Samsung Galaxy J7 Duo User Manual Download

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www.samsung.com

USER MANUAL

English. 07/2020. Rev.1.0

SM-J720F

SM-J720F/DS

Summary of Contents for Galaxy J7 Duo

Page 1: ...www samsung com USER MANUAL English 07 2020 Rev 1 0 SM J720F SM J720F DS ...

Page 2: ...om your previous device 28 Understanding the screen 37 Notification panel 39 Entering text Apps and features 42 Installing or uninstalling apps 44 Phone 48 Contacts 52 Messages 55 Internet 56 Email 57 Camera 68 Gallery 71 AR EMOJI 74 Multi window 77 Samsung Pay mini 77 Samsung Members 77 Samsung Notes 78 Calendar 80 Samsung Health 82 Voice Recorder 83 My Files 83 Clock 85 Calculator 85 Radio 86 Ga...

Page 3: ...104 Data saver 104 SIM card manager dual SIM models 105 Mobile Hotspot andTethering 106 More connection settings 107 Sounds and vibration 108 Notifications 108 Display 109 Changing the screen mode or adjusting the display colour 110 Screensaver 111 Themes 111 Lock screen 112 Smart Lock 113 Biometrics and security 114 Face recognition 116 Fingerprint recognition 119 Samsung Pass 122 Secure Folder 1...

Page 4: ... registry settings or modified operating system software Attempting to customise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible ...

Page 5: ... graphics for extended periods may result in afterimages screen burn in or ghosting It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device You can set the touchscreen to turn off automatically when you are not using it Launch the Settings app tap Display Screen timeout and then select the length of t...

Page 6: ...se the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not place foreign materials such as metal objects magnets and magnetic stripe cards between the device and the wireless charger The wireless charging or fast charging feature is only available on supported models When the device heats up during use When you use featu...

Page 7: ...ht When using the mobile hotspot and tethering feature When using the device in areas with weak signals or no reception When charging the battery with a damaged USB cable When the device s multipurpose jack is damaged or exposed to foreign materials such as liquid dust metal powder and pencil lead When you are roaming Do the following when the device heats up Keep the device updated with the lates...

Page 8: ...r Turn off the device and wait until it cools down Precautions for operating environment Your device may heat up due to the environment in the following conditions Use caution to avoid shortening the battery s lifespan damaging the device or causing a fire Do not store your device in very cold or very hot temperatures Do not expose your device to direct sunlight for extended periods Do not use or ...

Page 9: ...es and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject t...

Page 10: ...ck Microphone Back key Front camera Proximity sensor Speaker Power key Multipurpose jack Touchscreen Flash Volume key Recents key Home key Fingerprint recognition sensor Speaker Rear camera Dual Back cover Flash GPS antenna Main antenna ...

Page 11: ...ures may not work If you attempt to remove the dust or foreign materials with a sharp object the device may be damaged and its appearance may be affected Connectivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the device s anten...

Page 12: ...ts Tap to open the list of recent apps Home Press to turn on the screen while the screen is locked Press to return to the Home screen Press and hold to launch the Google Assistant app Back Tap to return to the previous screen Volume Press to adjust the device volume Battery Installing the battery 1 Remove the back cover ...

Page 13: ...ails when you remove the back cover Do not bend or twist the back cover excessively Doing so may damage the cover 2 Insert the battery with the battery s gold coloured contacts properly aligned with the device s contacts 1 2 3 Replace the back cover ...

Page 14: ...damage to your device Connecting the charger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty Do not remove the battery before removing the charger This may damage the device To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to...

Page 15: ... the battery consumption Your device provides various options that help you conserve battery power Optimise the device using the device care feature When you are not using the device turn off the screen by pressing the Power key Activate power saving mode Close unnecessary apps Deactivate the Bluetooth feature when not in use Deactivate auto syncing of apps that need to be synced Decrease the back...

Page 16: ...such as a computer may result in a slower charging speed due to a lower electric current The device can be used while it is charging but it may take longer to fully charge the battery If the device receives an unstable power supply while charging the touchscreen may not function If this happens unplug the charger from the device While charging the device and the charger may heat up This is normal ...

Page 17: ...d in the device than when one SIM card is inserted Use only a microSIM card Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards Some LTE services may not be available depending on the service provider For more information about service availability contact your service provider 1 Remove the back ...

Page 18: ... dual SIM models If you insert two SIM or USIM cards you can have two phone numbers or service providers for a single device Activating SIM or USIM cards Launch the Settings app and tap Connections SIM card manager Select a SIM or USIM card and tap the switch to activate it Customising SIM or USIM cards Launch the Settings app tap Connections SIM card manager and then select a SIM or USIM card to ...

Page 19: ...site Some memory cards may not be fully compatible with the device Using an incompatible card may damage the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will ...

