Error Code M2 2110 M2 2310 Error message Paper jam at the top of duplex path Paper jam at the bottom of duplex path Symptom A paper jam was detected in the duplex area Troubleshooting method 1 Remove the jammed paper 2 Check if the paper in tray is loaded properly Adjust the guide Check the machine setting...

Page 98: ...aper Symptom A paper jam was detected in the exit area Troubleshooting method 1 Open the rear cover Remove the jammed paper 2 Check if the Guide Change Duplex of the rear cover is defective 3 Check if the exit sensor and actuator is working normally 4 34 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 99: ...ray has got full or the bin full sensor is defective Troubleshooting method 1 Remove the paper on the output tray The maximum loading capacity is 150 sheets based on standard paper 80 g m 2 Check if the Bin full Sensor connector is connected properly Reconnect it or replace the Bin full sensor Copyright 1995 2017 SAMSUNG All rights reserved 4 35 ...

Page 100: ...ain board Error Code S2 4110 Error message Door is open Close it Symptom Door is open or the cover open switch is defective Troubleshooting method 1 Check if the front cover is closed perfectly 2 Check if the connection between the main board and HVPS board is correct 3 Check if the cover open switch on HVPS board is operated properly If it is defective replace the HVPS board 4 36 Copyright 1995 2...

Page 101: ...CP or Bootp reboot the machine to receive a new IP address Error Code S6 3210 S6 3231 S6 3232 S6 3233 S6 3234 S6 3235 S6 3236 Error message Network Failure S6 3210 Turn off then on Call for service if the problem persists Symptom Wireless network has some problem Troubleshooting method 1 Turn the machine off then on 2 Check the wireless network setting If the setting in printer and AP device is ab...

Page 102: ...hine on Is the error message is disappeared 2 If the problem persists turn the machine off and remove the fuser unit a Check if the fuser connector is connected properly b Check if the input voltage is normal c Check if the thermistor is twisted or contaminated and is in contact with the Heat Roller 3 After confirming continuity in the fuser connector and the problem still exists order an SMPS and...

Page 103: ...is no sound remove the right cover Check if the LSU harness on the main board is connected properly picture 1 2 3 If it is OK remove the top cover Check if the LSU harness on LSU board is connected properly picture 3 4 4 Check if the LSU harness is defective picture 5 6 5 Reconnect the LSU harness and then execute the LSU motor test in EDC program again 6 If the problem persists replace the LSU 7 ...

Page 104: ...ust be eliminated The first step is to generate prints using printable pages embedded in the printer on laser paper The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer How to analysis the defect image TIP According to the part remain life cause can vary Check the part remain life Check t...

Page 105: ...ed by toner residue debris etc Clean the paper path The imaging unit is defective Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2017 SAMSU...

Page 106: ...ner residue debris etc Clean the paper path The imaging unit is defective Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness 4 42 Copyright 1995 2017 SAMSUNG ...

Page 107: ...The LSU window is contaminated 1 Clean the LSU window The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board NOTE Roller Period for Horizonta...

Page 108: ...ers in the imaging unit may be contaminated with foreign matter or paper particles Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 44 Copyright 1995 2017...

Page 109: ...er cartridge life is expired Replace the toner cartridge The surface of transfer roller is contaminated or worn out Replace the transfer roller HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board Copyright 1995 2017 SAMSUNG All rights reserved 4 45 ...

Page 110: ...tion The charging roller in the imaging unit is defective Replace the imaging unit The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the HVPS board The LSU is defective Replace the LSU 4 46 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 111: ...ansfer roller is not even The springs are damaged The transfer roller is improperly installed 1 Remove the transfer roller Assy 2 Check if the transfer roller Assy has any wrong part 3 Replace the transfer roller Assy The toner level is not even on the toner cartridge roller due to the bad blade Replace the toner cartridge Copyright 1995 2017 SAMSUNG All rights reserved 4 47 ...

Page 112: ...area of the printing Probable Cause Solution Does recycle paper be used Use the proper papers The life of the toner cartridge has been expired Replace the toner cartridge The output from the HVPS is abnormal Replace the HVPS board 4 48 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 113: ...nit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the HVPS ...

