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ENG - 32

11  TROUBLESHOOTING

Refer to the table below if this product does not function properly. If the problem you are experiencing 

is not listed below or if the instructions below do not help, turn off the product, disconnect the power 

cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

Soundbar does not turn on.

 

;

Check whether the power cord of the 
Soundbar is correctly inserted into the 
outlet.

Soundbar works erratically.

 

;

After removing the power cord, insert it 
again.

 

;

Remote the power cord from the external 
device and try again.

 

;

If there is no signal, the Soundbar 
automatically turns off after a certain 
period of time. Turn on the power.  
(See page 3.)

In case the remote control does not work.

 

;

Point the remote directly at the Soundbar.

 

;

Replace the batteries with new ones.

Soundbar does not output any sound.

 

;

The volume of the Soundbar is too low or 
muted. Adjust the volume.

 

;

When any external device (STB, Bluetooth 
device, mobile device, etc.) is connected, 
adjust the volume of the external device. 

 

;

For sound output of the TV, select 
Soundbar. (Samsung TV: Home ( 

 ) → 

Settings ( 

 ) → Sound → Sound Output → 

Select Soundbar)

 

;

The cable connection to the Soundbar may 
not be loose. Remove the cable and 
connect again.

 

;

Remove the power cord completely, 
reconnect, and turn the power on.

 

;

Reset the product and try again.  
(See page 31.)

Subwoofer does not output any sound.

 

;

Check whether the LED indicator on the 
rear of the Subwoofer is on in blue. 
Reconnect the Soundbar and Subwoofer if 
the indicator is blinking in blue or turned 
red. (See page

 7

.) 

 

;

You may experience an issue if there is an 
obstacle between the Soundbar and 
Subwoofer. Move devices to an area away 
from obstacles.

 

;

Other devices sending radio frequency 
signals in proximity may interrupt the 
connection. Keep your speaker away from 
such devices.

 

;

Remove and reconnect the power plug.

The Subwoofer volume is too low.

 

;

The original volume of the content you are 
playing may be low. Try adjusting the 
Subwoofer level. (See page

 25

.)

 

;

Bring the Subwoofer speaker closer to you.

In case the TV is not connected via HDMI TO 
TV (ARC).

 

;

Check whether the HDMI cable is correctly 
connected to the ARC terminal.  

(See page 

 11.)

 

;

Connection may not be possible due to the 
connected external device (set-top box, 
game machine, etc.). Directly connect the 
Soundbar.

 

;

HDMI-CEC may not be activated on the TV. 
Turn on the CEC on the TV menu. (Samsung 
TV: Home ( 

 ) → Settings (   ) → General 

→ External Device Manager →  

(HDMI-CEC) ON)

Summary of Contents for HW-A45C

Page 1: ...HW A45C FULL MANUAL Imagine the possibilities Thank you for purchasing this Samsung product To receive more complete service please register your product at www samsung com register ...

Page 2: ...his symbol instructs the user to consult the user manual for further safety related information WARNING To reduce the risk of fire or electric shock do not expose this appliance to rain or moisture To prevent injury this apparatus must be securely attached to the floor wall in accordance with the installation instructions This product contains chemicals known to the State of California to cause ca...

Page 3: ... and receiver Connecting the equipment to an outlet that is on a different circuit than the radio or TV Consulting the dealer or an experienced radio TV technician for help FCCRadiationExposureStatement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated so there is at least 8 inches 20 cm between the ...

Page 4: ...h the power requirements listed on the identification sticker located on the bottom of your product Install your product horizontally on a suitable base furniture with enough space around it for ventilation 3 4 inches Make sure the ventilation slots are not covered Do not place the unit on amplifiers or other equipment which may become hot This unit is designed for continuous use To fully turn off...

Page 5: ...llation components connections and product specifications FULLMANUAL You can access the FULL MANUAL on Samsung s on line customer support center by scanning the QR code on the left To see the manual on your PC or mobile device download the manual in document format from Samsung s website http www samsung com support Design and specifications are subject to change without prior notice ...

