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support.safescan.com
More info, articles, tutorials and videos at:
support.safescan.com
26
27
English
English
Error
Cause
Solution(s)
CHAINED,
DOUBLE
- More than one
banknote is being
fed through the
machine at the same
time.
- Ensure that there are
no banknotes stuck,
folded or glued
together.
- Check the banknote
quality. If no obvious
visible issues are
found, count the
banknote again and
check if the problem
persists.
- The hopper may be
set too loose. Adjust
the hopper knob in
clockwise direction.
See chapter
maintenance and
servicing.
Error
Cause
Solution(s)
SLANT
- The banknotes
are not being fed
straight through the
machine.
- Ensure the
banknotes are
placed neatly and
are inserted centred
on the hopper.
- Use the hopper
guides to center the
banknotes and when
counting a large
stack of banknotes,
guide the notes also
with your hands
during counting.
Please refer to first
operation.
- The hopper may be
set too loose. Adjust
the hopper knob in
clockwise direction.
See chapter
maintenance and
servicing.
