Samsung C41x Series User Manual Download Page 17

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1. Introduction

Machine overview

Accessories

Power cord

Quick installation guide

Software CD

a. The software CD contains the printer drivers and software applications.

Misc. accessories

b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model.

Summary of Contents for C41x Series

Page 1: ...oncerning the installation basic operation and troubleshooting on windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ...ay 27 Basic printing 35 3 Maintenance Ordering supplies and accessories 41 Available supplies 42 Available maintenance parts 43 Storing the toner cartridge 44 Redistributing toner 46 Replacing the toner cartridge 48 Replacing the waste toner container 50 Replacing the imaging unit 52 Cleaning the machine 55 Tips for moving storing your machine 57 4 Troubleshooting Tips for avoiding paper jams 59 C...

Page 3: ...know before using the machine Key benefits 4 Features by model 6 Useful to know 9 About this user s guide 10 Safety information 11 Machine overview 17 Control panel overview 20 Turning on the machine 22 Installing the driver locally 23 Reinstalling the driver 24 ...

Page 4: ... side color printing up to 4 ppm A4 or Letter Convenience Simply touch your cell phone on the NFC tag on your printer and get the print job done see Using the NFC feature on page 142 You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 145 Easy Capture Manager allows you to easily edit and print whatever you captured using th...

Page 5: ...eets of paper and can then be taped together to form a poster see Using advanced print features on page 151 You can print in various operating systems see System requirements on page 72 Your machine is equipped with a USB interface and or a network interface Supports various wireless network setting method Using the WPS Wi Fi Protected Setup button You can easily connect to a wireless network usin...

Page 6: ...Features by model Some features and optional goods may not be available depending on model or country Operating System Operating System C41xW Windows Mac Linux ...

Page 7: ...ftware to Install window Software C41xW SPL printer driver XPS printer drivera Samsung Easy Printer Managera Samsung Easy Color Managera a Download the software from the Samsung website and install it http www samsung com find your product Support or Downloads Before installing check whether your computer s OS support the software Samsung Anyweb Printa Samsung Printer Status SyncThru Web Service ...

Page 8: ...our country wireless LAN card may not be available For some countries only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine IPv6 NFC printing Google Cloud Print Eco printing Easy Eco Driver b b Setting the ECO settings is available from the windows driver Wi Fi Protected Setup WPS Manual duplex 2 sided printingc c Available for Windows OS us...

Page 9: ...eshoot accordingly see Understanding the status LED on page 63 A paper jam has occurred Open and close the top cover see Front view on page 18 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 60 Printouts are blurry The toner level might be low or uneven Shake the toner cartridge Try a different print quality setting Replac...

Page 10: ...iffer from your machine depending on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or p...

Page 11: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 12: ...the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can cause damage to the ma...

Page 13: ...nect all cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to lift the device safely Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 lbs 40kg 88 18 lbs lift...

Page 14: ...t in electric shock or fire Do not put a cover over the machine or place it in an airtight location such as a closet If the machine is not well ventilated this could result in fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplu...

Page 15: ...e an explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be dangerous if inhaled or ingested Using recycled supplies such as toner can cause damage to the machine In case of damage due to the use of recycled supplies a service fee will be charged For supplies that contain toner dust toner cartridge waste toner bottle imaging u...

Page 16: ...Safety information 16 1 Introduction When toner gets on your clothing do not use hot water to wash it Hot water sets toner into fabric Use cold water ...

Page 17: ...es Power cord Quick installation guide Software CDa a The software CD contains the printer drivers and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 18: ... Some features and optional goods may not be available depending on model or country see Features by model on page 6 1 Output tray 2 Output support 3 Top cover 4 Control Panel 5 Tray 6 Front cover 7 Front cover release button 8 NFC tag 9 Toner cartridges 10 Waster toner container 11 Imaging unit 9 10 11 2 3 6 7 5 4 8 1 ...

Page 19: ...his illustration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country see Features by model on page 6 1 Rear cover 2 Power receptacle 3 USB port 4 Network port 1 4 3 2 ...

Page 20: ...utton and the green LED will start blinking If you want to print only the active screen release the button when the green LED stops blinking If you want to print the whole screen release the button while it s blinking Manual print Press this button each time you load a sheet of paper in the tray if you have selected Manual Feeder for Source in your printer driver Print Screen can only be used in t...

Page 21: ...d release Prints event log report usage counter Press and hold this button for about 4 seconds until the green LED blinks quickly and release Prints supplies info report Press and hold this button for about 6 seconds until the green LED on and release 5 Power Wakeup You can turn thepoweroff orwake themachine up from thesleep mode with this button 6 Status LED Shows the status of your machine see S...

Page 22: ...ntroduction Turning on the machine 1 Connect the machine to the electricity supply first 2 press Power Wakeup on the control panel If you want to turn the power off press Power Wakeup on the control panel 1 2 ...

Page 23: ... Guide may differ depending on the machine and interface in use Only use a USB cable no longer than 3 meters 118 inches 12 Windows 1 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK 2 Review and accept the installation agr...

Page 24: ... reinstall the driver 13 Windows 1 From the Start menu select Programs or All Programs Samsung Printers Uninstall Samsung Printer Software 2 Follow the instructions in the installation window 3 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 23 ...

Page 25: ... want to set the machine s default settings Refer to the next section if you would like to set or change values This chapter provides information about the overall menu structure and the basic setup options Printing a demo page 26 Media and tray 27 Basic printing 35 ...

Page 26: ...sage Printing a demo page Print a demo page to make sure that the machine is operating correctly Windows only To print a demo page Open the Printing Preferences see Opening Printing Preferences on page 36 Samsung tab Demo page ...

Page 27: ...s machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 69 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 1 Tray overview To change the size you need to adjust the paper guide If you do not adjust the g...

Page 28: ... paper tray see Tray overview on page 27 2 Open the paper cover 3 Press and unlatch the guide lock in the tray pull the tray out manually Then adjust the paper length guide and paper width guide 4 Flex or fan the edge of the paper stack to separate the pages before loading papers 2 1 2 3 ...

