Samsung DS 5000 Series User Manual Download

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ds_phones.qxp 5/27/2009 3:56 PM Page 68

Summary of Contents for DS 5000 Series

Page 1: ..._______ 13 _____________________________ 14 _____________________________ 15 _____________________________ 16 _____________________________ 17 _____________________________ 18 ________________________...

Page 2: ...05 2009 DS 5000 Series User Guide For OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series ds_phones qxp 5 27 2009 3 54 PM Page 1...

Page 3: ...Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Copyright 2007 2009 Samsung Telecommunications...

Page 4: ...2 Canceling Callback 12 INTERCOM CALLS Calling Other Stations 13 Answering Intercom Calls 13 Answer Modes 13 Busy Station Callback 14 Busy Station Camp on 14 Calling Your System Operator 15 CALL PROCE...

Page 5: ...28 All Page 28 Meet Me Page 29 Call Park and Page 29 Messages Set and Cancel 30 Returning Messages 30 Programmed Messages 31 CONVENIENCE FEATURES Do Not Disturb 32 One Time DND 32 Mute 32 Background...

Page 6: ...cure OHVA 42 Enblock Dialing 43 Configure Mobile Extensions MOBEX 43 DISPLAY FEATURES Interactive Display Keys 45 Directory Information 45 Call Log 46 Dial by Name 46 Call Progress Displays 47 Display...

Page 7: ...Listen to your Messages 65 Subscriber Services Menu 65 Listening to Old or New Messages 66 Group New or Old Messages 66 Record and Send a Message 67 68 Access Manager 68 70 Personal Greetings 70 Mail...

Page 8: ...familiar with the operation of your keyset Keep this guide handy as you may need to look up instructions for infrequently used features Learning to use your keyset correctly will make everyday teleph...

Page 9: ...st Routing is used pressing the LCR but ton will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is numbered beginning with 701 then 702 703 e...

Page 10: ...ee levels will be stored in memory until changed If background music is turned on at your keyset the vol ume buttons will also control the level of music The volume of pages heard through the speaker...

Page 11: ...ng the handset NAVIGATION BUTTON The DS 5000 keysets incorporate a NAVIGATION button This button is designed to assist the user in activating and using various station features more easily These featu...

Page 12: ...IRECTION BUTTON is the donut shaped ring which surrounds the ENTER button This button is used to navigate within the menus There are directional arrows stenciled into this button which indi cate which...

Page 13: ...ou dialed is in the Do Not Disturb mode or cannot receive any more calls DND NO MORE CALLS TONE 250 ms ON 250 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you...

Page 14: ...r Button Dial Button Redial Button Volume Button Speaker Programmable Buttons 21 LCD Panel Soft Button Scroll Button Status Indicator Keyset Support Navigation Button Microphone Conference Button Tran...

Page 15: ...4D ONLY DS 5021D keysets can have one type of daughter module installed to enhance the operation of the keyset the FDBF The standard speakerphone mode of operation for the DS 5021D is half duplex This...

Page 16: ...on of the bottom panel Push towards the top of the keyset to lock in Plug the handset cord into the jack marked with the symbol Route the handset cord out the RIGHT side of the keyset as you look at i...

Page 17: ...igation button assembly The button used for editing and their features are summarized below BUTTON FEATURES Left and Right To move a cursor highlighted area or to erase what is entered Enter To save t...

Page 18: ...before making a call press the ACC button or dial 47 plus a valid bin number press the ACC button again or and then select a C O line See Account Codes for more infor mation For more information on a...

Page 19: ...andset or press the SEND button to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 A callback will be canceled if not answered within 30 seconds If you have...

Page 20: ...the calling station To finish the call replace the handset or press the END button See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE When another station calls you your keyset wil...

Page 21: ...f hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is wait ing Wait for the called party to answer The called station must release i...

Page 22: ...up of operators If you want to call a specific operator dial that person s extension number NOTE If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER but...

Page 23: ...the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station P...

Page 24: ...the extension number of the station that placed the call on hold NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing...

Page 25: ...will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no button available to receive another call Press TRANSFER to return to the outside caller TRANS...

Page 26: ...ntrol is passed to the next internal sta tion If there are no internal stations and you wish to leave outside lines connect ed together in a trunk to trunk conference press the CONF button plus the CA...

Page 27: ...can transfer the call to the for warded station This is useful when you are expecting an important call but you do not wish to be disturbed by other calls 3 When a station user places his her keyset...

Page 28: ...mation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing FORWARD DND To forward your phone when y...

Page 29: ...he handset or press the SPEAKER button before you begin dialing GROUP CALL PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number or pre...

Page 30: ...d Inform the other party that he she may now join the conversation After the other party or parties has joined the conversation and you wish to return privacy to the line so that no one else can join...

