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SPECIAL APPLICATION MENU

Below are instructions for additional call processing and special applications that
can be accomplished via the LCD programming. These features and functions can
be accessed by pressing the

MENU

button. Follow the user instructions below to

utilize these features and functions.

After pressing the

MENU

button, use the direction button to scroll to the desired

menu option. Press

ENTER

to access the menu. To navigate within the menu you

may scroll to the desired option/function or dial the associated option function
number.

Press

END

button to exit programming.

MENU OPTIONS

Note that some of the features listed here may require system programming and
configuration in order to function. See your system administrator for details.

Press the

MENU

button to access the options below. Use the

UP/DOWN

direc-

tional button to scroll to, and within option menus and sub menus. You may also
dial the option number, after pressing the

MENU

button.

1.

OUTGOING LOGS:

Allows you to view a list of the 30 most recent outgoing

calls from the keyset. You may return the call directly from the displayed sta-
tus.

•

Scroll or dial option number

1. Outgoing Call Log

.

•

Press

ENTER

.

•

Scroll to the desired

PHONE NUMBER

and press the

SEND

button to

automatically dial the number.

OR
•

Press

CANCEL

to return to Main Menu.

OR
•

Press

END

to exit programming.

2.

INCOMING LOGS:

Allows you to view a list of the 30 most recent incoming

calls to the keyset. You may return the call directly from the displayed status.

•

Scroll or dial option number

2. Incoming Call Log

.

•

Scroll to the desired

PHONE NUMBER

and press the

SEND

button to

automatically dial the number.

OR
•

Press

CANCEL

to return to Main Menu.

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Summary of Contents for DS-5064

Page 1: ...________ 13 _____________________________ 14 _____________________________ 15 _____________________________ 16 _____________________________ 17 _____________________________ 18 _____________________________ 19 _____________________________ 20 _____________________________ Feature Access Codes 10 xxx Pick Up A Parked Call 12 xxx Pick Up A Held Call 13 Door Lock Release 16 xxx Speed Dialing 17 Save ...

Page 2: ...05 2009 DS 5000 Series User Guide For OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series ds_phones qxp 5 27 2009 3 54 PM Page 1 ...

Page 3: ...g Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Copyright 2007 2009 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval sys...

Page 4: ...12 Canceling Callback 12 INTERCOM CALLS Calling Other Stations 13 Answering Intercom Calls 13 Answer Modes 13 Busy Station Callback 14 Busy Station Camp on 14 Calling Your System Operator 15 CALL PROCESSING Holding Calls 16 17 Transferring Calls 17 18 Transfer with Camp On 18 Transfer to Voicemail 18 Call Waiting 18 Conference Calls 19 Forwarding Calls 20 21 Call Pickup 22 My Group Pickup 22 Priva...

Page 5: ...e 28 All Page 28 Meet Me Page 29 Call Park and Page 29 Messages Set and Cancel 30 Returning Messages 30 Programmed Messages 31 CONVENIENCE FEATURES Do Not Disturb 32 One Time DND 32 Mute 32 Background Music 32 Established Call Pick Up 33 Appointment Reminder Alarm Clock 33 Door Phone Calls 34 Executive Secretary Hotline 34 Executive Divert 34 Group Listening 35 Account Codes 35 Locking Your Keyset...

Page 6: ...ecure OHVA 42 Enblock Dialing 43 Configure Mobile Extensions MOBEX 43 DISPLAY FEATURES Interactive Display Keys 45 Directory Information 45 Call Log 46 Dial by Name 46 Call Progress Displays 47 Display Number Dialed 47 Call Duration Timer 47 Auto Timer 47 Timer Function 47 Viewing Message Indications 48 Alarm Reminder Messages 48 49 Personal Speed Dial Names 49 Station Names 49 Managing Key Assign...

