Sam4s SPS-500, Reference Manual

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Appendices SAM500 Reference Manual V1.0
Troubleshooting Common Problems
Hardware
Refer to "Cabling Diagrams" on page 100 to verify that you direct or modem connection
cable is configured properly.
Note: US Robotics Sportster

Modems are recommended for remote connections (for both
PC and ECR sites).
Software
SAM4s SPS-500 Programming
1. Set S-Mode options.
a) Choose S-Mode System Options. Verify that Store # is set to the same
number as set in store data in
SAM500 .
b) Choose S-Mode Define Port. Verify that the device “POLLING” is assigned
for the port that is used for communications. Verify that the BAUD rate is
the same as set in store data in
SAM500 . Verify that no parity, 8 character
bits, 1 stop bit are selected.
Computer Software
1. Install SAM500 .
a) Verify that the hardware key is in place. Software can be installed on a PC
without the key, but it can be used for program save/load only.
2. Create a new store by selecting
Create New
from the
Stores
menu. See "Creating a
New Store" on page 16.
a) Verify that the store number In the Store# field, is the same as the store
number that is programmed on the S-Mode System Option screen.
b) Only enter a phone number here if you are using a modem to poll data.
c) If your PC is using any Microsoft Windows

operating systems or any
software application that has a communications-port configured, (for
example a modem, mouse or other device) you may have to check on these
settings to make sure there is not a conflict on the same communications
port.
d) Enter information in the Modem Initial String field only if you have a modem
that needs to be properly configured to communicate.