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MorphoAccess® SIGMA Extreme Series - Installation Guide

Annex 1 : Finger Placement Recommendations

Identity & Security

2017_2000024418 - V1
April 2017

This document and the information therein are the property of

Safran Identity & Security

They must not be copied or communicated to a third party without the prior written authorization of Safran

Terminal's rear view description

Figure 5: MorphoAccess® SIGMA Extreme Series terminal rear view

Micro SD

card slot

RJ45

USB port (for

configuration and

settings with a USB

mass storage key, or

for installation of a

Wi-

Fi™ USB dongle)

Terminal signal

connector

RJ45

Wiegand

RS485/422

GPIO

Power supply

Relay

Tamper switch

Summary of Contents for MorphoAccess SIGMA Extreme FFD iCLASS

Page 2: ...s reserved Reproduction in whole or in part in any form or medium without the express written permission of Safran Identity Security is prohibited The trademarks identified herein are the trademarks of registered trademarks of Safran Identity Security or other third party This legend is applicable to all pages of this document Information in this document is subject to change without notice and do...

Page 3: ...ation therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 3 Revision History The table below contains the history of changes made to the present document Version Date Reference Description 01 April 2017 2017_2000024418 V1 Document creation ...

Page 4: ...ean Union CE regulatory notices 14 USA FCC regulatory notices 15 Canada IC regulatory notices 16 Others recommendations 17 Recommendations for terminal implementation 18 Section 2 General Description 21 Box opening 22 Components of the initial package 23 Terminal s front view description 24 Terminal s rear view description 25 MorphoAccess SIGMA Extreme Series Technical Characteristics 26 Section 3...

Page 5: ...41 The controller supports LED1 and LED2 signals 42 Serial port wiring 43 DataClock Input 43 DataClock Output 43 RS485 44 RS422 44 GPIO wiring 45 Single Door Access Control SDAC implementation 45 Ethernet connection 46 Default Ethernet configuration 46 Recommendations for RJ45 wiring 46 External USB connection 47 Wi Fi dongle installation 48 Micro SD connection 49 Section 5 User Interface 50 Modes...

Page 6: ...nchronization 61 Cleaning precautions 62 Legacy mode 62 Micro SD card 64 Lighting conditions for face detection 64 Main principles 66 Most useful areas for biometric data 67 Position of finger 68 Finger height 68 Finger angle 68 Finger inclination 69 Finger rotation 69 Troubleshooting 70 How to get the latest versions of documents 72 Documents concerning the MorphoAccess terminal 73 Documents abou...

Page 7: ...s document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 7 Europe and rest of the world 77 Web site 77 Annex 1 Finger Placement Recommendations 65 Annex 2 Bibliography 71 Annex 3 Support 75 ...

Page 8: ... 29 Figure 7 Face camera viewing angle 31 Figure 8 Drilling template 32 Figure 9 Wall plate fixing 33 Figure 10 Cable preparation connector cut 34 Figure 11 Cable preparation cable position for water tightness 34 Figure 12 Cabling layout 36 Figure 13 Power supply wiring 37 Figure 14 Output relay wiring 38 Figure 15 Example of electric latch connection 38 Figure 16 Tamper switch wiring 39 Figure 17...

Page 9: ...ecommendations Identity Security 2017_2000024418 V1 April 2017 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 9 Section 1 Introduction ...

Page 10: ...tes Safran Identity Security image processing and feature matching algorithms This technology is based on lessons learned during 25 years of experience in the field of biometric identification and the creation of literally millions of individual fingerprint identification records We believe you will find the MorphoAccess SIGMA Extreme Series fast accurate easy to use and suitable for physical acce...

Page 11: ... SIGMA Extreme Series which is made up of following list of products MA SIGMA Extreme Series Marketing Name Biometrics Fake Finger Detection Contactless smartcard reader Water Resistant Regulatory Model Number iCLASS MIFARE DESFire NFC Prox MA SIGMA Extreme iClass MPH AC002B MA SIGMA Extreme Multi MPH AC002B MA SIGMA Extreme Prox MPH AC002A MA SIGMA Extreme FFD iClass MPH AC002B MA SIGMA Extreme F...

