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Backup and Reset
Settings
Backup and Reset
Back up your data to Google
servers. You can also reset your
device to its factory defaults.
Backup and Restore
Enable backup of your information to Google
servers.
1. From a Home screen, tap
Apps
>
Settings
.
2. Tap
Backup and reset
for options:
•
Back up my data
: Enable back up of
application data, Wi-Fi passwords, and other
settings to Google servers.
•
Backup account
: Select a Google Account to
be used as your backup account.
•
Automatic restore
: Enable automatic
restoration of settings from Google servers.
When enabled, backed-up settings are
restored when you reinstall an application.
Reset Network Settings
You can reset Wi-Fi, Mobile data, and Bluetooth
settings with Reset network settings.
1. From a Home screen, tap
Apps
>
Settings
.
2. Tap
Backup and reset
>
Reset network
settings
.
3. Tap
Reset settings
, and confirm when prompted.
Factory Data Reset
Return your device to its factory defaults.
Warning
:
This action permanently erases ALL data
from the device, including Google or other account
settings, system and application data and settings,
downloaded applications, as well as your music,
photos, videos, and other files.
1. From a Home screen, tap
Apps
>
Settings
.
2. Tap
Backup and reset
>
Factory data reset
.
3. Tap
Reset device
and follow the prompts to
perform the reset.
Collect Diagnostics
Collect diagnostics data for troubleshooting.
1. From a Home screen, tap
Apps
>
Settings
.
2. Tap
Backup and reset
>
Collect diagnostics
.
3. Tap any of the options to read the description
and decide if you want to enable the feature.
•
Diagnostics
: Help T-Mobile troubleshoot your
device issues.
•
Issue Assist
: Optimize Wi-Fi connectivity and
diagnose network issues.
•
Personalized Offers
: Receive T-Mobile offers
that will improve your experience.