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Basic Operations
Sam4POS Operators Manual v2.33
Void Transaction
If you have the credit card that a particular purchase was made with and you need to provide a refund to the card we
can use the Void Mode to make a refund to the customer
’
s credit card. A VOID MODE function key must be assigned
to the SAP-6600 terminals, on the SAP-630 you can turn the mode key to the VOID position.
The VOID MODE operation allows the cashier to provide a refund to a customer
’
s credit card regardless of whether the
transaction is in the current batch or not. The operation is the same as registering a normal transaction.
(You can also choose to void a transaction by record number from EFT menus. See “Void Sales by Record Number”
on page 261. This procedure will not correct ECR sales totals.)
1.
Touch the
VOID MODE
key.
(Alternately, on the SAP-630/530, you can turn the mode key to the VOID position.)
2.
Register a normal transaction.
3.
Press the appropriate
CHARGE
key.
4.
The message:
“WAITING”
will display on the ECR. The Void Sale message will display on the PIN-Pad:
VOID SALE
$1.00 – OK?
5.
Press the
GREEN
button on the PIN-Pad keypad.
6.
Insert the EMV card into the PIN-Pad. The PIN-Pad will display
“PROCESSING”
. When Complete, the
“APPROVED”
message will display.
7.
Remove the card from the PIN-Pad.
8.
The receipt and card draft are printed.