Samsung FlexWash WV16M9945K Series User Manual Download Page 74

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Troubleshooting

English

Code

Action

Upper

washer

Lower

washer

1 5C

Check the drain system.

• Make sure the drain filter is not clogged.
• If the drain filter is clogged, clean the filter, and then restart

the washer.

1 HC

Check the washing heater.

• Power off the washer, and then contact a Samsung customer

service center.

1 UB

Check the spinning process.

• The load may not be balanced inside the drum or tub. Load

is too small, or heavy items are mixed with light items.
Check the drum or tub and make sure the load is balanced.

• Avoid washing single items, adding few extra items help to

balance the load. Redistribute the load evenly.

• Press

START/PAUSE

to resume operation, or power off and

then power the washer on after 2-3 minutes, and then try
again.

1 8C

1 8C1
1 8C2

8C1
8C2

Check the MEMS sensor.

• Power off and then power the washer on after 2-3 minutes,

and then try again.

1 OC

Water may overflow.

• Close the water tap, and then call for service.

1 3C

Check the motor.

• Power off and then power the washer on after 2-3 minutes,

and then try again.

1 AC6

AC6

Check the PBA communication status.

• Power off and then power the washer on after 2-3 minutes,

and then try again.

1 9C1
1 9C2

9C1
9C2

The electronic control needs to be checked.

• Check if power is supplied properly.
• If the information code remains, contact a Samsung service

center.

FlexWash_DC68-03768L-00_EN.indd 74

2017-09-13 2:26:21

Summary of Contents for FlexWash WV16M9945K Series

Page 1: ...FlexWash User manual WV16M9945K FlexWash_DC68 03768L 00_EN indd 1 2017 09 13 2 26 05 ...

Page 2: ...Installation 15 Unpacking your washer 15 What s included 16 Installation requirements 18 Step by step installation 21 Environment 31 Before you start 32 Initial settings 32 Laundry guidelines 32 Guide to cleaning agents 35 Operations 40 Upper washer 40 Lower washer 42 Simple steps to start 46 Samsung Smart Home 48 Special features 50 Maintenance 54 General considerations 54 Upper washer 58 Lower w...

Page 3: ...Troubleshooting 66 Checkpoints 66 Samsung Smart Home 71 Information codes 72 Specifications 76 Fabric care chart 76 Protecting the environment 77 Specification sheet 78 FlexWash_DC68 03768L 00_EN indd 3 2017 09 13 2 26 05 ...

Page 4: ...d situations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your washer Because the following operating instructions cover various models the characteristics of your washer may differ slightly from those described in this manual and not all warning signs may be applicable If you have any questions or concerns contact your nea...

Page 5: ...t to be used by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 2 For use in Europe This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental c...

Page 6: ...or appliances with ventilation openings in the base a carpet must not obstruct the openings 7 For use in Europe Children of less than 3 years should be kept away unless continuously supervised 8 CAUTION In order to avoid a hazard due to inadvertent resetting of the thermal cut out this appliance must not be supplied through an external switching device such as a timer or connected to a circuit tha...

Page 7: ...oduct or injury Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis Unplug the power plug and clean it with a dry cloth Failure to do so may result in electric shock or fire Plug the power plug into the wall socket so that the cord is running towards the floor If you plug the power plug into the socket in the opp...

Page 8: ...tie the power cord Do not hook the power cord over a metal object place a heavy object on the power cord insert the power cord between objects or push the power cord into the space behind the appliance This may result in electric shock or fire Do not pull the power cord when unplugging the power plug Unplug the power plug by pulling the plug Failure to do so may result in electric shock or fire Th...

Page 9: ...sing of the appliance remove the washer door lever Children can suffocate to death if trapped inside the product Make sure to remove the packaging sponge styrofoam attached to the bottom of the washer before using it Do not wash items contaminated with gasoline kerosene benzene paint thinner alcohol or other flammable or explosive substances in the washer This may result in electric shock fire or ...

Page 10: ... appliance yourself Do not use a fuse such as copper steel wire etc other than a standard fuse If the appliance needs to be repaired or reinstalled contact your nearest Samsung service center Failure to do so may result in electric shock fire problems with the product or injury If the water supply hose comes loose from the faucet and floods the appliance unplug the power plug Failure to do so may ...