Page 7: ...5 Listen to your Messages 65 Subscriber Services Menu 65 Listening to Old or New Messages 66 Group New or Old Messages 66 Record and Send a Message 67 68 Access Manager 68 70 Personal Greetings 70 Mailbox Administration 72 Message Broadcast 74 Personal Services 75 Personal Administration Settings 76 Keyset User Features 77 Shortcuts 79 Interactive Displays 79 E Mail Gateway EMG 79 81 PERSONAL SPEE...

Page 8: ...e familiar with the operation of your keyset Keep this guide handy as you may need to look up instructions for infrequently used features Learning to use your keyset correctly will make everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find t...

Page 9: ...ost Routing is used pressing the LCR but ton will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is numbered beginning with 701 then 702 703 etc Direct Station Selection DSS buttons are programmed to ring specific stations You can press a DSS button instead of dialing the extension number CALL INDICATIONS The buttons on your phone have lig...

Page 10: ...ree levels will be stored in memory until changed If background music is turned on at your keyset the vol ume buttons will also control the level of music The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume buttons There are 16 levels for each volume setting The volume of off hook ring is controlled by a user programmable setting...

Page 11: ...ing the handset NAVIGATION BUTTON The DS 5000 keysets incorporate a NAVIGATION button This button is designed to assist the user in activating and using various station features more easily These features include Outgoing Logs Incoming Logs Speed Dial Directory Dial Forward Set Alarm Reminder With the NAVIGATION button the station user is no longer required to enter sta tion level programming to a...

Page 12: ...DIRECTION BUTTON is the donut shaped ring which surrounds the ENTER button This button is used to navigate within the menus There are directional arrows stenciled into this button which indi cate which direction the cursor will be moved END BUTTON This button is used to disconnect a call after a conversation or to move to the initial screen The END button operates as the RLS portion of the ANS RLS...

Page 13: ...you dialed is in the Do Not Disturb mode or cannot receive any more calls DND NO MORE CALLS TONE 250 ms ON 250 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRM...

Page 14: ...er Button Dial Button Redial Button Volume Button Speaker Programmable Buttons 21 LCD Panel Soft Button Scroll Button Status Indicator Keyset Support Navigation Button Microphone Conference Button Transfer Button Hold Button Speaker Button Dial Button Redial Button Volume Button Speaker Programmable Buttons 14 DS 5014D ds_phones qxp 5 27 2009 3 55 PM Page 13 ...

Page 15: ...14D ONLY DS 5021D keysets can have one type of daughter module installed to enhance the operation of the keyset the FDBF The standard speakerphone mode of operation for the DS 5021D is half duplex This means that you cannot transmit and receive speech at the same time Adding a FDBF to your keyset will convert the speaker phone into full duplex mode enhancing it operation In addition the FDBF may h...

Page 16: ...ion of the bottom panel Push towards the top of the keyset to lock in Plug the handset cord into the jack marked with the symbol Route the handset cord out the RIGHT side of the keyset as you look at it face down Plug the four conductor line cord from the wall into the jack with the symbol on the bottom of the keyset ds_phones qxp 5 27 2009 3 55 PM Page 15 ...

Page 17: ...vigation button assembly The button used for editing and their features are summarized below BUTTON FEATURES Left and Right To move a cursor highlighted area or to erase what is entered Enter To save the current setting and end programming End To cancel the current programming and return to the Main Menu Cancel To move back to the previous screen or delete the last digit of the displayed option va...

Page 18: ...e before making a call press the ACC button or dial 47 plus a valid bin number press the ACC button again or and then select a C O line See Account Codes for more infor mation For more information on authorization and account codes see your system administrator NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing ANSWERING AN...

Page 19: ...handset or press the SEND button to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK button will light 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing CANCELING CALLBACK A callback will...

Page 20: ...o the calling station To finish the call replace the handset or press the END button See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE When another station calls you your keyset will sound a brief attention tone and you will hear the caller s announcement Press SEND to turn on the microphone and speak handsfree OR lift the handset to reply To finish the call replace the handset...

Page 21: ...ff hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is wait ing Wait for the called party to answer The called station must release its first call or place it on hold before answer ing your camp on NOTES 1 If you receive No More Calls tone that station has no available button to accept your call Hang up or leave a message 2 If the...

Page 22: ...oup of operators If you want to call a specific operator dial that person s extension number NOTE If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER button before you begin dialing 15 ds_phones qxp 5 27 2009 3 55 PM Page 21 ...

Page 23: ...s the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an available CALL button or Line Button at the remote ...

Page 24: ... the extension number of the station that placed the call on hold NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is calling or you can do a blind tran...

Page 25: ... will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no button available to receive another call Press TRANSFER to return to the outside caller TRANSFER TO VOICEMAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT button to accomplish this To transfer a call directly to a voice mailb...

Page 26: ...ontrol is passed to the next internal sta tion If there are no internal stations and you wish to leave outside lines connect ed together in a trunk to trunk conference press the CONF button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trun...

Page 27: ...l can transfer the call to the for warded station This is useful when you are expecting an important call but you do not wish to be disturbed by other calls 3 When a station user places his her keyset in Forward All mode and he she does not have a FORWARD ALL button the TRANSFER button will light to in dicate Forward All has been set and calls to this station have been transferred elsewhere FORWAR...

Page 28: ...rmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing FORWARD DND To forward your phone when you activate DND Dial 605 plus the extension number or group number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press th...

Page 29: ...the handset or press the SPEAKER button before you begin dialing GROUP CALL PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number or press the flashing GROUP PICKUP button if available GROUP NUMBERS 01 20 OfficeServ 100 and OfficeServ 7100 01 99 OfficeServ 500 M 01 99 OfficeServ 500 L 01 99 OfficeServ 7200 and OfficeServ 7400 NOTES 1...

Page 30: ...ed Inform the other party that he she may now join the conversation After the other party or parties has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation press the PRB button a second time the PRB button will be off To Join a Non Private Conversation When someone has informed you that you can join a conversation Press the C O line but...

Page 31: ...000 049 With the handset on hook press the MEMORY button or dial 16 Dial the desired speed dial number The telephone number is automatically dialed for you NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing PROGRAMMING PERSONAL SPEED DIAL NUMBERS You can program frequently dialed telephone numbers in a personal sp...

Page 32: ... the HOLD button to clear a speed dial number ONE TOUCH SPEED DIALING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers While on hook press TRANSFER and then dial 107 Press a One Touch Speed Dial button Dial the speed dial number 00 49 or 500 999 that you want assigned to this button Press TRANSFER to store...

Page 33: ...ER button before you begin dialing 2 The saved telephone number is stored in memory until you save another number 3 Redial does not apply to intercom calls CHAIN DIALING You may manually dial additional digits following a speed dial number or chain as many speed dial numbers together as required After the first speed number is dialed press MEMORY again and dial another speed number OR manually dia...

Page 34: ...s tones MEMO REDIALING When you are calling directory information you can store the number you are given using the SAVE feature There is no need for pencil and paper While you are talking on an outside call press SAVE Dial the telephone number as it is dictated to you on the keypad Press SAVE to store the number To dial the number press the SNR button It will select the same line and dial the stor...

Page 35: ... speakers Lift the handset Press the PAGE button or dial 55 Dial the desired zone number 5 6 7 or 8 or dial 9 to page all external zones After the attention tone make your announcement NOTES 1 If you have a dedicated page zone button it is not necessary to press PAGE and dial a zone number 2 If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing ...

Page 36: ...y users can press to automatically place the call in any available orbit number and see the number in the display Remember the selected orbit number Replace the handset when finished Lift the handset and make a page announcement as previously described example John Smith park two To retrieve a parked call from orbit Press the PARK button and dial the announced orbit number 0 9 You will be connecte...

Page 37: ...essage indication Press the MESSAGE button or dial 43 and receive confirmation tone Hang up The MESSAGE button on the called station will light Standard tele phones receive special dial tone as a message indication or a lit message lamp if the phone is equipped with one and they are connected to an 8MWSLI card not available on the OfficeServ 100 or OfficeServ 7000 Series or a 16MWSLI card on the s...

Page 38: ... PROGRAMMED MESSAGES When you will be away from your phone for any length of time you can leave a programmed station message Display stations calling you will see this message and be informed of your status or follow your instructions Dial 48 plus any of the message codes 01 20 listed on the back of this user guide To cancel any of these messages you might have selected dial 48 plus 00 Press TRANS...

Page 39: ...ed while on that call you can press the DND button and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your key set will be able to receive new calls This feature requires a DND button MUTE You can mute the handset transmitter or the microphone during any conversa tion Press the MUTE button It will light red To resume speaking pre...

Page 40: ...ms Each one can be either a TODAY ONLY or a DAILY alarm When the alarm rings you will hear three short rings repeated three times Lift the handset to answer the alarm If you do not the alarm will alert you two more times at five minute intervals To set alarms Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM ho...

Page 41: ...T LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secre tary station If the secretary does not answer the caller will go to the secretary s voicemail box if setup Either person can press the BOSS button to make a voice call to the other sta tion Using the hot line will override DND at the ...

Page 42: ... the full code by entering an account code bin number or by pressing your ACC key if one is assigned Bin numbers are a 3 digit short code that will automatically insert the appropriate account code Account codes may be a maximum of 12 digits may be used if the account code is to be less than 12 characters you may end the code by pressing or the right soft key The type of code used is determined by...

Page 43: ...tton You may press the MS button repeatedly to send multiple signals to the des ignated station NOTE Your phone must have a Manual Signalling MS button with a station number extender assigned to it OFF HOOK VOICE ANNOUNCE Keysets may receive a voice announcement while on another call The calling sta tion must have an OHVA button When you are in DND you cannot receive OHVA calls The OHVA feature wi...

Page 44: ...programmed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reject REJECT button Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call IN GROUP OUT OF GROUP If y...

Page 45: ...and set or press SPEAKER button The IN OUT button can include an extender to indicate the specific group that this button will affect This means that if you are in multiple groups you can de cide for which groups you will receive calls 38 ds_phones qxp 5 27 2009 3 56 PM Page 44 ...

Page 46: ... to turn CAMP ON on or 080 to turn it off Press TRANSFER to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN buttons to hear each tone When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or stations may be programmed to ring with a dif...

Page 47: ...ssing the SEND button before your FNA timer expires or the call will forward AUTOMATIC HOLD While on an outside call pressing a line button route button or a flashing CALL button will automatically put your call on hold and connect you to the next call This feature can be turned on or off at your keyset With the handset on hook press TRANSFER and then dial 110 Dial 001 to turn Automatic Hold on or...

Page 48: ...eep confirmation tone each time you press a button on the dial pad This tone can be turned on or off While on hook press TRANSFER and then dial 110 Dial 040 to turn tones off or 041 to turn tones on Press TRANSFER to store your selection REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle To enable this feature Wit...

Page 49: ...t on hook press TRANSFER and then dial 110 Press 111 to turn DISP SPDNAME on or 110 to turn it off Press TRANSFER to store your selection CALLER ID REVIEW ALL This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that you answered and calls that rang yo...

Page 50: ...er a MOBEX port can reach you on Press TRANSFER and then dial 126 Dial your station pass code Dial the number of the port you wish to configure 1 5 you may also use the Volume Up and Volume Down keys to select a port and press the right soft key to confirm Dial 0 to select the telephone option Dial the number of a C O line to use when making calls to this MOBEX port Dial the phone number you can b...