Page 12: ...fety Electrical Low Voltage SELV The power supply cable length should not exceed 10 meters This system must be installed in accordance with the National Electrical Code NFPA 70 and the local authority having jurisdiction This product is intended to be installed with a power supply complying with IEC60950 1 in accordance with the NEC Class 2 requirements or supplied by a listed IEC60950 1 external ...

Page 13: ...ran Identity Security recommends using a gauge AWG20 for 12V power supply when POE supply is not used The voltage specified is the one measured on the product block connector 12V 24V 15 10 For information this table shows the maximum drop voltage observed on the terminal MorphoAccess SIGMA Extreme Series Gauge AWG Diameter mm Maximum drop voltage 1m V Maximum drop voltage 5m V Maximum drop voltage...

Page 14: ...ce with these directives is assessed using applicable European Harmonised Standards MorphoAccess SIGMA Extreme Series terminals are intended to be used for professional application only buildings airport This is an EMC Class A product according to EMC directive 2004 108 EC This product may cause interference if used in residential areas Such use must be avoided unless the user takes special measur...

Page 15: ...ted and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio c...

Page 16: ...io interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication Note UL LLC has not verified this product for compliance in respect to Canadian standards Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence ...

Page 17: ...g hissing or popping sound or a strong odor or smoke coming from the product It is normal for these conditions to appear when an internal electronic component fails in a safe and controlled manner However these conditions may also indicate a potential safety issue Do not assume it is a safe failure Turn off the product disconnect it from its power source and contact technical support for assistanc...

Page 18: ...stallation Plan the installation Choose the type of hardware required decide if a network is required and decide on the location and number of required terminals Unpack all items Unpack all items and check against the packing list Install network hardware components Install the cabling and components needed to run the system Install software Install the software needed to set up the terminals Pre ...

Page 19: ...reme Series terminal itself Its role is to perform one to many biometric identification or one to one biometric verification i e to identify the individual who is presenting his finger on the terminal sensor by comparing his biometric data with the references previously stored in the terminal database in the form of biometric templates or to verify his identity using the reference stored in a cont...

Page 20: ... pulling and anti tamper switches for more explanations The Controller is part of the global Access Control System of the secured area which can provide useful features such as manage authorized user lists i e for VIP banned card lists i e for lost user cards an access request log who and when access granted or denied an event log i e tamper detection access control for evacuation of the building ...

Page 21: ...mendations Identity Security 2017_2000024418 V1 April 2017 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 21 Section 2 General Description ...

Page 22: ...arty without the prior written authorization of Safran 2017_2000024418 V1 April 2017 Box opening At the box opening components shall be extracted from the protection casing as depicted in the pictures below Extract the wall plate which is not screwed to the terminal and keep it separate until the installation of the terminal is completed The screwing of the product to the wall plate is the last st...

Page 23: ...2000024418 V1 April 2017 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 23 Components of the initial package Figure 3 Box Content 1 One 1 Terminal s body 2 One 1 Wall frame ...

Page 24: ...ity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 2017_2000024418 V1 April 2017 Terminal s front view description Figure 4 MorphoAccess SIGMA Extreme Series terminal front view Microphone Status LED Camera Light sensor USB host port 5 WVGA touchscreen LCD Optical biometric sensor Contactless card area Speaker ...

Page 25: ...ty They must not be copied or communicated to a third party without the prior written authorization of Safran 25 Terminal s rear view description Figure 5 MorphoAccess SIGMA Extreme Series terminal rear view Micro SD card slot RJ45 USB port for configuration and settings with a USB mass storage key or for installation of a Wi Fi USB dongle Terminal signal connector RJ45 Wiegand RS485 422 GPIO Powe...

Page 26: ... WVGA color capacitive Touchscreen VGA camera for face image capture and videophone Powerful Loudspeaker Microphone Biometrics MorphoSmart Optic Biometric Module inside 23 23mm 500dpi 256 gray levels optical sensor FBI PIV IQS quality sensor False Acceptance Rate FAR adjustable from 1 down to 10 7 Database capacity 5 000 users standard and up to 100 000 users with specific license Log capacity 1 0...