Page 114: ... transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 50 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 115: ...ransfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness The connection between the main board and HVPS board is bad Reconnect the harness If the main board or HVPS board is defective replace it...

Page 116: ...for test The developer circulation in the toner cartridge is bad 1 Shake the toner cartridge 2 3 times from right to left Reinstall the toner cartridge Print 10 sample pages for test 2 If the problem persists replace the toner cartridge The contact between the imaging unit and transfer roller is bad Check if the imaging unit and transfer roller are installed properly 4 52 Copyright 1995 2017 SAMSU...

Page 117: ...nit is not installed properly 1 Turn the machine off 2 Remove and reinstall the fuser unit 3 Turn the machine on The fuser connection is bad Check the connection between the fuser unit and main board The fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2017 SAMSUNG All rights res...

Page 118: ...or Step A4984 Scan AD F 2 Fan 1 M AIN M ai n P_Exi tSensor AO34 09L 24VS TR x2 Main Boar d W LAN I F W m odelonl y FUSER UNI T Cont act Ther mist or 850W l amp Ther m ost at M ot orI C Less 2 BLDC M AIN 1 LSU P M ot or 1 5V SDIO FET x2 5V_SM PS 24V_SM PS M i cr o S W HVPS 3 3V_C_O PEN CI S I F HT82V38 M OD EM I F SPI CI S LED Dr i ver AK7864 Sensor 4 ADF Cover ADF_P_DET ADF_P_PO S Scan hom e M ot ...

Page 119: ...12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 C N 12 FFC 1m m H VPS _I F O U T2B O U T2A O U T1B O U T1A 3 3V_SEN SO R 3 3V_SEN SO R 3 3V_SEN SO R D G N D nSEN S_AD F_P_PO S nSEN S_AD F_C O VER _O PEN D G N D nSEN S_AD F_P_D ET 1 2 3 4 5 6 7 8 9 10 11 12 CN15 FFC 1 5m m ADF_I F M T STEP ADF M ot or AD F_P_PO STI O N AD F_C O VER _O PEN AD F_P_D ETEC TI O N ABC O PE LED 1 2 3 4 5 6 7 8 9 10 11 12 13...

Page 120: ...e and easy troubleshooting as described in this service manual DVM Digital Volt Meter Standard Indicates more than 3 digits Cleaning Equipments Standard An IPA Isopropyl Alcohol dry wipe tissue or a gentle neutral detergent and lint free cloth Driver Standard type type M3 long M3 short M2 long M2 short Vacuum Cleaner Tweezers Standard For general home use small type Spring Hook Standard For genera...

Page 121: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 122: ...s as another An emulator duplicates the functions of one system with a different system so that the second system behaves like the first system Emulation focuses on exact reproduction of external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking techn...

Page 123: ...rganization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization a...

Page 124: ...mplex functions into manageable self contained functional layers The layers are from top to bottom Application Presentation Session Transport Network Data Link and Physical PABX A private automatic branch exchange PABX is an automatic telephone switching system within a private enterprise PCL Printer Command Language PCL is a Page Description Language PDL developed by HP as a printer protocol and ...

Page 125: ...ontains toner Toner is a powder used in laser printers and photocopiers which forms the text and images on the printed paper Toner can be fused by a combination of heat pressure from the fuser causing it to bind to the fibers in the paper TWAIN An industry standard for scanners and software By using a TWAINcompliant scanner with a TWAIN compliant program a scan can be initiated from within the pro...

Page 126: ...en a wireless client and the associated WAP for more advanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which ha...

Page 127: ...ference Information 6 3 The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below Copyright 1995 2017 SAMSUNG All rights reserved 6 8 ...

Page 128: ...name by Segment Xpress ProXpress MultiXpress 2 Model code Information Basic Structure SL Function Information Function N Network W Wireless Network D Duplex Printing R Reverse Type ADF F Fax X XOA eXtensible Open Architecture H Handset A Auto Document Feeder 6 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 130: ...na Japan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2017 Samsung Electronics Co Ltd All rights reserved Printed in Korea ...

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