Sage Puck Sucker SEA503, Quick Manual

Page: 9 / 89

EN
9
Troubleshooting
PROBLEM POSSIBLE CAUSES EASY SOLUTIONS
Coffee puck does not come out.
Incomplete seal between the portafilter and the puck extractor.
→ Ensure there are no gaps between the portafilter and the seal to enable the
vacuum to build. Check the portafilter handle is horizontal and centred on the
extractor lid.
Extractor lid is not placed correctly on the vessel.
→ Ensure the extractor lid is firmly flat in place on the vessel. Check the seal is
clean and not damaged.
Portafilter not kept on the extractor lid long enough.
→ Wait a few more seconds to ensure enough vacuum is being created.
Filter basket comes loose
when using the puck extractor.
When using a dual wall filter basket, a greater vacuum will be built compared
to using a single wall filter basket resulting the drop of the filter basket from
the portafilter.
→ Keep the portafilter on the puck extractor for a maximum of 5 seconds and
try again.
Filter basket catches
(or stuck underneath)
the switch.
Incorrect portafilter removing action.
→ Lift the handle on the portafilter first, then take the portafilter out vertically.
Puck Sucker™ would not start.
Puck Sucker™ may be low in battery.
→ Replace batteries.
Avoid moving or wiggling
the portafilter on the
Puck Sucker™.
Do not knock the portafilter
on the Puck Sucker™ with
sudden force.