Page 11: ...lem If the washer is used when it is flooded because of a draining problem it may result in electric shock or fire Insert the laundry into the washer completely so that the laundry does not get caught in the door If laundry gets caught in the door it may result in damage to the laundry or the washer or result in a water leak Turn the water supply off when the washer is not being used Ensure that t...

Page 12: ...he water This may result in burns or injury Do not wash spin or dry water proof seats mats or clothing unless your appliance has a special cycle for washing these items For waterproof fabrics only use the WATERPROOF cycle Do not use other cycles for waterproof fabrics WATERPROOF cycle featured models only Woollen bedding rain covers fishing vests ski pants sleeping bags diaper covers sweat suits a...

Page 13: ...ing agent to the surface and use a sponge to clean it Never use a metal brush Do not use dry cleaning detergent in the washer and do not wash rinse or spin laundry contaminated by dry cleaning detergent This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil Do not use water from water cooling heating devices This may result in problems with the washer D...

Page 14: ...en s fingers are not caught in the door when you close it Failure to do so may result in injury Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it Do not use a strong acidic cleaning agent Do not use benzene thinner or alcohol to clean the appliance This may result in discoloration deformation damage electric shock or fire Before cleaning the washer or...

Page 15: ...msung service center To prevent personal injury or strain wear protective gloves whenever lifting or carrying the unit WARNING Packing materials can be dangerous to children Keep all packing material plastic bags polystyrene etc well out of children s reach CAUTION When unpacking the washer a 2 person collaboration is needed To remove the cushion bottom of the packing materials do not tip the wash...

Page 16: ...tailer 11 09 07 08 10 12 13 14 01 03 04 02 05 15 16 06 01 Lower detergent compartment 02 Tub 03 Front door 04 Drum 05 Filter cover 06 Add Door 07 Top door 08 Protective cover inner 09 Lint filter 10 Upper detergent compartment 11 Main panel 12 Power plug 13 Pipe connector Upper drain hose lower drain hose 14 Levelling legs 15 Pump filter 16 Emergency drain tube FlexWash_DC68 03768L 00_EN indd 16 2...

Page 17: ... model The appearance of the washer and provided accessories may differ by model To purchase an accessory or lost part contact a local Samsung service center or your retailer If you lose the Aqua Pebble you can purchase it at a local service center CAUTION Do not reuse old water hoses which may leak or burst causing flooding and or property damage Make sure rubber washers are inserted in each coup...

Page 18: ...nect the ground wire to plastic plumbing gas lines or hot water pipes Improperly connected grounding conductors may cause electric shock Water supply A proper water pressure for this washing machine is between 50 kPa and 800 kPa Water pressure less than 50 kPa may cause the water valve not to close completely Or it may take longer to fill the drum causing the washing machine to turn off Water taps...

Page 19: ... loads Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle CAUTION Do NOT install the washer on a platform or a poorly supported structure Water temperature Do not install the washer in areas where water may freeze as the washer always retains some water in its water valves pumps and or hoses Frozen water lef...

Page 20: ...mm Top 533 mm Front 51 mm If both the washer and a dryer are installed in the same location the front of the alcove or closet must have at least a 465 cm unobstructed air opening Your washer alone does not require a specific air opening Side by side installation A A 1550 mm FlexWash_DC68 03768L 00_EN indd 20 2017 09 13 2 26 09 ...

Page 21: ...Packaging materials can be dangerous to children Dispose all packaging material plastic bags polystyrene etc out of children s reach To ensure proper installation all 7 shipping bolts must be removed Unpack the product package and remove all shipping bolts x7 1 Loosen all shipping bolts on the rear of the machine using the wrench NOTE An adjustable wrench or 10 mm open end wrench is required for r...

Page 22: ... wrench or 17 mm open end wrench is required to loosen or tighten the leveling legs STEP 4 Connect the water hoses The provided hose adaptor may differ with the model This step guides you through connecting the connector type adaptor If you are provided with the screw type adaptor go to 7 A B Connect the water hose to the water tap 1 Remove the adaptor A from the water hose B 2 Use a Phillips scre...

