Service · Error Messages and Possible Causes
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ERROR MESSAGES AND POSSIBLE CAUSES
GENERAL ERROR MESSAGES
POSSIBLE CAUSE(S)
INSERT PAPER
Paper must be inserted into the manual paper feed
(see also chapter
Load Paper into the Manual Paper
Feed
, page 24).
MEMORY FULL
Fax memory full! If the fax memory is full, no fax mes-
sages can be received. Print the stored fax messages
so that the device is ready to receive again.
REMOVE PAPER
A document jam has occurred: Remove all documents
from the document feeder. Remove the document jam
(also see chapter
Fixing a Document Jam
, page 54).
PAPER JAM
A paper jam occured: Check
all
the following three
areas for jammed paper: Paper tray/paper feed, print
unit and fuser unit (see also chapter
Fixing a Paper
Jam
, page 52).
Clear the paper jam. Press
o
once the fault has been
rectified to continue the print job. Press
j
to sup-
press the error message.
WRONG PAPER
PAPER SIZE
Problem with the paper format inserted. Make sure
that you are using the proper paper format. Repeat
the print job or copy process.
There is no paper in the paper tray or the paper is not
loaded correctly. Check the paper tray.
TONER LOW
The toner cartridge is almost empty and must be re-
placed soon. Use only original consumable materials.
TONER EMPTY
NON GENUINE
TONER
NOT INSTALLED
TONER
Problems with the toner cartridge: Toner cartridge
empty, damaged, incorrect or no toner cartridge in
device. Check the toner cartridge (see also chapter
Changing Toner Cartridge
, page 50).
The toner cartridge is empty and must be replaced.
Use only original consumable materials.
DEFECT TONER
The toner cartridge is not inserted correctly or can
not be detected. Remove the toner cartridge from the
device and insert the toner cartridge again. If the er-
ror occurs again, the toner cartridge is damaged and
must be replaced (see chapter
Changing the Toner
Cartridge
, page 50). Use only original consumable
materials.
PRINT JOB ERROR
Error when printing or copying. Print job is aborted.
Repeat the print job or copy process.
COOLING PRINTER
There could be a small pause after printing several
pages. The device continues printing automatically. If
the problems repeats, please contact our technical
customer service or your retailer.
PRINTER SYSTEM
ERROR
FUSER UNIT
ERROR
PAPER FEEDER ERROR
LED ERROR.
SCANNER ERROR
ROLLER DIRTY
Device error! Use the quick help (see also chapter
Power Cycling
, page 58). If the problems repeats,
please contact our technical customer service or your
retailer.