Page 51: ... to configure 1 5 you may also use the Volume Up and Volume Down keys to select a port and press the right soft key to confirm Dial 2 to select the activation status option Dial 0 to turn the port on dial 1 to turn the port off Press TRANSFER to store your selection and exit programming 44 ds_phones qxp 5 27 2009 3 56 PM Page 50 ...

Page 52: ... options to make a call Select one of the main categories CALL OTHER or ANS ANSWER Press the SCROLL button to display additional options available under each of the three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to display these additional options User instructions will be display...

Page 53: ...ll this number These options are the same for the incoming or outgoing call logs DIAL BY NAME See also Special Application Menu Name Search Each station or speed dial number can have an associated directory name A sta tion or speed dial number can be selected by scrolling alphabetically through a directory name list This on line phone book allows the user to look up and dial any station or speed d...

Page 54: ...you dial a telephone number the timer appears in the display It appears immediately for incoming calls The call timer continues for the duration of the call Call dura tion times are displayed in minutes and seconds If a call lasts longer than 60 min utes the timer restarts You can press the TIMER button to manually begin timing a call Press it again to stop timing If you press it while the automat...

Page 55: ...of ALARM REMINDER To program reminder messages Press TRANSFER and then dial 116 Dial the alarm number 1 2 or 3 Dial the time you want the alarm to go off Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY or 2 DAILY to select the alarm type Write your message using the dial pad keys Each press of a key selects a char acter Pressing the next key moves the cursor...

Page 56: ... it This name is used to select the speed dial bin when you are dialing by directory Press TRANSFER and then dial 106 Dial the speed dial bin number 00 49 Write your message using the procedure described in Alarm Reminder Mes sages Press the TRANSFER button to store the speed dial name Repeat for each speed dial bin if necessary STATION NAMES You can assign an 11 character name to your keyset This...

Page 57: ...e refer to the Enhanced Display Programming Section provided by your instal lation company when requested for a complete list of descriptions and extenders for any keys you may have programmed on your keyset NOTE Confirm that the cursor is placed correctly before you enter the extender LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit you can press the CLEAR ...

Page 58: ...ll use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics steps in text messaging are 1 Press TMSG soft key to begin text messaging 2 Dial the 2 digit number for the desired message 3 Confirm this is the intended message then press SEND 4 Wait for a reply from the other station steps 1 ...

Page 59: ... OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG 01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG 03 SEND ASK THEM TO HOLD Wait for reply TMSG EXIT 702 01 45 701 05 55 CONF PAGE MUTE CONF PAGE MUTE ds_phones qxp 5 27 2009 3 56 PM Page 58 ...

Page 60: ...s her name or number to be re vealed to you This type of call can be stopped at the tele phone company by dialing an access code on your outside lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF A...

Page 61: ...ovide calling number to name translation table WHAT IS CLI On ISDN circuits calling party information is called CLI and is supported on both BRI BRI not supported on the OfficeServ 7100 and PRI type circuits On BRI cir cuits the system only supports number delivery and like ANI a name can be attached to the telephone number of frequent callers via the Caller ID translation table On 5ESS and NI2 PR...

Page 62: ...r REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR button or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing STORING A CALLER ID NUMBER At any time during an incoming call that...

Page 63: ... button OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer avail able display REVIEWING PAST CALLER ID CALLS T...

Page 64: ... Press SCROLL and then press STORE to save this number in a personal speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system administra tor to determine the number of bins assigned to your keyset 2 Your system must have LCR correctly programmed to allow you to DIAL num bers from the review list or to STORE entries from the review list ds_phones qxp 5 27 2009 3 56 PM...

Page 65: ... the MENU button to access the options below Use the UP DOWN direc tional button to scroll to and within option menus and sub menus You may also dial the option number after pressing the MENU button 1 OUTGOING LOGS Allows you to view a list of the 30 most recent outgoing calls from the keyset You may return the call directly from the displayed sta tus Scroll or dial option number 1 Outgoing Call L...

