Troubleshooting
User’s Manual
G2 Portable External Hard Drive
30
Check the USB cable connection.
Check the LED light on the HDD.
Check the power supply to G2 Portable External Hard Drive.
Ticking noise is an indication of insufficient power.
If the drive is not being recognized, try plugging it into a different USB port.
FAQ
Q1. File transfer takes too long.
A1.
You will experience slow file transfer speeds if your computer does not support USB 2.0 or if you do not connect
G2 Portable External Hard Drive to a USB 2.0 port.
Try connecting G2 Portable External Hard Drive to a different port or, if your computer does not support USB 2.0,
purchase a separate USB 2.0 port.
Q2. The actual storage capacity of G2 Portable External Hard Drive is different than the capacity shown
on the packaging.
A2.
Type of file system used for the drive, partitioning arrangement, type of operating system, and various other factors can
affect the actual storage capacity displayed by your computer. (1MB=1,000,000bytes and 1GB=1,000,000,000bytes.)
Q3. I connected my G2 Portable External Hard Drive, and the computer seems to recognize it,
but the drive won’t show up under Windows Explorer.
A3.
G2 Portable External Hard Drive is by default formatted to FAT32 and will work normally when you connect it to your
computer. However, if the partition has been erased or the file system has been changed to a one that’s not recognized
by Windows, the drive will not appear under Windows Explorer.
Try formatting the drive to FAT32 or NTFS.
(Caution: Formatting will erase all data stored in the drive.)
Q4. I am using Windows XP and cannot format the drive to FAT32.
A4.
Windows operating systems that followed Windows NT have limited FAT32 formatting to 32GB.
Therefore, if you wish to format your G2 Portable External Hard Drive to FAT32, you will need to download a format
utility from our website.
(Caution: Formatting will erase all data stored in the drive. We recommend that you back up your data before proceeding.)
Q5. My computer will not boot up properly.
A5.
If you boot up your system with G2 Portable External Hard Drive connected to the computer,
it’s possible that your system’s BIOS is attempting to boot from the external HDD.
Change the BIOS booting sequence or disconnect the external HDD from the system and then try booting again.
Q6. I formatted my G2 Portable External Hard Drive and lost all the bundle software.
A6
. Bundle applications that came with your G2 Portable External Hard Drive are available for download
at Samsung Electronics’ customer support website.
Q7. I am using a Mac, and I can’t copy files.
A7.
This could be a file system compatibility issue. By default, G2 Portable External Hard Drive is formatted to FAT32
for cross platform compatibility. If the drive has been formatted to NTFS, data stored in the drive can only be read by
Mac systems.
