Caller ID number in the display. Regardless of which one is selected to be seen
first, the N/N key is pressed to view the other piece of CID information.
NEXT CALL
In the event that there is a call waiting or a camped-on call at the user’s keyset, the
user can press the NEXT key to display the Caller ID information associated with
the next call in queue at the station. Either the CID name or CID number will show in
the display depending on the N/N selection.
SAVE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the SAVE key. This saves the CID number in the Save Number feature. Press-
ing the SAVE number redial key will dial the CID number. The system must be
using LCR to dial the saved number.
STORE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the STORE key. This saves the CID number as a speed dial number in the
personal speed dial list. The system must be using LCR to dial the stored number.
INQUIRE PARK/HOLD
When a user is informed that an incoming call is on hold or has been parked, the
user may view the Caller ID or ANI information before he/she retrieves the call. This
will influence how the user chooses to handle the call.
CID/ANI REVIEW LIST
This feature allows display keyset users to review CID information for calls sent to
their stations. This list can be from ten to fifty calls in a first in, first out basis. The list
includes calls that were answered and calls that rang the user’s station but that
were not answered. When reviewing this list, the user can press one button to dial
the person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID/ANI information is available for an incoming call, the
selected stations can know to whom the iDCS 100 user is speaking. On outgoing
calls, the selected stations can see who was called. After investigating, the se-
lected stations may barge-in on the conversation, disconnect the call or hang up.
ABANDON CALL LIST (50)
The system has a system-wide abandon call list that stores CID/ANI information for
calls that rang but were not answered. The list is accessed using the operator’s
passcode. When reviewing this list, you are provided options to CLEAR the entry or
DIAL the number. You can use the NND key to toggle between the CID name, CID
or ANI number and the date and time the call came in. The system must be using
4.37
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