Sage Prime SIP Series, Operation And Instruction Manual

Page: 49 / 68

O p e r a t i o n s a n d I n s t r u c t i o n M a n u a l
49
S A G E M E T E R I N G , I N C .
REV. 16-SIP/SRP
Warranties and Service Work
LIMITED WARRANTY
Sage Metering’s products are warranted against faulty
materials or workmanship for one year from the date
of shipment from the factory. Sage’s obligation is
limited to repair, or at its sole option, replacement of
products and components which, upon verification
by Sage at our factory in Monterey, California, prove
to be defective. Sage shall not be liable for installa-
tion charges, for expenses of Buyer for repairs or
replacement, for damages from delay or loss of use,
or other indirect or consequential damages of any
kind. This warranty is extended only to Sage prod-
ucts properly used and properly installed for the par-
ticular application for which intended and quoted;
and does not cover water damage due to improper
use of cord grips or removal of protective caps; and
does not cover Sage products which have been
altered without Sage authorization or which have
been subjected to unusual physical or electrical
stress. Sage makes no other warranty, express or
implied, and assumes no liability that goods sold to
any purchaser are fit for any particular purpose.
Transportation charges for materials shipped to the
factory for warranty repair are to be paid by the ship-
per. Sage will return items repaired or replaced under
warranty, prepaid. NOTE: No items will be returned
for warranty repair without prior written authoriza-
tion from Sage Metering, Inc. Sage does not warranty
damage due to corrosion.
GENERAL TERMS AND CONDITIONS
Detailed General Terms and Conditions can be found
on the Sage website (www.sagemetering.com) on a
link “General Terms” on the Footer of any page on
the website.
CANCELLATION / RETURN POLICY
Cancellation or Return: After issuance of a purchase
order (by phone, mail, e-mail or fax) or a credit card
order (by phone, mail, e-mail or fax), there will be a
cancellation fee for any cancelled order. Can cella -
tions must be in writing (by mail, e-mail or fax):
1) If credit card order or non-credit card order is
cancelled within 7 days of issuance of purchase
order or date order was placed (which ever is
earlier), there will be a 10% cancellation fee.
2) If credit card order or non-credit card order is
cancelled after 7 days, but prior to shipment,
there will be a 20% cancellation fee. (If order is
cancelled due to late delivery, the cancellation
fee will be waived. Late delivery is defined as
shipping a meter 7 days or later than the delivery
date acknowledged by Sage Metering at time of
placing order).
3) If a credit card customer decides to return the
equipment after shipment for credit, credit will
not be issued if equipment is damaged or if equip-
ment is returned after four (4) months of ship-
ment. If equipment is not damaged, then equip-
ment can be returned after issuance of a Return
Meter Authorization (RMA) by Sage. Returned
package must be insured by customer and must
reference proper RMA# on outside of package,
or package may be rejected (i.e., package will be
returned unopened). Credit Card customers will
be charged a 30% re-stocking fee (70% balance
will be credited back). Customer is responsible for
return shipping charges and any damage if
improperly packaged.
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