Page 31: ...00 049 With the handset on hook press the MEMORY button or dial 16 Dial the desired speed dial number The telephone number is automatically dialed for you NOTE If the Hot Keypad feature has been turne...

Page 32: ...the HOLD button to clear a speed dial number ONE TOUCH SPEED DIALING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently us...

Page 33: ...R button before you begin dialing 2 The saved telephone number is stored in memory until you save another number 3 Redial does not apply to intercom calls CHAIN DIALING You may manually dial additiona...

Page 34: ...tones MEMO REDIALING When you are calling directory information you can store the number you are given using the SAVE feature There is no need for pencil and paper While you are talking on an outside...

Page 35: ...speakers Lift the handset Press the PAGE button or dial 55 Dial the desired zone number 5 6 7 or 8 or dial 9 to page all external zones After the attention tone make your announcement NOTES 1 If you h...

Page 36: ...users can press to automatically place the call in any available orbit number and see the number in the display Remember the selected orbit number Replace the handset when finished Lift the handset a...

Page 37: ...ssage indication Press the MESSAGE button or dial 43 and receive confirmation tone Hang up The MESSAGE button on the called station will light Standard tele phones receive special dial tone as a messa...

Page 38: ...PROGRAMMED MESSAGES When you will be away from your phone for any length of time you can leave a programmed station message Display stations calling you will see this message and be informed of your s...

Page 39: ...d while on that call you can press the DND button and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your key set will be able to r...

Page 40: ...s Each one can be either a TODAY ONLY or a DAILY alarm When the alarm rings you will hear three short rings repeated three times Lift the handset to answer the alarm If you do not the alarm will alert...

Page 41: ...LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secre tary station If the secretary does...

Page 42: ...the full code by entering an account code bin number or by pressing your ACC key if one is assigned Bin numbers are a 3 digit short code that will automatically insert the appropriate account code Acc...

Page 43: ...ton You may press the MS button repeatedly to send multiple signals to the des ignated station NOTE Your phone must have a Manual Signalling MS button with a station number extender assigned to it OFF...

Page 44: ...rogrammed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be pr...

Page 45: ...nd set or press SPEAKER button The IN OUT button can include an extender to indicate the specific group that this button will affect This means that if you are in multiple groups you can de cide for w...

Page 46: ...to turn CAMP ON on or 080 to turn it off Press TRANSFER to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies While on hook press TRANSFER and then dia...

Page 47: ...sing the SEND button before your FNA timer expires or the call will forward AUTOMATIC HOLD While on an outside call pressing a line button route button or a flashing CALL button will automatically put...

Page 48: ...ep confirmation tone each time you press a button on the dial pad This tone can be turned on or off While on hook press TRANSFER and then dial 110 Dial 040 to turn tones off or 041 to turn tones on Pr...

Page 49: ...on hook press TRANSFER and then dial 110 Press 111 to turn DISP SPDNAME on or 110 to turn it off Press TRANSFER to store your selection CALLER ID REVIEW ALL This feature allows display keyset users t...

Page 50: ...r a MOBEX port can reach you on Press TRANSFER and then dial 126 Dial your station pass code Dial the number of the port you wish to configure 1 5 you may also use the Volume Up and Volume Down keys t...

Page 51: ...to configure 1 5 you may also use the Volume Up and Volume Down keys to select a port and press the right soft key to confirm Dial 2 to select the activation status option Dial 0 to turn the port on d...

Page 52: ...options to make a call Select one of the main categories CALL OTHER or ANS ANSWER Press the SCROLL button to display additional options available under each of the three main categories The symbol dis...

Page 53: ...l this number These options are the same for the incoming or outgoing call logs DIAL BY NAME See also Special Application Menu Name Search Each station or speed dial number can have an associated dire...

Page 54: ...ou dial a telephone number the timer appears in the display It appears immediately for incoming calls The call timer continues for the duration of the call Call dura tion times are displayed in minute...

Page 55: ...f ALARM REMINDER To program reminder messages Press TRANSFER and then dial 116 Dial the alarm number 1 2 or 3 Dial the time you want the alarm to go off Enter the time as HHMM hours and minutes using...

Page 56: ...it This name is used to select the speed dial bin when you are dialing by directory Press TRANSFER and then dial 106 Dial the speed dial bin number 00 49 Write your message using the procedure describ...

Page 57: ...refer to the Enhanced Display Programming Section provided by your instal lation company when requested for a complete list of descriptions and extenders for any keys you may have programmed on your...

Page 58: ...l use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics steps in text messaging are 1...

Page 59: ...OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG 01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG 03 SEND ASK THEM TO HOLD Wait for reply TMSG EXIT 702 01 45 701 05 55 CONF...

Page 60: ...her name or number to be re vealed to you This type of call can be stopped at the tele phone company by dialing an access code on your outside lines This will redirect these PRIVATE calls to an annou...

