ULTRAFEED
®
1� Creating a support case� (Customer understands and
agrees to provide basic information about the setup/use of
their Ultrafeed machine� This includes but is not limited to
providing photos/videos requested by our support staff to
address any machine concerns�)
2� Email communication with support videos for resolution�
3� Providing warranty parts for user installation� Shipping
charges apply�
4� Repair or service of the product at our Indiana facility if
deemed necessary by Sailrite during our normal support
process�
Mechanical Components: A five-year limited warranty applies
to mechanical components, covering labor and replacement
parts (excluding consumable items: Posi-Pin
®
Safety Shear,
belts, needle plate, needles, gib hook and retaining ring cap
spring)�
Electrical Components: A one-year limited warranty applies to
electrical components, covering labor and replacement parts
(excluding the WorkerB
®
Control Box fuse)�
If sending the Ultrafeed (or related components) to Sailrite
for repair, the customer is responsible for all shipping costs
to and from Sailrite� Please insure the machine/components
in transit� The machine should be shipped in the original
packaging to ensure safe transport� Never ship
the machine head in the carrying case� Machines
received with shipping damage will not go through
the repair process; we will contact you so you can file
a claim with your shipper� Customer is responsible
for cost and shipment fees of a replacement machine
head box if the original was discarded� Such
packaging is available upon request only.
The Ultrafeed limited warranty does not cover any
damage that results from improper installation or
storage, accident, abuse, misuse, natural disaster,
insufficient/excessive electrical supply, normal
wear and tear, improper or inadequate lubrication,
abnormal mechanical or environmental conditions, or
any unauthorized disassembly, repair or modification. It does
not cover any rust, corrosion or cosmetic damages that may
appear over the lifetime of the machine� This limited warranty
does not apply with respect to products that have been
altered or which are missing serial numbers, or for products
not purchased directly from Sailrite� Maximum
liability is limited to the amount paid, less
shipping�
Warranty applies to the original
machine purchaser and is
nontransferable�
We are proud to provide you with everything you need to successfully maintain and repair your Ultrafeed�
Your purchase of an Ultrafeed comes with personalized support for the lifetime of the machine� We will do
our best to satisfy every support request accurately, completely and in a timely manner.
SAILRITE
®
ULTRAFEED
®
5-YEAR LIMITED WARRANTY
SEWING MACHINE
69 |
Sailrite�com
Ultrafeed
®
LS Guidebook
| 70
Sailrite support comes in several forms, including: