Troubleshooting _
69
05 TROUBLESHOO
TING
NETWORK SETUP Q&A
QUESTION
ANSWER
The washer or dryer is not
found in the smartphone app.
• Check the power status of the access point(AP).
• Check if the smartphone is connected with Wi-Fi.
• Check if the Wi-Fi function of the washer or dryer is turned on.
• To refresh the screen, press “Confi gure” again.
• If the AP is installed too far away from the washer or dryer, the
strength of the Wi-Fi signal may be weak. In this case, move the AP
closer to the washer or dryer.
The washer or dryer can’t fi nd
the AP (access point).
• Check the power status of the AP.
• Check if the Wi-Fi function of the washer or dryer is turned on.
• To refresh the screen, press “Confi gure” again.
• If the AP is installed too far away from the washer or dryer, the
strength of the Wi-Fi signal may be weak. In this case, move the
AP closer to the washer or dryer. Ensure that the number of the
displayed antenna bars is at least 3.
• If the strength of the AP is low, the washer or dryer may not fi nd it.
Use a high performance AP if available.
There are more than one
washer or dryer in the house.
Do I have to install an AP for
each of them?
• You can install only one AP.
• I you want to one AP for each of the washer and dryer, select the
corresponding AP for each of the products in the “Smart Washer”
app.
• When both a washer and dryer are installed, they can be controlled
through one AP.
What kind of AP (access poin)
should I use?
• Since the washer or dryer is controlled through the AP from the inside
or outside of the house, we recommend a high performance AP.
• Use an AP with Wi-Fi certifi cation mark.
• Since an AP with 2 or more antennas provides better performance,
we recommend purchasing a wireless AP with 2 or more antennas.
How can I check if the AP is
out of order?
• Connect to the AP on a smartphone and check if you can connect to
the Internet. If you can connect to the Internet, the AP is normal.
• Check if the LEDs on the AP are blinking. If all the LEDs are turned
off , it indicates that the power is turned off .
• If the AP doesn’t seem to be working properly, request after-sales
service.
I do not have a PC. Can I
use the indoor and outdoor
control features?
• If the Internet can be accessed inside of the house, the feature is
available. However, you have to sign up on the Samsung web site
and resgister the product.
How many users can control
a washer or dryer?
• Multiple users can control the washer or dryer only if the “Smart
Washer” app is authenticated,
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2012-06-25
5:21:25
2012-06-25
5:21:25