Page 23: ...ing up the adaptor 5 Turn part C in the arrow direction to tighten it D 6 While holding down part D connect the water hose to the adaptor Then release part D The hose fits into the adaptor with a clicking sound 7 If you are using a screw type of water tap use the provided screw type adaptor to connect to the water tap as shown FlexWash_DC68 03768L 00_EN indd 23 2017 09 13 2 26 10 ...

Page 24: ...ine and disconnect from the electrical supply Then contact a local Samsung service centre Otherwise this may cause electric shock CAUTION Do not stretch the water hose by force If the hose is too short replace the hose with a longer high pressure hose NOTE After connecting the water hose to the adaptor check if it is connected properly by pulling the water hose downwards Use a popular type of wate...

Page 25: ...he other end of the hot water hose to the hot water tap Aqua stop hose applicable models only A The aqua stop hose alerts users of a risk of water leaks It senses the water flow and turns red on the centre indicator A in case of a leak NOTE The end of the aqua stop hose must be fitted to the water tap and not the machine FlexWash_DC68 03768L 00_EN indd 25 2017 09 13 2 26 11 ...

Page 26: ...m After inserting 2 drain hoses into the pipe connector use tie straps to bind the drain hoses and then insert the pipe connector into the wall standpipe When complete use the tie straps to bind the drain hose to the water hose WARNING Make sure to use the pipe connector before inserting the drain hoses Without the pipe connector the drain hose will not be positioned securely inside the wall stand...

Page 27: ...dpipe or laundry tub The laundry tub B or standpipe C must be no shorter than 46 cm and no higher or longer than 245 cm Make sure the pipe connector and the standpipe are not airtight The height of the standpipe E must be 1100 mm or higher from the floor NOTE A Hose guide D Tie straps F Pipe Connector G 85 mm CAUTION Do not extend the Y shaped pipe connector using an extension hose Make sure you f...

Page 28: ...mm B 112 5 mm E Ø 35 C 85 mm F 60 mm Check the inner diameter of the drain outlet at the installation site To make the washer drain properly make sure the outer diameter of the drain hose E is smaller than the inner diameter of the drain outlet FlexWash_DC68 03768L 00_EN indd 28 2017 09 13 2 26 13 ...

Page 29: ...pout of the drain hose bent use the supplied plastic hose guide A Secure the guide to the wall using a hook to ensure stable drainage A D B C E ln a standpipe or laundry tub The laundry tub B or standpipe C must be no shorter than 46 cm and no higher or longer than 245 cm Make sure the drain hose and the standpipe are not airtight The height of the standpipe E must be 1100 mm or higher from the fl...

Page 30: ... inside the washer The drain hose can be installed up to 245 cm high but the draining capability can be reduced at the maximum height Water remaining in the drain system may cause an odor If the drain hose is installed less than 46 cm high water can be drained during the process due to a siphon phenomenon If this happens a 4C information code appears on the display FlexWash_DC68 03768L 00_EN indd ...

Page 31: ... order STEP 6 Final check and power on Before using your washer make sure to remove the dehumidifying agent silica gel from inside the upper washer Do not eat or swallow the dehumidifying agent silica gel The protective cover may form moisture on its surface after the washer has checked for a leak to ensure normal operation This is normal and does not indicate a defective part Open the cover for a...

Page 32: ...her on 2 Press and hold Temp and Delay End on the lower washer control panel simultaneously for 3 seconds 3 Press START PAUSE on the lower washer control panel to start Calibration 4 When complete the lower washer turns off automatically NOTE Instead of rotating the tub the lower washer rotates the drum Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria Care Label Sort the...

Page 33: ...y items Small light clothing such as socks gloves stockings and handkerchiefs may become caught around the door Place them inside a fine laundry net Do not wash the laundry net by itself without other laundry This may cause abnormal vibrations that could move the washer and result in injury STEP 4 Determine the load capacity Lower washer Do not overload the washer Overloading may cause the washer ...