Page 20: ...ettings app and tap Device care Storage Advanced SD card Unmount Do not remove external storage such as a memory card or USB storage while the device is transferring or accessing information or right after transferring data Doing so can cause data to be corrupted or lost or cause damage to the external storage or device Samsung is not responsible for losses including loss of data resulting from th...

Page 21: ... hold the Power key and then tap Power off Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted such as aeroplanes and hospitals Emergency mode You can switch the device to emergency mode to reduce battery consumption Some apps and functions will be restricted In emergency mode you can make an emergency call send your current ...

Page 22: ... instructions to set up your device 1 Turn on the device 2 Select your preferred device language and select Select a language 3 Follow the on screen instructions to complete the setup The Home screen will appear If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup ...

Page 23: ...from Samsung Members and more To check the list of services that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launch the Settings app and tap Accounts and backup Accounts Samsung account Help Registering your Samsung account Registering a new Samsung account If you do not have a Samsung account you should create one 1 Launch the Settings ...

Page 24: ...ung account Finding your ID and resetting your password If you forget your Samsung account ID or password tap Find ID or Reset password on the Samsung account sign in screen You can find your ID or reset your password after you enter the required information Removing your Samsung account When you remove your registered Samsung account from the device your data such as contacts or events will also ...

Page 25: ...ts and backup Smart Switch If you do not have the app download it from Galaxy Store or Play Store Transferring data wirelessly viaWi Fi Direct Transfer data from your previous device to your device wirelessly viaWi Fi Direct 1 On the previous device launch Smart Switch If you do not have the app download it from Galaxy Store or Play Store 2 On your device launch the Settings app and tap Accounts a...

Page 26: ...evice to your device 3 On your device launch the Settings app and tap Accounts and backup Smart Switch Restore 4 Follow the on screen instructions to transfer data from external storage Samsung Cloud Back up data from your previous device to Samsung Cloud and restore the data to your new device You must register and sign in to your Samsung account to use Samsung Cloud Refer to Samsung account for ...

Page 27: ... will be backed up launch the Settings app and tap Accounts and backup Samsung Cloud Back up this phone Restoring data 1 On your new device launch the Settings app and tap Accounts and backup Samsung Cloud 2 Tap Restore data and select a device you want 3 Tick the data types you want to restore and tap Restore Syncing data You can sync data saved in your devices with Samsung Cloud and access it fr...

Page 28: ...ply excessive pressure to it with your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so may result in afterimages screen burn in or ghosting The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area It is recommended to use fingers when you use the touchscreen Tapping Ta...

Page 29: ...ap and hold an item and drag it to the target position Double tapping Double tap the screen Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen ...

Page 30: ... accessing all of the device s features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service provider A widget Favourite apps Screen indicator ...

Page 31: ... Apps screen Alternatively press the Home key or the Back key Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area and tap Home screen settings and then tap the Apps button switch to activate it The Apps button will be added at the bottom of the Home screen Apps button ...

Page 32: ...ea at the bottom of the Home screen Creating folders Create folders and gather similar apps to quickly access and launch apps 1 On the Home screen or the Apps screen tap and hold an app and then drag it over another app 2 Drop the app when a folder frame appears around the apps A new folder containing the selected apps will be created Tap Folder name and enter a folder name Adding more apps Tap on...

Page 33: ...p and hold a panel preview and then drag it to a new location Deleting panels Tap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide in...

Page 34: ...ed in the table below are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Some indicator icons appear only when you open the notification panel The indicator icons may appear differently depending on the service provider or model Icon Meaning No signal Signal strength Roaming outside of normal service ar...

Page 35: ...uired Battery charging Battery power level Lock screen Pressing the Power key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Power key or Home key to turn on the screen Locked screen ...

Page 36: ... screen lock method Face Register your face to unlock the screen Refer to Face recognition for more information Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition for more information You can set your device to perform a factory data reset if you enter the unlock code incorrectly several times in a row and reach the attempt limit Launch the Settings app t...

Page 37: ...hare the screenshot with others If the options are not visible on the captured screen launch the Settings app tap Advanced features Screenshots and then tap the Screenshot toolbar switch to activate it Notification panel When you receive new notifications such as messages or missed calls indicator icons appear on the status bar To see more information about the icons open the notification panel an...

Page 38: ...s Using quick setting buttons Tap quick setting buttons to activate certain features Swipe downwards on the notification panel to view more buttons Preferred SIM card for each option Tap and hold to access the SIM card manager dual SIM models To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange buttons tap Button order tap and ...

Page 39: ...e Enter a space View more keyboard functions Additional keyboard functions Changing the input language Tap Languages and types Manage input languages and select the languages to use When you select two or more languages you can switch between the input languages by swiping to the left or right on the space key Changing the keyboard layout Tap Languages and types select a language and then select a...

Page 40: ...Emoji stickers in chats for more information Attach animated GIFs Enter text by voice Change the keyboard settings Add an item from the clipboard Change the keyboard mode or size Open the text editing panel Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Tap and h...

Page 41: ...dictionary is not preinstalled on the device tap Move to Manage dictionaries tap next to a dictionary and then tap Install to download it 3 View the definition in the dictionary pop up window To switch to the full screen view tap Tap the definition on the screen to view more definitions In the detailed view tap to add the word to your favourite words list or tap SearchWeb to use the word as a sear...

Page 42: ...nload free apps tap Install To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To download...

Page 43: ...permissions For some apps to operate properly they may need permission to access or use information on your device To view your app permission settings launch the Settings app and tap Apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permission settings by permission category launch the Settings app and tap Apps Permissi...

Page 44: ...mber Delete a preceding character Access additional options Search for a contact Add the number to the contacts list Making calls from call logs or contacts list Tap Recents or Contacts and then swipe to the right on a contact or a phone number to make a call If this feature is deactivated launch the Settings app tap Advanced features Motions and gestures and then tap the Swipe to call or send mes...

Page 45: ...e locked screen drag outside the circle Making an international call 1 Launch the Phone app and tap Keypad 2 Tap and hold 0 until the sign appears 3 Enter the country code area code and phone number and then tap Receiving calls Answering a call When a call comes in drag outside the large circle Rejecting a call When a call comes in drag outside the large circle To send a message when rejecting an ...

Page 46: ...and then tap When blocked numbers try to contact you you will not receive notifications The calls will be logged in the call log You can also block incoming calls from people that do not show their caller ID Tap the Block unknown callers switch to activate the feature Options during calls The available options may vary depending on the region or service provider During a voice call The following a...

Page 47: ...ss additional options Camera Turn off the camera so that the other party cannot see you Switch Switch between the front and rear cameras End the current call Mute Turn off the microphone so that the other party cannot hear you Speaker Activate or deactivate the speakerphone When using the speakerphone keep the device away from your ears Adding a phone number to Contact Adding a phone number to Con...

Page 48: ...g to a phone number You can add tags to numbers without saving them to Contacts This allows you to view the caller s information when they call without having them listed in Contacts 1 Launch the Phone app and tap Recents 2 Tap a phone number 3 Tap Add note enter a tag and then tap Add When a call comes from that number the tag will show under the number Contacts Introduction Create new contacts o...

Page 49: ...e types of information you can save may vary 4 Tap Save Importing contacts Add contacts by importing them from other storages to your device 1 Launch the Contacts app and tap Manage contacts Import or export contacts Import 2 Select a storage location to import contacts from 3 TickVCF files or contacts to import and tap Done 4 Select a storage location to save contacts to and tap Import ...

Page 50: ...Searching for contacts Launch the Contacts app Use one of the following search methods Scroll up or down the contacts list Drag a finger along the index at the right side of the contacts list to scroll through it quickly Tap at the top of the contacts list and enter search criteria Tap the contact Then take one of the following actions Add to favourite contacts Make a voice or video call Compose a...

Page 51: ...ap here to share your profile and tap the switch to activate it To use the profile sharing feature your phone number must be verified You can view your contacts updated profile information in Contacts To change the scope of contacts to share your profile with tap Select what s shared select an item to share and then select an option Creating groups You can add groups such as family or friends and ...

Page 52: ...e contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Manage contacts Merge contacts 2 Tick contacts and tap Merge Deleting contacts 1 Launch the Contacts app and tap Delete 2 Select contacts and tap Delete To delete contacts one by one open the contacts list and tap a contact Then tap Delete Messages Introduction Send and view messages by ...

Page 53: ... Attach files Recipient Send the message 3 Tap to send the message Viewing messages Messages are grouped into message threads by contact You may incur additional charges for receiving messages when you are roaming 1 Launch the Messages app and tap Conversations 2 On the messages list select a contact or a phone number To reply to the message tap the message input field enter a message and then tap...

Page 54: ...a phone number under Enter phone number and tap Setting the message notification You can change notification sound display options and more 1 Launch the Messages app tap Settings Notifications and then tap the switch to activate it 2 Change the notification settings Setting a message reminder You can set an alert at an interval to let you know that you have unchecked notifications If this feature ...

Page 55: ...e Internet app 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Open the homepage Move between pages Open the browser s tab manager Access additional options Refresh the current webpage View yo...

Page 56: ...evice will change the colour of the toolbars Changing security settings You can change your password or the lock method Tap Settings Privacy and security Secret mode settings Change password To use your registered biometric data as a lock method along with the password tap an option switch under Biometrics to activate it Deactivating secret mode In the toolbar at the bottom of the screen tap Turn ...

Page 57: ...ly retrieve emails swipe downwards on the screen Tap an email on the screen to read it If email syncing is disabled new emails cannot be retrieved To enable email syncing tap your account name and then tap the Sync emails switch to activate it Camera Introduction Take photos and record videos using various modes and settings Camera etiquette Do not take photos or record videos of other people with...

Page 58: ...reen lock method is set If photos you take appear blurry clean the camera lens and try again Taking photos 1 Tap the image on the preview screen where the camera should focus Spread two fingers apart on the screen to zoom in and pinch to zoom out Zooming features are available only when using the rear camera To adjust the brightness of photos tap the screen When the adjustment bar appears drag the...

Page 59: ... upwards or downwards or tap to switch to the front camera for self portraits 3 Face the front camera lens 4 Tap to take a photo Applying filter and beauty effects You can select a filter effect and modify facial features such as your skin tone or face shape before taking a photo 1 On the preview screen tap 2 Select a filter effect or beauty effects and take a photo Locking the focus AF and exposu...

Page 60: ...deo Changing the screen ratio for a video On the preview screen tap and select a screen ratio Live focus mode The dual camera allows you to take shallow focus photos where the background is blurred and the subject stands out clearly Taking portraits that stand out using the Live focus feature Use this feature in a place that has sufficient light The background blur may not be applied properly in t...

Page 61: ...t bar Editing the background of the Live focus photos You can also edit the background blur level of a photo taken with the Live focus feature 1 Select a photo taken with the Live focus feature and tap Change background effect 2 To adjust the intensity of the background effect drag the adjustment bar to the left or right Adjust the intensity of the background effect 3 Tap Apply to save the photo ...

Page 62: ...RE PRO Select options and customise the settings and then tap to take a photo Available options Select an ISO value This controls camera light sensitivity Low values are for stationary or brightly lit objects Higher values are for fast moving or poorly lit objects However higher ISO settings can result in noise in photos Select an appropriate white balance so images have a true to life colour rang...

Page 63: ...and hold your device steady until shooting is complete This feature may not be available depending on the region or service provider Panorama mode Using panorama mode take a series of photos and then stitch them together to create a wide scene To get the best shots using panorama mode follow these tips Move the camera slowly in one direction Keep the image within the frame on the camera s viewfind...

Page 64: ...ideos with rich colours and reproduce details even in bright and dark areas On the shooting modes list tap MORE HDR This feature may not be available depending on the region or service provider Wide selfie mode Take a wide self portrait and include as many people in the photo as possible to avoid leaving people out 1 On the shooting modes list tap MORE WIDE SELFIE 2 Face the front camera lens 3 Wh...

Page 65: ... displayed on the preview screen may be cut out of the photo depending on the shooting conditions Customising camera settings Options for current shooting mode On the preview screen use the following options The available options may vary depending on the shooting mode Activate or deactivate the flash Do not use the flash close to your eyes Using a flash close to the eyes may cause temporary loss ...

Page 66: ...will result in higher quality photos but they will take up more memory Front picture size Select a resolution for photos you want to take with the front camera Using a higher resolution will result in higher quality photos but they will take up more memory Videos Rear video size Select a resolution for videos you want to take with the rear camera Using a higher resolution will result in higher qua...

Page 67: ...to the Internet To avoid this deactivate the location tag setting Shooting methods Select additional shooting methods for taking a photo or recording a video Storage location Select the memory location for storage This feature will appear when you insert a memory card Quick launch Set the device to launch the camera by pressing the Home key twice quickly This feature may not be available depending...

Page 68: ...ifferently depending on the region or service provider Viewing images 1 Launch the Gallery app and tap Pictures 2 Select an image Access additional options Delete the image Share the image with others Modify the image Add the image to favourites You can create an animated GIF or collage from multiple images On the list tap Create GIF or Create collage and then select images ...

Page 69: ...o player Rewind or fast forward by dragging the bar Skip to the previous video Tap and hold to rewind Capture the current screen Skip to the next video Tap and hold to fast forward Access additional options Change screen ratio Pause and resume playback Create a GIF animation Rotate the screen Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your ...

Page 70: ...st capture or save multiple images and videos Creating stories Create stories with various themes 1 Launch the Gallery app and tap Stories 2 Tap Create story 3 Enter a title for the story and tap Create 4 Tick images or videos to include in the story and tap Done To add images or videos to a story select a story and tap Add To remove images or videos from a story select a story tap Edit tick image...

Page 71: ...e Samsung Cloud will be synced Deleting images or videos Deleting an image or a video Select an image or a video and tap at the bottom of the screen Deleting multiple images and videos 1 On the Gallery screen tap and hold an image or a video to delete 2 Tick the images or videos to delete 3 Tap Delete AR EMOJI Introduction Create a My Emoji that looks just like you and take photos or record videos...

Page 72: ...oto 4 Select My Emoji s gender and tap Next 5 Decorate My Emoji To edit details such as the eye colour or face shape tap 6 Tap When a pop up window appears tick Save My Emoji stickers in Gallery and tap OK Create My Emoji Edit detailed settings Edit basic settings You can use the AR EMOJI feature in both the front and rear cameras If you are using the rear camera it will automatically switch to th...

Page 73: ...ersation via messages or on a social network The following actions are an example of using My Emoji stickers in the Messages app 1 While composing a message in the Messages app tap on the Samsung keyboard 2 Tap the My Emoji icon 3 Select one of the My Emoji stickers The My Emoji sticker will be inserted My Emoji icon Deleting My Emoji stickers On the Samsung keyboard tap and tap at the bottom of t...

Page 74: ... 4 Tap to take a photo or swipe to the left on the preview screen and tap to record a video You can view and share the photos and videos that you have captured in Gallery Multi window Introduction Multi window lets you run two apps at the same time in the split screen view You can also run multiple apps at the same time in the pop up view Some apps may not support this feature Split screen view Po...

Page 75: ... the upper window 3 On the lower window swipe left or right to select another app to launch To launch apps not on the list of recently used apps press the Home key or the Back key and select an app Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows When you drag the bar between the app windows to the top or bottom edge of the screen the wind...

Page 76: ...e to the left or right tap an app s icon and then tap Open in pop up view The app screen will appear in the pop up view Minimise the window Close the app Maximise the window Adjust the transparency level Moving pop up windows To move a pop up window tap the window s toolbar and drag it to a new location ...

Page 77: ...ng Members Samsung Members offers support services to customers such as device problem diagnosis and lets users submit questions and error reports You can also view the latest news and tips Samsung Members can help you solve any problems you might encounter while using your device To submit your feedback or post your comments you must register and sign in to your Samsung account Refer to Samsung a...

Page 78: ...finished composing the note tap Save Deleting notes 1 Launch the Samsung Notes app 2 Tap and hold a note to delete To delete multiple notes tick more notes to delete 3 Tap Delete Calendar Manage your schedule by entering upcoming events or reminders in your planner Creating events 1 Launch the Calendar app and tap or double tap a date If the date already has saved events or tasks in it tap the dat...

Page 79: ... reminder Launch the Calendar app and tap Reminder Refer to Reminder for more information Syncing events and tasks with your accounts 1 Launch the Settings app tap Accounts and backup Accounts select the account to sync with 2 Tap Sync account and tap the Calendar switch to activate it For the Samsung account tap Sync settings and tap the Calendar switch to activate it To add accounts to sync with...

Page 80: ... the Samsung folder and launch the Samsung Health app When running this app for the first time or restart it after performing a data reset follow the on screen instructions to complete the setup Some features may not be available depending on the region To add items to the Samsung Health home screen tap Manage items at the bottom of the trackers list and tap on the items to add View and manage tra...

Page 81: ...al You may experience a brief delay while the steps tracker monitors your steps and then displays your step count You may also experience a brief delay before the pop up window indicates that your goal has been reached If you use the steps tracker while travelling by car or train vibration may affect your step count You can check your current steps on the notification panel To turn off notificatio...

Page 82: ...mos 1 Open the Samsung folder and launch the Voice Recorder app 2 Tap to start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bookmark Start recording 3 Tap to finish recording 4 Enter a file name and tap Save ...

Page 83: ...world time an event or set a specific duration Alarm Launch the Clock app and tap Alarm Setting alarms Tap in the alarms list set an alarm time select the days on which the alarm will repeat set other various alarm options and then tap Save To open the keypad to enter an alarm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm in the alarms list Stoppin...

Page 84: ...d then tap Delete Stopwatch 1 Launch the Clock app and tap Stopwatch 2 Tap Start to time an event To record lap times while timing an event tap Lap 3 Tap Stop to stop timing To restart the timing tap Resume To clear lap times tap Reset Timer 1 Launch the Clock app and tap Timer 2 Set the duration and then tap Start To open the keypad to enter the duration tap the duration input field 3 Tap Dismiss...

Page 85: ...nnect an earphone which serves as the radio antenna The FM radio scans and saves available stations automatically when running for the first time View the list of available stations Access additional options Scan and save available stations automatically Add the current radio station to the favourites list Fine tune the frequency View the list of favourite stations Record audio from the FM radio T...

Page 86: ... and Galaxy Store into one place for easy access You can set the device to game mode to play games more easily View your gameplay information Open games with or without sound Access additional options Downloaded apps Library panel The screen may appear differently depending on the region or service provider ...

Page 87: ...een If you cannot see your games drag the Library panel upwards and tap Add apps Removing a game from Game Launcher Drag the Library panel upwards tap and hold a game and then tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap Game performance Game performance and then select the mode you want Focus on performance T...

Page 88: ...u must sign in to your Samsung account Opening Bixby Home 1 On the Home screen swipe to the right The Bixby Home screen will appear When launching this feature for the first time or after performing a data reset follow the on screen instructions to complete the setup 2 Swipe upwards or downwards to view recommended content Upcoming reminder Access additional options Recommended content 3 To close ...

