Appendixes
92
Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted
the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
Situation
Suggested remedies
Cannot take photos
•
There is no space on the memory card.
Delete unnecessary files or insert a new
card.
•
Format the memory card. (p. 79)
•
The memory card is defective. Get a
new memory card.
•
Make sure that the camera is switched
on.
•
Charge the battery.
•
Make sure that the battery is inserted
correctly.
The camera freezes
Remove the battery and insert it again.
The camera heats up
While you use the camera, it may heat up.
This is normal and should not affect your
camera’s lifespan or performance.
The flash does not work
•
The flash option may be set to
Off
.
(p. 41)
•
You cannot use the flash in the
,
,
or some
modes.
The flash fires
unexpectedly
The flash may fire due to static electricity.
This is not a malfunction.
Situation
Suggested remedies
Cannot turn on the
camera
•
Make sure that the battery is inserted.
•
Make sure that the battery is inserted
correctly.
•
Charge the battery.
The power turns off
suddenly
•
Charge the battery.
•
Your camera may be in Power save
mode (p.79), or turned off by Auto power
off setting option. (p.80)
•
The camera may turn off to prevent the
memory card from being damaged due
to an impact. Turn on your camera again.
The camera is losing
battery power quickly
•
The battery may lose power more quickly
in low temperatures (below 0° C). Keep
the battery warm by putting it into your
pocket.
•
Using the flash or recording videos
depletes the battery quickly. Recharge
if needed.
•
Batteries are consumable parts that must
be replaced over time. Get a new battery
if the battery life is diminishing quickly.