Page 27: ... supply 1A min 12V Or by Power Over Ethernet through RJ 45 connector Note for UL 294 Compliance power supply shall be UL 294 and UL 294B with power limited output Security of the terminal Anti tamper pulling switches Tamper pulling detection one switch closed when product wall mounted open when pulled out Size and weight W x H x D 130mm x 300mm x 95mm 5 12 x 11 82 x 3 74 Weight 1 5kg Environmental...

Page 28: ...Installation Procedure 28 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 2017_2000024418 V1 April 2017 Section 3 Installation Procedure ...

Page 29: ...g to the installation Make sure that you have all the components described in Components of the initial package section at your disposal Remove the wall plate Keep this element at hand Figure 6 Removing wall frame It is then possible to fix the terminal on the wall The recommended height for fixing of the terminal is 1 30m camera height For an optimal use the terminal must be installed in an area ...

Page 30: ... screws above One 1 Drill with a drill bit diameter adapted to raw plugs above One 1 hole saw depending on installation case A 1 Torx T20 screwdriver Deadbolt door strike Snubber diode required to protect regulated DC power supply from inductive kickback 1N4007 diode or equivalent recommended Separate power supply for the deadbolt door strike based on supplier s recommendations External relay if r...

Page 31: ...amera viewing angle The recommended height for fixing of the terminal is 1 30m camera height For an optimal use the terminal must be installed in an area where the lighting conditions are controlled Avoid direct exposure of the sensor to the sun light and ensure good ambient lighting for face detection if used For face detection the user has to face the product Power supply from electrical source ...

Page 32: ...as a good flatness Figure 8 Drilling template If not present drill in the wall a hole with a diameter adapted to the width of the terminal and the cable to be hosted in see Figure 8 Drilling template This template can be found in the Quick Installation Guide Confirm the presence inside the hole of all the cables needed for the electrical installation see Electrical Interface Drill in the wall 6 ho...

Page 33: ...Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 33 Fixing Be sure that a sufficient space is reserved in the wall for the passage of cables in particular for Ethernet Figure 9 Wall plate fixing Place the wall plate against the wall opposite the six holes pierced in the wall see Figure 9 Wall plate fixing 127 8mm 27...

Page 34: ...s possible to use Molex PCB header reference 5016452620 Figure 10 Cable preparation connector cut Cable for wiring shall be AWG 20 to 24 length shall be adapted to the size of the hole in the wall to terminal connections and to the distance between the electric source and the terminal itself Figure 11 Cable preparation cable position for water tightness To ensure water tightness be sure to bend th...

Page 35: ...endations Identity Security 2017_2000024418 V1 April 2017 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 35 Section 4 Electrical Interface ...

Page 36: ...f Safran 2017_2000024418 V1 April 2017 Wiring overview Before proceeding make sure that the person in charge of installation and connections is properly connected to earth in order to prevent Electrostatic Discharges ESD Power supply ground shall not be used for peripheral ground All other grounds can be used indifferently Note that all connections of the MorphoAccess SIGMA Extreme Series terminal...

Page 37: ...supply External power supply Must comply with IEC 60950 1 standard 12V to 24V Dc regulated and filtered 1 Amp min at 12V Could be provided by a 12 Volts Wiegand power supply which complies with the Security Industry Association s Wiegand standard March 1995 If sharing power between devices each unit must receive 1A e g two units would require a 12vDC 2A supply POE Power Over Ethernet MorphoAccess ...

Page 38: ...hite Relay NC Contact relay normally closed Nominal characteristics of relay Load characteristics 1 A max 30 VDC according to the safety extra low voltage requirements independently of the power supply Resistive load or inductive load see warning information hereafter for inductive load The internal relay is designed for at least 100 000 cycles resistive load Inductive load management requires a p...

Page 39: ... Switch 1 Tamper switch contact 24 Pink Switch 2 Strip on tamper switch Operating principle for the switch Product installed on the wall plate switch enabled contact closed Product opened rear connectors accessible switch disabled contact open Nominal characteristics of switch block 100 mA at 30 VDC max Resistive load according to the safety extra low voltage standard This MorphoAccess SIGMA Extre...

