ENG - 5
06 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
• Check whether the power cord of the Soundbar is
correctly inserted into the outlet.
When the subwoofer or surround sound speakers are
not automatically connected
1.
Turn off the Soundbar main unit.
2.
Press and hold
ID SET
on the rear of the subwoofer
and surround speakers for at least 5 seconds.
• The surround speakers may not be provided,
depending on the model.
Subwoofer
Rear of Subwoofer
"Blinking blue fast"
5 sec
Surround Speaker (HW-Q935GC only)
Rear of the Left and Right
Surround Speakers
"Blinking blue fast"
5 sec
3.
Press the
Up
button on the remote control for
5 seconds.
SOU
ND
MOD
E
PAIR
5 sec
ID SET
4.
Check if the LINK LED is solid blue (connection
complete).
• The LINK LED indicator stops blinking and glows
a solid blue when a connection is established
between the Soundbar and the Subwoofer,
surround speakers.
Soundbar works erratically.
• After removing the power cord, insert it again.
• Try again after initialising the product.
• If there is no signal, the Soundbar automatically
turns off after a certain period of time. Turn on the
power.
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red.
• The microphone is turned off.
Turn on the microphone.
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the
volume of the external device.
• For sound output of the TV, select Soundbar.
(Samsung TV: Home (
) → Menu → Settings (
)
→ All Settings ( ) → Sound → Sound Output →
Select Soundbar)
• Remove the cable from the Soundbar and then
reconnect it.
Sound is not output from the subwoofer or the
surround speakers.
• Check whether the LED on the rear of the
Subwoofer and Surround Speakers lights in blue.
Reconnect it when the blue LED blinks or the red
LED lights.
If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly
connected to the ARC terminal.
• Connection may not be possible due to the
connected external device (set-top box, game
console, etc.). Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home ( )
→ Menu → Settings ( ) → All Settings ( ) →
Connection → External Device Manager →
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “BT
PAIRING” for connection. (Press the
PAIR
button
on the remote control or press the
(Mic On/Off)
button on the body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker
list on the device to connect.
(Samsung TV: Home (
) → Menu → Settings (
)
→ All Settings ( ) → Sound → Sound Output →
Bluetooth Speaker List)
