Safety 1st Up to me, Instructions Manual

Page: 31 / 52

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EN
Warranty
Our 24 months warranty refl ects our confi dence in the high
quality of our design, engineering, production and product
performance. We confi rm that this product was
manufactured in accordance with the current European
safety requirements and quality standards which are
applicable to this product, and that this product is free from
defects on materials and workmanship at the time of
purchase. Under the conditions mentioned herein, this
warranty may be invoked by consumers in the countries
where this product has been sold by a subsidiary of the
Dorel Group or by an authorized dealer or retailer.
Our 24 months warranty covers all manufacturing defects in
materials and workmanship when used in normal conditions
and in accordance with our user manual for a period of 24
months from the date of the original retail purchase by the
fi rst end-user customer. To request repairs or spare parts
under our warranty for defects in materials and
workmanship you must present your proof of purchase,
made within the 24 months preceding the service request.
Our 24 months warranty does not apply to defects caused
by normal wear and tear, damage caused by accidents,
abusive use, negligence, fi re, liquid contact or other
external cause, damage which is the consequence of failing
to comply with the user manual, damage caused by use with
another product, damage caused by service by anyone who
is not authorized by us, or if the product is stolen or if any
label or identifi cation number has been removed from the
product or has been changed. Examples of normal wear and
tear include wheels and fabric worn down by regular use
and the natural breakdown of colors and materials due to
normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your fi rst point of contact
is the authorized dealer or retailer recognized by us. Our 24
months warranty is recognized by them (1). You must
present your proof of purchase, made within the 24 months
preceding the service request. It is easiest if you get your
service request pre-approved by us. If you submit a valid
claim under this warranty, we may request that you return
your product to the authorized dealer or retailer recognized
by us or that you ship the product to us in accordance with
our instructions. We will pay for shipment and for return
freight if all instructions are followed. Damage and/or
defects neither covered by our warranty nor by the legal
rights of the consumer and/or damage and/or defects with
respect to products that are not covered by our warranty
can be handled at a reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable
consumer legislation, which may vary from country to
country. The rights of the consumer under applicable
national legislation are not affected by this warranty.
This warranty is provided by Dorel Netherlands. We are
registered in The Netherlands under company number
17060920. Our trading address is Korendijk 5, 5704 RD
Helmond, The Netherlands, and our postal address is P.O.
Box 6071, 5700 ET Helmond, The Netherlands.
The names and address details of other subsidiaries of the
Dorel group can be found on the last page of this manual
and on our website for the brand concerned.
(1) Products purchased from retailers or dealers that remove
or change labels or identifi cation numbers are considered
unauthorized. Products purchased from unauthorized
retailers are also considered unauthorized. No warranty
applies to these products since the authenticity of these
products cannot be ascertained.
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