Page 40: ...nput Figure 17 Wiegand input wiring 6 Green Red WIEGAND_IN0 In Wiegand IN D0 Output type required Open drain or 5V 5 3 White Red WIEGAND_IN1 In Wiegand IN D1 Output type required Open drain or 5V 5 18 Yellow GPO0 WIEGAND_LEDIN Out Wiegand LEDIN typical 5VDC option 8 Black Red WIEGAND_GND Ground for Wiegand If pull up s to 12V have been added on Wiegand IN D0 and Wiegand IN D1 inputs on a previous ...

Page 41: ...IN 2 option panel feedback Output type required Open drain or 5V 5 8 Black Red WIEGAND_GND Ground for Wiegand The use of LED1 and LED2 wires is described in the paragraphs below The controller supports neither LED1 nor LED2 signals When the access controller has no relay contact to provide an answer to the MorphoAccess terminal then the decision to emit either the access granted signal or the acce...

Page 42: ...onnected it must be constantly maintained in the high state The controller supports LED1 and LED2 signals When the controller supports one relay contact for each of the possible answers then The access granted contact must be connected between the LED1 and the GND wires of the terminal The access denied contact must be connected between the LED2 and the GND wires of the terminal The MorphoAccess t...

Page 43: ... In Data Output type required Open drain only 3 White Red WIEGAND_IN1 In Clock Output type required Open drain only 18 Yellow GPO0 WIEGAND_LEDIN Out Card present signal if configured only one selectable for Morpho Legacy 8 Black Red WIEGAND_GND Ground for Wiegand DataClock Output Figure 20 Serial port wiring DataClock Output 4 Green WIEGAND _OUT0 Out Data 5V TTL 5 White WIEGAND _OUT1 Out Clock 5V ...

Page 44: ...x Tx inverting signal 7 Black Red RS485_GND Ground RS485 implementation is limited to half duplex communication So only Tx Tx and ground reference signals are necessary Depending on the RS485 network an impedance adaptation may be required For farthest terminal a 120 Ohms resistor termination may be added outside the terminal between TX and TX RS422 Figure 22 Serial port wiring RS422 9 Blue Black ...

Page 45: ...3 Orange Black GPI_2 In Digital Input 1 8V to 5V 14 Yellow Black GPO_2 Out Digital Output 5V 5mA max 15 Orange Red GPI_1 In Digital Input 1 8V to 5V 16 Yellow Red GPO_1 Out Digital Output 5V 5mA max 17 Orange GPI_0 In Digital Input 1 8V to 5V 18 Yellow GPO_0 Out Digital Output 5V 5mA max 20 Black Red GPIO_GND Ground Single Door Access Control SDAC implementation Figure 24 SDAC wiring If door conta...

Page 46: ...ly The POE doesn t provide enough power for both the terminal and the Wi Fi USB dongle Ethernet cable shall be shielded Default Ethernet configuration By default MorphoAccess SIGMA Extreme Series terminal is configured in STATIC mode with the following configuration IP Adress 192 168 1 10 Gateway Adress 192 168 1 254 Subnet Mask 255 255 254 0 Recommendations for RJ45 wiring Pin 1 2 3 4 5 6 7 8 Sig...

Page 47: ...written authorization of Safran 47 External USB connection Figure 26 External USB connection The external Micro USB can be used for administration only to connect a mass storage USB key with a standard Micro USB type A USB type A female adapter This cable can be found in Safran Identity Security catalogue with ref 293658551 Please refer to MorphoAccess SIGMA Extreme Series Administration Guide for...

Page 48: ... Safran Identity Security cable provided in the kit Product integrating Wi Fi dongle shall not be exposed to temperature exceeding 35 C and shall not be exposed to direct sun Wi Fi feature requires the product to be powered from an external DC 12V to 24V power supply the POE doesn t provides enough power for both the terminal and the Wi Fi dongle Only Wi Fi USB dongle delivered by Safran Identity ...