Page 6: ...connection between the Subwoofer and the Soundbar 6 Manually connecting the Subwoofer if automatic connection fails 7 Connecting an SWA 9100S Sold Separately to your Soundbar 9 04 ConnectingtoyourTV 11 Method 1 Connecting with a Cable 11 Connecting a TV using an HDMI Cable 11 Connecting using an Optical Cable 13 Method 2 Connecting Wirelessly 14 Connecting a TV via Bluetooth 14 05 ConnectinganExte...

Page 7: ... more than one function 27 Output specifications for the different sound effect modes 27 09 InstallingtheWallMount 28 Installation Precautions 28 Wallmount Components 28 10 SoftwareUpdate 30 How to check the Firmware version 30 Update Procedure 31 If UPDATE is not displayed 31 11 Troubleshooting 32 12 License 34 13 OpenSourceLicenseNotice 35 14 ImportantNotesAboutService 35 15 SpecificationsandGui...

Page 8: ...l Bottom of the Soundbar Main Unit To purchase additional components or optional cables contact a Samsung Service Center or Samsung Customer Care Depending on the region the appearance of the AC plug may differ from the plug displayed above or it may be supplied integrated with the AC DC adapter The appearance of the accessories may differ slightly from the illustrations above InsertingBatteriesbe...

Page 9: ...bar s front display Source Button Selects the source input mode Inputmode Display Optical Digital input D IN ARC HDMI OUT input D IN TV ARC Auto conversion HDMI input HDMI BLUETOOTH mode BT USB mode USB To turn on BTPAIRING mode change the source to BT mode and then press and hold the Source button for more than 5 seconds When you plug in the AC cord the power button will begin working in 4 to 6 s...

Page 10: ...red on the USB device through the Soundbar HDMI Inputs digital video and audio signals simultaneously using an HDMI cable Connect to the HDMI output of an external device HDMITOTV ARC Connect to the HDMI ARC port on a TV DC24V PowerSupplyIn Connect the AC DC power adapter When disconnecting the power cable of the AC DC power adapter from a wall outlet pull the plug Do not pull the cable Do not con...

Page 11: ... required electrical power and power consumption refer to the label attached to the product Label Bottom of the Soundbar Main Unit POWER RearofSubwoofer PowerCord Connecting ElectricalPower Bottomofthe SoundbarMainUnit AC DCAdapter Connecting ElectricalPower DC 24V USB 5V 0 5A DIGITAL AUDIO IN OPTICAL HDMI HDMI TO TV ARC DC 24V PowerCord Make sure to rest the AC DC Adapter flat on a table or the f...

Page 12: ...oofer LED Status Description Resolution Blue On Successfully connected normal operation Blinking Recovering the connection Check if the power cable attached to the main Soundbar unit is connected properly or wait about 5 minutes If blinking persists try manually connecting the subwoofer See page 7 Red On Standby with the Soundbar main unit turned off Check if the power cable attached to the main S...

Page 13: ...woofer turns off and the blue indicator blinks 5 Sec RearofSubwoofer 2 Press and hold the Upbutton on the remote control for at least 5 seconds The IDSET message appears on the display of the Soundbar for a moment and then it disappears The Soundbar will automatically power on when IDSET is complete IDSET OUND E PAIR 5 Sec SAMSUNGlogoisonthetop 3 Check if the LINK LED is solid blue connection comp...

Page 14: ...the Soundbar near the Soundbar interference may cause some sound interruption The maximum transmission distance of the main unit s wireless signal is about 32 8 ft 10 m but may vary depending on your operating environment If a steel concrete or metallic wall is between the main unit and the wireless subwoofer the system may not operate at all because the wireless signal cannot penetrate metal PREC...