Page 29: ...ength guide and paper width guide For paper longer than Legal sized press and unlatch the guide lock in the tray pull the tray out manually Then adjust the paper length guide and paper width guide Do not push the paper width guide too far causing the media to warp Do not use a paper with a leading edge curl it may cause a paper jam or the paper can be wrinkled If you do not adjust the paper width ...

Page 30: ...the paper width guide and slide it to the edge of the paper stack without causing it to bend 7 Close the paper cover 8 Insert the paper tray 9 When you print a document set the paper type and size for the tray see Setting the paper size and type on page 34 ...

Page 31: ...ine Open the paper cover and remove paper from the tray if necessary 2 If you want to change the size to Letter hold the lever at the back of the tray and rotate the lever clockwise 3 Squeeze the paper width guide and slide it to the edge of the lever If you want to change the size to A4 first move the paper width guide to left and rotate the lever counterclockwise If you force the lever it could ...

Page 32: ...e Device Settings Then set the paper type from the Printing Preferences window Paper tab Paper Type see Opening Printing Preferences on page 36 Whenusing specialmedia we recommend you feed one sheetat a time see Print media specifications on page 69 To see paper weights for each sheet refer to Print media specifications on page 69 Included Blank Not available Types Traya Plain Thick Thin Bond Colo...

Page 33: ...e than 5 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once...

Page 34: ...ad preprinted paper verify that the ink on the paper is dry During the fusing process wet ink can come off preprinted paper reducing print quality 4 Setting the paper size and type After loading paper in the paper tray set the paper size and type The paper setting in the machine and driver should match to print without a paper mismatch error To change the paper setting set in the machine from the ...

Page 35: ...erences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or Preferencesfrom the Print window see Opening Printi...

Page 36: ...ting Preferences window that appears in this user s guide may differ depending on the machine in use However the composition of the Printing Preferences window is similar When you select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setti...

Page 37: ...e Samsung tab allows you to save the current preferences for future use To save a Favorites item follow these steps 1 Change the settings as needed on each tab 2 Enter a name for the item in the Favorites input box 3 Click Save 4 Enter name and description and then select the desired icon 5 Click OK When you save Favorites all current driver settings are saved To use a saved setting select it in t...

Page 38: ...y Printer Manager Switch to advanced mode Device Settings see Device Settings on page 171 Setting eco mode on the driver Open the Eco tab to set Eco mode When you see the eco image that means the eco mode is currently enabled Another way for Eco printing is to use the Easy Eco Driver application See Easy Eco Driver on page 166 Eco options Printer Default Follows the settings from the machine s con...

Page 39: ...ode is disabled Refers to the calculation coefficient about CO2 energy and paper from IEA the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturing org uk Each model has a different index The power consumption in printing mode refers to the average printing power consumption of this machine The actual amount displayed is only an estimate as the actual amount may ...

Page 40: ...your machine Ordering supplies and accessories 41 Available supplies 42 Available maintenance parts 43 Storing the toner cartridge 44 Redistributing toner 46 Replacing the toner cartridge 48 Replacing the waste toner container 50 Replacing the imaging unit 52 Cleaning the machine 55 Tips for moving storing your machine 57 ...

Page 41: ... to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 42: ...nnot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty Type Average yielda a Declared yield value in accordance with ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics media type and media size Part name Toner...

Page 43: ...lting from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been met Parts Average yielda a It will be affected by the operating system used computing performance application software connecting method media type media size and job complexity Fuser unit Approx 20 0...

Page 44: ...and store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life Do not store on the floor If the toner cartridge is removed from the printer follow the instructions below to store the toner cartridge properly Store the cartridge inside the protective bag from the original package Store lying flat not standing on end with the same sid...

Page 45: ...e brand refilled or remanufactured toner cartridges Samsung s printer warranty does not cover damage to the machine caused by the use of a refilled remanufactured or non Samsung brand toner cartridges 3 Estimated cartridge life Estimated cartridge life the life of the toner cartridge or imaging unit yield depends on the amount of toner that print jobs require The actual print yield may vary depend...

Page 46: ...print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the top cover close the output support first If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Printing even after the toner empty sta...

Page 47: ...Redistributing toner 47 3 Maintenance ...

Page 48: ...e package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thoroughly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touching this area Printing even after the ...

Page 49: ...Replacing the toner cartridge 49 3 Maintenance When a toner cartridge has reached the end of life the Printing Status window appears on the computer indicating the toner cartridge needs to be placed ...

Page 50: ...nter stops printing Toner particles can be released inside the machine but it does not mean the machine is damaged Contact a service representative when print quality problems occur When you pull out the waste toner container out of the machine move the container carefully not to drop it from your hands Make sure that you lay the waste toner container on a flat surface so that the toner does not s...

Page 51: ...Replacing the waste toner container 51 3 Maintenance The order information is provided for optional accessories see Available supplies on page 42 ...

Page 52: ...rogram window appears on the computer indicating the imaging unit needs to be placed Otherwise your machine stops printing Don t use sharp objects such as a knife or scissors to open the imaging unit package You could damage the surface of the imaging unit Be careful not to scratch the surface of the imaging unit ...

Page 53: ...ntenance To prevent damage do not expose the imaging unit to light for more than a few minutes Cover it with a piece of paper to protect it if necessary Before closing the front cover make sure all toner cartridges are installed properly ...

Page 54: ...Replacing the imaging unit 54 3 Maintenance ...

Page 55: ... a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems 4 Cleaning the outside Clean the machine cabinet with a soft lint free cloth Dampen the cl...

Page 56: ... 56 3 Maintenance Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the top cover close the output support first 1 2 1 2 ...

Page 57: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 58: ...ful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced User s Guide see Troubleshooting on page 178 If you cannot find a solution in the User s Guide or the problem persists call fo...

Page 59: ...ned correctly see Tray overview on page 27 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media see Print media specif...

Page 60: ...60 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray Click this link to open an animation about clearing a jam ...

Page 61: ...Clearing paper jams 61 4 Troubleshooting 2 Inside the machine Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine ...

Page 62: ...Clearing paper jams 62 4 Troubleshooting 3 In exit area Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine ...

