12
CALL PROCESSING
SYSTEM HOLD
•
When you are connected to any call, press
HOLD
. The call will flash
green at your keyset. If this call appears on a line key at other keysets,
it will flash red at those keysets.
•
To take the caller off hold, press that key and the green flashing light will
go steady green again. Resume the conversation.
NOTE: While on a call, pressing a line key, route key or flashing CALL but-
ton will automatically put your first call on hold and connect you to the new
call. See
Automatic Hold
under
Customizing Your Keyset
.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
•
Press the
HOLD
button twice. The call will flash green on your keyset
and this line will show a steady red light on other keysets.
•
To retrieve the call, press the flashing green line button or press the
HOLD
button a third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station. Press
TRANSFER
and dial the station number (or press the appropriate DSS key). Press the
HOLD
key. This will place the call on system hold on an available CALL but-
ton or Line Key at the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line
keys you will hear No More Calls tone and must return to the other party
by pressing the
TRANSFER
key (or the RETURN soft key in the display).
2. Intercom calls cannot be remote held.
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your sta-
tion. The button that the call appears on will have a slow flashing amber light.
•
When your phone rings, lift the handset or press the
ANS/RLS
or
SPEAKER
key to answer the recall.
