4-1
Chapter
4
Business Feature Package
This chapter describes various features of the iDCS 500 system as follows.
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SYSTEM FEATURES
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STATION FEATURES
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DISPLAY FEATURES
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SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID)
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SAMPLE SMDR PRINTOUT (WITH CALLER ID NUMBER)
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SAMPLE UCD REPORT
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UCD CALL STATISTICS
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UCD AGENT STATISTICS
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SAMPLE TRAFFIC REPORT
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TRAFFIC REPORT OVERVIEW
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SAMPLE ALARM REPORT
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DECT SERVICE
SYSTEM FEATURES
Account Code Entry
Forced - Verified
Forced - Not Verified
Voluntary
Account Code Key (M Version)
Account Code Key - One Touch (L Version)
All Call Voice Page
Attention Tone
Authorization Codes
Forced
Voluntary
Auto Attendant†
Automatic Hold
Background Music
Cadence–Integrated Voice Mail*
Call Activity Display†
Call Costing†
Caller Identification†
Caller ID
Calling Line Identification (CLI)
Calling ID Features
Name/Number Display
Next Call
Save Caller ID Number
Store Caller ID Number
Inquire Park/Hold
Caller ID Review List (L Version)
Caller ID Review List (M Version)
Investigate
Abandon Call List
Caller ID on SMDR
Number to Name Translation
Call Forwarding
All Calls
Busy
No Answer
Busy/No Answer
Forward DND
Follow Me
External
To Voice Mail
Preset Destination
Call Forward Busy (CFB – Networking Enabled Only)
Call Forward No Response (CFNR – Networking Enabled Only)
Call Forward Unconditional (CFU – Networking Enabled Only)
Call Hold
Exclusive
System
Remote
Call Park and Page
Call Pickup
Directed
Groups
Established (L Version)
Call Waiting/Camp-On
Caller Emergency Service ID (CESID)
Centrex/PBX Use
Chain Dialing
Class of Service
Common Bell Control
Conference
Add On (5 Party)
Unsupervised
Split (L Version)
Computer Telephony Integration (CTI)
TAPI 2.1
Customer Set Relocation
Data Security
Database Printout
Dialed Number Identification Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID)
Time-based Routing
Busy or Camp-On Option
Direct Inward System Access (DISA)
Direct Trunk Selection