Page 89: ... Unpin To stop displaying a card on the list drag the card to the right and tap Don t show again To hide a card from the list drag the card to the right and tap Hide for now Selecting apps to show as cards Add or delete apps to show as cards on the Bixby Home screen On the Bixby Home screen tap Cards select an app and then tap the switches next to items to add or delete them Customising the Bixby ...

Page 90: ...onnect to aWi Fi or mobile network To fully use this feature you must sign in to your Samsung account To use location reminders the GPS feature must be activated Starting Reminder Starting Reminder from Bixby Home 1 On the Home screen swipe to the right The Bixby Home screen will appear 2 Tap Get started on the Reminder card The Reminder screen will appear and the Reminder app icon will be added t...

Page 91: ...er the flowers when I get home 1 Launch the Reminder app 2 Tap Write a reminder or and enter Water the flowers 3 Tap Place Pick a place and set the location to home 4 Tap When I arrive at Done 5 Tap Save to save the reminder When you arrive at home the Water the flowers notification will appear Completing reminders Mark reminders that you do not need to be reminded of as complete On the reminders ...

Page 92: ...gerators washers air conditioners air purifiers TVs and Internet ofThings IoT products on your smartphone and view their status or control them from your smartphone s screen Receiving notification Receive notifications from connected devices on your smartphone For example when the laundry is finished you can receive a notification on your smartphone To use SmartThings your smartphone and other dev...

Page 93: ...vice from the list and connect to it by following the on screen instructions Using home appliances TVs and IoT products View the status of your smart appliances TVs and IoT products from your smartphone s screen You can group devices by location and add rules to control the devices easily and conveniently Connecting devices 1 Open the Samsung folder and launch the SmartThings app 2 Tap Add device ...

Page 94: ...the device Adding devices and scenes by locations Add devices by locations view the list of devices in a same location and control them You can also add a scene to a location to control multiple devices at the same time Adding locations 1 Open the Samsung folder and launch the SmartThings app 2 Tap Add location 3 Enter the location name To set a location tap Geolocation to select a location on the...

Page 95: ...ations You can also set an automation to operate devices automatically depending on the preset time the status of devices and more For example add an automation to turn on the audio automatically every day at 7 00 AM 1 Open the Samsung folder and launch the SmartThings app 2 Tap and select a location 3 Tap Automations Add automation 4 Tap under If and set the activation conditions for the automati...

Page 96: ...the Gallery app and select an image 2 Tap and select a sharing method such as message and email When you have a communication or sharing history the people you contacted will appear on the sharing options panel To directly share content with them via the corresponding app select a person s icon If the feature is not activated launch the Settings app tap Advanced features and then tap the Direct sh...

Page 97: ...wnload your files whenever you want To use this feature you must sign in to your Samsung account When the image is sent to the recipients devices a notification will appear on their devices Tap the notification to view or download the image Google apps Google provides entertainment social network and business apps You may require a Google account to access some apps To view more app information ac...

Page 98: ...e or rent videos such as movies andTV programmes from Play Store Drive Store your content on the cloud access it from anywhere and share it with others YouTube Watch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your device Duo Make a simple video call ...

Page 99: ...or more information Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth enabled devices Refer to Bluetooth for more information Phone visibility Allow other devices to find your device to share content with you When this feature is activated your device will be visible to other devices when they search for available devices Flight mode Set the device to disable all wireles...

Page 100: ... be made viaWi Fi USB or Bluetooth Refer to Mobile Hotspot andTethering for more information More connection settings Customise settings to control other features Refer to More connection settings for more information Wi Fi Activate theWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Connecting to aWi Fi network 1 On the Settings screen tap Connections Wi...

Page 101: ...onnection request Sending and receiving data You can share data such as contacts or media files with other devices The following actions are an example of sending an image to another device 1 Launch the Gallery app and select an image 2 Tap Wi Fi Direct and select a device to transfer the image to 3 Accept theWi Fi Direct connection request on the other device If the devices are already connected ...

Page 102: ...ample pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and then tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want to p...

Page 103: ... select a device to transfer the image to If your device has paired with the device before tap the device name without confirming the auto generated passkey If the device you want to pair with is not in the list request that the device turns on its visibility option 3 Accept the Bluetooth connection request on the other device Unpairing Bluetooth devices 1 On the Settings screen tap Connections Bl...

Page 104: ...e the SIM card settings Refer to Using dual SIM or USIM cards dual SIM models for more information On the Settings screen tap Connections SIM card manager Calls Select a SIM or USIM card for voice calls Text messages Select a SIM or USIM for messaging Mobile data Select a SIM or USIM card for data services Confirm SIM card for calls Set the device to ask which SIM or USIM card to use for the next ...

Page 105: ...e USB tethering to share the device s mobile data connection with a computer via USB When connected to a computer the device is used as a wireless modem for the computer Using the mobile hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Settings screen tap Connections Mobile Hotspot andTethering Mobile Hotspot 2 Tap the switch to ...

