21
EN
PROBLEM POSSIBLE CAUSE
WHAT TO DO
No crema.
• Coffee tamped too lightly.
• Tamp between 15-20kg of pressure.
• Coffee is ground too coarsely.
• Use slightly finer grind. Refer to ‘Setting the Grind
Size’, page 9 and ‘Under Extraction’, page 11.
• Coffee beans or pre-ground coffee
are not fresh.
• If grinding fresh whole coffee beans, buy freshly
roasted coffee with a “roasted on” date and use
within 2 weeks of this date.
• If using pre-ground coffee, use within a week
of grinding.
• The filter basket may be blocked.
• Use the pin on the end of the provided cleaning tool
to unblock the hole(s). If the hole(s) remain blocked,
dissolve a cleaning tablet in hot water and soak filter
basket and portafilter in solution for approx.
20 minutes. Rinse thoroughly.
• Single Wall filter baskets are being
used with pre-ground coffee.
• Ensure you use Dual Wall filter baskets with
pre-ground coffee.
Drip tray fills
too quickly.
• Auto purge feature. Water is
automatically released into the drip
tray after the steam and hot water
functions to ensure the thermocoil
is at the optimal temperature
for extracting espresso.
• No action required as this is the normal operation
of the machine.
Pulsing/
pumping
sound while
extracting
espresso
or steaming
milk.
• The machine is carrying out the
normal operation of the 15 bar
Italian pump.
• No action required as this is the normal operation
of the machine.
• Water tank is empty.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
Water leaking. • Auto purge feature. Water is
automatically released into the drip
tray after the steam and hot water
functions to ensure the thermocoil
is at the optimal temperature for
extracting espresso.
• Ensure the drip tray is firmly pushed in place after
using the steam and hot water functions.
• Empty the drip tray regularly.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
• The silicone seal surrounding the
shower screen needs to be replaced
to ensure the portafiler is properly
secured into the group head.
• Refer to ‘Using the Allen Key’, page 17.
Machine is on
but ceases
to operate.
• The safety thermal-cut out may have
activated due to the pump or grinder
overheating.
• Press the POWER button to switch the machine off
and unplug from the power outlet. Allow to cool for
about 30–60 minutes.
• If problem persists, call Sage Customer Service on:
0808 178 1650.