Page 63: ...ee Control panel overview on page 20 To resolve the error look at the error message and its instructions from the troubleshooting part see Troubleshooting on page 178 You also can resolve the error with the guideline from the computer s Samsung Printing Status program window see Using Samsung Printer Status on page 173 If the problem persists call a service representative ...

Page 64: ...e is on line and can be used Red Blinking The machine is on manual printing or manual duplex printing On The cover is opened Close the cover see Machine overview on page 17 There is no paper in the tray when receiving or printing data Load paper in the tray see Loading paper in the tray on page 28 The machine has stopped due to a major error Orange Blinking Upgrading firmware On A paper jam has oc...

Page 65: ...ife means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics media type and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing Off All toner cartridges are at ...

Page 66: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 67 Regulatory information 76 Copyright 87 ...

Page 67: ...82 x 309 x 211 mm 15 0 x 12 2 x 8 3 inches Weight Machine with consumables 9 84 kg 21 69 lbs Noise Level ab Ready mode background noise level Print mode color printing Less than 45 dB A black and white printing Less than 48 dB A Temperature Operation 10 to 30 C 50 to 86 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingc 110 volt models AC...

Page 68: ...hina only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice c See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine d The power consumption may be affected by the machine s status setting conditions operating environment and measuring equipment and method the count...

Page 69: ...297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 13 x 5 83 inches Thick paper RefertothePlainpaper section Refer to the Plain paper section 86 to 120 g m2 23 to 32 lbs bond 5 sheets Thin paper RefertothePlainpa...

Page 70: ...tion 120 to 150 g m2 32 to 40 lbs bond 5 sheets Card stock Letter Legal Oficio US Folio A4 JIS B5 ISO B5 Executive A5 Postcard 4x6 Refer to the Plain paper section 121 to 163 g m2 32 to 43 lbs bond 5 sheets Bond paper RefertothePlainpaper section Refer to the Plain paper section 105 to 120 g m2 28 to 32 lbs bond 10 sheets Archive RefertothePlainpaper section Refer to the Plain paper section 70 to ...

Page 71: ...hes 60 to 120 g m2 16 to 32 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness Type Size Dimensions Print media weight Capacitya Tray ...

Page 72: ...ntium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Windows 8 Intel Pentium IV ...

Page 73: ...inistrator rights can install the software Windows Terminal Services is compatible with your machine Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 10 9 Intel processors 2 GB 4 GB ...

Page 74: ...4 bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 11 3 11 4 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 10 10 11 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 6 0 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB ...

Page 75: ...work interface Ethernet 10 100 Base TX Wired Lan 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows 8 Windows Server 2008 R2 Various Linux OS Mac OS X 10 5 10 9 Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP Wireless sec...

Page 76: ...zardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basic...

Page 77: ...s not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENERGY STAR label will be on your machine Check if your machine is ENERGY STAR certified Recycle or dispose of the packaging materia...

Page 78: ...ay cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of wa...

Page 79: ...nced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio interference regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled D...

Page 80: ... following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service FCC statement for wi...

Page 81: ...ace the fuse cover If you have lost the fuse cover do not use the plug until you have another fuse cover Contact the people from you purchased the machine The 13 amp plug is the most widely used type in the UK and should be suitable However some buildings mainly old ones do not have normal 13 amp plug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the...

Page 82: ... states related to low voltage equipment January 1 1996 Council Directive 2004 108 EC approximation of the laws of the Member States related to electromagnetic compatibility March 9 1999 Council Directive 1999 5 EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity A full declaration defining the relevant Directives and referenced standards ...

Page 83: ...patibility of TBR21 terminals The product has been designed against and is fully compliant with all of the relevant advisory notes contained in this document European radio approval information for products fitted with EU approved radio devices Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 GHz band may be present embedded inyourprinte...

Page 84: ... care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices are on and transmitting This transmitter must not be coll...

Page 85: ...stination country If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service Only use drivers appro...

Page 86: ...Regulatory information 86 5 Appendix 22 China only ᆇ 䋼 ...

Page 87: ... Windows 7 Windows 8 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation Google Picasa Google Docs Android and Gmail are either registered trademarks or trademarks of Google Inc Google Cloud Print is a trademark of Google Inc iPad iPhone iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the Ai...

Page 88: ...mation about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on windows ...

Page 89: ...int 141 Using the NFC feature 142 Google Cloud Print 145 3 Special features Altitude adjustment 148 Changing the default print settings 149 Setting your machine as a default machine 150 Using advanced print features 151 Mac printing 158 Linux printing 160 4 Useful management tools Easy Capture Manager 163 Samsung Easy Color Manager 164 Samsung AnyWeb Print 165 Easy Eco Driver 166 Using SyncThru We...

Page 90: ...90 ADVANCED 5 Troubleshooting Paper feeding problems 179 Power and cable connecting problems 180 Printing problems 181 Printing quality problems 185 Operating system problems 193 ...

Page 91: ...e cable If your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network101 Installation for Mac 92 Reinstallation for Mac 93 Installation for Linux 94 Reinstallation for Linux 95 If you are a Windows OS user refer to the Installing the driver locally on page 23 for installing the machine s d...

Page 92: ... folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 Select USB Connected Printer on the Printer Connection Type and click...

Page 93: ... the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 94: ...oftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package and extract the package 5 Double click cdroot autorun 6 When the welcome screen appears click Next 7 When the installation is complete click Finish The installation program added the Unified Driver Con...

Page 95: ...e Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator 3 Open the Terminal program When the Terminal screen appears type in the following root localhost root cd opt Samsung mfp uninstall root localhost uninstall uninstall sh 4 Click...

Page 96: ...nd software Useful network programs 97 Wired network setup 98 Installing driver over the network 101 IPv6 configuration 106 Wireless network setup 109 Samsung Mobile Print 141 Using the NFC feature 142 Google Cloud Print 145 Supported optional devices and features may differ according to your model see Features by model on page 6 ...

Page 97: ...ill be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncThru Web Admin Service provides you with an efficient way of managing network devices and lets you remotely monitor and troubleshoot network machi...

