Samsung iDCS500 Manual Download

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4-35

209: Tim Kelly
RRI 23 Sep 02:54

Call for 501
202 Mr. Smith

Call for 501
706 Local #6

203: Busy
CBK MSG CAMP

OHVA from 203

REJECT

Conf with 203
John

CONF: 202 702

CONF

Transfer to 203
John

Call from 201
Operator

DO NOT DISTURB
ON OFF

703 Local 3
CONF PAGE MUTE

SAMPLE DISPLAYS

LCD 12B and LCD 24B display model keysets have a large, easy-to-read, 32 character liquid crystal
display. Helpful call processing information is provided so everyday call handling is quick and easy.
Here are just some of the displays you may see.

Idle display shows extension, name,

day, date and time.

This station is camped-on to extension

203 and is waiting for 203 to answer.

This station in the sales department is

receiving a group call from Mr. Smith.

This display tells you this is a new

incoming call to the sales department.

This station is calling station 203 which

is currently busy.

This station is receiving an off-hook

voice announcement from station 203.

This station is on a conference call with

John, extension 203. Assume other

parties will hear your conversation.

This station is on a conference call with

extension 202 and trunk 702 and has

the option to add two more parties.

This station is transferring a call to John

at extension 203.

This station is receiving a call from

extension 201.

This station is setting the Do Not

Disturb feature.

This station is receiving a call from

extension 201.

Camp on to 203
Wait for answer

Summary of Contents for iDCS500

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Page 3: ...only and may be trademarks and or registered trademarks of their respective companies Product specifications subject to change without notice No part of this manual may be reproduced in any form or by...

Page 4: ...al codes for possible special disposal instructions SAVE THESE INSTRUCTIONS 2 Battery Back up connector a CAUTION To reduce risk of fire and injury to persons use only a sealed nickel cadmium or lead...

Page 5: ...ual is included in the system Installation and Programming guide The iDCS 500 system provides the following manuals for more information y General Description Guide This manual provides an overview of...

Page 6: ...vi iDCS 500 General System Diagram...

Page 7: ...PSU B 3 1 ELECTRICAL SPECIFICATIONS PSU 60 3 1 DIMENSIONS AND WEIGHTS 3 2 ENVIRONMENTAL LIMITS 3 2 CABLE REQUIREMENTS 3 2 SYSTEM TONES 3 3 KEYSET LED INDICATIONS 3 4 RESERVE POWER DURATION ESTIMATES i...

Page 8: ...2 10 Figure 2 4 64 Button iDCS AOM 2 11 Figure 2 5 14 Button iDCS AOM 2 11 Figure 2 6 LCD 24B Euro Keyset 2 12 Figure 2 7 STD 24B Keyset 2 12 Figure 2 8 STD 12B Keyset 2 12 Figure 2 9 6B LCD Model Ke...

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Page 10: ...oor phones serial interface devices and add on modules Miscellaneous circuits are provided to allow such optional features as external paging music on hold background music and common audible devices...

Page 11: ...nnected to the DC bus for external battery backup Each cabinet also has four 4 Digital Signal Processor DSP channels for use as DTMF receivers or tone detectors Single Cabinet System A single cabinet...

Page 12: ...he SCP card or LCP card Adding one expansion cabinet makes the system a two cabinet system with 17 universal card slots see Figure 1 2 This allows a maximum of 240 stations or 232 lines when using TEP...

Page 13: ...ocessor resides in a dedicated slot 10 and therefore does not deplete the number of universal card slots In addition the MCP card must be equipped with a ESM daughter board and a IPM daughter board On...

Page 14: ...This expands to 2 5 Mbytes with the IPM installed and to 3 0 Mbytes with the addition of the optional LAN interface module LAN Microprocessors The iDCS 500 uses distributed processing Its primary pro...

Page 15: ...ay keyset without interrupting system operation There are three levels of programming technician customer and station The technician level has access to all programs and can allow the customer access...

Page 16: ......

Page 17: ...mounted in a standard nineteen inch 19 equipment rack after removal of the side panels and their supporting brackets Each cabinet is comprised of the following y Eight interface card slots y One dual...

Page 18: ...ired to support the Expanded Switching Module ESM in a multiple cabinet system The second daughter board position LOC2 can support the MFM the SCM the RCM or the Local Area Network LAN board in a sing...

Page 19: ...ards allowed per position LOC1 MFM SCM RCM LOC2 MFM RCM and MISC LOC3 MFM RCM NOTE Only one of any type of daughter board may be installed on any processor card Local Control Processor LCP The Local C...