Page 106: ...e security enhanced private DNS Ethernet When you connect an Ethernet adaptor you can use a wired network and configure network settings Printing Configure settings for printer plug ins installed on the device You can connect the device to a printer viaWi Fi orWi Fi Direct and print images or documents Some printers may not be compatible with the device Adding printer plug ins Add printer plug ins...

Page 107: ... mode Vibrate while ringing Set the device to vibrate and play a ringtone for incoming calls Temporary mute Set the device to use silent mode for a certain period Ringtone Change the call ringtone Notification sound Change the notification sound settings Volume Adjust the volume level for call ringtones music and videos system sounds and notifications Vibration pattern Select a vibration pattern S...

Page 108: ...t received recent notifications and change the notification settings To customise notification settings for more apps tap See all All and select an app from the apps list Display Options Change the display and the Home screen settings On the Settings screen tap Display Brightness Adjust the brightness of the display Outdoor mode Activate outdoor mode to make the display easier to see in bright con...

Page 109: ...ur Select a screen mode suitable for viewing movies or images or adjust the display colour to your preference If you select the Adaptive display mode you can adjust the display colour balance by colour value Changing the screen mode On the Settings screen tap Display Screen mode and select a mode you want Adaptive display This optimises the colour range saturation and sharpness of your display You...

Page 110: ...or lower certain colour tones by adjusting the Red Green or Blue value individually 1 On the Settings screen tap Display Screen mode Adaptive display 2 Tap Advanced settings 3 Adjust the R Red G Green or B Blue colour bar to your preference The screen tone will be adjusted Screensaver You can set to display images as a screensaver when the screen turns off automatically The screensaver will be dis...

Page 111: ...s Change the wallpaper settings for the Home screen and the locked screen Icons Change the icon style Lock screen Options Change the settings for the locked screen On the Settings screen tap Lock screen The available options may vary depending on the screen lock method selected Screen lock type Change the screen lock method Smart Lock Set the device to unlock itself when trusted locations or devic...

Page 112: ...Lock screen View the Locked screen version and legal information Smart Lock You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected For example if you have set your home as a trusted location when you get home your device will detect the location and automatically unlock itself This feature will be available to use after you set a screen lock meth...

Page 113: ... security system and check for updates Google Play system update View the Google Play system version and check for updates Samsung Pass Verify your identity easily and securely via your biometric data Refer to Samsung Pass for more information Install unknown apps Set the device to allow the installation of apps from unknown sources Secure Folder Create a secure folder to protect your private cont...

Page 114: ...g Ensure your image is not blurry for better match results If you use your face as a screen lock method your face cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the face Be careful not to forget your pattern PIN or password Registering your face For better fac...

Page 115: ...e instead of using a pattern PIN or password 1 On the Settings screen tap Biometrics and security Face recognition 2 Unlock the screen using the preset screen lock method 3 Tap the Face unlock switch to activate it If you want to reduce the possibility of recognising faces in photos or videos tap the Faster recognition switch to deactivate it This may decrease the face recognition speed 4 On the l...

Page 116: ...ts is very low However in rare cases where separate fingerprints are very similar the sensor may recognise them as identical If you use your fingerprint as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the fingerprint Be ...

Page 117: ...ea and your fingers are clean and dry The device may not recognise fingerprints that are affected by wrinkles or scars The device may not recognise fingerprints from small or thin fingers If you bend your finger or use a fingertip the device may not recognise your fingerprints Make sure to cover the entire Home key with your finger To improve recognition performance register fingerprints of the ha...

Page 118: ... your fingerprints tap Done Deleting fingerprints You can delete registered fingerprints 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Select a fingerprint to delete and tap Remove Using Samsung Pass When you register your fingerprints to Samsung Pass you can use them to easily verify your identity or sign in to websites...

Page 119: ...gerprint Samsung Pass Register your biometric data to Samsung Pass and easily verify your identity when using services which require your login or personal information To use this feature your device must be connected to aWi Fi or mobile network To use this feature you must sign in to your Samsung account Refer to Samsung account for more information The website sign in feature is only available f...

Page 120: ...utton 3 When a pop up window asking whether you want to save the sign in information appears tick Sign in with Samsung Pass and tap Remember Using Samsung Pass to sign in to apps You can use Samsung Pass to easily sign in to apps that support ID and password autofill 1 Open an app that you want to sign in to 2 Enter your ID and password and then tap the app s sign in button 3 When a pop up window ...

Page 121: ...asily enter your personal information such as your address or payment card information on apps that support autofill 1 On the Samsung Pass main screen tap Autofill forms and select an option 2 Enter the information and tap Save You can now use the biometric data you registered to Samsung Pass when entering the personal information automatically on supported apps Deleting your Samsung Pass data You...

Page 122: ...her devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customise the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible Before saving data in Secure Folder make sure to back up a copy of the data in another secure location Setting up Secure Folder 1 Launch the Settings app and tap Biometrics and security Secure F...