Page 49: ...n Micro SD card shall be used for the following features Database extension license is necessary Logs extension license is necessary Picture logs photo taking or face detection Dynamic messages Micro SD card class shall be 10 lower class may reduce performances Micro SD card size shall be from 8GB to 32GB Micro SD card shall never be used on a Windows PC it may damage the content of the card and m...

Page 50: ...ction 5 User Interface 50 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 2017_2000024418 V1 April 2017 Section 5 User Interface ...

Page 51: ...red in the internal database before they can request the access on the terminal This biometric data is acquired either directly on the terminal using the embedded or on an enrolment system using the same type of biometric sensor The access control by identification process is started when a finger is detected on the biometric sensor When the user requests the access his identity is unknown and it ...

Page 52: ...cation is located in a distant system This is not a standalone mode like Identification and Authentication modes It means that the terminal becomes a slave of the host system application The access control application is running on the host system and uses MorphoAccess SIGMA Extreme Series terminal high level functions Identification function Authentication function Read data on a contactless card...

Page 53: ...ocess shall be same as authentication Polling Process using buffer The user s input ID will be queued in the terminal s queue which is polled by external application External application waits for the User ID by polling the buffer After getting an ID it will search the template in database and send template to terminal for further authentication The user is authenticated by the external device and...

Page 54: ... legacy system When the terminal is booted for the first time user can select any of the following modes MorphoAccess 500 or J Series legacy mode MorphoAccess SIGMA Extreme Series terminal can be operated in MorphoAccess 500 or J series mode also referred as Legacy Morpho In this mode the terminal will support configurations and operations of MorphoAccess 500 series terminals Terminal can authenti...

Page 55: ... in the native mode The terminal can be configured using an internet browser connected to the embedded Webserver application NOTA When terminal mode is switched from MA5G to Morpho legacy mode the entire configuration excepted communication links and all databases are erased NOTA The terminal is rebooted on mode change and factory settings are applicable Once the product is configured in native mo...

Page 56: ...not big enough e g when the terminal is pulled out of the wall When the switches are deactivated the MorphoAccess SIGMA Extreme Series terminal acts as required by the related configuration key see MorphoAccess SIGMA Extreme Series Administrator User Guide for key configuration description Ignore the event default useful during normal maintenance operations Send an alarm message to the Central Acc...

Page 57: ...tity Security 2017_2000024418 V1 April 2017 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 57 Section 6 Accessories Software Licenses and PC Applications ...

Page 58: ... following items can be ordered directly to Safran Identity Security or to an official distributor so as to enjoy all the features of your MorphoAccess SIGMA Extreme Series terminal Power supply units Contactless smartcards MIFARE 1k 4k DESFire 2k 4k 8k MA WI FI PACK containing a Wi Fi USB dongle and a Wi Fi license to activate Wi Fi capability on your terminal User database size licenses MA_10K_U...

Page 59: ...59 Compatible PC applications MorphoAccess SIGMA Extreme Series terminals are fully compatible with MorphoManager version 11 or higher Morpho Integrator s Kit MIK software development kit version 6 or higher MorphoBioToolBox version 3 4 3 or higher Using Legacy Morpho mode MorphoAccess SIGMA Extreme Series is also compatible with MEMS version 7 3 1 or higher MIK version 5 4 or higher The limitatio...

Page 60: ...tion 7 Recommendations 60 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 2017_2000024418 V1 April 2017 Section 7 Recommendations ...

Page 61: ...led Areas containing combustibles It is strongly recommended that you do not install your terminal in the vicinity of gas stations petroleum processing facilities or any other facility containing flammable or combustible gasses or materials Specific precautions for terminals equipped with a contactless smartcard reader It is recommended to install terminals equipped with a contactless smartcard re...

Page 62: ...ure or power down is longer the date time of the terminal will be lost Cleaning precautions The use of a dry cloth is recommended to clean the terminal especially the biometric sensor Acid liquids alcohol or abrasive materials are prohibited Legacy mode When terminal mode is switched from MA5G to Morpho legacy mode the entire configuration except communication links and all databases are erased Th...

