Samsung E700, Manual

Page: 119 / 168

13.14
Road, Manchester, M17 1PL.
2.4 The following paragraphs describe the conditions and
cover provided under the terms of this insurance which
forms part of a master policy arranged by HSBC Insurance
Brokers Limited on behalf of Orange. This insurance is
subject to the terms and conditions of the master policy, a
copy of which can be obtained from HSBC Insurance
Brokers Limited. Requests should be made in writing,
stating your Orange phone number.
3
Cover for lost, stolen and damaged phones
Your phone is insured worldwide subject to the terms of the
insurance policy (see clause 6.14). If your phone (or parts
thereof) is lost, stolen or damaged you will be entitled to a
replacement or repair free of charge provided you have
complied in all respects with the terms and conditions of the
policy and in particular:
3.1 Loss, theft or malicious damage claims must be reported
to the Police immediately but in any event within 24 hours
of discovery of the occurrence. In respect of claims arising
outside the United Kingdom please refer to Clause 6.14.
3.2 Your claim must be reported to Orange as soon as
possible but in any event not more than 24 hours after you
discover the loss, theft or damage.
In respect of claims arising outside the United Kingdom
please refer to Clause 6.14. To make a claim you must
provide the following:
3.2.1 the crime reference number in respect of theft or
malicious damage claims or the lost property reference
number if the phone has been lost;
3.2.2 full details of how the loss, theft or damage occurred; and
3.2.3 any other information and evidence as may reasonably
be requested by Orange regarding the cause of loss or
damage.