Page 98: ...port you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 165 254 192 192 5 Setting IP address The machine that does not support the network interface it will not be able to use this feature see Rear view on page 19 TCP IPv6 is not supported by this program First you have to set up an IP address for network printing and managements In most cas...

Page 99: ...The machine will automatically print the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Mac Before using the SetIP program disable the computer firewall from System Preferences Security Firewall The following instructions may vary from your model 1 Connect your machine to the network with a network cable 2 Insert the supplied software CD into ...

Page 100: ...29 51 A8 becomes 0015992951A8 14 Click Apply and then click OK The machine will automatically print the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Linux Before using the SetIP program disable the computer firewall from System Preferences or Administrator The following instructions may vary from your model or operating systems 1 Open opt Sa...

Page 101: ...e device to the network disable the computer s firewall 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 98 2 Insert the supplied software CD into your CD ROM drive 3 Review and accept the installation agreements in the installation window Then click Next 4 Select Network connection on the Pri...

Page 102: ...me For example p xxx xxx xxx xxx in where xxx xxx xxx xxx means IP address for network printer p USB001 P LPT1 p hostname a dest_path or A dest_path Specifiesdestinationpath for installation The destination path should be a fully qualified path Since machine drivers shouldbeinstalledontheOS specific location this command applies to only application software n Printer name or N Printer name Specifi...

Page 103: ...r UP printer name Removes only specified printer instance and not the driver files This command provides a waytoremoveonlyspecified printer instance from your system without effecting other printer drivers It will not remove printer driver files from your system d or D Uninstalls all device drivers and applications from your system This command will remove all installed device drivers and applicat...

Page 104: ...queue first 15 If Auto Select does not work properly choose Select Printer Software and your machine name in Print Using 16 Click Add 17 After the installation is finished click Close 8 Linux You need to download Linux software packages from the Samsung website to install the printer software www samsung com find your product Support or Downloads Install the Linux driver and add network printer 1 ...

Page 105: ...lick Finish Add a network printer 1 Double click the Unified Driver Configurator 2 Click Add Printer 3 The Add printer wizard window opens Click Next 4 Select Network printer and click the Search button 5 The printer s IP address and model name appears on list field 6 Select your machine and click Next 7 Enter the printer description and click Next 8 After the machine is added click Finish ...

Page 106: ...ation Report that will check IPv6 addresses see Printing a network configuration report on page 98 4 Select Start Control Panel Printers and Faxes 5 Click Add a printer in the left pane of the Printers and Faxes windows 6 Click Add a local printer in the Add Printer windows 7 The Add Printer Wizard window appears Follow the instructions in the window If the machine does not work in the network env...

Page 107: ...of router request DHCPv6 Off Never use DHCPv6 regardless of router request Router Use DHCPv6 only when requested by a router 10 From the SyncThru Web Service For models that do not have the display screen on the control panel you need to access SyncThru Web Service first using the IPv4 address and follow the below procedure to use IPv6 1 Access a web browser such as Internet Explorer from Windows ...

Page 108: ...the DHCPv6 configuration 9 Click the Apply button Using SyncThru Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration report on page 98 3 Enter the IPv6 addresses e g http FE80 21...

Page 109: ... computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security used and a Network Password are created for the network Ask your network administrator about this information before proceeding with the machine installation Infrastructure mode This is an environme...

Page 110: ...onnecting method Description Reference With Access Point From the computer Windows user see Access point via USB cable on page 116 Windows user see Access point without a USB cable recommended on page 119 Mac user see Access point via USB cable on page 124 Mac user see Access point without a USB cable recommended on page 127 See Using a network cable on page 132 From the machine s control panel Se...

Page 111: ...ints If you do not set the password on Access Points they might be exposed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user s guide for password settings Without Access Point From the computer Windows user see Ad hoc via USB cable on page 122 Mac user see Ad hoc via USB cable on page 129 Wi Fi Direct setup See Setting up Wi Fi Direct on...

Page 112: ...r machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network using the WPS button on the control panel The Push Button Configuration PBC method allows you to connect your machine to a wireless network by pressing both the WPS button on the control panel of your machine and the WPS PBC ...

Page 113: ...onnection process the AP s SSID information appears on the display 3 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Connecting in PIN mode 1 Press and hold the WPS button on the control panel for more than 2 seconds 2 The eight digit PIN appears on the display You need to enter the eight digit PIN within two minutes o...

Page 114: ...ng in PIN mode 1 The network configuration report including PIN must be printed see Printing a network configuration report on page 98 Inreadymode Pressthe Cancel orStop Clear buttonformorethan five seconds on the control panel The machine without the Cancel or Stop Clear button Press the WPS button for more than ten seconds on the control panel You can find your machine s PIN 2 Press and hold the...

Page 115: ... connection when the machine is connecting to the wireless network press and release the Cancel or Stop Clear or Power Wakeup button on the control panel You need to wait 2 minutes to re connect to the wireless network Disconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode...

Page 116: ...this mode the setup is automatic The machine will display a list of available networks from which to choose After a network is chosen then printer will prompt for the corresponding security key Custom In this mode users can give or edit manually their own SSID or choose the security option in detail 15 Setup using Windows Shortcut to the Samsung Easy Wireless Setup program without the CD If you ha...

Page 117: ...resents your CD ROM drive and click OK 4 Review and accept the installation agreements in the installation window Then click Next 5 Select Wireless network connection on the Printer Connection Type screen Then click Next 6 OntheAreyousettingupyourprinterforthefirsttime screen select Yes I will set up my printer s wireless network Then click Next If your printer is already connected on the network ...

Page 118: ...yption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPAPersonalorWPA2Personal Select this option to authenticate the print server based on a WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase which is manually configured on the access point and eac...

Page 119: ...ame and the maximum length is 22 characters Password setting is the numeric string and the size is 8 64 characters 10 When the wireless network set up is completed disconnect the USB cable between the computer and machine Click Next 11 Follow the instructions in the installation window Access point without a USB cable recommended Items to prepare WiFi enabled PC running Windows 7 or higher and an ...

Page 120: ... exe replacing X with the letter which represents your CD ROM drive and click OK 3 Review and accept the installation agreements in the installation window Then click Next 4 Select Wireless network connection on the Printer Connection Type screen Then click Next 5 OntheAreyousettingupyourprinterforthefirsttime screen select Yes I will set up my printer s wireless network Then click Next If your pr...