Page 20: ...position LOC2 or LOC3 of the Main Control Processor and provides a 10BASE T Ethernet LAN connection In addition to the LAN connection the LAN board provides 0 5 megabytes of SRAM to support the incre...

Page 21: ...RCM is to provide R2 MFC senders and receivers to the system although these are not used in the US The system can support up to three of these cards for a total of 42 CID receivers The RCM consists of...

Page 22: ...d provides access to the two serial I O ports on the Main Control Processor MCP card The IOM board also has provision to have an internal 56K V 90 installed on it see Modem Daughter Board section When...

Page 23: ...rd slot in all cabinets E M This card contains four 2 wire E M tie lines type five interface configuration It can be inserted in any universal card slot in all cabinets This card can be used for two w...

Page 24: ...DSP resources It can be inserted in any universal card slot in all cabinets Each port on this card is intended for connection to one telephone Connecting multiple telephones to a port may result in i...

Page 25: ...ion or a combination of both For more information about the Automated Attendant and UCD see Chapter 4 System Features section SVMi 8 The SVMi 8 Voice Mail system is a fully integrated Auto Attendant V...

Page 26: ...rk gray or light gray 18 Button iDCS Keyset y 32 character display 2 x 16 with three associated soft keys and a scroll key y 18 programmable keys with tri colored lights y Four fixed function keys y T...

Page 27: ...programmable keys y A maximum of 4 per DCS System y Available in dark gray or light gray 14 Button iDCS AOM y 14 programmable keys with red lights y A maximum of one can be assigned to any keyset to p...

Page 28: ...peakerphone y 24 programmable soft keys 16 with tri colored LEDs y Four fixed function keys y UP DOWN buttons for digital control of speaker handset and ringer volumes y Eight selectable ring tones pe...

Page 29: ...BLE KEYS WITH TRI COLOURED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features y VOLUME CONRTOL KEYS Used to set in...

Page 30: ...y HOLD KEY y SPEAKER KEY y 16PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features y SPEA...

Page 31: ...ge Waiting Ring Indicator y Desk or wall mounted y Ring volume control y Four available ring tones y Available in almond and black NOTE This single line telephone set is FCC approved for direct connec...

Page 32: ...damage to the card See the installation manual Chatper 3 for details KDB SLI This is a daughter board that can be installed only in the 12 or 24 button keyset The KDB SLI will provide one additional S...

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Page 34: ...88 132 VAC 48 63 Hz 220 240 180 260 VAC 48 63 Hz POWER CONSUMPTION MAX 150 WATTS MAX PER PSU FUSE RATING 5 AMP BTU RATING MAX XX BTU MINUTE DC OUTPUT 5 VOLTS 7 0 AMPS MAX 5 VOLTS 1 5 AMPS MAX 48 VOLT...

Page 35: ...5 3 88 1 25 6 8 oz ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32 104 F 0 40 C STORAGE TEMPERATURE 13 158 F 25 70 C HUMIDITY 10 90 non condensing CABLE REQUIREMENTS EQUIPMENT CABLE AWG MAX FEET MAX ME...

Page 36: ...TONE Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000ms ON 3000ms OFF Busy Signal Indicates the station you dialed is busy BUSY TONE 500ms ON 500ms OFF DND No More Calls T...

Page 37: ...de RESERVE POWER DURATION ESTIMATES in minutes UPS CAPACITY IN VOLT AMPS VA NO OF PSUs 250 450 600 900 1250 2000 1 5 20 30 47 75 180 2 8 10 24 40 70 3 5 7 20 36 64 4 13 22 35 5 10 13 25 6 5 10 20 Thes...

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Page 40: ...Call Save Caller ID Number Store Caller ID Number Inquire Park Hold Caller ID Review List L Version Caller ID Review List M Version Investigate Abandon Call List Caller ID on SMDR Number to Name Tran...

Page 41: ...or Group Overflow Operator Station Group Override Code Paging Internal Zones 4 External Zones 4 All Internal All External Page All Park Orbits Primeline Selection Private Lines Programmable Line Priva...

Page 42: ...he method used to assign an account code to incoming calls These account codes can contain the digits 0 9 and Account Code Key M Version The account code ACCT key can be programmed on any keyset and w...

Page 43: ...l automated attendant feature AA provides eight ports per card for simultaneous answering and call processing A maximum of five cards can be installed in one system Each sixteen professionally recorde...

Page 44: ...ing tables to calculate the cost of incoming and outgoing calls Rates are calculated by the number dialed and may include surcharges Display keysets can be set to show the call duration timer or the c...