Page 34: ...ich is designed for automatic washers NOTE Follow the detergent manufacturer s recommendations based on the weight of the laundry the degree of soiling and the hardness of the water in your local area If you are not sure about the water hardness contact your local water authority Do not use detergent that has hardened or solidified This detergent may remain after the rinse cycle blocking the drain...

Page 35: ...rovided Aqua Pebble Softener compartment A Add a recommended amount of fabric softener as instructed by the manufacturer To apply cleaning agents to the upper washer 1 Open the top door and then the protective cover Remove the Aqua Pebble from the fabric softener container FlexWash_DC68 03768L 00_EN indd 35 2017 09 13 2 26 14 ...

Page 36: ...owdered detergent use the provided detergent cup and add only one cup of detergent Excessive amounts of detergent may cause detergent residue Make sure the powdered detergent you add is a finely ground variety Do not use the Aqua Pebble for fabric softener 3 Insert the Aqua Pebble around the center of the tub and then put the laundry over the Aqua Pebble CAUTION Make sure the Aqua Pebble is input ...

Page 37: ... may cause detergent residue to remain on the laundry at the end of the wash causing discoloration of the laundry and or reduced washing performance Before each wash make sure to clean the Aqua Pebble before adding fresh detergent Do not insert the Aqua Pebble into a folded item or between different laundry items Do not put or store cleaning agents such as detergent and fabric softener on top of y...

Page 38: ...rgent must be put directly in the drum To prevent the compartment from clogging concentrated or highly enriched agents fabric softener or detergent must be diluted with water before being added Powdered detergent should be thoroughly dissolved in a small amount of warm water before adding to the machine To apply cleaning agents to the lower washer 1 Open the top front cover A 2 Add a recommended a...

Page 39: ...detergent apply 2 3 of the recommended amount to the main wash compartment Oxygen boosters can increase washing performance Make sure to add the oxygen booster after putting the laundry into the drum To use both powdered detergent and powdered oxygen booster it is more effective to put them together into the drum before loading the laundry FlexWash_DC68 03768L 00_EN indd 39 2017 09 13 2 26 15 ...

Page 40: ...er and refer to the program schedule for a normally soiled load Upper washer Control panel 01 03 04 05 06 07 08 02 01 Cycle bar Press to select a cycle 02 POWER Press to turn the upper washer on or off 03 START PAUSE Hold to Start Press and hold to start operation or press to stop operation temporarily 04 Status bar The status bar shows current cycle information and estimated time remaining or an ...

Page 41: ...ics bras lingerie silks and other handwash only fabrics For best results use liquid detergent ACTIVE WEAR For exercise wear such as training pants shirts tops and other performance clothing This cycle provides effective soil removal with controlled tub rotation for special fabric care QUICK WASH For lightly soiled items that you want to finish washing quickly RINSE SPIN For loads that need rinsing...

Page 42: ...tart operation or press to stop operation temporarily 04 Status bar The status bar shows current cycle information and estimated time remaining or an information code if the lower washer needs to be checked 05 Temp Press to change the water temperature for the current cycle 06 Rinse Times Press to change the rinse count for the current cycle You can set the rinse count to a max of 5 FlexWash_DC68 ...

Page 43: ...pin cycle only Press and hold Spin Speed for 3 seconds With the cycle time on the display press Spin Speed repeatedly until a desired spinning speed is selected Then press and hold START PAUSE to start the cycle 08 Drum Light Press to turn on off the drum light The drum light turns off automatically after 2 minutes 09 Bubble Soak Bubble Soak helps remove a variety of stubborn stains With Bubble So...

Page 44: ...operating at 3 00 p m and ends at 5 00 p m Provided below is the time line for this example 2 00 pm Set the Delay End to 3 hours 3 00 pm Start 5 00 pm End 13 Drum Clean Cleans the drum by removing dirt and mold from the drum Perform once every 40 washes with no detergent or bleach added Make sure the drum is empty Do not add any drum cleaning agents 14 Smart Control After connecting the lower wash...

Page 45: ...est results wash only 1 type of bedding and make sure the load weighs less than 2 0 kg QUICK WASH Specific to less soiled laundry with less than a 5 0 kg load The cycle time depends on the conditions such as the water pressure water hardness and or extra options selected A recommended amount of detergent is less than 20 g for a 5 0 kg load ENERGY SAVING Optimal performance with lower energy for co...

Page 46: ...ol panel of a desired washer upper lower to turn the washer on 2 Put laundry into the washer 3 Select a cycle 4 Change the cycle settings temperature and or soil level as appropriate to the laundry 5 Select cycle options as needed 6 Press and hold START PAUSE FlexWash_DC68 03768L 00_EN indd 46 2017 09 13 2 26 16 ...

Page 47: ... While the lower washer is operating the protective cover may have wet steam due to the temperature difference between the upper and lower parts of the washer CAUTION When using the upper washer you may not see all the remaining clothes after a cycle is finished especially those in the front area of the tub When the cycle is complete turn the tub manually to check if there are any clothes remainin...

Page 48: ...ones Galaxy S and Galaxy Note series On other devices some functions may operate differently For improved performance the Samsung Smart Home app is subject to change without notice Registering a Samsung account To use the Samsung Smart Home app you must first sign in to your Samsung account If you don t have a Samsung account select Register in the app and then follow the on screen instructions to...

Page 49: ...msung Smart Home App on your smartphone 2 If Washer is not listed tap Add Device Select other device Washer on the app screen 3 Press and hold Smart Control on your washer s control panel for more than 5 seconds until the AP message appears on the display 4 When the device registration is complete turn on the Smart Control function on your washer and control your washer remotely FlexWash_DC68 0376...

Page 50: ...ute To do this press and hold Sound and Rinse Times on the upper washer or Temp and Rinse Times on the lower washer simultaneously for 3 seconds The door is unlocked for 1 minute and the Child Lock indicator blinks NOTE If you open the door 1 minute or more after deactivating Child Lock an alarm sounds for up to 2 minutes If you close the door within 2 minutes the door locks and Child Lock is reac...

Page 51: ... Clean and Smart Control for the upper washer on the washer for 3 seconds to enter the Smart Check mode 2 Run the Samsung Smart Washer app on your mobile device and then tap Smart Check 3 Hold the mobile device so that the mobile device and the washer s status bar face each other The app will recognize the information code automatically 4 When the information code is recognized correctly the app p...

Page 52: ...undry or softener into the drum The Add Door opens by more than 130 for easy access 1 Press START PAUSE to stop operation 2 Press the upper area of the Add Door until you hear a clicking sound to unlock Pull the handle of the Add Door to open 3 Open the Add Door and put additional laundry or softener into the drum 4 Push the Add Door until you hear a clicking sound to close 5 Press START PAUSE to ...

Page 53: ...dd Door Keep your pets out of the washing machine especially the Add Door Do not press to open the Add Door while the drying or boiling process is running Hot steam may leak out of the door When the Add Door closes the door seals up and no water can leak However you may encounter what appears to be water leak around the door some residual water remaining around the Add Door may form water drops Th...

Page 54: ...ater Leave the door open to allow the inside of your washer to dry out 2 Use a soft cloth to wipe up all detergent other spills as they occur Clean the following as recommended below Control panels Clean with a soft damp cloth Do not use abrasive powders or cleaning pads Do not spray cleaners directly on the panels Cabinet Clean with soap and water Interior Clean the interior of your washer period...

Page 55: ...n while the machine is operating Do not put heavy objects on the Add Door at any time To prevent physical injury do not touch the Add Door while the drum is rotating Do not open the Add Door while the machine is operating This may cause physical injury Do not manipulate the feature panel while the Add Door is open This may cause physical injury or system failure Do not input objects other than lau...

Page 56: ...water from gushing out 4 Use pliers to pull out the mesh filter from the inlet valve 5 Submerge the mesh filter deeply in water so that the threaded connector is also submerged 6 Dry the mesh filter completely in a shaded area 7 Reinsert the mesh filter into the inlet valve and reconnect the water hose to the inlet valve 8 Open the tap NOTE If the mesh filter is clogged the 4C information code app...