Page 61: ...vide calling number to name translation table WHAT IS CLI On ISDN circuits calling party information is called CLI and is supported on both BRI BRI not supported on the OfficeServ 7100 and PRI type ci...

Page 62: ...REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR button or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2...

Page 63: ...button OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned o...

Page 64: ...Press SCROLL and then press STORE to save this number in a personal speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system administra tor to determine the number of bi...

Page 65: ...the MENU button to access the options below Use the UP DOWN direc tional button to scroll to and within option menus and sub menus You may also dial the option number after pressing the MENU button 1...

Page 66: ...based on their associated programmed name Scroll or dial option number 4 Directory Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed 3 Station Number Enter the n...

Page 67: ...alarms may be set Scroll or dial option number 6 Alarm Reminder Scroll or dial the desired Alarm number Alarm 1 3 Press ENTER Enter Alarm Type 0 NOT SET Disables alarm 1 TODAY Rings alarm one time onl...

Page 68: ...mes sages Another very common Subscriber Service is Access Manager This allows you con trol over when and where you receive your calls as well as what to speak to your callers in the event you are una...

Page 69: ...s Play Menu Options Cancel Return to Executary SVMi 8 Subscriber Services Menu Record and Sen Broadcast Mess Cancel Return to Subscriber S Samsung Voicemail Subscriber Services Menu NOTE All options s...

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Page 71: ...on other than your Own or checking a mailbox associated with a different station Press the VMMSG key or dial the voicemail group number You will be prompted to enter a password Press This will take yo...

Page 72: ...mailbox your VMMSG key will be lit Call the Samsung Voicemail by pressing this key and when prompted enter your pass word You will then be at the Subscriber Services Menu Select 1 to listen to new me...

Page 73: ...nt s Faxmail docu ments can be delivered to any fax machine of your choice as long as out calling is authorized You can also have faxmail messages automatically delivered to the fax machine of your ch...

Page 74: ...This is similar to the scan button on a radio It will allow you to find a specific mes sage quickly To stop scanning press 1 Cancel and return to previous menu 11 or 33 GROUP NEW OR OLD MESSAGES Messa...

Page 75: ...ery 5 Reply Required Exit Scheduling Future Delivery If after recording a message you select 5 to schedule future delivery you will be able to set message attributes and set this message as Immediate...

Page 76: ...control of his calls to another Subscriber The Forwarded To Subscriber will now be in control of the caller and the caller will NOT return to originating Subscriber s Mailbox If the Forwarded To Subsc...

Page 77: ...gs may be acces sible in more complex systems Your Personal Greeting will be played every time someone dials your extension and you do not answer You may record up to 9 Personal Greetings and you may...

Page 78: ...ur call but I m going to be out of the office for the next few hours If someone else can help you please enter the extension number now Or to leave me a message press 1 4 Night Greeting Used during th...

Page 79: ...to your mail box using the VT Voicemail Transfer key This option is available only if the Administrator has assigned you the Mailbox Greeting Option feature Example Hi this is John Smith Please leave...

Page 80: ...d like to be paged Press 3 to be notified on urgent messages only Press 4 to set the pager phone number 3 Undelete When this function is activated the Samsung Voicemail will allow you to undelete any...

Page 81: ...message If this is disabled the information must be requested manually by pressing 00 To enable or if already enabled toggle and disable this feature From the Subscriber Services Menu press 6 for Mail...

Page 82: ...ur subscriber space ie Follow Me Message Alert Pager Alert and Direct Call 3 Schedule Availability Allows you to enter a weekly availability schedule for use with Night Personal Greeting and the Auto...

Page 83: ...u will not be included in the Dial by Name Directory 3 Entering your Directory Name Use this option to enter your Directory Name Your Directory Name is used by callers to find you if they do not know...

Page 84: ...them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voicemail After ringing your station the caller will be...

Page 85: ...while a message is being left press the flash ing AME indicator and enter your station password not your Samsung Voicemail password You will then hear the message being left Call Record If you have a...

Page 86: ...f things to do now or in the future Messages can be sent with future delivery so you can have the system call you when items become due INTERACTIVE DISPLAYS Display keyset users have the added advanta...

Page 87: ...he From field will display the name of the Samsung voicemail system sending the message Client will use their PC s Multi Media kit equipped with either speakers and or a headset to listen to messages...

Page 88: ...ssage Archives can be made when they are made for all other types of e mail messages Add text notes and comments to use for reference later Some if not all e mail clients will allow you to edit the bo...

Page 89: ..._______________________ 11 _________________________ _________________________ 12 _________________________ _________________________ 13 _________________________ _________________________ 14 ________...

Page 90: ..._______________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ________...

Page 91: ..._______ 13 _____________________________ 14 _____________________________ 15 _____________________________ 16 _____________________________ 17 _____________________________ 18 ________________________...

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