Page 45: ...system must be using LCR to dial the stored number Inquire Park Hold Having been informed that an incoming call is on hold or has been parked you may view the Caller ID information before you retriev...

Page 46: ...not be forwarded to a door phone ALL CALLS ALL CALLS ALL CALLS ALL CALLS This type of forwarding is not affected by the condition of the station All calls are immediately redirected to the designated...

Page 47: ...y This is a different feature from the normal call forward no answer and is only used when the forward destination is in a different node of the network The operation of the feature is the same as the...

Page 48: ...kup is useful with PC dialing programs that outdial from a large list of telephone numbers Let the computer dial for you then press the EP key to speak with the called party Call Waiting Camp on Busy...

Page 49: ...be enabled Computer Telephony Integration CTI Computer Telephone Integration CTI allows integration between the iDCS 500 and a personal computer system PC or a local area network LAN Caller ID service...

Page 50: ...rcuits can be single pair analog circuits that will terminate on a DID card The iDCS 500 DID card supports up to four circuits In addition the DID circuit can be a channel on a digital E1 service term...

Page 51: ...ing tone 1 8 or a single line port with a predefined cadence 1 5 selection This provides for easy identification of special lines or extensions that ring your phone Door Lock Release Programmable Afte...

Page 52: ...e BOSS in programming or a secretary SECR in programming in system programming Each executive can have up to four secretaries and each secretary can have up to four executives These arrangements are k...

Page 53: ...250 seconds can be programmed to allow sufficient time to make a different call In Group Out of Group Individuals assigned to a station hunt group may temporarily remove their telephones from the gro...

Page 54: ...owing features y Option to use or not use LCR or a tenant basis y Programmable LCR access code y Digit analysis table 1000 entries each with ten digits for a iDCS M and 2000 entries each with ten digi...

Page 55: ...UCD MOH Each UCD group can have a designated music source to be played while a caller is in queue On an iDCS L version system each entry in the DID translation table can have a designated music source...

Page 56: ...forwarded to the forward destination Call Forward No Response CFNR This is a different feature from the normal call forward no answer and is only used when the forward destination is in a different no...

Page 57: ...within the network LCR can also be programmed to route calls across a network link to access local trunks in another networked system Centralized Voice Mail with Message Waiting Lights This feature w...

Page 58: ...Park and Page Prime Line Selection Any station can be programmed to select a specific line trunk group telephone number station or station group when the handset is lifted or the speaker key is presse...

Page 59: ...nes answering machines loud bells computer modems cordless phones and credit card machines When connecting customer provided equipment to these extensions compatibility should be checked out before pu...

Page 60: ...date and time stamp for each alarm A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer see Sample Alarm Report section of this manual NOTE System M...

Page 61: ...d Transfer System operation permits station users to transfer calls to other stations in the system Transfers can be screened unscreened or camped on to a busy station Trunk Groups Outside lines can b...

Page 62: ...rovided printer showing the data available on the supervisor displays Universal Answer Station users may dial the Universal Answer code or press the UA key to answer any outside lines programmed to ri...

Page 63: ...version software ADD ON MODULE APPOINTMENT REMINDER AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUSIC BUSY STATION CALLBACK BUSY STATION INDICATIONS BLF CALL FORWARDING CALL LOGS CALL PICKUP DIRECT S...

Page 64: ...at the selected keyset Busy Station Callback When reaching a busy station callers may request a callback by pressing one button or dialing a code The system rings the caller back when that station bec...

Page 65: ...election DSS Programmable keys can be assigned as DSS keys and associated with extension numbers Users press these keys to call or transfer calls to the assigned stations Do not Disturb Override The D...

Page 66: ...Ringing Interface The MISC daughter board has 1 relay for control of a customer provided loud ringing device This relay can be programmed to operate with a specific station or station group Manual Si...

Page 67: ...people can join in This uses one of the conference circuits in the system Programmable Keys LCD 24B and STD 24B keysets have 24 programmable keys LCD 12B and Basic 12B keysets have 12 and 6B keysets...

Page 68: ...er of attempts as defined by system programming available to keyset users only y MEMO REDIAL iDCS L version software only When you are calling directory assistance you can store the number you are giv...

Page 69: ...utside calls YES NO NO Receive outside calls YES YES NO Make intercom calls YES YES NO Receive intercom calls YES YES NO Tri Colored Lights LCD 24B and STD 24B keysets have 16 keys equipped for tri co...

