Samsung HW-E6500, User Manual

Page: 37 / 82

English
37
06
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Troubleshooting
Before requesting service, please check the following.
Symptom Check Remedy
The unit will not turn on. • Is the power cord plugged into the
outlet?
• Connect the power plug to the
outlet.
A function does not
work when the button is
pressed. • Is there static electricity in the air? • Disconnect the power plug and
connect it again.
Sound is not produced. • Are the speakers and external
components connected properly?
• Is the Mute function on?
• Is the volume set to minimum?
• Connect them correctly.
• Press the
MUTE button to
cancel the function.
• Adjust the volume.
Picture does not appear
on a TV when the
function is selected. • Is the external component
connected properly?
• Connect it correctly.
Remote controller does
not work. • Are the batteries drained?
• Is the distance between remote
control and main unit too great?
• Replace with new batteries.
• Operate at close distance.
The sound from the left/
right channels is
reversed.
• Are the left/right speaker or left/
right input/output cables connected
properly?
• Check the left/right channel and
connect it/them correctly.
Can't receive radio
broadcasts. • Is FM antenna connected
properly?
• Connect the antenna correctly.
• If the input strength of antenna
signal is weak, install the FM
antenna in a place with good
reception.
There is no sound from
surround speakers. • Are the surround speakers
connected properly?
• Is SR (surround) incorrectly set to
NONE in the Speaker Size?
• Is surround mode set to stereo?
• Refer to page 14 to connect
them properly.
• Refer to page 25 to select
SMALL or NONE.
Can't select Dolby Pro
Logic ll mode. • Is the input signal selected
properly?
• Only 2 channel signal can
select Dolby Pro Logic II mode.
(ex:PCM, 2 channel analog
input signal.)
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