Page 121: ...ter is running Windows 7 or higher you cannot use this feature if your PC does not support wireless network Set the wireless network using a USB cable see Access point via USB cable on page 116 If below screen appears press the WPS button from the control panel within 2 minutes 7 When the wireless network set up is completed click Next 8 Follow the instructions in the installation window ...

Page 122: ...D that was provided with your machine A machine installed with a wireless network interface USB cable Creating the ad hoc network in Windows 1 Turn on your computer and the wireless network machine 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your...

Page 123: ...tion Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Password Enter the encryption network password value Confirm Network Password Confirm the encrypt...

Page 124: ...DHCP For the Static method If the IP address assignment method is Static check if Static is shown in the Wireless Network Setting Confirm window If it shows DHCP click Change TCP IP to enter the IP address and other network configuration values for the machine For example If the computer s network information is as shown follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s ...

Page 125: ...k the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 S...

Page 126: ...rk WPAPersonalorWPA2Personal Select this option to authenticate the print server based on the WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase that is manually configured on the access point and each of its clients Encryption Select the encryption None WEP64 WEP128 TKIP AES TKIP AES Network Password Enter the encryption network password value Confirm Net...

Page 127: ...n access point router Software CD that was provided with your machine A machine installed with a wireless network interface 1 Make sure that the machine is connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click t...

Page 128: ...nnected machine 10 Select Configuration of Wireless network on the Printer Connection Type and click Continue 11 If Wireless Settings screen appears select Using a direct wireless connection and click Next If the screen does not appear go to step 13 ...

Page 129: ... not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following these simple directions Items to prepare Network connected computer Software CD that was provided with your machine A machine installed with a wireless network interface USB cable Creating the ad hoc network in Mac 1 Make sure that the machine is connecte...

Page 130: ...components to install 9 Enter the password and click OK 10 Select Configuration of Wireless network on the Printer Connection Type and click Continue 11 After searching the wireless networks a list of wireless networks your machine has searched appears Click Advanced Setting Enter the wireless Network Name Enter the SSID name SSID is case sensitive Operation Mode Select ad hoc Channel Select the c...

Page 131: ...twork configuration is set to DHCP the wireless network setting should also be DHCP Likewise if the computer s network configuration is set to Static the wireless network setting should also be Static If your computer is set to DHCP and you want to use Static wireless network setting you must contact the network administrator to get the static IP address For the DHCP method If the IP address assig...

Page 132: ... interface will not be able to use this feature see Rear view on page 19 Your machine is a network compatible machine To enable your machine to work with your network you will need to perform some configuration procedures After completing the wireless network connection you need to install a machine driver to print from an application see Installing driver over the network on page 101 See your net...

Page 133: ...ess parameters you can use SyncThru Web Service Using SyncThru Web Service Before starting wireless parameter configuration check the cable connection status 1 Check whether or not the network cable is connected to the machine If not connect the machine with a standard network cable 2 Start a web browser such as Internet Explorer Safari or Firefox and enter your machine s new IP address in the bro...

Page 134: ...wireless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click Apply Disconnect the network cable standard or network Your machine should then start communicating wirelessly with the network In case of Ad hoc mode you can use a wireless LAN and wired LAN simultaneo...

Page 135: ... an access point You can also use a wired network and a Wi Fi Direct network simultaneously so multiple users can access and print documents both from Wi Fi Direct and from a wired network You cannot connect your mobile device to the internet through the printer s Wi Fi Direct The supported protocol list may differ from your model Wi Fi Direct networks do NOT support IPv6 network filtering IPSec W...

Page 136: ...Fi Direct from the control panel Enable Wi Fi Direct From the machine Machines without a display screen Press and hold the WPS button on the control panel for about 10 15 seconds Wi Fi Direct feature turns on Press and hold the WPS button on the control panel for more than 15 seconds Wi Fi Direct feature turns off From the network connected computer If your printer is using a network cable or a wi...

Page 137: ...er installation Printers Not Found Your machine may not be turned on Turn on your computer and the machine USB cable is not connected between your computer and machine Connect the machine to your computer using the USB cable The machine does not support wireless networking Check the machine s user s guide included on the software CD supplied with your machine and prepare a wireless network machine...

Page 138: ...address and the printer port s IP address How to compare 1 Print the network information report of your printer and then check the IP address see Printing a network configuration report on page 98 2 Check the printer port s IP address from your computer a Click the Windows Start menu b For Windows XP Server 2003 select Printer and Faxes For Windows Server 2008 Vista select Control Panel Hardware a...

Page 139: ...work communication Check whether firewall software V3 or Norton is blocking the communication If the computer and the machine are connected on the same network and it cannot be found when searching firewall software might be blocking the communication Refer to the user s guide for the software to turn it off and try searching for the machine again Check whether the machine s IP address is allocate...

Page 140: ...wireless network The machine is located away from obstacles that could block the wireless signal Remove any large metal objects between the access point or wireless router and the machine Make sure the machine and wireless access point or wireless router are not separated by poles walls or support columns containing metal or concrete The machine is located away from other electronic devices that m...

Page 141: ...mply install the Samsung Mobile Print application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have a Samsung multifunction printer scan any document into a JPG PDF or PNG format for quick and easy viewing on your mobile device 22 Downloading Samsung Mobile Print To download Samsung Mobile Print go to the ...

Page 142: ...NFC feature We recommend you to upgrade your cell phone to Android OS 4 1 or higher to use the NFC feature Wi Fi Direct feature enabled printer Wi Fi Direct feature is enabled by default 26 Printing 1 Check that NFC and Wi Fi Direct feature are enabled on your cell phone and Wi Fi Direct feature is enabled on your printer see Setting up Wi Fi Direct on page 135 2 Tag the NFC antenna on your cell p...

Page 143: ...ter starts printing 27 Registering Google Cloud Printer 1 Check that NFC and Wi Fi Direct features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer 2 Tag the NFC tag on your mobile device usually located on the back of the mobile device over the NFC tag on your printer Wait a few seconds for the Samsung Mobile Print app to start For some mobile devices NFC tag ...