Page 70: ...or roup Identification When a call is made to a station group the display shows CALL FOR GROUP and the user s group number These calls can be answered with a different greeting than calls to the user...

Page 71: ...t basis The list includes calls that were answered and calls that rang the user s station but that were not answered When reviewing this list the user can press one button to dial the person back The...

Page 72: ...When an outside call is made digits are displayed as the user dials them If the display indicates an incorrect number was dialed the user can quickly hang up before billing begins Enhanced Station Pro...

Page 73: ...Station Camp On you may respond with a text message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back wi...

Page 74: ...xtension 203 and is waiting for 203 to answer This station in the sales department is receiving a group call from Mr Smith This display tells you this is a new incoming call to the sales department Th...

Page 75: ...g the three initial options The arrow indicates other options available to you by pressing the SCROLL key SAMSUNG TELECOM BARGE NND DROP This display shows an investigation of a station that is talkin...

Page 76: ...e the supervisor data was last cleared It does not necessarily represent calls currently in queue 201 answered 065 calls today The agent at station 201 has answered 65 calls today 124 calls received t...

Page 77: ...O T O TT TT IT IA O I O T IA IT IA FG 19544530000 3055922900217 GROUP IN 3056401066 DND OFF DND ON GROUP OUT 18007864782 3056401067 DIALED DIGIT 1234567890 1234567890 ACCOUNT CODE SMDR REPORT FOR STA...

Page 78: ...56401066 DND OFF DND ON GROUP OUT 18007864782 3056401067 DIALED DIGIT 1234567890 1234567890 ACCOUNT CODE 13055922900 13055556420 13055922900 13055922900 13055559748 13055922900 13055922900 CID ANI NUM...

Page 79: ...LLS AVERAGE RING ANSWERED CALL TIME TIME 01 210 JOHN 0002 01 55 00 05 02 211 SAM 0001 02 18 00 06 03 208 MIKE 0003 01 22 00 04 04 207 PETER 0001 03 16 00 05 UCD GROUP 515 SUPPORT FROM MON 03 Jan 08 30...

Page 80: ...logged out although the condition of the group is now all agents busy the check has been made and the agent busy statistic does not increment Also if a call comes into a group with all agents busy an...

Page 81: ...lculated as follows a Queue time begins when a call is queuing b Queue time ends when a caller is either Answered by an agent System gets disconnected from C O or Caller is transferred to final destin...

Page 82: ...ered The total number of calls answered by the agent This does not include ring no answer to an agent station If this total number is less than the calls received by the group it is possible that call...

Page 83: ...OUP 32 INTERNAL PAGE USED 35 EXTERNAL PAGE USED 79 ALL PAGE USED 231 TRUNK GROUPS GROUP OUTGOING BUSY 9 1245 18 800 521 3 801 20 3 802 0 0 INDIVIDUAL TRUNKS TRUNK TRUNK NAME ATTA ANSD NOT ANSD OUTGOIN...

Page 84: ...group was busy regardless of the manner in which it was selected e g DTS key LCR 9 7XX TRK GROUP SELECT SPD External call forward DISA 7 INTERCOM CALLS COMPLETED These are all intercom calls that were...

Page 85: ...ssed 12 EXTERNAL PAGE USED Peg count for every time external page was accessed 13 ALL PAGE USED Peg count of every time the all page feature was accessed This does not include internal or external pag...

Page 86: ...trunk rang the system but was not answered These are the same calls that would be flagged as abandoned in SMDR 6 OUTGOING This is the number of times this trunk was used to make an outgoing call A va...

Page 87: ...OT ANSD The number of times any trunk call directed to the specific group number was not answered by any member of the group 5 INTERCOM An intercom call made from a station or device within the system...

Page 88: ...he SMDR start time in MMC 501 8 ICM TRSF This is the number of times a trunk call was successfully transfered to another station using the intercom It includes both screened and unscreened transfer 9...

Page 89: ...device within the system to another station 12 ANSD This is the number of times an intercom call was answered by this specific station Screened transfers count as an answered intercom call 13 DIALED...

Page 90: ...1999 16 47 00 MJD01 SYNC Failure C2 S2 03 14 1999 16 47 00 MJD02 SYNC Recvry C2 S2 03 16 1999 16 47 00 MNF04 Trunk Fault C1 S08 P03 03 16 1999 16 48 00 MNF05 Trunk Recvry C1 S08 P01 03 16 1999 16 48...

Page 91: ...industrial complex To implement this service you need 8BSI card DBS card and DECT handsets Users of this service meet improved overall efficiency since staff can be reached or make calls wherever the...

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