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Test Report No.: 14014172 001
Appendix 4
page 30 of 33
(Page 15)
Troubleshooting
If you are unable to connect your headset and mobile phone, please try the following:
Ensure your the battery is fully charged. Turn off your headset, and then turn it on again.
Ensure the headset is paired with your mobile phone.
Ensure your mobile phone’s Bluetooth function is activated. (For some phone models, a headset icon will
appear on the phone’s screen.) Please refer to your mobile phone user guide for specific instructions.
Ensure the headset is within 10 metres of your mobile phone and there are no obstructions, such as walls
or other electronic devices, in between.
If the above suggestions do not solve your problem, please recharge the headset and remove your mobile
phone battery for a while. Then start pairing again.