Salente G4, Manual, Page: 27 / 32

27
Common Problems
Problem Solution
The robot cannot
be started
•
In case of a low battery level, please place the robot on the
charging base and align it at the electrode plate, the machine
will be started automatically (if the robot is completely
powered off, it can be started automatically after charged for
a while)
•
If the environment temperature is lower than 0°C or higher
than 50°C, please use it at a temperature of 0-40°C
The robot cannot
be charged
•
Please move the robot away, check whether the indicator
light of the charging base lights on and confirm both ends of
the power adapter of the charging base are connected well
•
In case of poor contact, please clear the charging base
shrapnel and the charging contact on the robot or push the
side brush aside
The robot cannot
be recharged
The robot is too far away from the charging base, please
put the robot near the charging base and try again
Abnormal
behaviour
Shut down and restart the robot
Abnormal noise in
use
Main brush, side brush or wheel may be twined by
foreign matters, please shut down the robot and
remove foreign matters
Cleaning ability
declines or dust
falls out
• The dust box is full, please clear it
• The filter screen is blocked, please clear or replace it
• The main brush is twined by foreign matters, please
clear it
WiFi cannot be
connected
• WiFi signal is bad, please ensure coverage by WiFi
signal
• WiFi is connected abnormally, please reset WiFi,
download the latest APP and try to reconnect it
• Password is inputted incorrectly
• The router is available for 5G frequency band, the
cleaning robot is available for 2.4G frequency band only
Fixed-time
cleaning fails
In case of a low battery level, fixed-time cleaning can
be started only when the battery level is no less than
30%
Whether the
robot consumes
power if it is
always placed on
the charging base
The robot consumes a little power if it is always placed
on the charging base and it enables the best
performance of battery
Whether the robot
needs to be
charged for 16h
The lithium battery can be used immediately after
being charged and has no memory effect