10
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE WHAT TO DO
Milk is not
foaming?
• Milk is warm or too
hot to foam.
• Use cold, fresh (or freshly opened) milk.
• Do not re-foam already heated milk.
• Try reducing the quantity of milk in the milk jug.
• Try a different milk. Some milks and milk brands
produce more froth than others. For example, we
have found that some soy milks produce froth while
others do not. Experiment with different milk options
and frothing discs to achieve the desired result.
• Adding dense ingredients like thick syrups, heavy
powders and large flakes can significantly reduce
the amount of foam. This is normal.
Milk is not
heating?
• Ensure the milk jug is correctly positioned onto the
power base.
• Ensure that the milk frother has been properly
activated. Frothing has started once the milk frother
beeps once and the button surround slowly flashes.
If the milk frother does not do this, re-push the
START / STOP push-dial once, firmly.
• Increase the temperature by turning the
START / STOP push-dial to the right.
Frothing
disc is not
moving or is
dislodged?
• Frothing disc is not
inserted correctly.
• Frothing disc
has dislodged
during operation.
• Ingredients have
been added too
quickly.
1. Stop operation.
2. Remove liquid from milk jug.
3. Ensure the frothing disc is securely and correctly
attached. Refer to steps 2 & 3, page 7. Once
attached, turn the frothing disc with your fingers,
it should turn freely. If it doesn’t, contact Sage
®
Consumer Service.
4. Refill milk jug with liquid.
5. Start frothing. Add ingredients (if desired) slowly
and in small quantities after the milk has already
started swirling.
3 beeps?
• The milk frother may
be overheated.
1. Unplug the cord from the power outlet.
2. Remove liquid from milk jug. Rinse the milk jug and
frothing disc with cold water then dry thoroughly.
3. Ensure the milk frother has not been operated
for 5 minutes. This allows the internal components
to cool.
4. Ensure the frothing disc is securely and correctly
attached. Refer to steps 2 & 3, page 7. Once
attached, turn the frothing disc with your fingers,
it should turn freely. If it doesn’t, contact Sage
®
Consumer Service.
5. Recommence frothing.
