12
TROUBLESHOOTING
Motor starts but no
ground coffee coming
from grind outlet
• No coffee beans in bean hopper.
• Grinder/bean hopper is blocked.
• Coffee bean may have become stuck in hopper.
• Fill bean hopper with fresh coffee beans.
• Remove bean hopper. Inspect bean hopper & grinding burrs for
blockage. Replace parts and try again.
Motor starts but operates
with a loud ‘racket’ noise
• Grinder is blocked with foreign item or chute is
blocked.
• Moisture clogging grinder.
• Remove bean hopper, inspect burrs & remove any foreign body.
• Clean the burrs and grind outlet.
• Leave burrs to dry thoroughly before re-assembling. It is possible
to use a hair dryer to blow air into the burr area to quicken the
drying process.
Unable to lock bean
hopper into position
• Coffee beans obstructing bean hopper locking
device.
• Remove bean hopper. Clear coffee beans from top of burrs.
Re-lock bean hopper into position.
Portafilter overfills
• Tamping fan was removed for cleaning and not
replaced.
• Check that the tamping fan is in position and mounted correctly
to the drive shaft.
Emergency stop?
• Rotate the portafilter to the left to stop the auto grind, dose &
tamp function.
• Unplug power cord from power outlet.
There is an alert on the
LCD e.g. ‘OVERHEAT
PLEASE WAIT’,
‘HEATING’ etc.
• Refer to LCD alerts section.
• If problem persists, contact Sage Customer Service Centre.
Grinder running
continuously
• No beans in hopper.
• Tamping fan has been removed.
• Fill hopper with beans. Rotate the portafilter to the left to stop the
auto grind, dose & tamp function.
• Check that the tamping fan is in position and mounted correctly
to the drive shaft.
Espresso runs out
around the edge of the
portafilter
and/or
Portafilter comes out of
the group head during an
extraction
• Portafilter not inserted in the group head correctly.
• There are coffee grounds around the filter basket
rim.
• Filter basket rim is wet or undersides of portafilter
lugs are wet. Wet surfaces reduce the friction
required to hold the portafilter in place whilst
under pressure during an extraction.
• Ensure portafilter is rotated to the right until the handle is past
the centre and is securely locked in place. Rotating past the
centre will not damage the silicone seal.
• Clean excess coffee from the rim of the filter basket after
grinding to ensure a proper seal in group head.
• Always ensure filter basket and portafilter are dried thoroughly
before filling with coffee, tamping and inserting into the
group head.
Issues with the Auto Start
feature
• Clock not set or clock is set with incorrect time.
• Check that the clock and Auto Start time have been
programmed correctly. The LCD will display a clock icon when
the Auto Start time is programmed.
ERR error message
on LCD
• A major fault has occurred and machine cannot
operate.
• Contact Sage Customer Service Centre.
Pumps continue to
operate / Steam is very
wet / Hot water outlet
leaks
• Using highly filtered, demineralised or distilled
water which is affecting how the machine is
designed to function.
• We recommend using cold, filtered water. We do not
recommend using water with no/low mineral content such as
highly filtered, demineralised or distilled water. If the problem
persists, contact Sage Customer Service Centre.
Water does not flow from
the group head
• Machine has not reached operating temperature.
• Water tank is empty.
• Water tank not fully inserted and locked.
• Allow time for the machine to reach operating temperature.
The POWER button will stop flashing when machine is ready.
• Fill tank. Prime the system by:
1. Pressing 2 CUP button to run water through the group head
for 30 seconds.
2. Pressing HOT WATER button to run water through the hot
water outlet for 30 seconds.
• Push water tank in fully and lock latch closed.
FILL TANK on LCD but
water tank is full
• Water tank not fully inserted and locked.
• Push water tank in fully and lock latch closed.