Page 15: ...UNDSPEAKERSOUT SPEAKERIMPEDANCE 3Ω POWER L R SURROUNDSPEAKERSOUT SURROUND RIGHT SURROUND LEFT SURROUND RIGHT 2 Check the standby status of the Wireless Receiver Module after plugging it into an electrical outlet The LINK LED indicator blue LED on the Wireless Receiver Module blinks If the LED does not blink press the IDSET button on the back of the Wireless Receiver Module with a pen tip for 5 6 s...

Page 16: ...UNGlogoisonthetop CAUTION If your Soundbar was playing music when it connects to the SWA 9100S you may hear some stuttering from the woofer as the connection finalizes 4 Check if the LINK LED is solid blue connection complete STANDBY LINK LINK BlueisOn The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Receiver Module...

Page 17: ...hod1 ConnectingwithaCable ConnectingaTVusinganHDMICable CAUTION When both the HDMI cable and optical cable are connected the HDMI signal is received first To connect the HDMI cable between the TV and Soundbar be sure to connect the terminals marked ARC Otherwise the TV sound may not be output The recommended cable is HighSpeedHDMICablewithEthernet HDMI TO TV ARC HDMI IN ARC ConnecttotheHDMIIN ARC ...

Page 18: ...f video and audio data with just a single connector If the TV provides an ARC port connect the HDMI cable to the HDMI IN ARC port We recommend you use a coreless HDMI cable if possible If you use a cored HDMI cable use one whose diameter is less than 0 55 inches 14 mm This function is not available if the HDMI cable does not support ARC When the audio in a broadcast is encoded in Dolby Digital and...

Page 19: ...d the terminals have covers be sure to remove the covers DIGITAL AUDIO IN OPTICAL OPTICAL OUT OpticalCable notsupplied BottomoftheSoundbar TopoftheSoundbar D IN 1 Connect the DIGITALAUDIOIN OPTICAL port on the Soundbar to the OPTICAL OUT port of the TV with a digital optical cable not supplied 2 Press the Source button on the top panel or remote control and then select the D IN mode ...

Page 20: ...dbar for more than 5 seconds to display BTPAIRING 2 Select Bluetooth mode on the TV For more information see the TV s manual 3 Select AV SamsungSoundbarA5 Series from the list on TV s screen An available Soundbar is indicated with NeedPairing or Paired on the TV s Bluetooth device list To connect the TV to the Soundbar select the message and then establish a connection When the TV is connected TVN...

Page 21: ... the remote control or press and hold the Source button on the top of the Soundbar for more than 5 seconds while the Soundbar is in BT mode NOTES If asked for a PIN code when connecting a Bluetooth device enter 0000 In Bluetooth connection mode the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32 8 ft 10 meters The Soundbar automatically tu...

Page 22: ...e HDMICable BottomoftheSoundbar ExternalDevice TopoftheSoundbar HDMI 1 Connect an HDMI cable from the HDMI port on the back of the product to the HDMI OUT port on your digital device 2 Connect an HDMI cable from the HDMITOTV ARC port on the back of the product to the HDMI IN port on your TV 3 Press the Source button on the top panel or on the remote control and then select HDMI 4 HDMI mode is disp...

Page 23: ...ed BottomoftheSoundbar TopoftheSoundbar BD DVDplayer Set topbox Gameconsole D IN 1 Connect DIGITALAUDIOIN OPTICAL on the main unit to the OPTICAL OUT port of the Source Device using a digital optical cable not supplied 2 Select D IN mode by pressing the Source button on the top panel or on the remote control ...

Page 24: ...utes FileFormatTypeCompatibilitylist Extension Codec SamplingRate Bitrate mp3 MPEG 1 Layer2 16kHz 48kHz 80kbps 320kbps MPEG 1 Layer3 16kHz 48kHz 80kbps 320kbps MPEG 2 Layer3 16kHz 48kHz 80kbps 320kbps MPEG 2 5 Layer3 16kHz 48kHz 80kbps 320kbps wma Wave_Format_MSAudio1 16kHz 48kHz 56kbps 128kbps Wave_Format_MSAudio2 16kHz 48kHz 56kbps 128kbps aac AAC 16kHz 96kHz 48kbps 320kbps AAC LC 16kHz 96kHz 12...

