6
.1
If the TV seems to have a problem, first try this list of possible problems and solutions.
If none of these troubleshooting tips apply, call your nearest Samsung authorized service
center.
Identifying Problems
C h a p t e r 6
T
R O U B L E S H O O T I N G
Problem
Poor picture
Poor sound quality.
No picture or sound.
No color, wrong colors or
tints.
Picture rolls vertically.
The TV operates erratically.
The TV won’t turn on.
Blurred or snowy picture,
distorted sound
Remote control malfunctions
“Check Signal Cable”
message.
Possible Solution
Try another channel.
Adjust the antenna.
Check all wire connections.
Try another channel.
Adjust the antenna.
Try another channel.
Press the TV/VIDEO button.
Make sure the TV is plugged in.
Check the antenna connections.
Make sure the program is broadcast in color.
Adjust the picture settings.
If the set is moved or turned in a different direction, the
power should be OFF for at least 30 minutes.
Adjust the antenna.
Check all wire connections.
Unplug the TV for 30 seconds, then try operating it
again.
Make sure the wall outlet is working.
Check the direction, location and connections of your
antenna.
This interference is often due to the use of an indoor
antenna.
Replace the remote control batteries.
Clean the upper edge of the remote control
(transmission window).
Check the battery terminals.
Ensure that the signal cable is firmly connected to the
PC or video sources.
Ensure that the PC or video sources are turned on.