Page 144: ...few seconds for the mobile device to connect to the printer For some mobile devices NFC tag might not be located at the back of the mobile device Check the location of the NFC antenna on your mobile device before tagging If error message about changed PIN number appears enter a changed PIN number and press OK Follow the instruction on the app screen to update the PIN number 6 Confirm your printer ...

Page 145: ...isit www google com 3 Sign in to the Google website with your Gmail address 4 Start Chrome and enter your printer s IP address in the browser window 5 Click Login in the upper right corner of the SyncThru Web Service website 6 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID and Password We recommend you to change the def...

Page 146: ...mple of using the GOOGLE DOCS app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from the application store such as Android Market or App Store 2 Access the GOOGLE DOCS application from your mobile device 3 Tap the option button of the document that you want to print 4 Tap the send button 5 Tap the Cloud Print bu...

Page 147: ...ting features Altitude adjustment 148 Changing the default print settings 149 Setting your machine as a default machine 150 Using advanced print features 151 Mac printing 158 Linux printing 160 The procedures in this chapter are mainly based on Windows 7 ...

Page 148: ...altitude value determine the altitude where you are Normal 0 1 000 m 3 280 ft High1 1 000 m 3 280 ft 2 000 m 6 561 ft High2 2 000 m 6 561 ft 3 000m 9 842 ft High3 3 000 m 9 842 ft 4 000 m 13 123 ft For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings See Device Settings on page 171 If your machine is connected to the network you can set the al...

Page 149: ... Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 or Windows Server 2008 R2 from context menus select Printing Preferences If Printing Preferences has a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Clic...

Page 150: ...l Panel Hardware and Sound Printers For Windows 7 select Control Panel Devices and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Default Printer For Windows 7 or Windows Server 2008 R2 if Set as default printer has a you can select other printer drivers connected to the selected printer ...

Page 151: ...er from the Samsung website www samsung com find your product Support or downloads 1 Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Print 3 Type in the destination path and the file name and then click OK For example c Temp file name If you type in only the file name the file is automatically saved in My Doc...

Page 152: ...ies window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help or click the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 38 Item Description Multiple Pages per Side Selects the number of pages to print...

Page 153: ...e the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size optio...

Page 154: ...ument first After that a message appears on your computer Skip Blank Pages feature does not work when you select the duplex option We recommend not to print on both sides of the special media such as labels or thick paper It may cause a paper jam or damage the machine None Disables this feature Long Edge This option is the conventional layout used in bookbinding Short Edge This option is the conve...

Page 155: ...e Watermark Message box You can enter up to 256 characters The message displays in the preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list...

Page 156: ...overlay you must create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlay Creating a new page overlay a To save the document as an overlay access Printin...

Page 157: ...f necessary check ConfirmPageOverlayWhenPrinting box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Overlay Deleting a page overlay...

Page 158: ...ing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the Printer properties window may differ depending on the machine in use Except for the name the composition of the Printer properties window is similar to the following 5 Printing multiple pages on one sheet You can print mor...

Page 159: ...your Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printing on both sides...

Page 160: ... copies and indicate which pages to print 7 Change other printing options in each tab if necessary 8 Click Print Automatic duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing see Features by model on page 6 9 Printing files You can print text image pdf files on your machine using the standard CUPS di...

Page 161: ...ctanotherport Ifyouchange the machine port from USB to parallel or vice versa while in use you must re configure the machine port in this tab Driver Allows you to view or select another machine driver By clicking Options you can set the default device options Jobs Shows the list of print jobs Click Cancel job to cancel the selected job and select the Show completed jobs check box to see previous j...

Page 162: ...you make full use of your machine Easy Capture Manager 163 Samsung Easy Color Manager 164 Samsung AnyWeb Print 165 Easy Eco Driver 166 Using SyncThru Web Service 167 Using Samsung Easy Printer Manager 170 Using Samsung Printer Status 173 Using the Linux Unified Driver Configurator 175 ...

Page 163: ...nding on model or optional goods see Software on page 7 Available for Windows OS users only see Software on page 7 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard Now you can easily print your captured screen as captured or edited ...

Page 164: ...a profile and can be used from the driver or from inside of the machine This feature may not be available depending on model or optional goods see Software on page 7 Available for Windows and Mac OS users only see Software on page 7 Helps Samsung color laser printer users to adjust color as they like Download the software from the Samsung website then unpack and install it http www samsung com fin...

Page 165: ...s and Mac OS users only This tool helps you screen capture preview scrap and print pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 166: ...rs only How to use 1 Open a document to print 2 Open printing preference window see Opening Printing Preferences on page 36 3 From the Favorites tab select Eco Printing Preview 4 Click OK Print in the window A preview window appears 5 Select the options you want to apply to the document You can see the preview of the applied features 6 Click Print If you want to run Easy Eco Driver every time you ...

Page 167: ...ey or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the SyncThru Web Service website 2 If it s your first time logging i...

Page 168: ...e Settings tab Sets options provided by your machine Network Settings tab Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine f...

Page 169: ...indows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number location and email address 5 Click Apply ...

Page 170: ...hing between the two interfaces is easy just click button Available for Windows or Mac OS users only For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager 4 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager For Mac Open the Applications fold...

Page 171: ...ns Troubleshooting Guide when an error occurs You can directly open the necessary section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advanced settings user interface 4 Quick links Displays Quick links to machine specific funct...

Page 172: ... to when alerts will be received Email Alert Provides options relating to receiving alerts via email History Alert Provides a history of device and toner related alerts Job Accounting Provides querying of quota information of the specified job accounting user This quota information can be created and applied to devices by job accounting software such as SyncThru or CounThru admin software ...

Page 173: ...ly when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error might occur in the future For example it migh...

Page 174: ...lies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guide when an error occurs You can directly open the troubleshooting section in the user s guide 5 Close Close the window ...

Page 175: ...matically be created on your desktop 7 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Samsung Unified Driver Unified Driver Configurator 2 Click each button on the left to switch to the corresponding configuration window To use the on screen help click Help 3 After changing the configurations cli...

