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Troubleshooting
Before contacting a Samsung Service Center, please attempt the following solutions. Some
situations may not apply to your device.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Charge the battery
completely before turning on the device.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charger is connected properly.
•
Visit a Samsung Service Center and have the battery replaced.
Another Bluetooth device cannot locate your device
•
Ensure that your device is in Bluetooth pairing mode.
•
Reset the device and search for Bluetooth devices.
•
Ensure that your device and the other Bluetooth device are within the Bluetooth
connection range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Center.
Another Bluetooth device is not located
•
Ensure that the device you wish to connect with supports the Bluetooth wireless feature.
•
Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
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