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English
•
Make sure your connected devices are powered on.
•
Be sure to select the TV’s correct source by pressing the
SOURCE
button on the remote control.
•
Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection (Cable: depending on the country)
The TV is not receiving all channels.
•
Make sure the Aerial cable is connected securely.
•
Please try
Setup
(Initial setup) to add available channels to the channel list. Go to
MENU
-
System
-
Setup
(Initial setup) and wait for all available channels to be stored.
•
Verify the Aerial is positioned correctly.
•
Try to start a channel update manually (go to
MENU
-
Broadcasting
-
Search for channels
-
Update channels
) or re-install channels. (go to
MENU
-
Broadcasting
-
Search for channels
-
Re-install
channels
)
The picture is distorted: macro block, small block, dots, pixelisation error.
•
Compression of video contents may cause picture distortion, especially on fast moving pictures
such as sports and action movies.
•
A low signal can cause picture distortion. This is not a TV issue.
Others
The picture will not display in full screen.
•
HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
•
Black bars on the top and bottom will appear during movies that have aspect ratios different from your
TV.
•
Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.
•
Replace the remote control batteries with the poles (+/–) in the right direction.
•
Clean the sensor’s transmission window on the remote.
•
Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
The cable box or satellite box remote control doesn’t turn the TV on or off, or adjust the volume.
•
Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or
satellite box user manual for the SAMSUNG TV code.
There is a plastic smell from the TV.
•
This smell is normal and will dissipate over time.
The TV Signal Information is unavailable in the Self Diagnosis Test menu.
•
This function is only available with digital channels from an Aerial / RF / Coax connection.
TV is tilted to the right or left side.
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Remove the stand base from the TV and reassemble it.
There are difficulties assembling the stand base.
•
Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a
