Troubleshooting
I've taken photos, but my computer says 'No Photos In Camera' - what do I
do?
First, ensure that you have taken photos with your camera. Press the shutter button
a few times to take some sample photos and try again. If you still get a no photos
error, this indicates that the driver is not installed (or not installed correctly) or you
may not meet the minimum system requirements
System Requirements:
First, ensure that you have at least a Pentium II 300 MHz, AMD Athlon 300 MHz, or
a Celeron 400 MHz or higher as well as at least 64 MB of RAM.
Please note that the
older AMD K6 processors will not work.
More information about determining your
computer's specifications can be found in the General Computer Information
section. If you have determined that you have pictures in your camera and you
meet the system requirements, follow the steps below to reinstall the software.
Software Reinstallation
1) First, uninstall the software and drivers. Click on Start, Settings, Control Panel,
then Add/Remove programs. There are two programs you will need to remove –
Photags Express and your VGA Dual Camera. After removing these programs,
restart your computer. If your camera is connected, disconnect it.
2) Now, let's reinstall the software. Insert the CD that came with your camera. It
should automatically run the installation3) Now restart your computer again.
4) Once your computer is back up, plug the camera into your computers USB port
5) Right-click on the my computer icon and select properties. If you are running
Windows 98, 98SE, or ME: Click on device manager. If you are running Windows
2000 or XP: Click on hardware and then device manager. If the camera is installed
correctly, there will be a category listed for "Imaging Devices" and clicking on the "+"
next to it should reveal your camera. If not, you will likely see "Digital Still Camera"
under "Other Devices" with a brightly colored marking next to it indicating it is not
functioning correctly. If you are running Windows 98, 98SE, or ME: Right click on
the non functioning device and select remove. If you are running Windows 2000 or