Page 176: ...r Allows you to add a new machine Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properties Classes tab The Classes tab shows a list of available machine classes 1...

Page 177: ...lable ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases the selected port 1 Shows all of the machine classes 2 Shows the status of the class and the number of machines in the class 1 2 3 1 Switches to Ports configuration 2 Shows all of the availabl...

Page 178: ... chapter gives helpful information for what to do if you encounter an error Paper feeding problems 179 Power and cable connecting problems 180 Printing problems 181 Printing quality problems 185 Operating system problems 193 ...

Page 179: ...t Paper does not feed into the machine Remove any obstructions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remo...

Page 180: ... problems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Power Wakeup button on the control panel Disconnect the machine s cable and reconnect it ...

Page 181: ...e the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 48 If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page 19 Theconnection cablebetweenthecomputerand the machine is defective If possibl...

Page 182: ...tions the paper source selection is found under thePaper tab within the Printing Preferences see Opening Printing Preferences on page 36 Select the correct paper source See the printer driver help screen see Using help on page 38 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page or...

Page 183: ... or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge See Redistributing toner on page 46 See Replacing the toner cartridge on page 48 The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files...

Page 184: ... The machine does not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences see Opening Printing Preferences on page 36 The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and ...

Page 185: ...oo moist or rough If the entire page is light the print resolution setting is too low or the toner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 55 The surface of the...

Page 186: ...areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick or Thicker see Opening Printing Preferences on page 36 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper fa...

Page 187: ...roblem contact a service representative Black background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old imaging unit and install a new one see Replacing the imaging unit on page 52 Thoroughly red...

Page 188: ...rb too much moisture If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening Printing Preferences on page 36 Ensure the correct paper type is selected For example If Thicker Paper is selected but Plain Paper actually used an overcharging can occur causing this copy quality problem If...

Page 189: ... that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested Soluti...

Page 190: ...outs are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 55 Solid color or black pages The imaging unit may not be installed properly Remove the imaging unit and reinsert it The imaging unit may be defective Remove the imaging unit and install a new one see Replacing the imaging unit on page 52 The machine may require repairing Contact a service repre...

Page 191: ...within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The imaging unit may be installed improperly Remove the imaging unit and reinsert it The imaging unit may be defective Remove the imaging ...

Page 192: ...ng Preferences click the Paper tab and set type to Thin see Opening Printing Preferences on page 36 An unknown image repetitivelyappearsonafew sheets Loose toner Lightprint or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ma...

Page 193: ... software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the m...

Page 194: ... may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat ...

Page 195: ...stscript until GNU Ghostscript version 7 05 when the base color space of the document is indexed color space and it is converted through CIE color space Because Postscript uses CIE color space for Color Matching System you should upgrade Ghostscript on your system to at least GNU Ghostscript version 7 06 or later You can find recent Ghostscript versions at www ghostscript com Some color images com...

Page 196: ... for example while a print job is in progress Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning Since Unified Linux Driver locks the mfp port while printing the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs If this situation occurs try to release the mfp port by ...

Page 197: ...r the network 202 Installing the driver over the wireless network 204 Uninstalling the driver 206 Using Samsung Printer Experience 207 Accessing management tools 213 Installing accessories 214 Troubleshooting 215 The screen may appear somewhat different depending on the model or interface in use Since this guide has been prepared based on Windows 8 some of the instructions may differ depending on ...

Page 198: ...198 Quick Guide for Windows 8 User Understanding the screen Windows 8 provides both the new Start screen mode and the Desktop screen mode of the existing OS Start Screen Desktop Screen ...

Page 199: ...irements Operating system Requirement recommended CPU RAM Free HDD Space Windows 8 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive ...

Page 200: ...you can download from the Samsung website www samsung com find your product Support or downloads 1 From the Start Screen 1 Make sure that your computer is connected to the Internet and powered on 2 Make sure that the machine is powered on 3 Connect the computer and the machine with a USB cable The driver is automatically installed from the Windows Update If you want to install Samsung s printer ma...

Page 201: ... in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 2 Review and accept the installation agreements in the installation window Then click Next 3 Select USB connection on the Printer Connection Type screen Then click Next 4 Follow the instructions in th...

Page 202: ...hat the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 98 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered machines will be shown on the screen 4 Click the model name or host name you wish to use You can print a Network Configuration Report from the machine s control panel...

Page 203: ...nstallation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Review and accept the installation agreements in the installation window Then click Next 4 Select Network con...

Page 204: ...9 5 From the Start Screen 1 After completing the wireless network connection you need to install a machine driver to print from an application 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered machines will be shown on the screen 4 Click the model name or host name you wish to use You can print a Network Configuration Report from the machine s control panel t...

Page 205: ... Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Review and accept the installation agreements in the installation window Then click Next 4 Follow the instructions in the installation window For wireless set up or driver installation refe...

Page 206: ...tile unintstall from the desktop screen mode see From the Desktop Screen on page 206 If you want to uninstall Samsung s printer management tools from the Start screen right click the app Uninstall right click the program you want to delete Uninstall and follow the instruction in the window 8 From the Desktop Screen 1 From Charms select Search Apps 2 Search and click Control Panel 3 Click Programs ...

Page 207: ...from the Windows Store if the machine is connected to a computer with an Internet connection 9 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on the model you are using 1 Prin...

Page 208: ...an error occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine setting...

Page 209: ...mmon printing tasks from the Start screen Basic printing 1 Open the document to print 2 From the Charms select Devices 3 Select your printer from the list 4 Select the printer settings such as the number of copies and orientation 5 Click the Print button to start the print job Cancelling a print job If the printing job is waiting in the print queue or print spooler cancel the job as follows You ca...

Page 210: ...can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select your printer from the list 4 Click More settings Basic tab Basic This option allows you to choose the basic printing settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media ...

Page 211: ...set the various ways to layout your documents Security tab Some features may not be available depending on the model or options If this tab is not shown or disabled it means that these features are not supported Job Accounting This option allows you to print with the given permission Confidential Printing This option is used for printing confidential documents You need to enter a password to print...