Page 63: ...onnector Only RJ45 connector Serial communications OMA500 family MA SIGMA Extreme family Wiegand Data In 2 Data Out 2 LED In 1 LED Out 2 Data In 2 Data Out 2 LED OUT port LED IN by GPO Dataclock Yes Yes RS485 Half duplex Half duplex RS422 Full duplex slave and master mode Full duplex slave and master mode GPI GPO OMA500 family MA SIGMA Extreme family GPI No 3 GPI GPO No 3 GPO 3 TTLOUT_H only GPO c...

Page 64: ...ed the following recommendations shall be applied Micro SD card class shall be 10 lower class may reduce performances Micro SD card size shall be from 8GB to 32GB Micro SD card shall never be used on a Windows PC it may damage the content of the card and make it inoperative The product will format it with the right format Use Brand Name Micro SD card No name card may reduce performances or have sh...

Page 65: ...ions Identity Security 2017_2000024418 V1 April 2017 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 65 Annex 1 Finger Placement Recommendations ...

Page 66: ... V1 April 2017 Main principles Acquisition needs to be done with extreme care in order to get the best image quality increase recognition performance reduce recognition time Then it is highly recommended to Maximize the contact between the fingerprint and the sensor Exert firm but not excessive finger pressure on the surface of the sensor Do not press too hard Do not slide nor roll the finger acro...

Page 67: ...2017 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 67 Most useful areas for biometric data Fingerprint central area must be aligned with sensor center Area containing the maximum information ...

Page 68: ...tion therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 2017_2000024418 V1 April 2017 Position of finger Finger height Align center of 1st phalanx with sensor center Finger angle The finger must be parallel to sensor sides IDEAL POSITION ...

Page 69: ...document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 69 Finger inclination Finger must be parallel to the sensor surface Finger rotation Finger must be parallel to the sensor surface IDEAL POSITION IDEAL POSITION ...

Page 70: ...024418 V1 April 2017 Troubleshooting When finger biometric data acquisition is difficult please follow the recommendations listed below The finger is cold o Solution warm up the finger The finger is wet o Solution wipe the finger The finger is dry o Solution warm up the finger and or add a little bit of humidity The finger is dirty o Solution wash hands Remove bandages or adhesive tapes from the f...

Page 71: ...aphy Identity Security 2017_2000024418 V1 April 2017 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 71 Annex 2 Bibliography ...

Page 72: ...ed or communicated to a third party without the prior written authorization of Safran 2017_2000024418 V1 April 2017 How to get the latest versions of documents The last version of the documents can be downloaded from our web site at the address below www biometric terminals com Login and password required To request a login please send us an email to the address below hotline biometrics safrangrou...

Page 73: ...t and the basics of configuration and use This document is in English MorphoAccess SIGMA Extreme Series Administrator Guide Ref 2017_2000025464 This document describes the different functions available on the terminal and procedures for configuring the terminal It also contains the full description of all the configuration parameters for the terminal This document is in English MorphoAccess SIGMA ...

Page 74: ...y Security They must not be copied or communicated to a third party without the prior written authorization of Safran 2017_2000024418 V1 April 2017 Release note For each firmware version a release note is published describing the new features the supported products the potential known issues the upgrade downgrade limitations the recommendations the potential restrictions ...

Page 75: ...port Identity Security 2017_2000024418 V1 April 2017 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 75 Annex 3 Support ...

Page 76: ...roubleshooting The terminal IP address is unknown or it is not possible to connect to the terminal Use terminal interface to configure a valid set of network parameters in your terminal The sensor is switched off Check that the database contains at least one record Check that the identification mode is enabled The terminal returns erratic responses to Ping commands Check the subnet mask Ask the ne...

Page 77: ... Africa Mail sec san bio support morpho com Tel 27 11 286 5855 India Mail support morphoindia safrangroup com Tel 0120 4699900 Europe and rest of the world Mail hotline biometrics safrangroup com Tel 33 1 30 20 30 40 9H00am to 5H30pm French Time Monday to Friday Web site For the latest firmware software document releases and news please check our websites North and South America e mailing cscenter...

Page 78: ...ntity Security Annex 3 Support 78 This document and the information therein are the property of Safran Identity Security They must not be copied or communicated to a third party without the prior written authorization of Safran 2017_2000024418 V1 April 2017 ...

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