Page 57: ...te normally repeat the steps above until it operates normally If the washer will not be used for an extended period of time Avoid leaving the washer unused for an extended time If you intend to leave the washer unused for a long period of time follow the directions below 1 Press POWER and then select RINSE SPIN 2 Empty both the drum and the tub close the door and then press START PAUSE 3 When the ...

Page 58: ... Clean regularly Remove the laundry from the washer turn the washer on and clean the tub by running Tub Clean If you do not run Tub Clean the Tub Clean indicator turns off However the indicator will light again after five washes Not running Tub Clean at this point will not cause a problem with the washer However we strongly recommend running Tub Clean at this point Although the Tub Clean indicator...

Page 59: ...es with the final spin process Lint filter We recommend cleaning the lint filter every 10 washes 1 Remove the lint filter from the filter case on the tub of the upper washer 2 Open the filter and clean it with running water and a brush 3 When cleaning is complete close the filter and reinsert it in its original position You will hear a clicking sound when the filter is inserted correctly FlexWash_...

Page 60: ...undry This may cause damage to the laundry or a problem with the washer NOTE The water temperature for Drum Clean is set to 90 C which cannot be changed Drum Clean reminder The Drum Clean reminder appears on the main display once every 40 washes We strongly recommend that you perform the Drum Clean regularly If you do not run Drum Clean after every 40 washes the Drum Clean reminder turns off after...

Page 61: ...asp the main wash compartment and then pull up to remove 2 Remove all residue and traces of accumulated laundry agents from the compartment Rinse it with warm water 3 To clean the recess of the compartment use a small non metal brush Remove all residue from all sides of the recess 4 Reinsert the compartment into place FlexWash_DC68 03768L 00_EN indd 61 2017 09 13 2 26 19 ...

Page 62: ...ng water and draining 5 times the 19 minute cycle completes with the final spin process Door diaphragm A 1 Open the door and empty the drum 2 Turn out the diaphragm sealing or gasket of the drum A and check if it is stained If so follow the steps below 3 Combine 3 4 cups of liquid chlorine bleach and 1 gallon of warm tap water 4 Wearing rubber gloves use a soft clean cloth dipped in the water and ...

Page 63: ...n A 3 Put an empty spacious container in front of the cover and stretch the emergency drain tube to the container while holding the tube cap A B 4 Open the tube cap and let water in the Emergency drain tube B flow into the container 5 When done close the tube cap and reinsert the tube Then close the filter cover NOTE Use a spacious container because the water in the drum may be more than expected ...

Page 64: ...ning water inside the drum See the Emergency drain section on page 63 3 Gently press the top area of the filter cover to open 4 Turn the pump filter knob A to the left and drain off the remaining water 5 Clean the pump filter using a soft brush Make sure the drain pump propeller inside the filter is not clogged 6 Reinsert the pump filter and then turn the filter knob to the right 7 Close the filte...

Page 65: ...r To close the safety knob of the pump filter turn it clockwise The spring makes a rattling sound which is normal NOTE If the pump filter is clogged the 5C information code appears on the washer s display screen CAUTION Make sure the filter knob is closed properly after cleaning the filter Otherwise this may cause a leak Make sure the filter is inserted properly after cleaning it Otherwise this ma...

Page 66: ...e door lock and does a quick drain Check the fuse or reset the circuit breaker Check if the upper or lower washer displays an information code on the respective status bar Water supply is insufficient or no water is supplied Fully open the tap Make sure the door is properly closed Make sure the water supply hose is not frozen Make sure the water supply hose is not kinked or clogged Make sure there...

Page 67: ...ety the washer will not tumble or spin unless the door is closed Make sure the drain hose is not frozen or clogged Make sure the drain hose is connected to a drain system that is not clogged If the washer is not supplied with sufficient power the washer temporarily will not drain or spin As soon as the washer regains sufficient power it will operate normally Drains with noise At the initial instal...

Page 68: ...et the circuit breaker Close the door and then press and hold START PAUSE to start the washer For your safety the washer will not tumble or spin unless the door is closed Before the washer starts to fill it will make a series of clicking noises to check the door lock and does a quick drain There may be a pause or soak period in the cycle Wait and the washer may start Make sure the mesh filters of ...