Page 212: ...ulti functional printers Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer Scanning from Samsung Printer Experience The most frequently used printing menus are displayed for quick scanning 1 Place a single document face down on the document glass or load the documents face up into the document feeder 2 Click the Samsung Printer Experi...

Page 213: ...tool refer to Useful management tools on page 162 1 From the Charms select Search Apps 2 Find Samsung Printers 3 Under Samsung Printers you can see installed management tools 4 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile ...

Page 214: ...s in Device Settings to use 1 From the Charms select Search Settings 2 Search for Devices and Printers 3 Right click on your printer icon and select Printer properties If Printer properties item has a mark you can select other printer drivers connected with the selected printer 4 Select Device Settings The Printer properties window may differ depending on the driver or operating system you are usi...

Page 215: ...ot installed Download the app from the Windows Store and install it Machine information is not displayed when you click the device in the Devices and Printers Check the Printer properties Click the Ports tab Control Panel Devices and Printers Right click on your printer icon and select Printer properties If the port is set to File or LPT uncheck them and select TCP IP USB or WSD ...

Page 216: ... 8000 4726 www samsung com ae support English www samsung com ae_ar support Arabic BELARUS 810 800 500 55 500 www samsung com support BANGLADESH 09612300300 www samsung com in support BELGIUM 02 201 24 18 www samsung com be support Dutch www samsung com be_fr support French BOLIVIA 800 10 7260 HHP 4828210 www samsung com cl support BOSNIA 051 331 999 www samsung com support BOTSWANA 8007260000 www...

Page 217: ...g com latin_en support English CROATIA 072 726 786 www samsung com hr support Cote D Ivoire 8000 0077 www samsung com africa_fr support Country Region Customer Care Center WebSite CYPRUS 80094000onlyfromlandline toll free www samsung com gr support CZECH 800 SAMSUNG 800 726786 www samsung com cz support DENMARK 70 70 19 70 www samsung com dk support DOMINICA 1 800 751 2676 www samsung com latin su...

Page 218: ...nruf www samsung com de support GEORGIA 0 800 555 555 www samsung com support Country Region Customer Care Center WebSite GHANA 0800 10077 0302 200077 www samsung com africa_en support GREECE 80111 SAMSUNG 80111 726 7864 only from land line 30 210 6897691 from mobile and land line www samsung com gr support GUATEMALA 1 800 299 0013 1 800 299 0033 www samsung com latin support Spanish www samsung c...

Page 219: ...0 22273 06 5777444 www samsung com levant support English KAZAKHSTAN 8 10 800 500 55 500 GSM 7799 VIP care 7700 www samsung com support Country Region Customer Care Center WebSite KENYA 0800 545 545 www samsung com support KUWAIT 183 CALL 183 2255 www samsung com ae support English www samsung com ae_ar support Arabic KYRGYZSTAN 8 10 800 500 55 500 www samsung com kz_ru support LATVIA 8000 7267 ww...

Page 220: ...ica_en support NETHERLANDS 0900 SAMSUNG 0900 7267864 0 10 Min www samsung com nl support NEW ZEALAND 0800 726 786 www samsung com nz support Country Region Customer Care Center WebSite NICARAGUA 001 800 5077267 www samsung com latin support Spanish www samsung com latin_en support English NORWAY 815 56480 www samsung com no support OMAN 800 SAMSUNG 800 726 7864 www samsung com ae support English w...

Page 221: ...sung com pl support PORTUGAL 808 20 7267 www samsung com pt support Country Region Customer Care Center WebSite PUERTO RICO 1 800 682 3180 www samsung com latin support Spanish www samsung com latin_en support English QATAR 800 CALL 800 2255 www samsung com ae support English www samsung com ae_ar support Arabic RWANDA 9999 www samsung com support ROMANIA 08008 726 78 64 08008 SAMSUNG Apel GRATUIT...

Page 222: ... 7864 SAMSUNG www samsung com se support SWITZERLAND 0800 726 78 64 0800 SAMSUNG www samsung com ch support German www samsung com ch_fr support French Country Region Customer Care Center WebSite SYRIA 18252273 www samsung com levant support English TADJIKISTAN 8 10 800 500 55 500 www samsung com support TAIWAN 0800 329999 www samsung com tw support TANZANIA 0800 755 755 www samsung com support TH...

Page 223: ...samsung com us support UGANDA 0800 300 300 www samsung com support UKRAINE 0 800 502 000 www samsung com ua support Ukrainian www samsung com ua_ru support Russian URUGUAY 000 405 437 33 www samsung com latin support Spanish www samsung com latin_en support English Country Region Customer Care Center WebSite UZBEKISTAN 8 10 800 500 55 500 www samsung com support VENEZUELA 0 800 SAMSUNG 726 7864 ww...

Page 224: ...orks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now depreca...

Page 225: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 226: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 227: ... control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a ...

Page 228: ... platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of the p...

Page 229: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 230: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 231: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 232: ...teract with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial prem...

Page 233: ... address and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report ca...

Page 234: ...t USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents t...

Page 235: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 236: ...x problems 195 driver installation for network connected 104 94 95 Printer properties 160 unifled driver configurator 175 100 loading paper in the tray1 28 special media 32 local driver installation 23 24 M Mac common Mac problems 194 driver installation for network connected 103 92 93 printing 158 system requirements 73 using SetIP 99 maintenance parts 43 manual feeder multi purpose tray using sp...

Page 237: ...a document Linux 160 Mac 158 problems paper feeding problems 179 180 181 185 R rear view 19 regulatiory information 76 S safety information 11 symbols 11 samsung printer experience 207 service contact numbers 216 SetIP program 98 133 special print features 147 specifications 67 print media 69 stop button 21 supplies available supplies 42 estimated toner cartridge life 45 ordering 42 replacing tone...

Page 238: ...ows problems 193 driver installation for network connected 101 23 24 202 200 204 system requirements 72 using SetIP 98 133 Windows 8 driver uninstallation 206 network driver installation 202 USB cable driver installation 200 wireless driver installation 204 wireless ad hoc mode 109 Infrastructure mode 109 USB cable 116 119 WPS disconnecting 113 PBC mode 113 PBC 114 wireless network network cable 1...

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