|
22
English
Other Information
Troubleshooting
Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed
below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest
authorized dealer or Samsung Electronics Service Centre.
Symptom
Check/Remedy
I cannot eject the disc.
•
Is the power cord plugged securely into the outlet?
•
Turn off the power and then turn it back on.
Playback does not start.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
•
CD-ROMs and DVD-ROMs cannot be played on this product.
•
Make sure that the rating level is correct.
Playback does not start
immediately when the
Play/Pause button is
pressed.
•
Are you using a deformed disc or a disc with scratches on the surface?
•
Wipe the disc clean.
Sound is not produced.
•
No sound is heard during fast playback, slow playback, and step motion
playback.
•
Are the speakers connected properly? Is the speaker setup correctly
customized?
•
Is the disc severely damaged?
Sound can be heard only
from a few speakers and
not all 6.
•
On certain DVD discs, sound is output from the front speakers only.
•
Check if the speakers are connected properly.
•
Adjust the volume.
•
When listening to a CD, radio or TV, sound is output to the front speakers only.
Select V-SURROUND (Virtual Surround) on the remote control to use all six
speakers.
Dolby Digital 5.1 CH
Surround Sound is not
produced.
•
Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
Sound is produced only if the disc is recorded with 5.1 channel sound.
•
Is the audio language correctly set to Dolby Digital 5.1-CH in the information
display?
The remote control does
not work.
•
Is the remote control being operated within its operation range of angle and
distance?
•
Are the batteries drained?
•
Have you selected the correct mode (RECEIVER DVD/TV)?
• Disc is rotating but no
picture is produced.
• Picture quality is poor
and picture is shaking.
•
Is the TV power on?
•
Are the video cables connected properly?
•
Is the disc dirty or damaged?
•
A poorly manufactured disc may not be playable.
Audio language and
subtitles do not work.
•
Audio language and subtitles will not work if the disc does not contain them.
The Disc/Title menu
screen does not appear
even when the Disc/Title
function is selected.
•
Are you using a disc that does not contain menus?