Page 66: ... based on their associated programmed name Scroll or dial option number 4 Directory Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed 3 Station Number Enter the name associated with that speed number or station number Press the SEND button to automatically dial the number OR Press CANCEL to return to main menu OR Press END to exit programming 5 FORWARD SET Al...

Page 67: ... alarms may be set Scroll or dial option number 6 Alarm Reminder Scroll or dial the desired Alarm number Alarm 1 3 Press ENTER Enter Alarm Type 0 NOT SET Disables alarm 1 TODAY Rings alarm one time only on the day set 2 DAILY Rings alarm daily at time set Press ENTER Display confirms setting and returns to that alarm set menu Scroll up to set ALARM TIME Press ENTER Enter ALARM TIME Military Format...

Page 68: ... mes sages Another very common Subscriber Service is Access Manager This allows you con trol over when and where you receive your calls as well as what to speak to your callers in the event you are unable to speak to them directly The events are referred to as Call Conditions No Answer Busy and Blocked are the most com monly used Call Conditions This guide can be used by Subscribers from within th...

Page 69: ...ss Play Menu Options Cancel Return to Executary SVMi 8 Subscriber Services Menu Record and Sen Broadcast Mess Cancel Return to Subscriber S Samsung Voicemail Subscriber Services Menu NOTE All options shown MAY NOT be authorized If an option is not available please speak to your system administrator Change Playback Volume and Speed not available on the OfficeServ 7100 or OfficeServ IP UMS ds_phones...

Page 70: ...63 vices ds_phones qxp 5 27 2009 3 56 PM Page 69 ...

Page 71: ...ion other than your Own or checking a mailbox associated with a different station Press the VMMSG key or dial the voicemail group number You will be prompted to enter a password Press This will take you to the Main Auto Attendant Menu Press plus the Subscriber number of your choice You will be prompted to enter you password At this point the inside and outside callers follow the same instructions ...

Page 72: ...r mailbox your VMMSG key will be lit Call the Samsung Voicemail by pressing this key and when prompted enter your pass word You will then be at the Subscriber Services Menu Select 1 to listen to new messages or 3 to listen to saved messages Note After you enter your password if Autoplay of New Messages is enabled and you have new messages the Samsung Voicemail will begin to play them auto maticall...

Page 73: ...ent s Faxmail docu ments can be delivered to any fax machine of your choice as long as out calling is authorized You can also have faxmail messages automatically delivered to the fax machine of your choice 6 Forward the message and saves a copy The subscriber can be selected by dialing their mailbox number nnn using the directory service or you may also add comments and leave it as a memo to yours...

Page 74: ... This is similar to the scan button on a radio It will allow you to find a specific mes sage quickly To stop scanning press 1 Cancel and return to previous menu 11 or 33 GROUP NEW OR OLD MESSAGES Messages can be grouped as either Reminders press 3 or Messages from a spe cific sender press 9 Additionally you can press and hear a summary of your mailbox contents a Number of messages b Number of remi...

Page 75: ...very 5 Reply Required Exit Scheduling Future Delivery If after recording a message you select 5 to schedule future delivery you will be able to set message attributes and set this message as Immediate Delivery 1 Next Few Hours 2 End of Current Business Day based on your Availability Schedule 3 Beginning of Next Business Day based on your Availability Schedule 4 A Coming Day of the Week 5 Specific ...

Page 76: ... control of his calls to another Subscriber The Forwarded To Subscriber will now be in control of the caller and the caller will NOT return to originating Subscriber s Mailbox If the Forwarded To Subscriber does not answer the caller it will now follow what ever the Forwarded To Subscriber has set up for their call conditions The Caller will hear Forwarding to Subscriber Name before actually being...

Page 77: ...ngs may be acces sible in more complex systems Your Personal Greeting will be played every time someone dials your extension and you do not answer You may record up to 9 Personal Greetings and you may assign any one of them to be active There are several different Call Coverage conditions to which you may assign any of your 9 greetings The Call Coverage Conditions are No Answer Busy and Do Not Dis...

