136
C h a p t e r 8
T r o u b l e s h o o t i n g
Questions About Pay Per View
How do I record a pay per view event?
• If it is on now, tune to the channel carrying the program and press RECORD.
• If it is on later, go to live TV, press the GUIDE button to see the guide. Highlight the
program and press SELECT.
How do I cancel a pay per view purchase?
• You can cancel pay per view purchases before the program airs on the Purchases
screen. For more information, see page 85.
• Pay per view purchases made by phone must be canceled by phone as well. (There is
an additional $1.50 charge when pay per view events and movies are ordered by phone
utilizing the automated ordering system or an additional $5.00 charge for an operator-
assisted order.)
I can’t order a pay per view program.
• It may be too late to purchase the program you want. To quickly see other times the
program will be on, do this: In Live TV, tune to the station carrying the pay per view
program you want. There should be a notice saying “This showing is no longer
available.” Press GUIDE to see the guide. Press the RECORD button to see Program
Information for the program. Select “View upcoming showings.” To see live TV
again, press GUIDE.
• In general, pay per view events can be ordered through the DVR within 24 hours of
their air time. If you see a message that says cost information is not available, you can
wait until less than 24 hours before the program airs and try again.
Users_Guide_DTV3.1.book Page 136 Wednesday, June 4, 2003 7:08 PM