Page 123: ...er Set the device to automatically lock Secure Folder when it is not being used 1 Launch the Secure Folder app and tap Settings Auto lock Secure Folder 2 Select a lock option To manually lock your Secure Folder tap Lock and exit Moving content to Secure Folder Move content such as photos and videos to Secure Folder The following actions are an example of moving an image from the default storage to...

Page 124: ... Add an app to use in Secure Folder 1 Launch the Secure Folder app and tap Add apps 2 Tick one or more apps installed on the device and tap Add To install apps from Play Store or Galaxy Store tap Download from Play Store or Download from Galaxy Store Removing apps from Secure Folder Tap and hold an app to delete and tap Uninstall Adding accounts Add your Samsung and Google accounts or other accoun...

Page 125: ...ck up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later Backing up data 1 Launch the Secure Folder app and tap Settings Backup and restore 2 Tap Add account and register and sign in to your Samsung account 3 Tap Back up Secure Folder data 4 Tick items you want to back up and tap Back up Data will be backed up to Samsung Cloud Restoring data 1 Laun...

Page 126: ...he Settings screen tap Accounts and backup Regularly back up your data to a safe location such as Samsung Cloud or a computer so that you can restore it if the data is corrupted or lost due to an unintended factory data reset Accounts Add your Samsung and Google accounts or other accounts to sync with Backup and restore Keep your personal information app data and settings safe on your device You c...

Page 127: ...for more information To restore backup data from Samsung Cloud using a Samsung account tap Restore data Tap to select a device select the data types you want to restore and tap Restore The selected data will be restored to your device Using a Google account On the Settings screen tap Accounts and backup Backup and restore Back up my data and tap the switch for the Google account to activate it Tap...

Page 128: ...e device to display the people you contacted on the sharing options panel to allow you to share content directly Reduce animations Set the device to reduce the screen effects of certain actions such as opening or closing apps Motions and gestures Activate the motion feature and configure settings One handed mode Activate one handed operation mode for your convenience when using the device with one...

Page 129: ...tifications from the second app the notifications will be displayed with to distinguish them from the first app s notifications Second app The Dual Messenger feature may not be available depending on the app Some features of the app may be limited for the second app Uninstalling a second app 1 Launch the Settings app and tap Advanced features Dual Messenger 2 Tap the switch of the app you want to ...

Page 130: ...ing and parental controls DigitalWellbeing View the daily usage history of your device Refer to DigitalWellbeing for more information Parental controls Manage your children s digital use DigitalWellbeing View the daily usage history of your device You can also limit usage time or change the notification settings for each app On the Settings screen tap DigitalWellbeing and parental controls Digital...

Page 131: ... Wind Down 2 To set the schedule to activate wind down mode tap Set a schedule tap the switch to activate it and then set the days and time Device care The device care feature provides an overview of the status of your device s battery storage memory and system security You can also automatically optimise the device with a tap of your finger The device care screen may appear differently depending ...

Page 132: ... saving mode the device decreases battery consumption by activating dark mode and limiting the apps and features available Network connections except for the mobile network will be deactivated Managing the battery You can save battery power by preventing apps that are running in the background from using battery power when they are not being used Tap Battery usage select apps from the apps list an...

Page 133: ...e by preventing background apps from using the mobile data connection You can also use the data compression feature to compress Internet data such as images videos and webpages accessed via the mobile network This feature may not be available depending on the region or service provider Some webpages or content may not be available when this feature is activated depending on the service provider or...

Page 134: ...reset You can reset all your settings or only network settings or accessibility settings You can also set the device to restart at a preset time for device optimisation Adding device languages You can add languages to use on your device 1 On the Settings screen tap General management Language and input Language Add language To view all the languages that can be added tap All languages 2 Select a l...

Page 135: ...ure settings for Direct access and notification features Installed services View accessibility services installed on the device About Accessibility View the Accessibility information Contact us Ask questions or view frequently asked questions Software update Update your device s software via the firmware over the air FOTA service You can also schedule software updates On the Settings screen tap So...

Page 136: ... On the Settings screen tap User manual About phone Access your device s information On the Settings screen tap About phone To change your device s name tap Edit Status View various device information such as the SIM card status Wi Fi MAC address and serial number Legal information View legal information related to the device such as safety information and the open source licence Software informat...

Page 137: ...IN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signals or poor reception you may lose reception Move to another area ...

Page 138: ...ched or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power...

Page 139: ...one ensure that it is properly connected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due...

Page 140: ...attery is consumable and the useful charge will get shorter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart...

Page 141: ...or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions try the following Ensure that the device you wish to connect with is ready to be scanned or connected to Ensure that your device ...

Page 142: ... appears around the outside of the device case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s storage Delete unnecessary data such as cache using the device care feature or manually delete unused apps or files to free up storage spac...

Page 143: ...nical including photocopying recording or storing in any information storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All other trademarks and copyrights are...

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Samsung Galaxy J7 Duo, User Manual

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