Page 69: ...ld or warm temperatures are selected This is a normal function of the automatic temperature control feature as the washer determines the water temperature The load is wet at the end of a cycle Use the High or Extra High spin speed Use high efficiency HE detergent to reduce oversudsing The load is too small Small loads one or two items may become unbalanced and not spin completely Make sure the dra...

Page 70: ...e after releasing the drain hose Make sure the drain hose is installed correctly See the installation section of this manual and then adjust the position of the drain hose as instructed Make sure the washer drains completely if it is turned off by force If you operate the washer before it has drained completely the washer may supply water and drain simultaneously Can I open the Add Door at any tim...

Page 71: ...ndicator on the washer s display is off this indicates that no network connection has been established Use the Samsung Smart Home app to connect and register the washer with your home network access point AP Could not log into the app You must log into your Samsung account to use the app If you don t have a Samsung account follow the app s onscreen instructions to create one An error message appea...

Page 72: ...led during this process dC The door is open Close the door and then press START PAUSE to resume operation ddC The Add Door is open Close the Add Door and press START PAUSE to resume operation 1 dC The top door is open Close the top door and then press START PAUSE to resume operation dC3 Check the Add Door Power off and power the machine on after 2 3 minutes and then try again 1 dC4 The protective ...

Page 73: ...omer service centre Others Use caution not to overfill any of the compartments main wash fabric softener Do not spray or use water when cleaning the top door of the upper washer Use a cloth to wipe up 1 4C 4C Check the water supply line Check the connection to the water line including water taps Power off and then power the washer on after 2 3 minutes and then try again Depending on the model the ...

Page 74: ...alance the load Redistribute the load evenly Press START PAUSE to resume operation or power off and then power the washer on after 2 3 minutes and then try again 1 8C 1 8C1 1 8C2 8C 8C1 8C2 Check the MEMS sensor Power off and then power the washer on after 2 3 minutes and then try again 1 OC OC Water may overflow Close the water tap and then call for service 1 3C 3C Check the motor Power off and t...

Page 75: ...f and restarting the cycle If the information code remains contact a customer service center AC7 Check communications between the lower main PBA and the upper main PBA Try powering off and restarting the cycle If the information code remains contact a customer service center If any information code keeps appearing on the screen contact a local Samsung service center FlexWash_DC68 03768L 00_EN indd...

Page 76: ... Wrinkle resistant Wrinkle control Gentle Delicates Hand wash Water temperature Hot Warm Cold NOTE The temperature range for Hot is 135 F 57 C or below 95 F 35 C or below for Warm and 68 F 20 C or below for Cold Wash water temperature must be a minimum of 60 F 16 C for detergent activation and effective cleaning Bleach Any bleach when needed Only non chlorine color safe bleach when needed Tumble d...

Page 77: ... to dispose of it please observe local waste disposal regulations Cut off the power cord so that the appliance cannot be connected to a power source Remove the lid so that animals and small children cannot get trapped inside the appliance Do not exceed the detergent quantities recommended in the detergent manufacturers instructions Use stain removal products and bleaches before the wash cycle only...

Page 78: ...864 x 1192 mm Water pressure 50 800 kPa Net weight 136 kg Wash and spin capacity Upper washer 2 5 kg Lower washer 16 0 kg Power consumption Washing and heating 220 240 V 2200 2400 W Spin revolutions Upper washer 700 rpm Lower washer 1100 rpm NOTE The design and specifications are subject to change without notice for quality improvement purposes FlexWash_DC68 03768L 00_EN indd 78 2017 09 13 2 26 24...

Page 79: ...Memo English 79 FlexWash_DC68 03768L 00_EN indd 79 2017 09 13 2 26 24 ...

Page 80: ...AT AUSTRALIA 1300 362 603 Other 1300 425 299 HHP www samsung com au support NEW ZEALAND 0800 726 786 All Product 0800 6 726 786 Support for Smart Mobile Devices www samsung com nz support DC68 03768L 00 FlexWash_DC68 03768L 00_EN indd 80 2017 09 13 2 26 24 ...

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