Chapter 5 Troubleshooting
Verizon 4G LTE Network Extender 2 User Guide v1.1
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LCD Display
Possible error message
Troubleshooting
Connecting to the
Verizon Network
(Step 8e of 14)
Device Not Activated
(Step 9 of 14)
Call Verizon Support
The Network Extender has a failure with initial/serving
SeGW for IPSec setup.
If unable to connect to the Verizon Network, go to the
Admin Website to see if the server connectivity status
is reachable or not. If not reachable, please check the
LAN/firewall setting or contact your network
administrator before calling Customer Service.
Connecting to the
Verizon Network
(Step 8f of 14)
Connecting to the
Verizon Network
(Step 8g of 14)
Setting up Device
Please Wait…
(Step 11b of 14)
Setup Failure
(Step 11b of 14)
See User Guide
The Network Extender has a failure to connect to
Serving management server for downloading software
and configuration parameter.
If the Network Extender does not proceed beyond this
step, then restart the Network Extender. If trouble
continues, call Customer Service.
Setting up Device
Please Wait…
(Step 11c of 14)
-
Configuration download in progress.
If the Network Extender does not proceed beyond this
step, then restart the Network Extender. If trouble
continues, call Customer Service.
Setting up Device
Please Wait…
(Step 11e of 14)
Setup Failure
(Step 11e of 14)
See User Guide
Software download in progress. Please do not unplug
your Network Extender until download completed.
If the Network Extender does not proceed beyond this
step, then restart the Network Extender. If trouble
continues, call Customer Service.
Setting up Device
Please Wait…
(Step 11d of 14)
-
Parameter download in progress.
If the Network Extender does not proceed beyond this
step, then restart the Network Extender. If trouble
continues, call Customer Service.
In Service
Verizon 4G LTE
Push Button for More
-
-
Other Messages and Troubleshooting
The following alarms may appear on the display of the Network Extender during
startup process and operation. These messages will be displayed on the Network
Extender Admin website (local).
Table 16. Other Messages in the Network Extender Display
Alarm
Description
Troubleshooting
“Resetting Device
Please Wait…”
The Network Extender is
restarting automatically
-
“Factory Reset
Restarting Device
Please Wait…”
The Network Extender is
restarting as part of a
factory reset
-