Model F@st™2864 Router User’s Guide
Troubleshooting
20
Resolving Specific Issues
Power LED Not Lit
If the Power LED i
s
not lit, it is not connecting to the power source. Verify that the power cord is firmly
plugged into the bottom panel of the router and that the other end is plugged into an active AC wall or
power-strip outlet.
WAN LED Not Lit
If the WAN LED is not lit, it is not detecting a valid signal from the Central Office (CO). Depending on your
type of service (DSL or FTTH), verify that the DSL or Ethernet WAN cable is plugged into the correct
router port and the router power cord is plugged into the electrical outlet. If the cables are secure, you
should contact your Service Provider.
Ethernet LED Not Lit
This indicates that there is no Ethernet link detected. Check the Ethernet cable connection from the
computer to the router. If you have used the wrong cable, the LED on the Ethernet (NIC) card in your
computer will not be lit either.
POST Failure (red Power LED)
POST is the router’s “power-on self-test.” When you power on or reboot the router, the Power LED
flashes green indicating an active POST; it either fails POST or it comes fully up and is ready to run.
•
If the initial POST diagnostic tests fail, the Power LED will turns solid red, indicating a POST failure,
and locks the router. You will need to contact Technical Support to resolve this issue.
•
If POST passes, the router continues through the rest of its initialization and the Power LED changes
to solid green.
Contacting Technical Support
If you still cannot resolve the issue after following the recommended troubleshooting procedures, first
contact your ISP. If the problem persists, contact Sagemcom Technical Support at the following number.
Telephone:
(972) 674-4100
Fax:
(972) 386-7432