Page 25: ...Y if there is a connect record b When BTREADY appears press and hold the Source button on the top panel of the Soundbar for more than 5 seconds to display BTPAIRING 2 On your device select AV SamsungSoundbarA5 Series from the list that appears When the Soundbar is connected to the Bluetooth device BluetoothDeviceName BT appears in the front display 3 Play music files from the device connected via ...

Page 26: ...c devices may cause radio interference Devices that generate electromagnetic waves must be kept away from the Soundbar main unit e g microwaves wireless LAN devices etc The Soundbar supports SBC data 44 1kHz 48kHz Connect only to a Bluetooth device that supports the A2DP AV function You cannot connect the Soundbar to a Bluetooth device that supports only the HF Hands Free function Once you have pa...

Page 27: ...etooth Bluetooth is a technology that enables Bluetooth compliant devices to interconnect easily with each other using a short wireless connection A Bluetooth device may cause noise or malfunction depending on usage if A part of your body is in contact with the receiving transmitting system of the Bluetooth device or the Soundbar It is subject to electrical variation from obstructions caused by a ...

Page 28: ... Bluetooth device side switch Bluetooth on and select the Soundbar from the list of available devices the Soundbar will automatically connect to the Bluetooth device 3 A 2nd Bluetooth device can be paired and connected to the Soundbar using the same method If you attempt to connect a 3rd device a connected device that is not playing audio will lose its Bluetooth connection but will still be paired...

Page 29: ...NDMODE SOUND MODE Press to cycle through the available sound modes SURROUNDSOUND GAME ADAPTIVE DTSVIRTUAL X orSTANDARD SURROUNDSOUND Provides a wider sound field than standard GAME Provides stereoscopic sound to immerse you in the action while gaming ADAPTIVE Analyzes the content in real time and automatically provides an optimal sound field based on the characteristics of the content DTSVIRTUAL X...

Page 30: ...AIR Bluetooth PAIR Press the PAIR button BTPAIRING appears in the Soundbar s display You can connect the Soundbar to a new Bluetooth device in this mode by selecting the Soundbar from the Bluetooth device s search list Play Pause Press the p button to pause a music file temporarily When you press the button again the music file plays Up Down Left Right PresstheindicatedareastoselectUp Down Left Ri...

Page 31: ...e is set to STANDARD If the video on the TV and audio from the Soundbar are not synchronized press the SoundControl button to select AUDIOSYNC and then set the audio delay between 0 300milliseconds by using the Up Down buttons Not available in USB or BT mode AUDIOSYNC is only supported for some functions WOOFER BASS LEVEL S O U N D M O D E V O L W O O F E R S O U N D B A R S O U N D M O D E V O L ...

Page 32: ...1 Turn Off the Soundbar 2 Push up and hold the WOOFER button for 5 seconds Each time you push the WOOFER button up and hold it for 5 seconds the mode switches in the following order OFF TVREMOTE Default mode SAMSUNG TVREMOTE ALL TVREMOTE RemoteControlButton Display Status S O U N D M O D E V O L W O O F E R S O U N D B 5 Sec OFF TVREMOTE Default mode Disable the TV remote control S O U N D M O D E...

Page 33: ...Off Standby page 22 Outputspecificationsforthedifferentsoundeffectmodes Effect Input Output WithoutWirelessRear SpeakerKit WithWirelessRear SpeakerKit SOUNDMODE SOUND MODE SURROUND SOUND 2 0 ch 2 1 ch 4 1 ch 5 1 ch 2 1 ch 4 1 ch GAME 2 0 ch 2 1 ch 4 1 ch 5 1 ch 2 1 ch 4 1 ch ADAPTIVE 2 0 ch 2 1 ch 4 1 ch 5 1 ch 2 1 ch 4 1 ch DTS VIRTUAL X 2 0 ch 2 1 ch 4 1 ch 5 1 ch 2 1 ch 4 1 ch STANDARD 2 0 ch 2...

Page 34: ...ting screws according to the type and thickness of the wall you want to mount the Soundbar on Diameter M5 Length 1 3 8 inches 35 mm or longer recommended Connect cables from the unit to external devices before you install the Soundbar on the wall Make sure the unit is turned off and unplugged from the power source before you install it Otherwise it may cause an electric shock WallmountComponents W...

Page 35: ...appropriately sized drill bit drill a hole in the wall at each marking If the markings do not correspond to the positions of studs make sure you insert appropriate anchors into the holes before you insert the support screws If you use anchors make sure the holes you drill are large enough for the anchors you use 5 Push a screw not supplied through each Holder Screw and then screw each screw firmly...

Page 36: ...ate is offered you can update the firmware by connecting a USB device with the firmware update stored on it to the USB port on your Soundbar For more information about how to download update files go to the Samsung Electronics website at https www samsung com us support downloads Then select the product type or enter the model number of your Soundbar select the Software Apps option and then Downlo...

Page 37: ...he Soundbar turns off The update is complete This product has a DUAL BOOT function If the firmware fails to update you can update the firmware again 7 Restore your settings on the Soundbar IfUPDATEisnotdisplayed 1 Turn off the Soundbar disconnect and then reconnect the USB storage device that contains the update files to the Soundbar s USB port 2 Disconnect the Soundbar s power cord reconnect it a...

Page 38: ...ndbar The cable connection to the Soundbar may not be loose Remove the cable and connect again Remove the power cord completely reconnect and turn the power on Reset the product and try again See page 31 Subwooferdoesnotoutputanysound Check whether the LED indicator on the rear of the Subwoofer is on in blue Reconnect the Soundbar and Subwoofer if the indicator is blinking in blue or turned red Se...

Page 39: ...ve and reconnect the power plug then try again Reset the product and try again See page 31 Sounddropsoutwhenconnectedvia Bluetooth If your device that is connected via Bluetooth moves too far away from the Soundbar it may cause the sound to drop out Move the device closer to the Soundbar If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furnit...

Page 40: ...oduct is ENERGY STAR qualified in its factory default setting Change to certain features settings and functionality in this product can change the power consumption possibly beyond the limits required for ENERGY STAR qualification Environmental Protection Agency and Department of Energy ENERGY STAR is a joint program of the Government agencies designed to promote energy efficient products and prac...

Page 41: ...a An engineer is called out to your home at your request and there is no defect in the product b You bring the unit to a repair center and there is no defect in the product You will be advised of the amount of the administration fee before any work is done or a home visit is made If you have a problem with this product we strongly recommend you read the appropriate section of this manual visit the...

Page 42: ...W 40Wx4 Supported play formats DTS 2 0 and DTS Virtual X sound is played in DTS format LPCM 2ch Dolby Audio supporting Dolby Digital DTS DTS Virtual X Subwoofer Name PS WT55D Weight 10 6 lbs 4 8 kg Dimensions W x H x D 7 9 x 13 9 x 11 4 inches 200 6 x 353 0 x 290 0 mm AMPLIFIER Rated Output power 100W NOTES Samsung Electronics Co Ltd reserves the right to change the specifications without notice W...

Page 43: ... service problems incorrect electrical line voltage fluctuations and surges customer adjustments and failure to follow operating instructions cleaning maintenance and environmental instructions that are covered and prescribed in the instruction book product removal or reinstallation reception problems and distortion related to noise echo interference or other signal transmission and delivery probl...

Page 44: ... Ltd All rights reserved QUESTIONS OR COMMENTS Country IN THE US 1 800 SAMSUNG 726 7864 www samsung com us support Samsung Electronics America Inc 85 Challenger Road Ridgefield Park NJ 07660 Samsung Service Center Web Site Address ...

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