Scan QR code or go to App store (IOS) or Google Play (Android) to download the free PIXIE
app to your smart phone. IOS: Requires IOS
6.0 or later. Compatible with iPhone, iPad and iPad touch Android: Requires Android 4.4 or
above, devices must support Bluetooth 4.0
Specifications above are for reference only and may vary without prior notice
LED Indicator Introduction:
Status explanation for the four front LED indicators
SET button operation
Status explanation for the LED indicator on the RJ45 port
Internet
LAN (RJ45 port)
Wi-Fi
Bluetooth
This internet connection is waiting to
be configured
Internet connection fail
The internet connection is configuring
The gateway is currently working
under offline mode (does not
require internet connection to work)
The internet connection is successful
Blink in blue (once per
1 second)
Blink slowly in blue (once
per 10 seconds)
Solid blue
Solid red
This LAN (RJ45 port) connection is
waiting to be configured
Fail to connect to the local area
via RJ45 port
The LAN (RJ45 port) connection
is configuring
The gateway is currently NOT using
RJ45 port to connect to the local
The gateway is using RJ45 port
to connect to the local area network
Wi-Fi connection to the local area
The Wi-Fi connection is configuring
The gateway is currently NOT
using Wi-Fi to connect to the
The gateway is using WIFI to connect
to the local area network (router)
and the connection is successful
Bluetooth connection fail
The Bluetooth connection
is configuring
The Bluetooth connection
is successful
Long press until the four LED indicators turn off, then release
Reset the gateway to
factory default
This operation will clear all the settings and data
The four LED indicators will turn off, and turn on together
The four LED indicators flash in blue and red, then turn off, and light up again
This Wi-Fi connection is waiting
to be configured
This gateway is waiting to
be configured
Indicator
Status
Solid orange
Operation
Long press for
5 seconds
9 clicks
Reboot the gateway
Function Description
LED Indicator
Remark
Solid green
Blink in green
The RJ45 LAN port does not have a LAN cable connected
The RJ45 LAN port is connected to a LAN cable but no data transmission is being received ( not connected to a router)
The RJ45 LAN port is connected to a LAN cable and data transmission is being received (connected to a router)
Blink in red (once per
1 second)
Warranty
–
In accordance with SAL’s standard terms and conditions of sale, SAL warrant this product to be free from defects in materials and or workmanship for a
period as stated below for goods not subject to incorrect installation, maintenance, operation, mishandling, environmental, unauthorised modifications or electrical
operating conditions outside the nominated product specification as detailed in these installation instructions. The benefits to you given by this warranty are in addition to
other rights and remedies you have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty term
– Residential usage (24) months, Commercial usage (12) months and batteries where supplied (12) months from date of purchase. For New Zealand,
please refer to www.sal.co.nz for warranty conditions and service.
How to make a claim?
Step # 1
–
Within 30 days of the fault discovery, please contact the original place of the SAL product purchase during standard (local) business hours, with the following
information
(a)
proof of purchase
(b)
description and quantity of the claimed fault
(c)
address of installation.
(d)
operating hours of the product.
Step # 2
– It is then the responsibility of the original place of product purchase to report the matter to SAL aftersales;
NSW | ACT
- SAL National Pty Ltd, 40 Biloela Street Villawood NSW 2163
| P # 02 9723 3099
QLD
- SAL National Pty Ltd, 36 Whitelaw Place Richlands QLD 4077
| P # 07 3879 5999
VICT | TAS
- SAL National Pty Ltd, 46-48 Keys Road Moorabbin Victoria 3189 | P # 03 9532 3168
SA | NT
- SAL National Pty Ltd, Unit 1, 9 Alfred Avenue, Beverley SA 5009 | P # 08 7084 1958
WA
- SAL National Pty Ltd, 29 Beringarra Av Malaga WA 6090
| P # 08 9248 7458
NZ
- Hamer, 130 Bush Road, Albany, Auckland, 0632
| P # 0800 239 239
Step # 3
- Upon review of your claim and if the product is required to be returned to SAL for technical evaluation, then at the owners expense the product must be
returned to SAL as per the above nominated locations.
Step # 4
- Pending the evaluation, the claim will be validated resulting in the product being repaired or replaced with the same or best equivalent product at the
discretion of SAL, or rejected if the product fault was found to be caused by conditions beyond the responsibility of SAL warranty obligations. Consideration of
installation, product removal, return freight and or testing fees are not the responsibility of SAL.
SAL National Pty Ltd. 40 Biloela Street Villawood NSW 2163 ABN 21 633 189 474
Copyright SAL V16 JUL 2021 |
www.sal.net.au
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network (router)
area network (router)
(router), and the connection is
successful
network (router)
local area network (router)
