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22
troubleshooting
Before requesting service, please check the following.
Symptom
Check
Remedy
The unit does not turn on.
•
Is the power cord plugged
into the outlet?
•
Connect the power plug to
the outlet.
A function does not work
when the button is pressed.
•
Has the Wireless Audio with
Dock or the remote been
exposed to static electricity?
•
Disconnect the power plug
and connect it again.
Sound is not produced.
•
Is the unit properly
connected to device?
•
Is the Mute function on?
•
Is the volume set to
minimum?
•
Connect it correctly.
•
Press the Mute button to
cancel the function.
•
Adjust the volume.
The remote control does not
work.
•
Are the batteries drained?
•
Is the distance between
remote control and main
unit too far?
•
Replace with new batteries.
•
Operate closer to the main
unit.
The SoundShare (Tv pairing)
failed.
•
Is your TV a supporting
model?
•
Is your TV firmware the
latest version?
•
Does an error occur in
connection?
•
Check whether your TV is a
supporting model or not.
(http://www.samsung.com)
•
Update your TV with the
latest firmware.
•
Reset the unit.
Press the button of the
unit for 3 seconds in the TV
mode.
•
Contact the call centre.