Page 78: ...our call but I m going to be out of the office for the next few hours If someone else can help you please enter the extension number now Or to leave me a message press 1 4 Night Greeting Used during the time period you are scheduled UNAVAILABLE usually after business hours during the evening and at night This option is available only if the Administrator has assigned you the Scheduling feature Exa...

Page 79: ...r to your mail box using the VT Voicemail Transfer key This option is available only if the Administrator has assigned you the Mailbox Greeting Option feature Example Hi this is John Smith Please leave me a message I will call you as soon as I can Note This greeting will only play if none of the 5 personal greetings has played to the caller A common usage for this Greeting is when another Subscrib...

Page 80: ...ld like to be paged Press 3 to be notified on urgent messages only Press 4 to set the pager phone number 3 Undelete When this function is activated the Samsung Voicemail will allow you to undelete any messages that you have recently deleted up to the pro grammed Daily Maintenance Time which is set to 3 a m by Default the fol lowing morning From the Subscriber Services Menu press 6 for Mailbox Admi...

Page 81: ... message If this is disabled the information must be requested manually by pressing 00 To enable or if already enabled toggle and disable this feature From the Subscriber Services Menu press 6 for Mailbox Administration Press 6 to Set Auto Play of Message Information 9 MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to All Mailboxes...

Page 82: ...our subscriber space ie Follow Me Message Alert Pager Alert and Direct Call 3 Schedule Availability Allows you to enter a weekly availability schedule for use with Night Personal Greeting and the Auto Night Intercept feature Follow the spoken directions to enter the days of the week and times you are generally available to talk to your callers All other times you will be considered unavailable 5 P...

Page 83: ...ou will not be included in the Dial by Name Directory 3 Entering your Directory Name Use this option to enter your Directory Name Your Directory Name is used by callers to find you if they do not know your extension number From the Subscriber Services Menu press 7 3 The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad Foll...

Page 84: ... them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voicemail After ringing your station the caller will be connected to your voicemail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your voicemail box At this time you...

Page 85: ...n while a message is being left press the flash ing AME indicator and enter your station password not your Samsung Voicemail password You will then hear the message being left Call Record If you have a call record button assigned to your phone you may press it at any time to record the conversation in progress If you have a display keyset you will also have the soft key options to pause and time t...

Page 86: ...of things to do now or in the future Messages can be sent with future delivery so you can have the system call you when items become due INTERACTIVE DISPLAYS Display keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast forward change the vol ume get message information or help Viewing Mailbox Contents If you have new mes...

Page 87: ...the From field will display the name of the Samsung voicemail system sending the message Client will use their PC s Multi Media kit equipped with either speakers and or a headset to listen to messages delivered to their e mail Inbox No Synchronization of messages is performed between the Voicemail Box and the E mail Inbox Messages listened to forwarded deleted and or saved within an e mail inbox w...

Page 88: ...essage Archives can be made when they are made for all other types of e mail messages Add text notes and comments to use for reference later Some if not all e mail clients will allow you to edit the body of the e mail to add comments Some will allow you to edit the subject field to help you find a particular mes sage quickly in a large archive of messages Call Back Numbers and Date Time Stamp are ...

Page 89: ...________________________ 11 _________________________ _________________________ 12 _________________________ _________________________ 13 _________________________ _________________________ 14 _________________________ _________________________ 15 _________________________ _________________________ 16 _________________________ _________________________ 17 _________________________ ________________...

Page 90: ...________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ ________________...

Page 91: ...________ 13 _____________________________ 14 _____________________________ 15 _____________________________ 16 _____________________________ 17 _____________________________ 18 _____________________________ 19 _____________________________ 20 _____________________________ Feature Access Codes 10 xxx Pick Up A Parked Call 12 xxx Pick Up A Held Call 13 Door Lock Release 16 xxx Speed Dialing 17 Save ...

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