Samsung AK68-01765B, User Manual

Page: 47 / 51

English _47
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REFERENCE
Troubleshooting
Before requesting service, please check the following.
No operations can be
performed with the
remote control.
The screen ratio
cannot be changed.
No audio.
Play mode differs from
the Setup Menu
selection.
Disc Menu doesn’t appear.
Forgot password
The screen is blocked
If you experience other
problems.
Disc does not play.
Action
Problem Page
The icon appears
on screen.
The picture is noisy or
distorted
P5
P8
P35
P42~43
P40~41
P15
P44
P4
• Check the batteries in the remote control.
They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several minutes to
drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• The features or action cannot be completed at this time because:
1. The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is out of
range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work properly if
the disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your DVDs.
• Make sure you have selected the correct Digital Output in the Audio Options
Menu.
• Press the button (on the front panel) for more than 5 seconds with no
disc inside. All settings will revert to the factory settings.
• Press the button (on the panel) for more than 5 seconds with no disc
inside. All settings including the password will revert to the factory settings.
Don't use this unless absolutely necessary.
• Go to the contents and find the section of the instruction book that contains
the explanations regarding the current problem, and follow the procedure
once again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.