17
ENG
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
•
Is the power cord plugged into the outlet?
¼
Connect the power plug to the outlet.
A function does not work when the button is pressed.
•
Is there static electricity in the air?
¼
Disconnect the power plug and connect it again.
Sound is not produced.
•
Is the Mute function on?
•
Is the volume set to minimum?
¼
Press the Mute button to cancel the function.
¼
Adjust the volume.
The remote control does not work.
•
Are the batteries drained?
•
Is the distance between the remote control and main
unit too far?
¼
Replace with new batteries.
¼
Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
•
Does your TV support TV SoundConnect?
•
Is your TV firmware the latest version?
•
Does an error occur when connecting?
•
Reset the TV MODE and connect again.
¼
TV SoundConnect is supported by some Samsung
TVs released after 2012. Check your TV to see if it
supports TV SoundConnect.
¼
Update your TV with the latest firmware.
¼
Contact the Samsung call center.
¼
Press and hold the
Soundconnect
button for 5
seconds to reset the TV SoundConnect connection.