25
EnG
●
troubl
E
shootin
G
Before requesting service, please check the following.
symptom
check
remedy
the unit will not turn on.
•
Is the power cord plugged
into the outlet?
•
Connect the power plug to
the outlet.
a function does not work when
the button is pressed.
• Has the
Wireless Audio with
Dock or the remote been
exposed to static electricity?
•
Disconnect the power plug
and connect it again.
sound is not produced.
•
Is the unit properly
connected to device?
•
Is the Mute function on?
•
Is the volume set to
minimum?
•
Connect it correctly.
•
Press the Mute button to
cancel the function.
•
Adjust the volume.
the remote control does not
work.
•
Are the batteries drained?
•
Is the distance between
remote control and main
unit too far?
•
Replace with new batteries.
•
Operate closer to the main
unit.
the sound share (tV pairing)
failed.
•
Is your TV a supporting
model?
•
Is your TV firmware the
latest version?
•
Does an error occur in
connection?
•
Check whether your TV is a
supporting model or not.
(Samsung.com)
•
Update your TV with the
latest firmware.
•
Reset the unit.
Press Play/Pause Button for
5 seconds on the remote
control.
•
Contact the call centre.
troubleshooting
